My home warranty company hired them for my plumbing stoppage claim. If I could give them negative stars I would. They were a no show, communication was terrible. I called multiple times and nobody was answering. I left a voicemail the day of about if they were even coming to get the job done or not, they didn't call back until days later. because of their ineptitude, my plumbing became worse and even more backed up as I had to wait 2 extra days to get another appointment with a different company. Save yourself the trouble and hire somebody else read more

We had a major sink drain clog and Home Warranty of America sent the Log Dr. Tyler arrived as scheduled and realized he would need the larger snake. He returned in the afternoon and first snaked the drain in the crawl space. He then had to run the snake at the kitchen end. Using different tips and running the snake several times he cleared through the blockage. Several years ago this drain was snaked by a hand snake and while the drain cleared somewhat I must say that Taylor has this drain working like never before! Thanks! read more

Horrible company. Came by my house and started to dig up my sprinklers then said they will need to get a another estimate. Then they just disappeared!! Don't return my calls. Super unprofessional read more

I was referred to the Log Doctor for a plumbing stoppage by our Home Warranty after another company failed to call or show for their scheduled appointment. The technician (Jordan) was knowledgable and friendly, he was fully aware of how immediate the issue was and ensured they fixed the (rather large) issue as soon as possible. Sherry, one of the owners who orchestrated the calls, was also kind and helpful. I was more than pleased, and even for work that was non-covered by the home warrenty, I felt the price was very reasonable. I recommend this company and am glad to have a company to know to call for future plumbing needs (and I'll use them for cleaning out my chimney as well!) read more

Disappointed. I read the reviews and asked Choice to send another contractor. They said they would be good. I called the Log Dr 1-2 days before to confirm my plumbing appointment. Everything was ready. Day of appointment they were a no call, no show. I had someone waiting at my house. Now I'll have to leave work a 2nd time. I feel the company should have called to share updates or even to reschedule. read more

These guys are totally unreliable. We used them for years but recently they dont return calls and they just no-showed on an appointment this am. No mire. read more

So far the service has been beyond unprofessional. They first no-called no-showed even with a 5 HOUR window. They said they would call the next day to reschedule, that never happened. Now they will not even answer the phone. This company does not value its customers and seems to be interested in doing any work. I would give 0 stars if that was an option. I would not recommend this company to my worst enemy. read more

This company is just a bunch of scammers. We did replace a faucet through a warranty claim almost a year ago. The warranty pays them whatever the amount of the work they are going to cover, and this "company" needs to pay us back. They asked for our Venmo, but never made any payments. I called them and reminded a couple times. Months went by and nothing. I left countless voicemails, because my phone calls would not be answered anymore. The name of the person I was in contact with initially was Sherry. read more

I found the Log Doctor to lack follow thru with potential work. In addition, I suggest doing the proper diligence prior to proceeding with any work that was verbally bid upon. I found his prices to be exorbitantly higher than competitors. We wanted to media blast the old paint and chinking and replace with staining. Our cabin is just over 1300 sq. ft. We also needed approximately 11' - 12' of rotted logs replaced. The log doctor quoted us $20,000 - $30,000 for blasting and an addition $25,000 for restoration and log repair. These prices were 5x's higher than the business we contracted the work performed. As far as his workmanship goes I cannot comment. we never went that far. read more

SCAM of a company! This company was contracted to build an outside fireplace, job was NEVER completed but we paid for the job in full. Never use this company, they will rip you off. We took them to court and they didn't even show up. Of course we were awarded the judgement and 100% believe the outcome would of been the same if they would have shown up. We will now have to pursue the judgement, avoid this hassle and avoid this company like the plague. Learn from my horrible 5k mistake hire a reputable company. Also beware Mike the owner and his wife Sherry have used other business names In the past doing the same type of work. These people are Crooks! read more

The Log Doctor - Unfinished Job paid in full. - Fireplace Services Near Me - Mechanicsville, Virginia

We have worked with The LOg Doctor on several occasions, not by choice, but necessity. The Log Doctor is the vendor for Choice Home Warranty. Some four weeks ago they offered a bid on replacing pipes in a crawlspace. We were told in writing the work would take two days. Over the now past four weeks The Log Doctor representative and the plumbing technician have now on three occasions promised the work would be completed "the next day". Now, more than four weeks later, the work has not been completed. Had the work not already been started, we would CANCEL the work. Run, do not walk, run as fast as you can away from The Log Doctor. As of this writing the work that was suposed to be completed four weeks ago, is still NOT COMPLETE! How does a 2 day job turn into more than 4 weeks? read more

Sad to give a bad review but some businesses just should not be in business they have no respect for customers or the customer's time. read more

The Log Doctor - Fireplace Services Near Me - Mechanicsville, Virginia

I was referred to them through a Facebook group. I scheduled the appointment on a Friday and read their negative reviews over the weekend. I have to admit I was a little nervous. Fortunately, it was unwarranted. Two young men came out - friendly, yet focused. And, our gas logs are back up and functional after about a half hour of diligent work on their end. Also, the price charged was the same as I was quoted on the phone. They did arrive an hour earlier than my window and I didn't get the 30 minute call-ahead notice they had mentioned when I set-up the appointment. They called about 15 minutes prior to their arrival and left a quick voicemail saying they were in the area and coming anyway. I was home and so it wasn't an issue for me but I very easily could have missed them... not sure what would have happened then. At the end of the appointment they also went over usage for us - which was appreciated. When the need arises, I will call them again. read more

They act concerned to do the work but if you change your mind & go elsewhere, the receptionist attitude goes from Caring to nasty & unconcerned. I DO NOT recommend this company. They are very unprofessional. This was the Chester, Va Log Doctor location. read more

Absolutely the worst customer service experience I have come across in years! The office staff is non responsive, making appointments and not showing at the appointed time and not bothering to say why they don't show. Make promises to call you right back and don't follow through. Took money for a part and have yet to see or hear from them about when they would bring the part to the house. Don't bother trying to call the office because it always goes to Voicemail. Unbelievable! read more

We had an issue with our jacuzzi tub that they were selected to fix through our home warranty company. They were responsive at first and worked very hard to replace the pump which was burnt out. However, once the pump was replaced and the tub now leaked due to the repairs, the owner will not come out to fix it. I called the home warranty company to report the issue but found out I waited too long and the home warranty company cannot hold The Log Doctor responsible. I will make sure they never come out for anything again based on this experience alone. I would highly recommend that you find someone else to do the work you need done. read more

I found The Log Doctor to be unresponsive, unreliable and unqualified plumbers. I was skeptical since they are a fireplace company made even worse by their terrible reviews - but they said they could show up the fastest (another red flag) so I thought I'd try them - obviously a regrettable choice. They canceled before they were supposed to show up, rescheduled, showed up saying they had to order a part - then rescheduled multiple times - it's been almost a month of these cancellations and rescheduling. Now I understand why they earned the lowest reviews. read more

Do not use this company - read the reviews. My home warranty company sent them out in mid Jan to replace a button on my jacuzzi tub. I was told 7-10 days for the part to arrive and be installed. It is now 2.5 months, several calls to the company, rude customer service, and being told over an over that it would be 7-10 days each time I called. I finally asked my home warranty company to cancel the claim with them and reached out to a local business who HAD THE PART IN STOCK and said his manufacturer had several in their warehouse. Save yourself the headache with this this company and go to someone else! read more

Called to get appointment because we were smelling gas leaking from fireplace and they sent someone out and couldn't find the leak so said we needed to replace control box that was inside the fireplace, they would call and send a estimate and we could order it then. We waited on phone call and finally had to email them and was told the guy would call back. Never called. Charged $125 and no repair or call. read more

Great service for gas fireplace. Very fast response to my call and arrived on time as scheduled. Extremely professional and knowledgeable. Would recommend and will use again as needed. read more

Great Company and very responsive. Showed up with a mask. Used them for several plumbing jobs. They know what they are doing and have always been prompt and very professional. read more

Also goes by Fireplace Innovations. This is a business that does not stand behind their work at all. Replaced the regulator in our gas log set in May, called them in the fall explained that it was turned off immediately after repair was done, but it is not properly working. They refused to come out to look at it without a minimum Trip charge. Refused to talk any further about what was repaired. read more

The log dr did not install the wood stove properly and it has continuously failed final inspection from the chesterfield county. They do not return phone calls and refuse to correct the issue of the attic radiation shield not properly installed. read more

I had a problem with my fireplace, a piece of wood (the doghouse) was hanging down. I called The Log Doctor, it cost 150 dollars just to come out and tell me what it was. On December 11 the man came, told me the doghouse was loose, and that he would send a guy out before the end of the week to take a look to see if it was leaking or not, and fix the piece of wood. It is now January 2 and I haven't seen anyone. I have called twice, and my husband actually went up to the business to find out when they were coming. After being assured they would be out before the end of that week, my husband left. Still no one has shown up to fix a piece of loose wood under my doghouse. I feel like that 150 went right down the toilet. My next call will be to the Better Business Bureau. read more

Do not use this company. They came out to service my gas fireplace over a month ago. A part was supposed to be ordered. I have been calling and leaving messages for weeks and no return call. Horrible customer service. read more

DONT - just dont!! Everything took longer than was promised, they are horrible at returning phone calls, and now we have a letter from the county explaining that they are in violation of Va. Construction Code! In talking with the someone at the county, we were told that we could even expect a subpoena if/when they continue to ignore notices from the county. Take a minute and look at all their violations on DPOR website. I wish we had known before we did business with them. read more

Do not do any business with this place, they also go by fireplace innovations. I had purchased a pellet stove from these people about 3 years ago. The install took about a month and I had a hole in my wall for that entire time too. Fast forward to the last year, I was using a company that seemed to know what they were doing and turned out the wrong piping was installed originally and wasn't even up to code because it didn't have proper clearance. Now the clearance is fixed from a different and respected company as well as new correct pipe. Be very careful with the log Doctor, fireplace innovations, or the owner Mike. Nobody will fix his work because it's so badly messed up. read more

Do not do business with this company. The staff is very rude and the technicians have no idea what they are doing. I ordered a fireplace insert and was told it would be installed on a Tuesday. I took the day off from work for the appointment and they didn't even show up. I called and they told me that I was actually scheduled for Friday. They didn't even bother to let me know my appointment had changed. On the following Friday, the technician showed up and after 10 minutes said that the unit would not fit and that they could "sell" me a free standing unit instead. This sounded allot like "bait and switch". I immediately told him no and to cancel my order. They has been the worst company I have ever dealt with in terms or customer satisfaction and working knowledge of the products they sell. I wish this site would allow a "zero" rating, however one star is my only option. Buyer beware!!!! read more

Excellent Customer Service,Superior Work will definitely use this Company again!! Arrived on time as promised didn't leave a mess in my home, the workers were very Polite and friendly ,overall I'm very satisfied with the job they did I would recommend them to ALL my friends,family. read more

Thank you Log Doctor! The staff was easy to work with and got to my house on time. I look forward to using them again in the future.

Do not do business with this company. My turn around time was supposed to be 2 weeks, I am going on three months now and after 8 visits I still have stove that will not pass inspection. My husband and I spent 6000.00 to be treated like crap. When we finally became upset with them and expressed that we were threatened by the owner Mike that he would not warranty the stove because he was angry that we asked for a refund., The stove kept cutting off and the flames were not correct and also the logs were not set right., When we told them we were not happy with their service he treated us very badly. Then we were threatened with lawyers because we made complaint with the Better Business Bureau, which is our right as a customer. Guess what no refund, still have stove in my house that will not pass. Beware spend your money with another company that will treat you like a customer and a company that values your business, not these folks. read more