This was a deep cleaning and I think we got a lot of value for the cost. The team arrived on time. They followed all instructions about what areas to clean and what not to clean. They spent extra time exactly where it was needed- they knew where to look to get at the areas that needed the most work. We were having an anniversary party the next day and having the team do the cleaning checked several items off the list! We highly recommend and would use again! read more

They knocked over a can of paint in my empty apartment, and denied all responsibility. We hired them the clean the apartment (which we haven't been living in) before our lease was over. We let them in, then left, asking them to just leave the keys on the counter when they were done. When we came back a few days later to check it out, we found they had spilled paint over the carpet. Nobody had been in the apartment in between the times they were in there and when we came back to check. No mention of it at all. They didn't call us, didn't try to clean it up, didn't even make a note of it. We called the company who denied the claim and all responsibility, implying that we are liars. The service is insanely overpriced to begin with. It cost $480 for 2.5 hours cleaning an empty apartment -- no furniture to move or clean under, no obstacles. We spent $480 for an average cleaning, and to have paint spilled across our carpet and into the wall crevasse. I will never use this service again, and I will be sure none of my friends and family can be taken advantage of by this horrible company. read more

The Maids - They knocked over this can of paint, then denied it. - Home Cleaning Near Me - Wakefield, Massachusetts

I wanted to send a huge Thank You out to Orlandos crew! They always do amazing work and are very friendly. My husband and I love his thank you card messages, they make our day. People had told me getting a cleaning service would be a life changer, and they were absolutely correct. Thanks so much! read more

I received a voucher for a free cleaning after purchasing some furniture from Jordans. I've used a number of different cleaning services over the years and this was my best experience. Orlando and his team were thorough and I was very impressed at how clean my bathrooms were. Thanks for a good job guys. I'll be calling you next time I need a home cleaning. read more

My husband and I were scrambling to get our house ready for an Open House and had a very limited time period to get things done. Our prep work and moving had left the floors pretty dusty and the woodwork was fingerprinted everywhere and since we are both working we had no time to deal with them. When I called I stressed that what we needed for our 3 story house was to have the hardwood floors on all three floors, tile in our sunroom cleaned, and the woodwork, like baseboards and window areas cleaned. I stressed that these were the areas of focus. I was quoted a price of 164.00 for the 4 person crew and Estimated between 2.5 and 3.5 hours. When they arrived I took the person who designated herself as the leader around and showed her all the rooms, stressing I wanted FLOORS AND WOODWORK and in the rooms that had them, blinds. I then retreated with my cat and my laptop to get to work on a report I had to get done for work. I had occasion to go back into the house a few times. Once, the woman was cleaning out the toaster oven. I told her not to worry about it, the floors and wood cabinets were what I needed her to focus on. She smiled. The next time I had to go up to my office and the woman there was shuffling the stack of papers on my table. ( NOT GOOD ). I told her I told her not to worry about the table, the floors and wood window surrounds and blinds were what I needed her to focus on. She smiled. The last time I went back to the kitchen and someone was 'cleaning' out my microwave! ( cleaning in quotes because it was still not clean when I used it later that night ) I told her not to worry about it, the floors and wood cabinets were what I needed her to focus on. She smiled. You get the picture. I then got a phone call saying they would need more time to finish the work, as I was desperate and figuring it can't be bad to get more than you needed in terms of cleaning, I told her yes, so I was out another 164.00. Finally they called me to say they were finished. My husband was there with me so both of us started to go in, but the wood floors were SOAKING WET throughout the house. I thought it was odd because that was what they should have been doing hours ago, not as the last thing. They insisted we walk on the wet floors to look around so they could leave. Of course the floors looked shiny as they were wet. Once they dried they were streaky and coated with some kind of dull finish in every room. It looked like they had just used a wet mop to push the dirt around. I was totally disgusted. Also, the wood blinds were half dusted,( two of the plastic mini blinds were broken), the woodwork was barely touched and most of the table and glass top surfaces I had asked then not to be bothered with were streaked like someone had passed a dirty rag over them. The final blow came when I went into the kitchen and saw that the soapstone counter tops I had specifically asked them NOT to touch because I had just oiled them were scrubbed clean, unlike the woodwork, so I had to re-oil them. When Jennifer Mace, the 'Service representative' called the next day to see how the job went I told her how awful it was, and she offered to have them come back. I told her not only did I not have time for a repeat of this, but also I didn't trust the crew to do a better job. Not once did she offer a refund. Fortunately my husband had time to go over the floors and when he did he went through an entire jumbo sized box of Swiffer wet cleaners that were jet black with the sticky residue. Oh, and one more thing: we have a tiled sunroom that they were supposed to clean as well. they did not TOUCH it. they only sort of swept the floor. I moved a chair and underneath it were dead leave from houseplants and dust. I tested it by wiping a spot on the white tile and it created A CLEAN AREA where I wiped. I will NEVER, EVER use this company again, and I will tell anyone who will listen not to. They need to be investigated. I wish there was a way to not even give ONE star. NOTE: I will be keeping an eye on my credit card statement as that is one of the things that was on the desk I told the 'cleaner' to leave alone. read more

We hired The Maids to do a thorough cleaning of our house after we had had exterminators come to get rid of some clothing moths. (PS. Oh. My. God. NEVER PICK UP "PERFECTLY GOOD" RUGS OFF THE STREET. I don't care if it's exactly what you're looking for and it matches the freaking color scheme. Because that perfect rug will have clothing moths hiding inside it, and those things NEVER DIE. They will always be with you, laying eggs on your sweaters that you thought were packed in airtight bags, ruining your wedding gown. I don't care how many chemicals you throw at them. You will have clothing moths for the rest of your life, and after you die they will come eat holes in your angel robe, because that's how vile and horrid and evil they are. But back to the maids. Right.) So these exterminators were like, make sure you clean all your remaining rugs really well, and anything that's covered with fabric like armchairs, or they could come back. So we hired The Maids, and I said in the initial interview on the phone that I wanted the whole house cleaned (why not?) but I especially needed them to clean everything fabric and all the rugs, fronts AND BACKS, and the floors underneath the rugs. I even moved all the furniture, and rolled up all the rugs for them before they arrived. And when they arrived, three of them, with all their cleaning stuff, I had a written list of priorities, that clearly stated, "The most important thing is that everything covered with/made from fabric is thoroughly cleaned, and that all the rugs are cleaned front AND BACK. Please do that first." And I also verbally asked the head cleaning lady to make sure they did the rugs first. She sort of nodded, and showed my written note to another one of the crew, and said, "No problem" to me. I was a little worried, because they didn't ask any questions, and hadn't really spoken to me at all and when they spoke with each other it was all in Spanish and none of them seemed to speak English very well. But I had an appointment, so I left, and I came back in about two and a half hours (they were hired for three hours). And there were rugs that had not yet been cleaned. They had just completely ignored my instructions (remember, given not only to them verbally, but also on paper, and also to the lady on the phone who booked my appointment, who spoke English just fine) and gone ahead and just cleaned the house according to their usual system. And I really don't think she understood the part about the undersides of the rugs, because she looked confused when I asked if all the rugs had been cleaned on both sides. And then I saw that some of the rugs were still rolled up where I had left them, and I said something like, why haven't you done these rugs, and she said they only had three hours and they didn't have time. And yet they had done things like scrubbed the kitchen (the kitchen looked awesome, to give them credit) and cleaned the bathroom. And so I said, listen, these rugs were the most important part, and you guys need to stay and finish them. And she was all, we're only booked for three hours, you'll have to call the company. And so on. So yeah - that was fun. My point, I guess, is that (at the risk of sounding... I don't know, racist? language-ist?...) if you're going to do a job for someone, you need to be able to communicate with that person, so you can understand what they want. So if your company is in America, and your employees will be interacting with customers, hire people that are able to speak or at least understand English passably. Because I paid them a bunch of money, and then they completely ignored my instructions just because they didn't understand them or were unable to ask me questions about them (at least, I hope that's why. It never occurred to me until just now that it might not have been the language barrier at all, just that they didn't give a crap. I certainly hope it's the language thing, but I guess I don't really know). To me, this far outweighs the fact that they did a great job cleaning, which is what the second star is for. And I kind of hate that I'm bringing their rating down because I'm sure if all you needed was a regular old cleaning they'd be perfectly fine. But that's how the cookie crumbles, Maids. It's not like I was asking you to wash my dog, or put up drywall, or anything that was way outside your business-objective comfort zone. Make sure your employees know how important it is to understand what the customer wants. read more

I did receive the credit back into my account. I would like to think that it was an error on the part of the company. As I stated in my review, the cleaning done was exceptional. I would have liked a note about why my pot- rack was down, but everything was there and there were no other anomalies. read more

Just to take a few minutes to state how great The Maids Home Cleaning service is and has been the last few years...We lead a bit of a chaotic life and the contact I have with the scheduling dept / customer service - especially Christine ( hope correct spelling) who has been undertstanding and patient when changes need to be made last minute is amazing! They are all so professional and did I mention the cleaning team always does a TERRIFIC job cleaning for us!! read more

The Maids have been cleaning my house for 16 years. They do an amazingly thorough job and are very punctual. My experience in the past had been that after a while a cleaner could become complacent and less thorough, but that has never been the case with The Maids. They guarantee their cleanings, but I've never had to call about a problem. I can always count on an excellent job. My cleanings are scheduled for every other week, but they are flexible about adding an extra cleaning or switching my week if I have company coming. I can pay by check or, for extra convenience, by automatic withdrawal from my bank account the day after the cleaning. I highly recommend this company! read more

We needed a deep clean to get our house ready for an open house. We asked a person to come out to give us a quote (they don't normally come out I guess) It was $160/hr for 4 people to clean our home. she guessed it would take 2.5hrs to 3 hrs to clean. We have a 1400 sq foot 4 br 1.5 ba home. It had NO CLUTTER at all. Each room was staged with minimal furniture. Our priorities were the floors, the blinds, bathrooms and appliances (inside and out). She told us that at each cleaning they will hand wash the kitchen and bathroom floors - well that sold it for me since I wanted my kitchen floor to be scrubbed. So the cleaning happened I and came back about 1 hr after they left (3.5hrs of cleaning was billed more than expected, but ok) BUT the floors were NOT CLEANED- NONE OF THEM! I couldn't believe it. I took a swiffer wet mop and the pad on it was black after doing just a small area. I really just couldn't believe it . The kitchen and bathroom WERE NOT DONE BY HAND- AS THEY PROMISED THEY WOULD. My only explanation was that it was time to go. They are supposed to be back at the office by 6pm and they said they left at 5:25. I was SO UPSET. my husband called the next day and they took $75 off the bill which is total crap. I spent 2 hrs scrubbing my floors when I was supposed to be finishing up for the open house which was in 2 days. Please don't go with a big company like The Maids or Maid Pro. I have heard of people using a small company, or just a person that does it on their own, charge $30/hr and do a great job. - the only good things that they did was clean my blinds, which I know was a tough job. The inside of the stove looked great too. BUT come on,, the floors were so bad. for me to use 10 swiffer wet cloths that were all black when I was done using them is just unacceptable. Never again! I wish someone had rated this office before we decided to go with them. read more

WOULD NEVER EVER EVER Recommend this company to anyone...not my worst enemy -- ESPECIALLY the franchise in Reading, MA. A $700.00 bracelet mysteriously disappeared after they left my house and the owner has done nothing by give me the run around. Tried calling corporate and you can't get a person. BEWARE MASSACHUSETTS!!!!! read more

Let me start by saying, I love a clean house. I have very high standards and have used two other cleaning companies in the past. The Maids provide exceptional customer service and they do a very thorough cleaning. I'm someone who notices the small stuff- door knobs, wood work, corners of the walls and they clean it all. I had an issue with my cleaning once- everyone has bad days- and I called Christina, who offered to have a team come back and clean the areas I was unhappy with, she also offered to adjust my bill and to have a manager out to the house. I was very impressed, so impressed that I said not to worry about anything. They came back the next week and did an exceptional job, like usual, and even followed up with a quick call to make sure I was happy. I give this company a five star review! read more

I love The Maids. Everything from the attentive people who anwer the phones, to the wonderful miracle workers they send into my home.