I needed repair to my refrigerator. My ice maker was not making ice. After several diagnostic…read moretestings I was told the control panel and ice maker needed replacing for $950! On top of that, I found my hardwood floors were badly scratched from the refrigerator being pulled away from the wall.

Almost got conned into giving my fridge but the issue wasn't the compressor but fan after all. So…read moreglad I got a second opinion rather than let them cheat me and sell me somebody else's acquired fridge.

Ferguson HQ does not know what customer service is, or how to answer a telephone. no one in the…read morecentral office has answered any of multiple calls; this happened during our order phase, back order period, and now during our warranty repair need. Now the good news: My plumber gave me the name of his outside sales contact, Hunter. Hunter responded to my call within 10 minutes. He wasn't connected to our original order or shipment, But he helped educate me and offered to connect me to the person who could help on the replacement. He went above and beyond. Thank you

Friendly when shopping appliances for a new home. Very quick to take your builder's check…read more Non-responsive when customer issues arise. We've been waiting 15-months for our Wolf Pro range and Thermadore French Door refrigerator kickplates, and to fix improperly installed Wolf stovetop grate pads. These are top-of-the-line appliances with substandard service after sale. Simple ask. Warranty process is a joke. Worse yet, ghosting is a regular occurrence with our assigned representatives...20 plus calls. Emptor caveat.

John was asked to check a dishwasher I had. He was very honest and fair about how much it would…read morecost to repair, etc. I appreciated his honesty, which in these days, is rare. Terri

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

Everything about this company is top notch. Nick reminds me of one of those old fashioned repairmen…read morewho you don't find anymore, which isn't surprising given that he grew up in this business under his dad. He was thorough and knowledgeable and very fast. Especially if you have an older appliance like we do, and you want to keep it running, I wouldn't go anywhere else. Highly recommend.

We called Nick about our gas oven that stopped working this morning. He has already been here (same…read moreday) and it's repaired! Amazing response time and excellent service! Very nice guy and also taught me how to take the oven door off! We would HIGHLY recommend! It's such a wonderful surprise in our current world to find someone who still cares about their job and provides great customer service!

"I recently had mold remediation done by Mold Doctors USA, and I couldn't be happier with the…read moreservice. The team--Tori, Austin, Dalton, Edith, and Winnie--was incredibly professional and thorough. They did a fantastic job cleaning up and removing the mold. Special thanks to Gene, who provided the estimate and scope of work. His expertise and willingness to take my call during Thanksgiving weekend was greatly appreciated. Overall, the entire process was smooth, from our initial phone call to the completion of the job, all at a very reasonable price

The floor structure in my crawl space was covered with mold in the house I had just bought. The…read moreseller paid for mold remediation and I called Mold Doctors USA. They came out and cleaned my entire crawl space using a "soda blasting" method. The 55 year old floor joist and subfloor looked like brand new wood! They also cleaned the entire inside of my house. They applied a special sealer on the floor joists with a lifetime guarantee against mold growing back. I had the interior tested by an independent mold inspector and it had one of the lowest amount of mold he had ever seen! I highly recommend Mold Doctors USA for removing mold from your house.

Was at Stovers today and had a question about pricing regarding some pavers and if we purchased all…read morethat was in stock (5 pallets worth) would they consider discounting for bulk buying. The associate called the owner and the owner said, "No, in fact that he planned on going up in price by 25% per pallet the next week". So instead of giving a bulk price or just saying no that he could not do that he stated that he was going to raise the price by 25%. I am extremely disappointed in the unprofessionalism and the pressure tactics that were attempted to be employed especially being a long time customer for many large home improvement projects. Buyer beware as this was a shocking experience.

Dolores, Morgan, Michael, Tony and Cheyenne took great care of us today! We found great deals on…read morewaterproof click flooring for our bathroom, a ceiling fan for the bedroom, and a shower surround for a bathroom. They have appliances, lighting and about anything you can think of. Stop by!

Great customer service. My dryer had gone out and I found an amazing deal there. The staff was…read morevery informative and helpful. Definitely check them out.

I just bought my second and third appliance from American Freight and had an awesome experience. I…read morewas in need of a washer and was hoping to find a set. Donnie helped me to not only find a set, but one that fit exactly what I wanted. He offered to search through the sister stores inventory before finding a brand new, in box, dryer that matched the washer I wanted! They even were able to squeeze me in for a weekend day delivery the very next day. Every experience with American Freight has been incredible so far, and I will continue to recommend them to anyone who is in need of appliances or furniture.

Our first experience with Friedman's was as positive as it can get. We ordered exactly what we…read morewanted, our salesperson kept us constantly updated. The delivery and setup was impressively professional and thorough. Our prior purchase of a range was with Lowe's, the Lowe's delivery pales in comparison. I had to attach my own gas line, they did not level the stove, they did not review all oven features, and we were left feeling let down. We will be purchasing ALL of our future purchases through Friedman's!.

Great service and quick delivery! Cannot say enough about how professional…read more Jeramy and Michael were when they installed our dishwasher! Locally owned an operated.. support local rather than large box stores.. u will not be disappointed in their prices or services

I visited this store as I was looking for a specific Kitchenaide fridge. I had gone to other…read morestores looking and no one had it available...one store even had a waiting list. Anyway,Electronic Express in Oak Ridge TN had the fridge in stock and I was able to order and get it delivered within two weeks. The delivery was great although there was a piece of trim missing they were able to get it to me within a week. So overall very happy and pleasantly surprised at the inventory and delivery.

This place is ridiculous. I ordered a Traeger Flatrock grill from them. Got it for $760 before…read moretaxes. All good. Next day I get a message saying they canceled it due to my credit card declining the charge. It's a $25k credit card with no balance. After an hour and talking to 6 people I get told "your card will not longer work at Electronic Express as it's been blacklisted" After 1 attempt? TF? So I try a new card and guess what...same thing. Both AMEX and Capitol One cards are now deemed as "unsafe" by their merchant. Their customer service department as a business is awful. It's like they're trained to be pissy and hate their jobs. Oh and except buying online there is no way to get the original $760 purchase price. I was told by Mr. Sassy Tude at the Oak Ridge store that it was "not possible for him to give the online price". Went to Home Depot. Used the same card. They price matched.

Everything I bought rugs a lot of other items and the service was great everyone helping me in…read moreeach department no waiting

I use Ollies to shop dog toys and rugs and some other specialty items when they have them in if…read moreit's something I really really want like a really cheap blender or steamer. You really gotta go the day the advertise the price because I have gone many times and they tell me that either didn't get the item or they only had six and they left in the morning so that's the downfall of Ollies. The good thing about Ollies is that you can usually get snacks half price then you can at the store that goes for nuts and specialty items too which is really great if you need that sort of stuff I couldn't cut your grocery bill in half. I found once in a blue moon a pair of shoes that fit they have a very small area of clothing I have found a really nice piece or two over the years by far not everything as fantastic. The Stewart itself has a funky odor all of them. Do they have toys that are not normally this season's but you can find some interesting toys. The hygiene product are the best the soaps, the hairbrush, the hair duets they seem to be really reasonable, priced the deodorant, toothpaste, Band-Aids, that sort of thing of the big items we have in the past gotten some flooring, some rugs the rugs seem very cheap and didn't last that long at all. Don't think it's really worth getting the rugs there unless you can get them on sale the prices are not bad but when you get them on sale, it's even better. I have gotten a few small appliances there that have been really good. I've had some really good employees and I'd have some employees that win lifted nickel to help you one of them was the manager at the Ollies in Morristown near the holidays. He was not very nice. The manager and Sevierville one day even took me in the back room to help me find a sleeping bag that they had on sale and we found all the sleeping bags in the back that had not been put out, but we could not find a large man sleeping bag they had advertised so that was sad as I drove all the way there to buy that particular item so Ollies is a hit or miss store. I can always find something if I have the money coffee is a goodbye sometimes trash bag sometimes not sometimes they'll have saran wrap and baggies and freezer bags sometimes not so Ollie is a hit and miss store. What they advertise is not necessary of what they have in stock different stores in different areas and different states have different items. My ad was showing a recliner and I was so excited to go see this recliner and I found out that my phone it changed my setting to a store in Massachusetts not Tennessee so they didn't have any recliners. They do have a bathroom most all of them. I visited in Tennessee or some family member have they are not the most up-to-date bathrooms, but they did function which is all we can ask a functioning. Bathroom doesn't have to be solid gold. Just ask to function and be clean so I'm gonna give Ollie's bargain outlet a four star. They have a ways to go to get to a five star but then again you are shopping at an outlet they could do better, but it would take some extra effort and they're not going to ever put that extra effort in cause it's an outlet store