Unethical billing practices and unprofessional staff. The front desk staff were rude, disorganized, and uninformed about insurance. One receptionist smirked when I asked basic questions. Another, Norah, told me I "didn't do the adult thing" by not reading the fine print. Our insurance covers 90% of services, but the clinic estimated only 75% and collected more upfront than was owed. They also charge a 3% credit card fee. After reviewing billing codes line by line with our insurer, we confirmed several services the clinic claimed weren't covered actually were. When we questioned one procedure, staff told us to get the service codes from the insurance company ourselves because they "didn't know" them. They also couldn't explain why my bill and my partner's bill showed different amounts for the same procedure, just blamed it on "the tool." On top of that, they upsold me toothpaste and charged $75 for irrigation, insisting it's "never" covered. Our insurer confirmed the toothpaste was covered and that irrigation is typically included in standard procedure coding and should not be billed separately to the patient. Multiple times I requested an invoice after paying and was told billing staff had left for the day. No patient should pay without receiving documentation. I also developed a painful sore under my tongue immediately after a procedure. The doctor dismissed any connection to the treatment, though salivary gland irritation from dental trauma is well-documented. The clinic wanted to charge me again just for a follow-up evaluation. Do yourself a favor, call your insurance and verify every single charge before you pay this clinic anything. They either don't know what they're doing or they're hoping you won't check. And know this: you are not required to pay before you leave. They can bill you after they bill insurance first. read more

Concerning Billing Practices, Lack of Transparency, and Unprofessional Front Office Staff My experience with this office was one of the most frustrating healthcare experiences I've ever had--not because of the dental treatment itself, but because of the billing practices, lack of transparency, and the way I was treated by the front office staff. When I questioned my bill, I was spoken down to, told that I "didn't know how to read the estimate," and even told to "calm down." Rather than answering straightforward questions, the staff made me feel like I was the problem for asking them. I was also told that I had to pay before I could leave, even though I was trying to understand and verify the charges. No patient should be pressured to pay a bill they cannot independently verify. When the office recommended additional costly treatment, I repeatedly requested that they submit a formal pre-treatment estimate to my insurance so I could understand exactly what my financial responsibility would be before making a decision. I made these requests well in advance because I knew the process could take several weeks. They never submitted the formal pre-treatment estimate I requested. Instead, they generated only an instant online estimate, which is not the same thing. The treatment plan they gave me was handwritten, difficult to read, and did not clearly identify the procedures or billing codes, making it nearly impossible to verify coverage with my insurance. What concerned me most was when I asked why certain procedures had not been submitted to my insurance. I was told they only billed the procedures they believed insurance would cover. That meant I had no way to compare everything the office charged with everything submitted to my insurance to verify what I actually owed. Because I couldn't get clear answers from the office, I ultimately filed a formal grievance with my insurance company. The process took months and required extensive documentation. After a lengthy review, my insurance company determined that I had been overcharged by more than 50% of the amount I had paid and notified me that it would reimburse me directly for the overpayment. The biggest lesson I learned is this: don't let anyone intimidate you into paying or accepting answers that don't make sense. Ask questions. Request a printed, itemized treatment plan. Insist on a formal pre-treatment estimate before agreeing to costly treatment, and verify everything directly with your insurance company. Patients deserve transparency, respectful communication, and accurate billing. Unfortunately, that was not my experience. read more

Best dental experience I have ever had. The staff is professional and they truly care for their patients.

As a physician, I can easily distinguish between providers who are simply doing a job and those who truly love their work, and Dr. Sheily is clearly the latter. As someone who has always been anxious about dental visits, Dr. Sheily immediately made me feel comfortable. She takes the time to clearly explain each step of care and ensures patients feel informed and at ease throughout the process. Her passion for dentistry is obvious. She goes beyond treatment to educate about gum disease, cavities, and prevention. I feel very grateful to be in her care. read more

I hate leaving bad reviews, but unfortunately my experience at this office was below subpar and I wouldn't recommend them to anyone. I've been experiencing extreme tooth pain, and had an appointment booked with my regular dentist, but the pain was absolutely unbearable and I needed to get in sooner than my dentist could take me. Neither of the 2 doctors at this office could figure out what was wrong, as I didn't have any cavities. They both thought that the problem might be gum recession, and recommended a deep cleaning. I've been told by several dentists that deep cleanings are often a ploy for extra money, since most insurance covers a regular cleaning. However, I was already numbed out and out of it, and in SO much pain that I agreed to it. Beware of dentists who ask you to sign paperwork fate you're numbed up... During the deep cleaning, they knocked out one of my fillings in the area. While this could have been a "bad/ old filling" like they suggested, I've never had this happen. The blame was placed on me and I had to sign to pay for a new filling. The moment I stood up for myself and said it didn't feel fair that I was paying even more for a new filling that I didn't lose myself but was knocked out by the team, the mood in the room changed and I was met by rude behavior. I have extreme dental anxiety and it's very clear that this office is not equipped to handle such patients. After my filling was replaced and the deep cleaning was done, I was sent home. I asked them if they could prescribe me anything for the pain, which was a level 10/10. They told me Ibuprofen and Tylenol (I told them I was already doing this, and it wasn't working. They refused anything further). When the numbing wore off about 2 hours later, my pain was even worse than when I went in originally. I called and asked for a prescription for the pain, and yet again they refused. The next day, I went to another dentist and they explained to me that the filling was done incorrectly, and that my bite was now off. I had to have them drill down the filling. They told me that the dentist from the day before was lazy and didn't finish it correctly and just wanted me out of the door. There were even pieces of the old filling still showing up on X rays. They said that the deep cleaning irritated the area more and shouldn't have happened, because now I have to wait several days for all of the swelling and irritation to go down to get any further work done. I ended up going to the emergency room last night for the extreme pain. The ER doctor told me it's absurd that the dentist would not give me antibiotics or pain medicine and that I need to find a new dentist ASAP. Avoid at all cost. read more

Dr. Sheily offers an amazing service. She's very caring and friendly. I have been coming here for some time and the service has always been great. I highly recommend giving this office a try read more

From the moment I walked into Dr. Sheily's office, I felt completely at ease. Everyone there -- from the front desk to the hygienist -- was welcoming, professional, and really organized. Dr. Sheily took the time to explain everything clearly and made sure I felt comfortable before starting treatment. The procedure itself was done perfectly -- painless, quick, and with amazing results. You can tell she truly cares about her patients and takes pride in her work. The office is super clean and has a great, calming vibe. I left feeling really well taken care of and honestly impressed. I'd recommend Dr. Sheily and her team to anyone looking for a dentist who's both skilled and genuinely kind. read more

I would not recommend this place to anyone. They are only after your money and will try to charge you for services you didn't agree to or even receive. I called ahead of time for a cleaning and explained that I was pregnant, so I did not want X-rays. I made it clear I only wanted a basic cleaning, and they confirmed that was fine. When I arrived for my appointment, they made a huge deal about the X-rays, even insisting it was "safe" during pregnancy. I told them I was not comfortable and only wanted the cleaning. Instead of respecting my wishes, they pushed other unnecessary exams that were not covered by my insurance--anything they could do to bill more. They even did a "visual exam" and claimed I needed braces, which felt like they were just inventing reasons to upsell me. In the end, I got the basic cleaning I asked for, but months later I was shocked to find out they billed my insurance over $300, plus charged me $150 out of pocket. My insurance confirmed I should have only owed $41. When I called to dispute it, they brushed it off as a "mistake" and said they would look into it. This place is dishonest and predatory. Please save yourself the headache and stay far away. read more

I can't say enough great things about my experience with Dr. Sheily. From the very beginning of my treatment, she has been incredibly detailed, thoughtful, and genuinely caring. Unlike many providers out there, Dr. Sheily is honest and transparent. I've never felt like she was trying to push unnecessary treatments, she always has my best interest in mind. Over the past few years, she has completely transformed my oral health, and I'm beyond grateful for her dedication. The entire staff is also incredibly friendly and welcoming, and the visits run so smoothly and efficiently. I have felt comfortable and well taken care of during every visit! Yesterday, I officially finished my Invisalign treatment after dealing with ongoing issues for my whole life, and I've honestly never felt better Not only does my smile look great, but my overall oral health and pain have never been better. Thank you, Dr. Sheily, for everything you've done for me. You're the best! read more

Not sure where these 5 stars reviews on customer care are coming from because I am not seeing it! Dr Shelley is extremely rude and doesn't not care about her customers at all. Makes rude remarks about the state and color of customers teeth in front of other customers. Claimed that she was the best dentist my friend was ever going to get, but treated her like shit. On top of this the receptionist was incredibly unprofessional and condescending about the fact that my friend couldn't afford all of the services they were insisting upon. Even tried to get her to sign up for care credit without reading all of the paperwork. The receptionist literally said, "oh you don't have to read all that". It is incredibly predatory. If you had a good experience I am guessing you can afford it! They treat customers differently depending on their financial situation. read more

I had last seen my regular dentist not even two years ago. Then, after a thorough exam and a good cleaning, my teeth were in perfectly good shape. Nothing was needed, as had been the case for the previous 4-5 years. But now I needed a new dentist as my regular dentist of 25 years had retired. So I found The Melrose Dentist on Yelp and, with the positive reviews, it looked pretty good. Also was a short walking distance from my home. I walked in, expecting a simple cleaning, but soon learned I needed 7 fillings and 3 crowns totalling some $4500. What?? I was shocked and wasn't expecting to spend that kind of money. So I was going to leave it at that, my $200+ dental visit, but was suggested I at least get a cleaning. (I've always got a cleaning included in the price of my dental visits). So I thought 'okay' - at least I'm getting some work done and my teeth will be clean and good for the time being, until I can get some dental insurance. So I pay $400+ for a cleaning but the dentist herself didn't do the work but instead an assistant was pitching in. It was nothing like the many cleanings I've had in my life. Most cleanings might've even hurt a little, certainly some discomfort, but this "cleaning" was more about the fluoride they were putting on my teeth. I would've been better off saving the $400+, going home and spreading Colgate over my teeth. Anyway, I would've given a one star here but the receptionists were so pleasant. So if you're in the area, maybe pop in, say HI to the nice receptionists but do not get your wallet out. Me? After waisting $600+, I applied for dental insurance and when that kicked in, I went to a new dentist who told me all my teeth were in perfectly good shape. read more

Excellent technical skills as well as fun, easy bedside manners, I have no complaints about TMD - only praise. The ladies at the front desk are efficient and nice, and the two rotating dentists really cover all the bases and help you get healthier mouth. By following their recommended routine my gum health actually improved, which has never happened before. And it wasn't some crazy groundbreaking stuff but no other dentist has gone through such lengths to get me to a good place. And they have a few parking spots on their lot too. read more

The Melrose Dentist - Front desk / Lobby area - Cosmetic Dentists Near Me - Los Angeles, California

I've been with Doctor Sheily for 7 months and I have felt such agency and empowerment in my dental health ever since. This is truly such a special place with such care and attention to detail. I am almost done with my Invisalign and the results really speak to why she is a platinum provider of Invisalign! The office makes it so easy to understand cost and to get the things I need to make sure my dental care doesn't only happen on my visits! I always leave with a toothy smile and a pep in my step read more

The Melrose Dentist - Cosmetic Dentists Near Me - Los Angeles, California

I would give 0 if possible. They are fraudulent , discriminatory and corrupt. Ensure you have all your insurance information , , know your complete rights , don't sign anything while you're being numbed up (they will do that) . Bottom line , if you are looking for a dentist office that is friendly, transparent, and ethical don't go here. read more

I don't think I could be more of an anxious / nightmare patient and I really mean that.. dental work terrifies me. That being said Doctor Sheily couldn't be a more caring, calming, professional who's just downright GOOD at what she does. I never leave sore, never have surprise costs and she always thoroughly explains everything to me and makes sure I understand what's being done. Everyone else in the office is sweet aswell, always making sure you're greeted with kindness and are comfortable throughout your visit. In short, I love them. read more

FOH staff was very communicative and kind. The office is like a shotgun style house, and they do most of your x-rays at your seat. When I stood for the X-ray they have near the door, I don't think my smock was put on correctly by the nurse. During gum measurement for cleaning, the nurse taking notes needed assistance for spelling--frequently. The doctor became quite rude over the course of the appointment. Though the doctor was knowledgable, i would consider not returning due to her behaviour. read more

Used to be scared of the dentist and just wouldn't go. Dr. Sheily and her team are AMAZING!! She takes the time to explain everything and make sure you understand. Highly recommend!! read more

So glad to be connected here. The staff is always very kind with me. Very profesional and they provide top notch treatments for all my needs. Dr. Sheily is great. The whole staff is great. 10 out of 10. You can be sure they will take good care of you here with anything you might need. read more

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Dr Sheily is seriously the absolute best dentist I've ever gone to! Everyone in the office is so amazing and accommodating. The office is clean and comfortable. I went from poor dental care to being provided all the tools to take care of my teeth and gums effectively. I started coming to Dr Sheily in January 2023, and since have seen such a big improvement in my oral health. The team is so fun and friendly and they give great help. In November 2023 i had such a bad TMJ flare up I couldn't even open my mouth without pain. Dr Sheily gave me a few solutions and ultimately we decided on invisalign to do double work. Straighten my teeth and fix my bite. We immediately took scans and she went to work getting my invisalign journey started! Got my first trays in January this year (2024) and today my teeth are straight and i'm getting retainers. My TMJ has not flared up since working on my bite and I don't grind my teeth when I sleep. I would recommend this office to everyone!!! read more

Super clean facilities with knowledgeable and friendly staff. Great cleanings and other dental work. I recommend this office and their dentists. read more

Dr. Sheily is an amazing dentist, upon first meeting she provided me the education I needed to make me feel comfortable throughout my entire appointment. I haven't had a dentist take the time like she did and I would reccomend to close friends and family. I have had bad experiences in the past and going here has made up for that. The office staff is also very helpful and made my scheduling experience easy! read more

I've been going to The Melrose Dentist for about 2 years now and have always had an exceptional experience! Dr. Sheily is thorough in explaining my treatment options and makes me feel completely at ease. I've gotten my dental health back under control thanks to the maintenance and guidance given by The Melrose Dentist. I even recently did an Invisalign treatment through The Melrose Dentist, and the process was relatively painless. I highly recommend The Melrose Dentist to anyone looking for top-notch dental care! read more

Gorgeous office, amazing staff, absolutely love Dr. Sheily; she is a true artist. Everyone is so accommodating and professional; they work with my schedule and are always accommodating to me if I need to change my appointment. She also suggests exactly what the patient needs which is refreshing! read more

I just started going to Dr. Shelly and let me tell you how happy I am! From the moment I walked in, the positive energy got my attention. You can really tell from the decor she used she has style and sophistication. I had two bad experiences with dentist before so I went in a bit hesitant. Every single step of the exam was amazing. She spoke to me like this was 2nd nature to her. It made me so comfortable to be in her hands. I have not "forgotten" to floss for one day since I saw her. I am a forever patient. Highly recommended!!!! read more

If you're looking for a dentist, look no further! The Melrose Dentist office is amazing and Leora is the best in the business! read more

Great cleaning and very educational. Looking forward to coming back. Very convenient as well with great parking.

I'm really glad I found this dentist. I hadn't been to the dentist for about 3 years due to covid. The whole staff is super professional, kind, and they work with cutting-edge technology. Dr. Sheily is a cool lady with great bedside manner, willing to be frank and clarify concerns without being condescending or demeaning (a problem that I've had with previous dentists). I'd also like to talk more specifically about Dr. Oren, the dental surgeon. I had a few bottom teeth with deeply recessed gums, to the point where a gum graft was medically necessary. The thing is, the gum grafting procedure is quite expensive - $2000 per tooth, and I had 4 teeth that needed the procedure. Fortunately though the dentist was flexible enough to arrange a payment plan for me so I didn't have to drop all that money all at once. Not only did Dr. Oren do a great job, but he also... decided to add an additional graft during the surgery... for free?? Amazing generosity. And the gum graft healed very nicely and turned out great! read more

Hello, I want to share the wonderful experience. I'm not eager to write a review, but this dental office deserves an award. If you are looking for quality dental care, this is the office you want to visit. After a long period of looking for a dentist, I finally found one. Dr. Sheily and her excellent staff are fantastic, from the front desk receptionist to the back office staff. They spent a perfect time teaching every way possible to improve your home hygiene. And every explanation that Dr. Sheily goes through is so well explained. Dr. Sheily goes from how to maintain your gums healthy to how to prevent any dental problems. From my point of view, Dr. Sheily is one of the best dentists in California. I am pleased and fantastic with Dr. Sheily's dental office, and I would recommend it to anyone. read more

The Melrose Dentist - Lobby - Cosmetic Dentists Near Me - Los Angeles, California

Before this year, i didn't have a regular dentist for about 3 years. And it's looking like i've found one! Everyone from Nora at front desk to Dr. Sheily at the chair have made my dentistry experience so much better than i thought it could be. Friendly and personable, willing to explain and clarify anything. As a smoker, they will be VERY frank about the health effects on your teeth and gums (thanks again y'all, i'm working on it). Idk much about ~the dentistry scene~ but it seems like they have a top-notch facility too. Dr. Sheily clearly loves her job, and passion shows in even the smallest moment. If you're looking for a new dentist and like a team that's no nonsense and full of passion for their work, i recommend checking out Melrose Dentist. read more

Read this for an in-depth review! I haven't been to the dentist in four years so I am glad this was my first stop. Upon calling the receptionist was very helpful with my questions regarding insurance and even going as far to say you are going to love this location and Doctor. She actually made certain that if there were any immediate concerns that they would get me in ASAP. She was patient and put out the best vibe making me feel very comfortable. The day of the appointment everything went very smooth despite having many dental issues. Upon arrival the main office was nice and comforting with all the decor and spacious vaulted ceilings. Amazing staff!!! The team took their time and tackled a partial crown, several cavities, deep cleaning of the gums. I was extremely impressed with this location overall and the receptionist could not have been more accurate in that you are going to love this place and the doctor. Dr. Sheily is super down to earth and addressed every one of my concerns perfectly setting me on a path to success. Thank you so much! I will definitely be returning to not only take care of my teeth but to see these amazing people! read more

The Melrose Dentist - Cosmetic Dentists Near Me - Los Angeles, California

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Unfortunately, I have had tons of communication and insurance claim issues with this dentist's office. I ask them to call me back about claims that continue to get rejected for the periodontist that is in the office. Nobody calls me. I communicate when I receive information from my insurance company so they know, but nobody can explain it to me. Not sure what is going on but I can't get a clear answer from anybody. read more

TOOTH EXTRACTION GONE WRONG, my TOOTH stuck into my SINUS CAVITY and ends up with ORAL SURGERY. I also ask for a refund because the dentist wanted me to do a crown even though my tooth if not aching and still did the dental filling. They just gave me a half refund. ALSO, they try to do a CLAIM even though I paid in full. 900USD ++ for filling and crown, and failed. I dont trust good reviews anymore. read more

Dr. Sheily has been my DDS for the past three years. She is always professional as well as personable. With each procedure she is thorough and courteous. If you are in the market for a new Dental home, I would highly recommend The Melrose Dentist. read more

First time coming here and I am absolutely in love. You walk in and the amazing Nora and Bianca are there ready to greet with a great energy and a beautiful environment Miss Maria is as kind as can as she makes you bite down for pictures and Xrays. Definitely felt right at home as if my own mother was with me Fujon the French Gums Experts will give you a deep cleaning of a life time with the softest of touches ! Literally didn't feel anything and the results were amazing Serena will be there brushing away and giving you the best of tips and advice to ensure you are brushing and flossing properly & of course DR SHEILY... I went in just for a cleaning and what insurance could cover. She pointed out some things that I knew were coming (let's be honest I haven't been in the dentist in a LONG MIN) She is very knowledgeable in her studies and has a true passion in this field. It was evident what I needed to do and we took the appropriate steps. Was never a fan of going to the dentist but I feel like as if I have found a second home Thank you so much The Melrose Dentist Family ! read more

I have been coming to this dentist office for about a year now. It was very hard to find a good dentist that cares. Dr. Sheily is absolutely amazing and the staff is friendly and thorough. Best dentist ever and I am very hard to please. read more

How disappointing this experience has been overall. At times I thought I found a great dentist like when they offered noise cancelling headphones and a blanket but the other experiences out weighed those. I mainly wrote this because I tried to work with them but have received no help. I spent over 3k during about 5 main visits. They make it seem like you have no choice but to get all the services they say you need. They don't throughly go over costs with you, but rather say the totals quickly and ask you to sign. There have been times when I've asked a follow up question the billing representative sighs and makes it seem inconvenient. They also do not provide receipts unless you specifically ask for one. Some dental scans are not covered under most insurances for adults, but you aren't informed of that in advance, instead you find out later that you need to pay out of pocket for the service. They also aren't organized with appointments. They will text stating that you need to schedule when you have an appointment already. I am covered for basic appointments every six months per my insurance but they told me that I should come in every four and will schedule you for four unless you make a point of it. That would mean the third visit a year is out of pocket if you don't notice, say something, reschedule. For one of my last appointments, I was on the way and was maybe 15 mins from the appointment time and they called to ask me to come in about a half hour later which is unusual. I ended up getting another scan because I was told that I needed to replace a dental appliance and that I had a cavity forming on a tooth it was attached too. I came in a week later on 11/11/24 and among other things asked to see the cavity on the X-ray, and to discuss the issue with the appliance. She said the cavity didn't show up on the X-ray but she could see it and tried to show me but it was hard to tell. I asked if there was an update from the specialist, since it was a week after my appointment. She said not yet and that the specialist comes in on Wednesdays, so I waited. And waited. I forgot even. Once I remembered, I called on 12/31 two times, on 1/3 and 1/6. They finally replied and said they didn't forget about me and that I would get a call back that week! So I waited again, until 1/24 and called again. Then again on 1/28, with one more call on 1/30, over two months since the scan and the appointment when I was told work would be needed. I expressed the dissatisfaction and instead of requesting information and a follow up, I noted that if I didn't get a reply, I'd make other arrangements. During all of this, I got a text noting that I needed to schedule an appointment when I in fact already had one, which was scheduled too early, I requested to cancel it, and had to message again to make sure that the appointment was indeed cancelled because I got no reply to my first request for cancellation. I feel scammed and mistreated. I paid for services I might not have needed, perhaps did not need or did not want & I paid out of pocket for two scans (one from my first appointment and another on 11/4) but never got feedback on the second scan. These are just some of the issues I have had at this dentist and it is very disappointing. Both regarding professionalism and accountability. The dentist even made comments about doing dental work for me that would make me like "a normal girl". I know what she meant but it didn't make me feel good. She also said my teeth weren't perfectly straight mentioning Invisalign on most visits if not all, even though I told her that I had recently finished treatment somewhere else and wasn't interested at that time in more work being done. read more

Dr. Sheily is a great dentist who truly cares about her patients. She has helped me navigate difficult decisions about my teeth. I trust her opinion and her care. Dr. Director has also made me feel very comfortable while working on my teeth. They both are very knowledgeable. Overall the office staff are kind and accommodating and the doctors are great! read more

Like a lot of people, I have dental anxiety and had a terrible experience with a previous dentist literally hours before I came in. I found this office and they took me in right away no questions and were able to calm me down and fix my issue. Being taken advantage of is always one of my biggest concerns when it comes to my health and this office definitely did not make me feel that way. They were able to fix my tooth right away and didn't tell me I needed this and this and that and that, they were honest with what I needed and addressed the problem right away, not like previous offices. I loved how they spoke to me, everyone there was kind and supportive and made me feel positive and that me and my teeth were gonna be alright in a timely manner. Definitely check out this office if you want your dental problems addressed right away, they won't waste your time. read more

Very sales-y and tries to sell you on things you don't need. Staff tries to pry into your personal life, I don't like making small talk and this made me uncomfortable. They're nice enough but to me it feels fake like they are trying to be your "friend" so you'll be a loyal customer read more

Being a clean mouth, nice smile type I thought I try Melrose Dentist for a scheduled basic cleaning after my Dentist of 20 years retired and sold his Beverly Hills Business that stopped taking insurance. They are close to my home and have reeeally good reviews. After a great meeting with the hygienist, x rays, deep gum cleaning, The doctor sat down by me, studied my xrays and.... and recommended almost every tooth in my mouth needed to be re-crowned or replaced. So, idk if that's a standard practice but I'll be looking for another dentist or just pay my prior office up front. read more