Can be a 5, but operating about a 3.7. Feels very transactional…read more
Bathroom: *** (clean)
Quality: ****
Quantity: *****
Consistency: * (depends on who's working)
Selection(s): limited food/many drink options
Presentation: **** (well platted)
Service: *** (depends on how busy/who is servicing)
Price: $$ (Affordable)
Ambiance: (Loud/Casual when Busy)
Events: They participate in community events, not sure if they have specific events, but they do have an app
Attitude: (They have a good spirit, if you get to engage with them)
Outside: yes
Brunch: No
Happy Hour (Specials): food, drink specials
(Couldn't find times) just said food specials 15$ on a poster
Closed: Unknown
Ease of Menu/Details: * (Very Difficult due to being on a wall and random posters for info)
Digital Table ordering: Available
Overall: Good energy, service could use a little polishing. It's a single sided service approach causes an interaction disconnect that, meanwhile believes in supporting so many things, lacks on customer experience, service and engagement.
I'll start with the pros: they have a quick food, quality, menu that supplements their large selection of brews. The only place that has pretty good Meades. The girls here work diligently, they're very approachable, (some) don't know much about the details of the items however they're quick to find them. They're always smiling and even when it's busy, they are very task oriented. That being said, I appreciate the establishment, its aura, and its local support for community and small business. Rosie, and the former police officer, as well as the day shift, and kitchen staff are all great people and seem to enjoy giving service with a smile and are so nice, when you can get to engage with them.
Now, the quirks.
The menu is on the wall, if you're sitting at the bar, or outside, and your phone is dead, you have to walk up to the bar and then walk the 15 feet wall, around customers to be able to see what's available. It's very cluttered, random and hard to navigate, especially the non-beer options on random sized/font posters.
You have to advocate yourself for service, walk up to the bar, because otherwise you might not get attentive service. I waited 15mins between them conversing with other patrons to get a drink.
It's very hands-off which, a lot of places are inline with this digital/QR table ordering and walk up service since Covid. However, the feel this place gives: mostly engaging, service with a smile but is inconsistent, giving mixed results on exactly how to take to this place with each person giving a different customer service experience.
So, you can see from the photos it's very much walk up service. Which can be difficult for some who have disabilities, sit outside, and other factors and isn't really clear with the layout and expectations it sets with its environment. I've came in several times and have had prompt service at the bar, but on this night, even not busy, was like pulling teeth just to get any follow up/help, silverware and drink refills.
I sit at the bar to be able to discuss special needs of food restrictions, etc. but, if it's too busy I probably wouldn't stop in due to having to walk up to the bar to address each need/order and I'm not a fan of table/digital ordering due to food restrictions and menu ordering on digital platforms that are clumsy at times leading to confusion or wrong orders/bill splitting etc.
Sometimes food is made well, well portioned, sometimes it seems like they ran out of food and found bits at the bottom of a portion to affix to an order. I've had to ask for plates, napkins and silverware each time I've came here. Should be consistent when bringing food.
All and all, I WANT to like this place. It has potential, it supports women forward, small business, local, and service animals. All the things I appreciate and love. They are clean, from the sound of overhearing they have a great membership club (still don't no anything about it), I'll have to wonder away from the bar to read the posters posted around to see if I can get more info. Rosie, who was explaining to to a customer next to me, was very diligent, helpful and engaged with customers very well but, was also stuck to the bar area waiting for people to approach so, its very one sided experience. Being short staffed sucks, it is a today issue. This place really tries, they're strong, female forward and driven. I will continue to try and come back, hopefully this review isn't to harsh, not meant to be, we only know what we know and hopefully this helps shed light in a space others can understand and maybe help. Keep up the hard work and I will keep returning.
A similar place is Batch Brewing with the same format that executes this method perfectly. So, it's doable.