Update: After I wrote that we never heard from them, they reached out to me via email asking what…read morethey could do. They reiterated their statement that they "have a signed Certificate of Completion and Satisfaction," a document we signed based on their false claim that the remaining odor was from our furniture and soft items, not the floor. They offered to "rectify the situation" by a) having us hire them to do more cleaning, b) having us hire them to remove the floors, or c) referring us to a cash buyer who would buy the home as is. I responded that this would not rectify the situation as a) we are not willing to pay for further services, b) they are not a flooring company with the tools and expertise to replace the floors, and c) we are not willing to sell our house at a loss. They did not respond further. While I appreciate that they reached out to me, the problem remains that we hired them and paid thousands of dollars for their services based on a claim they made that was untrue. Had they been honest, we likely would have hired a standard cleaning service with lower rates and replaced the floors without unnecessarily cleaning them first. Further update: Their comment is a downright lie. They e-mailed me, and I responded. There was no further communication.

Could not of asked for a better experience. As soon as I contacted Pat; the owner; he immediately…read moregot back to me and made himself available to come that very morning. Actually showed up a little early which made my morning. I hate the waiting game that usually happens with a service call. They were quick, efficient and knowledgeable. Came in with three huge blowers and industrial sized dehumidifier and saved my hardwoods after my bathroom flooded. Could not recommend them enough!!!

we had a water leak coming from the second floor to the first floor. Had to get this addressed very…read morequick. Called these guys late at night. They responded right away and I had someone at my house within 45 minutes to look at it. They help me prevent a much bigger damage and did a job quickly and efficiently. They worked with my insurance company and got everything resolved and save me a bunch of headache as well. Will definitely recommend them for others!!

*** Updated Review *** Initially, we were unhappy with the…read moreunsafe mold removal practices in our home. However, Neier from One Stop Restoration visited today, took full responsibility for his workers' lack of adherence to industry guidelines, and apologized profusely. He offered to leave equipment to eradicate spores in the entire house, oversee future work personally (or someone of his level), and send a third party to test the air for mold to ensure full abatement has been achieved. We appreciate his efforts to remedy the situation and make us feel safer! Some of the best customer service we have received. Thank you Neier & One Stop Restoration for following up on our concerns.

Did an awesome with water mitigation, but when it comes to restoring, they gave me BS that they are…read morebooked months ahead. When asked how long, they said they don't know. But they will refer me to another company they work with called Red Door. Red Door came and did the estimate then never heard from them again. To think about it, why would they do restoration work that take days or a week to finish when they can just do water mitigation for a day or two and get the same pay. Bunch of lazy people!

Let me start by saying I understand this group of gentleman have dozens of years of experience…read more.. that being said their work would leave you wondering how they are still in business in GA. My uncle commissioned these guys to do a LARGE remodel project of his new house. They layered new metal roofing over existing shingles, didn't install deck railing slats to code, had tons of code violations called out by inspectors, cut ever corner they could, and NEVER finished work. If you're thinking of remodeling your house I urge you to explore options outside of this group. It's one thing to get called out on bad work/craftsmanship and man up and fix what was incorrect... it's a whole different thing to pick up everything and run from the job leaving it completely unfinished. I would be ashamed to work for or run a company that not only doesn't finish the work they committed to but purposefully cuts corners and goes ghost when asked to correct shotty work. This work remains unfinished with several attempts to contact the contractors falling on deaf ears. STEER CLEAR!

Very responsive and came within a week to clear out a garage full of stuff. He brought two guys and…read moretwo trucks. So it went fast. I would use him again.

This family owned business is awesome. When I think of how hard these guys worked, it's…read moremind-blowing. I thought we would need one truck. Nope, 2 crammed full, and could probably use a third, which we may do before we move if we still have things left. The owner is onsite the entire time. The rates are incredible. They guys load the truck in order to get the most stuff as possible onto the truck. They donate stuff when they can. I would not hesitate to recommend this business.

Great customer service! Jesus and his team were there at phase of our bathroom remediation and…read morebuild back. He guided us and made sure we understood every phase of the work. I cannot say enough about his company.

The most professional team in the whole of Georgia. Thank you for your kind and courteous service!…read moreI will refer you guys a lot in the future if given the chance.

Nathaniel was very friendly and helpful. He was able to come out quickly to inspect my place. He…read morelooked at some spots where I suspected mold and put my mind at ease. I was ready to pay for testing, but he assured me that it was not necessary. Gave me some recommendations to prevent mold in the future.

Super knowledgeable, responsive and professional. Nathaniel was able to help out during a quick due…read morediligence processes allowing my family to feel safe with our home buying decision. Definitely recommend work with this great company for any home environmental needs!

I decided to take the time out of my day to leave this realistic review for someone else future…read moreuse. The male at the front counter (didn't get his name but doesn't matter) continued to cut me off while I tried my best to get my business need out. After that happened a few times, I decided I'd rather spend my money elsewhere, because I refuse to support such crass behavior. Now, when I tried to explain why I'm leaving, he still continued with cutting me off. The difference between customer service and customer experience will make or break business. If you don't care about being treated respectfully, then use this facility. If professionalism and respect matter, move on down the road.

Twice I had a story with sending valuable mail. The first time I came with a check and explained…read morethat I needed to send it with a guarantee of receipt, as a result, the check came only a month later. The next time I decided to send valuable disc and asked which service guarantees fast and 100% delivery. They advised me UPS. I sent, but my parcel was lost. Several times I came to Parsel Plus. but Raj assured me that now UPS does not scan parcels and showed me someone's negative feedback on Google, that the parcels are not scanned, and they can be lost. The tracking showed that the parcel was still in the post office. As a result, the parcel arrived a week later after paying for 2-day delivery. Today I came to the post office again, but Raj refused to serve me in the presence of other customers, because I "did not believe in his words that the parcel was sent on time." Very unprofessional. Rude.

Giovanni's Tile Design has absolutely superior customer service!…read more My wife and I recently visited the store and were warmly welcomed by two very knowledgeable staff. We have had a problem with our bathroom tile (not installed by Giovann's) always appearing "dirty". No matter what we used, we could never seem to get the tile fully clean. The two staff members listened carefully and recommended using a product the store carried to clean the tile. They said to try it out and if it worked, they then would charge us for the cleaner. Wow! Really? Not charge us unless it worked? That is is truly rare customer service and trust! Well, their tile cleaner worked!!! And we were more than happy to pay them for it! We are two very satisfied customers. Thank you Giovanni's! John & Sue

Excellent customer service trying to match previous tile. Very knowledgeable! Order arrived on…read moretime.

Winter 2016, I noticed my HVAC system was not heating my home as efficiently as it used to,…read moreespecially compared to winter 2015, which was a much colder winter with multiple single-temp days. What to do but schedule an appointment with the same folks who fixed my HVAC last time, McBroom Air. Houston McBroom, owner of McBroom Air, came to my home about 2.5 years ago when I was having the exact opposite problem (detailed in my original review below). It was summer 2012 and my HVAC was not producing cold air. Houston quickly diagnosed the problem, replaced a capacitor, and I was up and running again. I was very pleased with the service. Unfortunately, my problem wasn't so simple this time around. My 12-year-old International Comfort Products HVAC system had finally bitten the dust. The inner coil on my air handler had leaked my system almost completely out of refrigerant. The coil was visibly icing up. Houston took readings and my refrigerant levels were down to about 5 to 10 psi. A fully charged system would read about 65 psi. Since the part (coil) was no longer in production by the manufacturer (as of around summer 2014 according to Houston), I could not have just the part replaced. Therefore, my two options according to Houston were: 1. Install a new heat pump, air handler, and heater package. Quote: $4,800. 2. Install a new air handler and heater package. Quote: $3,000 (approx.). I asked Houston what he thought about recharging my system. He did not recommend it and I don't blame him. If he recharged my system, there was no telling how long the charge would last before most of the refrigerant would leak out again. For years, I had experienced this same exact problem at another property. Also, the cost of the refrigerant required for my system (R-22) skyrocketed in recent years because the EPA is phasing out the stuff. R-22 is no longer produced nor imported into the United States for environmental reasons. The new standard is R-410A. I decided to go with option 1 for the simple reason of long-term comfort and savings. A brand new inner and outer unit would be quieter and more energy efficient. The new system will eventually pay for itself in savings on my monthly electric bills over a number of years (I think Houston said 7 years). It's worth it to me. In summer 2009, I had Estes Air replace an approximately 8-year-old heat pump and air handler for about $4,000 at a different property. The outer coil on that system developed a leak early on (in hindsight, probably still under the warranty period). I had to get the system recharged about once per year until the leak got so bad the system could barely hold a charge. Estes replaced that old, broken-down system with a new 2-ton 13-SEER Payne heat pump, air handler, heating elements, and thermostat -- basically, all the same equipment I needed from McBroom. Houston recommended a 2-ton 14-SEER Carrier system, slightly bigger and more efficient than the one I had installed by Estes at my other place. After talking to Houston and agreeing to pay upfront in cash, he was willing to work with me on the final package. I appreciated his willingness in that regard. I think we both ended up happy with the installation. I also got a new builder-grade Honeywell programmable thermostat. Houston came out to diagnose my system on a Tuesday and I had my new system installed by the end of the day the following Thursday. Talk about a quick turnaround time! For my Tuesday and Thursday appointments, Houston showed up at my front door on the dot. Very punctual. The diagnosis appointment took about 1.5 hours, but it probably would have been shorter if I didn't ask so many questions. I was charged $79 for that visit. $79 is McBroom's standard trip charge. That $79 was later deducted from the price I paid for the new HVAC system installation. The installation appointment was at 8:30am and the guys finished around 2:30pm with no breaks, a solid 6-hour job. They left my home in basically the same condition they had entered it in. It was a clean install. They did not make a mess or damage anything. They laid down drop cloths on my floor from the front door all the way to the closet where the air handler was located. In addition to that, Houston wore protective coverings over his shoes. Houston brought along his coworker and fellow technician Erick for this job. Together, they and Houston's wife Heather, pretty much form the entire company of McBroom Heating and Air. Needless to say, this is a small, family owned and operated, "mom and pop" business. They've been around since 2003. If you need any HVAC work done in metro Atlanta and want to support small local business, schedule an appointment with McBroom. I've dealt first-hand with Houston, Heather, and Erick, and they are all very friendly and personable. I'm not sure you'd always get that kind of genuinely hospitable service from one of the bigger companies around town. Thank you, Houston, Heather, and Erick. You guys rock!

I can honestly say I knew Houston from 25 years ago. I would still never hire based on that. My…read morefurnace went out. I got 4 quotes. One was oddly a lease offered. Please don't fall for that. I called Houston for a fair quote. He came far below the four I got and I even splurged for a variable unit because his prices were so fair. He showed on time and did the job he promised. I'm a very happy customer and will have reliable heat this winter spoiled with lower electric/gas cost along with cleaner air. Thank you for the wonderful service and will recommend you all day long. You rock!!

Scott performed an inspection at my daughter's home and I asked for a typed report of the findings…read moreand to send it to my email. He stated that he could leave a written report the day. He asked if I could give him a few day's to send the email of the typed report or Icould pay a few to have the report next day. When I didn't receive the emailed report I called Mr. Scott to remind him, and that's when he informed me that his computer had crashed but he'll be sure to send as soon as he work things out with the computer. One week later on today, I called Mr. Scott asking for the report, he became very combative with me. When I responded to his disrespect he hung up the phone. He was being unreasonable, unprofessional, and not holding himself accountable. It wasn't till later that I found out that he had left his baseball cap in his car the displayed the Confederate flag, which pretty much summed it up as to how he was speaking to me. Mr. Scott please do better!

Scott Turner and crew were excellent to work with and very fair priced. He found hidden signs of…read moreunreported Mold / Moisture levels hiding behind walls and in the crawl space. I will be calling him for any future home inspection needs.