Had a fantastic stay at the Westminster London! We were in a perfect location to all of the tourist…read moreactivities we wanted to see and do! Service was great, I had a pickpocket issue on arrival to London, and the hotel security team was fantastic. They jumped right in and helped me file a police report and escorted me to my room since I was so upset. I greatly appreciated the kindness during such a tough situation. I heard the breakfast wasn't the greatest but the convenience was nice. Can't go wrong with a Hilton stay--thank you Westminster London!

The Westminster London, Curio Collection by Hilton, offers a prime location near iconic landmarks…read morelike Big Ben, Westminster Abbey, Westminster bridge and the London eye carriage. However, temper your expectations, while the location is central to all the touristy sites, the size and layout of the rooms are small. While the rooms are clean they felt cramped, even though my room was a premium corner room. Plus there was only one tiny waste basket in the whole room. Service at the front desk is extremely friendly. I didn't have the breakfast or use the gym so I can't comment on those things. For the price, my expectations aren't fully met due to the room limitations. It's an excellent choice for exploring central London since most of the popular sites are a walking distance away, but manage your expectations regarding overall fit and comfort.

Just came from a 8-night stay at the SoHo Hotel and I'd give it 6 stars if I could. It's going on…read moremy personal top hotels I have ever stayed at list. Plainly speaking they are just really nice here. All of the staff, all of the extras, all of the features. In a hard world of late, it's just plain nice to come to a place where everyone is so pleasant, smiling and accomodating! From the nice greeting upon check-in, the handwritten note in our room, to the surprise holiday gifts, to the staff always asking if you need help...it's just nice. From the doorman, to the conceirge, the restaurant staff, the ladies who service the rooms....Everyone was offered top notch service with smiles. No complaints on our end at all. We stayed with our Chase Sapphire points and received free breakfast with our stay. The food at the restaurant was really excellent. We ate it 5 out of the 8 days. On days we were rushing we got room service and the food was warm and fresh and came exactly at the time we ordered for. Our room was just lovely, quite too, we never heard neighbors....while the hotel isn't located on a street to have many views they gave us a nice one and we liked looking out the big window. Our room was big with a pull out couch, two tables and chairs and a TV...and had the best bathroom!!! On my last night, I took a bubble bath and watched a movie on the TV that was in the bathroom! I should have jumped in that tub earlier in my stay! Heaven! It was nice to soak after a long week of walking. Also worth mentioning the water pressure in the shower was amazing!!! Plenty of towels and robes and slippers. Lovely soaps and scents too. Every night we would come back to our room with the beds turned down and water bottles next to our bed replentished. The bed and all of the pillows and linens were extremely comfortable. For once, the thermostat at a hotel worked. And we turned it up and down...a lot! A lot of places don't have mini bars these days but theirs was stocked really well and with interesting treats. Even thought I didn't spend a lot of time in them they had a sitting and drawing room and a honesty cabinet with treats. They even mailed postcards for me and saved me the trouble of having to find stamps. It was really hard to leave! I really enjoyed my stay and they made my Christmas trip memorable! We came back on Christmas Eve and they left us another nice hand written note with a gift and a stocking from Santa filled with yum candy! Thanks to all the staff. I wouldn't hesitate to stay here again! Like I said it's going on my personal top hotel stay lists!

I love this hotel. It's not directly on any busy street so you don't get the street noise…read more We stayed in a Luxury and Superior room on two separate days so I got to compare what those meant. Both were about the same size, but the luxury room had a bathtub with a tv built into the wall, while the superior room had just a shower. Each room had two comfortable arm chairs and a table, and a tv mounted on the wall. Because it's so comfy and I was curious, if you want to buy the chair, it's $6000 and you can buy it off Kit Kemp's website. There's a bluetooth speaker for connecting to your phone. Wifi is free. At night, you will come back to your room and magically, two bottles of water and a cup next to your bed will appear with water in it. There's no iron in the room but you can ask for one. Okay now for the thing I am fascinated with. The walls seem to have soundproof paneling. They're these cushy foamy paneled walls, with colorful wallpaper on them. We were in a corner unit for the Luxury room, and heard absolutely nothing. Not even from the bathroom. For the superior room, there was some noise, but it came from the front door and being between two other rooms. Was there no noise due to the location of the rooms? Is it the walls? All I know is it was worth mentioning because I've never encountered this before. SERVICE: EVERYONE IS SO NICE AND ATTENTIVE. On the way out, it was raining and the front door people offered to walk us with an umbrella to the station (Tottenham is a short 5 minute walk and on the Elizabeth line so it goes to Heathrow) or let us keep the umbrella. We opted not to and just brave the rain (which might have been a mistake... 24 hours later my sweater is still damp) but it was so incredibly nice. The room staff are also incredibly nice. Just know if you don't want to be bothered, make sure you put the "do not disturb" placard on the door or they will check on you. There's this cool honesty bar in the lobby behind a key fobbed door. You can pour or make your own drinks at any time of day and put down your room number and they charge you later. My partner raved about this hotel for so long that I now understand the fandom. If you have the money to burn, stay here. 5/5 stars.

Great location, we got a reasonable price for a London proper hotel. Room was large, only downside…read morewas we looked at another office building. Cafe was solid and the staff were very friendly and helpful.

Overall good value but keep in mind this location is fairly far out from tourist sights. However…read morethe Tower of London and St Paul's is super accesible and within a 15 min walk. The room itself was clean and comfortable. The AC system was a little dated but worked! What was not so great was customer service. Everyone was fairly rude or short. We walked in for check in and practically had to ask for a look our way. They asked for my name and zip code and then literally just said "card". If you're looking to rest your head this might be it but don't expect a grand experience

On my most recent visit to England's capital city, I was fortunate enough to spend a few nights at…read morea new hotel that just opened its doors a few weeks ago called The Arch London. As part of a press trip with VisitBritain, I was privy to check into this quaint 82 room collection of seven Georgian townhouses and two mew homes. I arrived earlier than scheduled, so since my room was not ready, I was advised to take a load off and take full advantage of their study located in the lobby area. I was able to plug in and use their (quick) Wi-Fi, which was great since I need to get some work done. When my room was available the bell boy was quick to grab my luggage and show me to my room. Upon entering where I would be resting my weary bones after a long night of flying, I was pleasantly surprised (...and for a good reason). The standard room in which was booked into was immaculate (although it was also a month old, so I would hope so) and was very inviting. The room included such great features as: Complimentary wireless internet access, which was super fast and always kept me connected. Complimentary Nespresso machine and Jina tea, which I did not use, but it looked nice. Complimentary soft drink bar, which I did use quite often during my stay. It was stocked with a six pack of coca cola, orange juice, apple juice, milk, champagne and two beers. All included in your rate! Flat screen television with Sky HD package that includes foreign channels. Want to watch a movie? Then head downstairs and borrow a DVD to use in your room's DVD player. Internet radio was next to my bed but did not work when I tried to use it. Also doubles as an iPod/iPhone dock. US and European adapters in the room, which came in handy since I had forgotten mine at home. Laptop sized safe. Super soft and comfortable beds with great comforters and pillows. Plus the best feature of all...a television in the bathtub! If you can pry yourself from your room, then head downstairs to The Arch London's beautifully decorated and extremely delicious restaurant called HUNter 486. One evening for dinner I ordered the steak tartare with a quail egg and french fries and was in culinary bliss. So perfectly prepared and all that goodness was washed down with a local English stout that was recommended by one of the restaurant's managers. Enjoy some afternoon tea (or a few adult cocktails) in the super cozy Martini Library, located on the lobby floor. The Arch London is centrally located to all that London has to offer. You are within walking distance to such attractions as Hyde Park (which is just down the block), numerous cafes, trendy Oxford Street and the Marble Arch Underground station. Although it is still working out very minor kinks, which is natural for any new hotel, The Arch London is simply brilliant and definitely worth a stay the next time you are in London. For all you gym rats out there, and I am surely not one of them, The Arch London also offers a gym on the property. For more information on staying at The Arch London, check out their official website.

My husband and I were staying a couple of nights in London and wanted to stay in our old…read moreneighborhood of Marylebone where we lived for the last two years. Location: Super convenient in the Marylebone neighborhood and also very close to Marble Arch and Oxford Street. Arrival: The hotel is on a quiet street where you can pull up easily in front and unload. Bellman: The bellman are all very friendly and helpful. Parking: N/A - we did not drive. Reception/Front Desk: The reception is located directly to the left as you enter the hotel. There are 2 to 3 people sitting at reception and are all friendly and willing to help. Lobby: The lobby is small, but quaint with a sitting room and also off to the side is another smaller room. Room: Our room was located on the fifth floor. It was a nice size and was very comfortable. View: We were looking out to the backs of homes so nothing too exciting. Bed: Very comfortable. Desk: Very functional. Bathroom: Very functional with a bathtub and shower in the bath. Hair dryer: Nice normal hair dryer that was found in the dresser. Products: Malin + Goetz products - yay! Coffee Maker: There was a Nespresso in the room - yay! Closet: Normal size closet. Safe: Traditional hotel safe located in the closet. Control Panel: No control panel and regular TV remote control. Minibar: Regular mini bar, but the one thing that I was excited about was that it also had milk for your coffee. Nice job Arch London because so many hotels do not do that. Mirrors: Large mirror in the closet door and also in front of the desk. Housekeeping: Housekeeping was the only weak link at the hotel. I left the hotel early in the morning a and returned back at 2:30 PM assuming that our room would have been cleaned by then. I walked in and it wasn't cleaned so I called the front desk. Someone did come quickly to start cleaning the room in which I then left to sit in the lobby which wasn't ideal. When I came back to the room it was clean but a couple of things were not replaced in the bath room such as towels and amenities. Wifi: Good speed. Dining: They have one restaurant with in which they serve breakfast, lunch and dinner. Spa/Gym/Pool: We did not make use of any of the spa or the gym. The hotel does not have a pool. Concierge: Friendly and helpful. Style: Modern, but yet still traditional. Service: Overall the service is good. Dog Friendly? Yes, very dog friendly. The cost is £15/day. They provide you with a bed and food and water bowl. They also have a doggy menu if you would like to order room service for your dog. One thing to note is that you are not allowed in the restaurant with your dog, but they have two alternate rooms (the sitting room off the lobby and also the library) where you can sit with your dog and also order from the restaurant. They will come and serve you there which is great! Would I go back? Yes, because overall it was a good location, nice rooms, reasonably priced, and was dog friendly.

Loved Bloomsbury! Such a great location and the service was impeccable. From the moment we arrived…read moreand saw the flight of steps and we had big suitcases... the doormen came down and grabbed our bags and flew up the stairs with them and we just had to walk up empty handed. Check in was a breeze and as our rooms were not ready we were given a free cocktail coupon for their amazing Coral Room bar. A must when staying . The lounge area and every part of this building was just so well taken care of and clean. I loved the old feel but still new and contemporary. They have a restaurant too but we didn't eat there. Looked great though. I didn't get a chance to take pics of the room as we rushed in and took it over which made it not picture worthy! Trust me when I say it is nice and comfortable and cozy. All amenities are there and I loved the coffee and cookies every morning. Minutes from tube station and walking distance to lots of sights and restaurants and shopping. Perfect place to stay . I will most definitely be back here.

Lovely hotel with amazing staff and service…read more I planned to stay at the Bloomsbury for 5 nights and it ended up being 6 due to a last minute travel change. At every step, from the moment I walked up to the front stairs, the staff was extremely hospitable. In terms of comfort, the front lobby area also has a relaxing fireplace and beverages if for any reason you need to chill in the lobby. The wifi also works on this floor. When I was visiting, one of the elevators was out of service and unfortunately the working elevator also broke down once or twice. That said, the staff went out of their way to be helpful because of this. There was clear signage that explained the situation and the staff called my room proactively ahead of my checkout to arrange bringing my luggage downstairs for me. They also comped one of the breakfasts that I ate at the hotel for the inconvenience. The hotel room itself was very comfy. The bed was very soft with lots of pillows and an extra blanket. The turndown service was also a nice touch. When I first arrived, I was gifted a box of delicious macaroons. Every night, they also restock the room's bottled water and leave a little chocolate near your bedside. The closet was very spacious and the bathroom had modern finishes, which I appreciated. I had to call the front desk for more hangers and they quickly brought them up. The room did not have an iron, but I'm sure they would have brought that, too, upon request. The room even had a North American travel outlet - which really worked out for me because I forgot to bring an adaptor! The only downside to the room itself was that the fridge was tiny and only had enough room for the offerings from the hotel. That said, I read that the hotel is willing to store things for you if needed. Last but not least, on the day of my scheduled checkout, I quickly realized that due to some train disruptions, I was going to need to stay for another night. The staff was empathetic and allowed me to lurk in the lobby and figure out my next steps. They advised me on the best way to extend my stay for another night and they were able to show me to my new room a few hours earlier than the regular check-in time. I'll also give kudos to the bar at the Bloomsbury - great food, vibes, and cocktails! I would definitely recommend the Bloomsbury to other travelers. The hotel is also within walking distance to the underground, several bus stops, and close to so much shopping, food options, and more! I walked from here to the British Library. Enjoy your stay!

Met friends in London to see a concert in Hyde Park! I usually stay in VRBO properties when in…read moreLondon and I'm really happy I stayed at the Westbourne Hyde Park instead. The heatwave London was experience made me grateful to be staying hotel with Central Air. The hotel also has a kitchenette in each room with microwave, stove and fridge along with pots, pans, plate and silverware making it easy to save a little money. The room was comfortable and quite and a great place to relax after a full day. The water pressure in the shower was amazing! Great neighborhood and convenient to the tube, pubs and shops. Also in walking distance to the Paddington Train station and the Heathrow Express. I'll stay here again!

Very nice little hotel. Very clean. Very friendly. Great location near Paddington which has…read moreUnderground and express train connections to Heathrow. Hyde Park is a block away. Neighborhood restaurants,bakeries and coffee shops are plentiful. Just very convenient.

I've changed my mind about this hitel. For the money it is a good value. It was a good stay for meread more

From a Boutique Hotel perspective this place is pretty A-OK!…read more 1- Location: Good. Only a few blocks from Hyde Park, the central and district tube lines, and Paddington is about 10 min walking. 2- The place: is an old Victorian building on a very pleasant street. Doesn't have elevators so be sure you can walk up your luggage. 3- A few perks: 24h reception, breakfast (not included but very fair), bathroom amenities and a comfy bed. I had a few specific problems with my stay, due to a storm the whole fourth floor had damages and they had to transfer us to another hotel, but they took care of this extra reservation and a cab to transfers us from/to the temporary location. Also, someone smoked in the corridor and this made the fire alarm go on at 4:30 am. I would like to say this is a very sensitive smoke alarm, but by any means, is better to be safe than sorry. It's a fair place if you want to be in West London and not spend a lot.

[Review #809] 2024-008…read more Typically I don't review travel-related businesses because the reservations are for my managers, & they usually don't provide feedback on their stay & services received. However, the Grosvenor House Suites is an exception because of their "exceptional" customer service. My manager & his family took a vacation in Europe last summer because his grandchildren are out of school & to celebrate his son-in-law's birthday; their last stop was in London & stayed in a 3-bedroom suite at the Grosvenor House Suites. The hotel is a distinguished 5-star luxury serviced apartments near Hyde Park & Buckingham Palace, & 15-min. walking distance from the Bond St. Elizabeth Line (so convenient!) that the family rode the tube instead of car service upon arrival to catch some local flavor. So why am I posting? My manager's youngest daughter is traveling to London & was having trouble obtaining ground transportation with infant & toddler car seats to/from LHR & Southampton Cruise Terminal for her upcoming family vacation, so I reached out to the hotel concierge to see if they can provide the contact info of the car service that was provided from last year's trip. My best hope was GHS would share the info even if they're not staying at the hotel (or London for that matter; they're coming in specifically for a cruise & leaving immediately upon disembarkation). Instead of brushing me off because we're not hotel guests, or providing the car service contact info only, Timmy Malabago, Assistant Head Concierge, replied in the email: 'We will be more than happy to arrange the chauffeur service even if the guest is not staying with us.' He went above & beyond to arrange chauffeur service even though my manager & her family ARE NOT staying at the hotel. HOW AMAZING IS THAT FOR CUSTOMER SERVICE, GOING TO EXTRA MILE!?! All 3 Cs for excellent customer service are checked: communication, consistency, & caring. GHS got this in spades! 'Communication' was succinct & thorough, 'consistency' in service excellence & going above expectations, & most definitely 'caring' especially to a non-guest. Check, check, & ginormous check! Problem solved... thanks for making me shine, Timmy! If you're staying in London, I highly recommend the Grosvenor House Suites for your lodging needs: superb accommodations & excellent customer service, particularly the concierge team!

I spent a few glorious days at this property and was absolutely blown away. The rooms, or…read moreapartments rather, are stunning. I had a two bedroom, three bathroom apartment with windows overlooking Hyde Park. The decor is modern and masculine in hues of grey and brown. A modern kitchen was completely stocked with everything from a Nespresso to a washer and dryer. Sitting with a cup of tea and piece of toast with jam in the morning, overlooking the gorgeous park was pure delight. The building boasts a restaurant that is open 24 hours, a gym and such a friendly and helpful staff. The location is perfect. Mayfair is full of fabulous restaurants and shopping. We walked to dinner multiple nights, as many great restaurants are just steps away. The concierge was very helpful in making reservations. If you are looking to stay in London, look no further. You will not be disappointed.