I really wanted to give this salon another chance, especially since there are limited nail salon options in Malibu and the owner is genuinely very kind. Unfortunately, the quality of the nail services continues to be disappointing. I paid $55 for a basic manicure and left unhappy with the results. The nails were unevenly shaped, cut at different angles, and the polish application was bumpy and inconsistent. It honestly looked like something I could have done myself at home. They also carry Dazzle Dry, which is one of my favorite products, but the technicians don't seem properly trained in how to apply it, which defeats the purpose of offering it. It's disappointing because I was hoping for a better experience. Now I'll have to wait for my nails to grow out before they can be reshaped properly. read more

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I never write reviews, but this experience was so awful I felt obligated to warn others. We went in at 2:00 PM and clearly communicated multiple times that we needed to leave by 2:30. We were repeatedly assured that would not be a problem. By 2:25, they had only managed to cut and file my nails. I told them I no longer had time for the rest of the service, yet they still charged me anyway. My daughter got an acrylic French tip set, and it looked terrible. The French tips were uneven and messy, and she ultimately had to get them fixed elsewhere. Despite rushing through everything, we still were not out of there until 2:50. The biggest issue was the complete lack of communication and professionalism. I genuinely do not think the staff understood English well enough to understand our requests, but instead of trying to clarify or help, they were dismissive and ignored our concerns entirely -- including when my daughter repeatedly asked for the French tips to be fixed. Overall, this was an incredibly frustrating experience, a waste of time, and a waste of money. I would not recommend this salon to anyone. read more

They take you on the time of the appointment. They have a range of services and take credit cards. I am a repeat customer. read more

The best nail spa in Malibu. The shop is clean, nice calming music, very friendly staffs. Will be back,

A wonderful and convenient location so perfectly star beautiful Siri very helpful stuff in the world pleasurable experience I wish I could sleep here! Get the top of the line $75 pedicure!!! So worth every penny!! They have so many options here and the prices?? More like investments!! I thought I had both feet transplanted after they were done...wow what a great job!! Call first and get appointment or call for walk in status it's worth it! Some other people got to put up love for this place! read more

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I have always loved this place. they always do such a great job!! i am very particular and cautious about nail salons and i trust this place very much. i have had a broken nail from hurting it in a car door and they have been taking such good care of its healing process. they are patient yet fast. i never need to tell them how to shape my nails, they always know how to make them look good. read more

The Nail Spa - nails - Nail Salons Near Me - Malibu, California

This is the 3rd time I have gone in for gel x and a day later my nails just fall off. I thought the first time was just bad luck and they 'fixed' the two that fell off for free, so I wasn't that worried. The next day after showering, four more popped off. Again, I went back in and they 'fixed' again. This time charging me $20. This was at the location by pavilions in Malibu. The following Friday I decided to get a new set, hoping that this would fix the problem for good. This time it was at the location by cvs and Ralph's on Malibu rd. Same nail tech, and the next day, after showering, 4 fell off. DO NOT WASTE YOUR MONEY AND TIME THESE PEOPLE ARE NOT SKILLED AND RUSH AND CLEARLY DO HORRIBLE WORK. read more

The Nail Spa - Next day after gel manicure - Nail Salons Near Me - Malibu, California

Horrendous. They burnt my foot with paraffin wax treatment, wiped the blood away and over the next few days the toxic chemicals burnt into my skin further. Dr said it is a 3rd degree burn. I spoke to the spa many times & let them know and sent two letters per their request. Months later they asked me go into the spa today, I'm not sure why as they treated me terribly and said I would need proof I was there when they burnt my foot. I paid cash as it's all they accepted. They have the proof which includes both my signature from signing in on the day as well as their camera footage but told me they would not check their books or cameras, as it was my job to prove. I even tipped well on the day for this disgusting treatment. I would suggest avoiding this place, not only did they seriously burn my foot with a toxic wax treatment, they absolutely show no remorse, human decency or honesty. They have absolutely no place operating a local business in a city that prides itself on community. read more

The Nail Spa - 3rd degree burn from Malibu Nail Spa - Nail Salons Near Me - Malibu, California

Pretty bad manicure for $60. If you're in Malibu find somewhere else or go somewhere on the way. It will be worth the gas money and what you'll save over going here for a bad manicure. They didn't clean the polish on my cuticles residue everywhere after they finished and when I asked them to they just did it with their nails. Like for $60, use a brush with nail polish remover please like professionals who care. Especially during COVID. I don't want your dirty finger nail cleaning the polish off that's deep in my cuticle. The manicure just wasn't polished or clean looking at all. Looks like I could've done it myself. And yet, there's still polish on my cuticle skin even after asking them to clean it up. There's also top coat all over my cuticles and my cuticles are a mess. Pedicure was better but just fine. I guess everyone has to pay the rent and Malibu isn't cheap -- that's the only way I could justify the cost of this manicure/pedicure which I'm sure will only last a few days. The guy that works here is very nice and seems to be cleaning the salon really thoroughly but the manicurists don't seem great especially for the price. Basically they look fine but not great & for $60 I expect great. read more

The Nail Spa - An OK manicure. Ignore my messed up thumb nail but even there you see how bad the polish on the cuticle looks. - Nail Salons Near Me - Malibu, California

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Honestly I love these guys. It's a bit expensive but they truly do a nice job not like out of this world but a good manicure and pedicure and amazing massage staff (super sweet too) and I love all their colors. They will squeeze you in when needed and are always super friendly. I also love that I have an atm option bc I never have cash and it's only $1 to use their atm. I would be lost if this place were not in malibu, honestly. read more

The owner is not wearing a mask, and he has supply next to him. #bluemask The ladies are wonderful, friendly and clean. Thank you so much ladies. read more

The Nail Spa - The owner is not wearing a mask, and he neglects the supply he has next to him. #bluemask - Nail Salons Near Me - Malibu, California

Probably the worst place I have ever been. $100 for regular pedicure and gel manicure. I got cut on one finger. When it was time to pay, I brought it up to the manager and she apologized and suggested not to leave a tip.... seriously!???? 1) I wasn't asking for a discount 2) if you wanted to make me "happy", why not taking that money off of the $100?? Why suggested not to leave a tip??? Absolutely absurd! Never EVER going back there again. I saw the terrible reviews and yet gave it a try. Also, they do not accept any card payment so bring cash! See a picture of the amazing pedicure I got (sarcasm) Giving it 2 stars because the people working there took their time doing there job and sanitized accordingly read more

The Nail Spa - Nail Salons Near Me - Malibu, California

I'm new to Malibu and I am so happy I came here first. There's a lot of bad reviews all over nail shops around Malibu but I needed to give one a try and just find out. Lucky me I guessed right! Hanna and Lucy took care of me, gave me a super nice gel mani pedi and an awesome hand and foot rub this is definitely my new spot and I'm looking forward to seeing them much more read more

Employees are so mean and make up prices on the spot. The woman didn't even massage my feet and charged me $50 for a pedicure. The pedicure was terrible quality and this business should be ashamed. read more

The Nail Spa - Nail Salons Near Me - Malibu, California

I went to this place on a whim cause I was in a hurry to get a gel mani and I had acrylic on. I wanted a soak off and for them to put gel on..the lady insisted I get some kind of polymer substance on my nails and didn't even take my acrylic off. The nails are super thick and bumpy.. still have acrylic on, and didn't even get what I asked for. I learned my lesson not to cheat on my normal nail salon pics posted. Fingers pruny because I just got out of the bath but you get the gist.. read more

The Nail Spa - Nail Salons Near Me - Malibu, California

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As a Malibu local I am completely and utterly disheartened to write a bad review about a small business in my neighborhood. I needed a quick mani/pedi and thought I would see if this salon was one I should add to my list. I went in on a weekday when it was slow. I respectfully asked the man at the front desk for a quote for a manicure/pedicure. The man didn't even look up at me when he rudely barked out the price. I was in shock but thought maybe he was having a bad day. So I politely I asked a couple more questions and still he continue to look down as his phone to do whatever he was doing. I left and made a mental note to never go back. A few weeks later a girlfriend of mine asked if I knew of a nail salon. She coincidentally said she had a terrible experience at a salon & said it was this one. She hadn't gotten a pedicure in months due to Covid. During her 1st visit, she got a pedicure, the technician made fun of the calluses on her feet. It was loud, in front of other employees and customers. My friend got upset and the person said she was just joking. She was mortified and left the salon feeling terrible. Why would someone feel it's ok to embarrass a customer? Clearly a business that does not appreciate valued customers. I hope that the owners read this review and make some serious changes. Until then, my business will be taken elsewhere. read more

Stopped by as a drop in for a manicure. Asked if any technicians were available and they told me to come back in 30 minutes, I started to explain that I had an appointment and midway through my explanation the woman I was speaking to turned around walked away and went back to her pedicure. Rude AF! They don't care about their clients so you shouldn't care about their business. Go elsewhere! read more

The most replenishing experience!! What stood out the most is the gentle kindness of the women who provided their services. It is by far the best neck, back and foot massage I've had in a salon like this. Four Seasons level! They employed focused attention with my pedicure. My feet were pretty beat up. I especially appreciate the feeling that the extra work was not something to be ashamed of. My feet look beautiful and my heart is happy! Thank you, Nancy (massage) and Linda (pedicure and massage)!!! I even got a Mother's Day hug because they sensed I could use it!! read more

The Nail Spa - Pedicure - Nail Salons Near Me - Malibu, California

I had a wonderful experience with Ly and Tony at this beautiful salon. I did schedule an appointment and was immediately greeted when I walked in the door. Everyone was very nice and the salon was very clean. The prices are reasonable for a mani/pedi. Ly asked me if I wanted the extra salt scrub and callus remover before doing it and what it would cost. Tony did an excellent job putting on clear polish with my natural nails. The total for both was $60. They have many seats and chairs available for both services and it's actually cleaner the way they have it set up. The bowls are covered in plastic for sanitary reasons. The massage chair works magnificently. I was there for about an hour as they both took their time and did not rush They were both very nice and have strong hands when doing the massage portion on your arms, hands, calves and feet. Thank you for a great experience!! read more

The Nail Spa - Nail Salons Near Me - Malibu, California

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First off I want to say I do nails- I am in a time crunch and wanted an acrylic set for my birthday. This is by far the worst set I've had on my nails. They are bulky, I left with sticky stuff all over my fingers, they tried to charge 10 bucks for the smallest cut on my cuticle during the pedicure. Also they make up pricing as you go. I had acrylic residue all over my fingers/ cuticle area as you can see in the pics. They look nothing like the picture. The lady I got made them so thick and I had to constantly correct her asking for the bare minimum. Asking her to make sure to cover the sides of the nail in white too bc she left them bare. I pointed out the white tip arch alignment was way off on two nails, and she left my pinky horribly crooked. I specifically said I want a slight taper not a full on coffin shape and provided a picture. I also asked her to not round the edges- keep them sharp- yet she filed the corners of the nail down. I'll update when I fix them myself but this is ridiculous. My pedicure was fine but for 140 this set isn't worth it. They charged 70 for a PEDICURE with no lotion at the end at all. Now I have to fix them myself and take the time to correct this. I'll update when I fix my nails but I would like a refund. Update: they make up prices as they go the pedicure I got was listed on the door for 55$ and charged me 70. I had to close my place of business hours early bc they insisted they could not do it over the phone. They charged me 10 for my cuticles when there's clearly acrylic all over my nail bed. Just don't- save your $, the owner said she thought I couldn't afford the price that's why I wanted a refund. So that was awesome- I soaked them off and also did an essential oil treatment. They did not come off easily and here's the nails I did last night at 1 am. Much better! read more

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This was absolutely worst nail salon I've been to . And I haven't been there in a while . Cathy did my pedicure and absolutely terrible. I didn't even think the polish change can cost me $65 . She didn't even cut the culticle , clean underneath. Everything just so rush . And she was really rude when I asked her to fix my polish because it was so messy . I saw she re-use the tools she just did for me to do for the next client without sanitizing . Ggggooooosssshhhh . TERRIBLE!!! The shop is so so so dirty . The owner, the guy always sits on front desk, he is as rude as Cathy even I'm their client for long time . And I heard a lot of complaints that they reused the paraffin for customers. UNBELIEVABLE!!! Then I stop coming there forever. Disappointed!!! I wish I could rate 0 star . read more

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Service was quick and efficient. However, the space itself is messy and they completely overcharged us at the end of our service. They charged my card without telling us the amount and when we asked about the discrepancy in price, they acted like they didn't realize the mistake. Overall, seemed unethical and not a fair business operation. read more

Dirty. Tools not sanitized or new. This place has gone way downhill. I came in after calling and they were not busy. A technician I have seen before rushed through my manicure and pedicure when one of her regular customers walked in without an appointment. My nails are uneven and the massage was paltry. She also pushed up my sleeves and pant cuffs with oily hands staining my clothing. I won't be back. read more

I saw this place while in a strip mall grocery shopping. What caught my eye was the staff doing nails outdoors due to the new COVID-19 restrictions. First, I stopped by to inquire about pricing, hours and service options. Later in that same week I had my appointment with Kenny, (he was patient and kind with good energy). The location was clean and the safety measures were temperature checks, hand sanitizer. In addition, to the sterilized nail tools, they wiped the table and chair down with sanitizer spray. This place is more expensive then my regular shop in the SF valley, (that is now closed because they are not set up for outdoor services) but this place is worth the financial sacrifice and the drive which is across the street from the beach. read more

The lady at the nail spa put absolutely way too much glue to the point where it was on my fingers, then she proceeded to insult me and charge me for taking them off when it was her mistake in the first place. Don't waste your time go to any other nail salon! read more

Had the best experience at the Nail spa at Malibu! I needed a nail shop while we were killing time in Malibu before a dinner reservation. Called and made 3 appointments for myself, daughter and her friend. When we arrived, they were so friendly! The different manicurists were helpful picking out colors and just super nice the whole time. All three of us enjoyed our ladies and they did a really nice job! After our experience, I'd go back in a heart beat! Our experience was 5 stars and I've been to many different shops when traveling and wouldn't give many of them that rating! read more

My regular place was closed today and i was in desperate need of a manicure pedicure This was so expensive and they did the sloppiest job ever. They don't even try to be polite. I would never go back here again Oh and they only take cash and i didn't have any on me and they didn't tell me that before i sat down Yes i am one of the few people i know who doesn't have an ATM card. read more

I attend Pepperdine University, and have been told in the past that this salon is not the highest of standards, but since I am located nearby I went on a whim. When I arrived, I was helped immediately with my pedicure. When I said I only wanted a polish change, she was very rude and trimmed all my toenails without even looking. After my pedicure, I was helped with my manicure from a Man. I am used to going to very detail oriented spas, who charge $30-35 for a gel manicure, yet very clean and sharp. By the end of this pedicure, I could not tell how poor of a job the man did. I had a French manicure before this, and on some of my nails, after painted black, I could still see white. He did not get the sides or the edges well at all. I wish they could've done a better job since they are so convient, but too expensive ($45 for gel mani) for the job they did. read more

The Nail Spa - Nail Salons Near Me - Malibu, California

Got a really decent pedicure and it looks great. She took a lot of care and they look nice. Then when I went to top the internet was slow and Venmo didn't go through right away..... The cashier got aggressive and did not want me to leave before it went though. The bill was settled with a debit but the tip has to be venmo. An odd end to otherwise good experience. read more

They are not that bad. They are like fast food in manicure world. I would not go there for French or anything special. Go if you do not have high expectations. If I need something urgent and convenient I will go there again. Updated review! Got infection. Be careful! read more

The Nail Spa - I thought it would get better but seems like I need emergency room. - Nail Salons Near Me - Malibu, California

While in Malibu last weekend, I was looking for a quick mani/pedi. When I saw the reviews for this salon, I was a little afraid of taking the risk, but decided to stop by anyway. After I was done, I have to say I didn't understand all the negative reviews. As soon as I showed up, I noticed most of the chairs were full, so I expected to wait a while, but a nail technician was with me within a couple minutes and started my pedicure. In the end, my nails looked great, and every employee I came across greeted me and treated me with courtesy. Also, as I write this review, I see that my polish is still in tact even though I only had a basic mani/pedi, and it's been 7 days since my visit. Now, I think that's a pretty good job! Yes, it is a cash only business; also, the cost for my basic mani/pedi, plus salt scrub and callus remover add-ons was $60. My feet never felt so smooth! read more

The Nail Spa - My basic manicure still looked good after 7 days! - Nail Salons Near Me - Malibu, California

Came here because I was desperate to get my nails done. $40 for non-gel mani/pedi...not so bad, I thought. That is until i sat down. They didnt even use the spa tub but rather they stick a bucket of water in the tub, so you don't get to enjoy the jets that are typically in the spa tub. Then, I realized the massager in my chair was broken. They tried to fiddle with it for a second but just said "it doesn't work". Mind you, there were 10 other open chairs but they didn't offer to move me. Im annoyed because I paid for a "spa experience" but I definitely didn't get that. My pedicure was decent enough but my manicure looks like it was done by an amateur. See attached pic...he didn't even remove all of my previous red nail color around the cuticle. Staff was fairly nice but I probably won't return. I'd rather drive to Santa Monica read more

The Nail Spa - Didn't completely remove previous color - Nail Salons Near Me - Malibu, California

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Everyone claiming they make prices up on the spot are 100% correct... they up charge for everyTHING thats normally included in a "manicure" etc. so the base start id basically 46-50$ for beginning the service every thing is extra... to have your cuticles cleaned, your nails filed, anything on your feet is extra other than polish really. They're not transparent with prices, and they still expect a tip and WILL have an attitude if you don't include one. But the guy had an attitude the whole entire time and did a terrible job with my nails. Why would i tip him? I regretted the service as soon as it started. I just wanted out of there. I would avoid this place at all costs. Garci read more

Love CATHY and The Nail Spa. I NEVER had nails until I came here. All the women here are 5Star!!! They do great massages and waxing too. Even if I lived in LA I would drive to Malibu to have CATHY do my Mani & Pedi!!! Everyone notices my gorgeous nails and the manicures ROCK!!! read more

I used to always go to this salon and haven't been in a while. Just went and got my nails and toes done. My toes were done absolutely horrible. I asked the lady to fix them multiple times and she didn't do anything. Even after my mom told her that she did a horrible job and this wasn't acceptable for a 40$ pedicure (or any pedicure for that matter). Do not go here, the biggest disappointed and waste of money. read more

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Thought I would give this place another try. I had to get a POLISH CHANGE which really isn't hard and they were able to somehow screw that up. So still 1 star. Also the manager wasn't wearing a mask inside. read more

The Nail Spa - Nail Salons Near Me - Malibu, California

Cant get past the rudeness. They are overpriced on everything and are way too pushy. When I say no to something the first time, I don't expect the technician to ask 2 more times . Very annoying and very expensive read more

Disappointment. Not a fan of male manicurists. They quoted $40 for gel and then didn't tell me it was an extra $5 for a nail with a slight tear which they affixed with glue. No hand massage and they filed my nails again after applying my top coat! Plus pretty rushed and rude to boot. read more

This place continues to annoy me so I'll continue to remove stars. This time I ended up with a pedi that resulted in ridiculously short nails, a cut on my big toe, and warped paint (smooth paint made textured and gross when a top coat was applied). On my visit prior to this, I encountered so much attitude and attempts to tack on ridiculous fees that I waited a while before I went back. I went for a mani/pedi before a vacation. I decided to upgrade my pedi to gels and picked a color. I was then informed that the sparkly gel color I had selected would cost an extra $35 (on top of the $40 for the mani/pedi - a whopping $75 total!). When I declined and tried to find a similar color in "regular" (non-crazy expensive) gels, the pedicurist acted annoyed. When I couldn't find a color I liked and declined gels altogether, she was really annoyed. When I asked for clear topcoat on my fingers, the manicurist acted as if I had insulted her. How dare I not pick a color? And when I asked for a matte topcoat, I was informed it would cost an additional $5. Why?? The manicurist seemed so annoyed with me that she slapped on a thick layer of shiny topcoat and walked away. But I was the one who was annoyed! The paint on my nails peeled off the following day. I was low-maintenance. I tipped well. Not my fault the gel colors weren't what I wanted. So what if I wanted a plain manicure? There was no reason for this business to give me such bad attitude. read more

I've definitely had better experiences. Gel manicures should look smooth. Not clumpy by the cuticle. Not coming back.