A great hotel in a wonderful area, Jury's Normandy Inn is comfortable and the staff is exceedingly friendly. I was blown away by the king-sized bed and opulent bathroom. That being said, I traveled for business and the $200+ tab was picked up by the company. For one night that's quite a bit, but if you can afford it, come in mid-April and enjoy DC in the spring. read more

My favorite feature at the Normandy is the elegant but homey reception rooms on the street level. Comfy wingback chairs flanking a fireplace, cozy conversation areas, a bookcase stocked with a decent selection of books to peruse while enjoying a complimentary cup of coffee or espresso and a freshly baked cookie. Another cool feature: Rooms are equipped with LeCube espresso machines! We thoroughly enjoyed our overly caffeinated stay. read more

Do yourself a favor- don't stay here. No food.... no bar.... they don't care. They have refridge in room ( great) but have a microwave if u don't have food. The plug in my bathroom did not work.... reported- never fixed. Had to run an extension cord into bathroom. No help getting luggage out of car. If you want 100% NO FRILLS & no one paying attention to you..... this is the place...... I'll pass...... read more

Please read my review. This is the worst experience I have ever had and we travel a lot! Support the disabled and cancer fighters! PLEASE read on to see why! If you want to be moved in the middle of your stay to a smaller room for "more important people", pay $35 for parking, pay $12 for worst than your shady gas station breakfast, and support management that treat disabled cancer patients with disrespect when they voice their concern this is the place to go. First off, this place charges $35 dollars for parking!, $12! for the worst "continental breakfast" any hotel could have, which consisted of old mini muffins, 3 types of basic cereal, and a couple types of basic yogurt. I wish that alone deters you. If not I will continue, the first night was alright, however the day I see my doctor to tell me if I have any options left I was called by the manager asking us to come back so they could MOVE us rooms!! When we asked why we were moved we were told they had VIP GUESTS COMING?! The "director" moved us to a SMALLER room where the heater did not work and we had to ask them for a space heater after 4 times! of them coming out to pretend to fix the heater, which we couldn't adjust since the nobs were all broken off. My wife could not sleep all night due to this obnoxious situation that we dealt with all night/morning. On top of all that the fridge was unplugged so all the food we put in the fridge went bad over night. PLEASE support the disabled and those effected by cancer by avoiding this place. read more

Three major pluses: 1) Staff is phenomenal, had an issue with one of two rooms moved the other party without discussion immediately. Everyone we met was friendly and positive. 2) Wine in the evening was very good. Nice intimate seating area right near a fireplace. 2) walkable to all major restaurants in Dupont Circle and DuPont Metro. Also Uber do brown was about 6 bucks. Only negative was the hotel was dated, seemed in need of upgrade. It was very clean just a little worn. Overall the staff makes this hotel what it is, could not have been nicer or more accommodating! read more

This hotel completely exceeds in customer service. Thank you Charlie and Maurice (I hope I am remembering the names correctly) for helping to create a family-like yet professional atmosphere for us and our out of town guests who stopped in unexpectedly for a lounge reunion of sorts on June 12th. read more

Booked two rooms, requested one king bed and other room 2 twins and when we get there, no king beds available, no 2 twins available so we were all stuck with one queen! Rooms are so tiny, like NW hotel, carpet stained, no parking for the entire weekend, supposedly sold out on a Sunday, Monday And Tuesday?!?! So we had to look for parking every night for 45mins minimum and walk or run in the freezing cold to get to the hotel. Would never stay here again! read more

We had a nice short stay at the Normandy Hotel but it seems like the staff don't always know much about their own place of employment. I called to ask about the amenities in the room types three times and all three answers were different, one of them said they wouldn't know until I called back when the housekeeper was around so he could ask her! Despite that, the rooms were clean and stylish. However, bathroom walls are more paper thin than you think. In my shower, I heard a man probably a room over hacking, sneezing and wheezing which was a rather disturbing. Our room A/C control also wasn't working, which explained why there were two table fans in our rooms when we got there. Lastly, the bottled waters in our mini fridge was unsealed! Very scary in deed. But the good stuff: free wine and cheese is a nice perk, of course, but you should get there relatively on time because things will run out! Location is prime, it's a bit farther out from Dupont Circle but it is also quieter and more residential. When we checked out, they also gave us free chocolates and SEALED bottled water, which is a nice touch. I am going to chalk up my random experience as an outlier and will give The Normandy Hotel another shot given another opportunity to visit DC again. read more

I had huge problems with the staff. I made multiple reservations for some visiting guests and will never use them again. Trying to get through the reservation process was a huge headache. I was was pretty dismayed by this because all they really have to do is fill out a form. Then, they messed up the billing. I had to call back two more times to straighten it out. When I called to add a reservation, the clerk wouldn't listen and just make the reservation and kept trying to give me marketing pitches. Major headache if you are making corporate reservations. read more

No AC and tv did not work. $40 parking. Should have paid for the Hilton.

Wonderful staff, private, intimate lobby - cozy room - only think I could take issue with was them failing to return my calls after I left my contacts in the room, leaving me blind for a couple of days - otherwise, great place - Shout out to Ahmad at the front desk - thanks for everything! read more

I booked this hotel for a birthday party for a very fair price. This place was described as "boutiquey" but to me it just looked really old and need of refurbishing. Our room was pretty dark with hardly any lighting and there were a couple of stains on the ground. Our whole floor smelled like weed. The elevator in the morning took 10 minutes to show up...I wouldn't want to stay here again. read more

I've been here multiple times - great hospitality, clean, and stylish. Would happily come back again.

Incredible staff, space, amenities, nothing amiss here. My wife and I got a major deal online $99 a night for two, I think it's usually like $180 for weeknights on off season. Yes, we were lucky, but if you have the dough no need to look further. You will be in the thick of it- right near Dupont, near the metro, near very good restaurants, you could even walk to the Mall if you like a good walk. The staff here really stand out from other places- very friendly, very helpful, and not at all stuffy. Our room was small, but meticulously clean. The highlight of the room- the bathroom, it looks as though they just remodeled them. We might not be able to stay here without a deal like we had, but if I'm in DC again I will definitely check on The Normandy. Such a cool place. read more

Stayed here this past weekend and loved it! Has one of the cheaper parking options that we looked at. The staff was lovely and the room was clean & comfy! We loved the complimentary wine hour, and the espresso machine in the room was really nice as well. Will definitely stay again! read more

Cute and cozy hotel. Staff were super nice and helpful. Bed was comfortable and room was a decent size. They offer continental breakfast from a delicious local bakery and have a complimentary happy hour with wine and cheese daily. Only issue was we encountered a couple bugs in our room and the shower probably could have been scrubbed better. Though the staff did promise to take care of these issues promptly. Overall, pretty good place and in a great location. read more

Ok so at first I actually liked the quaintness of this hotel and thought prefect for my quick wknd trip. Well after checking out and getting my final bill, I realized that once I got home the bill was not only for a different amount but $40 more than my final statement indicated. As if that wasn't bad enough I felt bumps coming all over by body and had the uncontrollable urge to scratch. Guess what? I got Bed bug bites all over my body to boot. I call the hotel and was told that a different charge normally appears a few days later, well then send me the updated bill so I can know exactly what I am being charged. An email receipt was sent showing the same old balance, not the new balance with the additional charges. Call back and spoke to a manager and was informed he would look into it and get back to me. Well never heard back from him, but go check my account and the charges were changed back to reflect the original receipt. NOTHING ABOUT THE BED BUGS, No apology for my discomfort or inconvenience. So now I'm walking around with a bunch of little bug bites over my body and lathered down with cortisone cream to keep down the urge to scratch. I will never go back to this hotel again and would advise anyone to stay there at your own risk. Terrible customer service read more

We booked this hotel via the Hotel Tonight iPhone app. Although it was classified as a "Luxe" property, it most certainly was not. No heat, broken fridge, a pubey towel, and clanging/shattering dishes at 2 AM. For this, they only offered a 25% discount at checkout. Instead, we disputed the charge on our credit card and got all of our money back. I guess they agreed that when there's no heat and noise at all hours of the night, you shouldn't have to pay for the privilege! The hotel also has insufficient on-site parking (front desk suggestion: park almost a mile away and walk back, or pay to park at a sister hotel's garage several blocks away). Lastly, their breakfast offering is pathetic and very expensive. We won't be returning to this "Luxe" property again, and we've uninstalled the Hotel Tonight app from our phones. Shoulda just Yelped it! read more

Quaint boutique hotel that was really rather nice. The rooms are cute, free wine, cheese & cookie social hour every night, complimentary chilled waters in your room everyday, great neighborhood. Water pressure was very light, the elevator is very slow, the cable doesn't have very many channels so if you care about watching the game you may not be in luck. About 10 minutes walk from the metro system. Lots of restaurants in walking distance. A good overall experience. read more

This is the most lovely boutique hotel that I have ever stayed in. It is immaculate and clean, the decor is fancy but just right for the size of the lobby, the manager leaves candles lit throughout the hotel lobby at night, the entire place smells nice (especially the rooms), the bed was really comfortable, the temperature in the room was perfect, the shower was large, the towels were big and fluffy, the TV was huge, and the complimentary espresso machine was fantastic. I'd love to stay at The Normandy again. I wish The Normandy staff would come and re-decorate my house and help make my own room feel just as comfortable! read more

We checked into the hotel yesterday morning and were greeted by a very nice gentleman. We had no issues until late night the next day, when were were very rudely welcomed by a young woman. We walked in without a mask, just like we have for the past two days. She said we are not able to enter without a mask, and we told her we do not have one on us and if she could give us one. She had a very heavy attitude and said no she doesn't and we are not able to enter. As a customer, that was extremely unprofessional; not to mention her tone towards us was hostile. We then went to CVS to purchase a mask to enter the hotel, and there were four cops waiting for us at the location. First of all, if a hotel requests a mask to enter it should make sure all employees follow this regulation. Second of all, in case of an emergency the hotel should have extra masks in case a client does not have one on them. How can you just tell a customer they cannot enter when they have been completely fine walking in and out for the past two days, and then all of a sudden say you cannot enter to go to your room, and on top of that not being able to provide your client with a mask. Unbelievably unprofessional. Like I said, overall the staff was nice, but it takes one person to ruin a whole experience. I would never go back there again. read more

You know, a pleasant experience has been tainted. The room was great, and my stay was pleasant after a very unsatisfactory welcome. Upon getting there, very excited to be there I might add, I was walking to get inside as anyone else would. Bags and belongings in hand I hit the stairs and then BOOM; I was greeting by cold, slick ice. Gathering myself, I realized I injured my back, my elbow and was a few inches away from some sort of skull injury. I was frightened and a bit shaken to say the absolute least, so upon regaining my composure and confidence I went to inform the front desk person. In situations like this, one would assume, to be greeted by the 3 C's; care, compassion and concern, this was not my experience. I went inside to tell my terror story to ensure no one else would deal with that, and was greeted by the two I's; insensitive and inattentive, horrendous feeling. Upon the completion of my story the young lady looked at me without asking if I was okay, or needed anything to radio and ask could someone place salt on the ice, I was in awe at the empathy she didn't possess. Terrrrrrrrible customer service, beyond unimaginable to even have people like that employed. Outside of that my stay was golden and maybe I would return if I knew I could trust the customer service to be better. read more

Not to be Trusted Beware: The Normandy sales department will make promises they will not keep. Do not attempt to book a group event at this hotel. The Normandy offered me an outstanding group contract through HotelPlanner.com and then spent two weeks continuously promising a contract which, when it finally arrived, was entirely different from what they had originally offered. Amazingly, after promising to "make it right," they then did the same thing a second time. A third contract was at least closer to the original offer, but after a month of being lied to and tooled around I realized it would be a huge gamble to stay at the hotel and risk members of my group being given downgraded rooms, overcharged, etc. I have organized numerous group events in DC and elsewhere and I have never experienced anything like my experience with The Normandy. I should note that I stayed at The Normandy two years ago and when we checked out we encountered problems with them honoring the rate we had booked on the internet. Once we were able to print out a copy of the confirmation, they did honor the rate, but all of the other hotels I have stayed in over the years had the booked rate on file. It was clearly not coincidence that the other people checking out at the same time were also having a huge problem getting the desk to honor the rate they had been given when they booked. I am embarrassed at how long I continued to subject myself to this ordeal, but I prefer booking groups at a hotel I know, plus the offer they made on HotelPlanner was good enough that I was willing to overlook the very small rooms, long walk to the metro, limited and expensive parking, and the overpriced breakfast (which was supposed to be included according to the original offer). Thankfully I finally realized I should give up on The Normandy since the second hotel has been wonderful to work with and all indications are that we will get better rooms for less money. I would never stay at The Normandy again and I would recommend never, ever considering it for a group contract. A reputable hotel would have honored the offer made by their employee on Hotel Planner. I would even have understood if they had simply asked to negotiate some of the details after quickly admitting that their employee made an offer that he was not authorized to make. Their strategy of delaying the contract repeatedly, ignoring my emails, and ultimately sending me contracts that were very different from their original offer demonstrated a complete lack of integrity and professionalism. They can be characterized as shamefully disreputable and deceptive. There are many hotels in DC that will honor their offers and treat you well. The Normandy is not one of them. Beware--and be smart. Book elsewhere. read more

We booked a room at this hotel after finding a great deal on Travelzoo. Chez answered the phone at the front desk and was extremely helpful with getting our room arranged. Upon arrival, the staff was friendly and efficient. The hotel was very cute, quaint, and reasonably priced. The bed was extremely comfortable and there were great blackout curtains -- which is crucial for vacation! The location was a short walk from several great restaurants, a 5 minute cab ride to the zoo, and about a 35 minute walk from the National Mall. The only reason I am not giving it 5 stars is because the walls were extremely thin and the neighbors kept us up from 4-5 am, and the sound on our TV kept going out, which the staff was apologetic about. read more

I would sum up this hotel by saying "you get what you pay for." if u are on a budget this might be a decent choice for your stay. However, if you like creature comforts and things like room service and WiFi this may not be your place. The rooms are tiny yet clean. There is anise plasma tv and a coffee maker. Think upgraded youth hostel and you're getting the idea. Food is a block or three down the road. Marginal food at that. We're lucky that this was our last night in this wonderful town. Out first two nights were at the very good Sofitel on 15th. While not top notch, the Sofitel is like Paris is to Cleveland compared to the Normandy. If you like room service and Wifi and some semblance of basic amenities I would recommend the Hilton around the corner. If u are on a budget, the Normandy might suffice. Example: there is a dismally stocked small fridge with two lonely bottles of water inside. Wow now that's hospitality! read more

This hotel may offer small rooms but they are more than adequate! The front desk staff were very accommodating, the location was perfect and the rooms were beautiful and full of fine finishing! If you add in the free flowing wine from 6-7 its one hell of a vacation spot! A bargain for the price! read more

Hidden treasure in Dupont! Wine and tea happy hour during the week!

Very clean, nice, small hotel. Rooms are ok size. service is great. location is very convenient, close to dupont circle and woodley park. the street is very pretty and quiet. we really enjoyed our time at this hotel and would definitely stay again. one tip: skip breakfast. not much of a selection. you may enjoy the restaurants in the neighborhood more) read more

Had a great stay. Centrally located and very comfortable atmosphere. Definitely would stay again while in the DC area.

Nice boutique hotel! Centrally located, great bed. Room was small but nicely appointed. Staff real friendly. Not many amenities but I wasn't in the room much. I would definitely come back give the only $200 room cost. read more

It was a nice hotel for the most part, very cramped. They did not have wash clothes in the bathroom, had to call twice (the two days we were there) for towels! Otherwise a nice hotel, the staff was polite and informative, so with that they get an extra star making it a 4 read more

I stayed here during a September 2013 vacation, so this is a late review. As a woman traveling alone, I felt like made a good choice. The area appeared to be fairly safe and because the hotel was relatively small, I felt the staff were aware of my comings and going. The hotel's proximity to the National Zoo was also a plus for me. The walk to the zoo was easy and convenient and the hotel was within walking distance of two Metro stations. My room was beautiful and I was impressed by the marble in the bathroom. However, the room was somewhat small (a possible drawback to those who are sharing rooms) and Internet connections were nonexistent for me. Parking was also a huge issue. I had visitors a couple of nights, and they struggled to find parking in the area. read more

See all

The staff at the hotel even late at night had a very positive attitude and made sure my partner and I were comfortable. I would highly recommend this hotel if and when you visit Washington, D.C. Again! read more

Two nights in Normandy was excellent. The price was reasonable. The lounge area was cozy and the staff was really nice and helpful. The room is clean. The only little nuisance is the hair dryer: it was old and smell awful but I didn't desperately need one usually so I still made through without using it. Overall a fantastic hotel. read more

I just visited Washington for the first time and had booked this hotel after trawling through Expedia. The hotel is cute, the lobby needs a little attention but other then that you couldn't really ask for more. Really clean, and the rooms are decorated well. The guys at the front desk were very friendly and also helpful. A good spot!! read more

Stayed there this past week for Labor Day weekend. I had never been to DC before and this hotel and location were perfect! The hotel itself is very boutique and has great lounge/sitting areas and nightly complimentary wine and cheese. The staff was very nice and the rooms were so cute. Small, but nicely decorated and great amenities like a Nespresso machine, flat-screen television, etc. The location was also great. I'm from NYC so I walk a lot as it is and you could definitely walk to tons of stuff. It is right next to Dupont Cir. (5 - 10 min walk); about a 30-minute walk to Georgetown; about a 25-minute walk to U-Street area; and right next to Adams Morgan. Also a $12 cab ride to H St. Corridor, a great place to go out at night. Would definitely come back! read more

Wonderful boutique hotel in a charming neighborhood of DC. Terrific customer service. Make sure you participate in the wine and cheese hour.

My family and I stayed here June 11-18, 2013. From the moment we walked up to the entrance to when we checked out to leave, the staff was truly kind and helpful. Each and every person we encountered was very polite and we appreciated it. The rooms are a little small, but decorated beautifully. If I ever find myself in D.C. again, I will definitely stay here again. I have nothing bad to say about The Normandy. read more

Lovely small inn tucked away in a nice neighborhood. Just off the busier street. Had wine hour from 5-6 with cheese and crackers. Breakfast was offered for $12. The room was a lot smaller than we were expecting (think nyc hotel room), but clean. Bathroom was beautiful, but the shower was pitiful. I had to turn the shower head several times so it wouldn't fall off. The pressure was barely enough to rinse short hair. Overall, nice stay. read more

We stayed at the Normandy for 3 nights. It is located in a great location north of DuPont Circle and just a few blocks from Adams Morgan. There were so many cafés and restaurants within just a few minutes walk. The neighborhood is beautiful and located near several embassies and the Woodrow Wilson house. The staff were all extremely professional, and customer service oriented. Our room was facing Wyoming Street and while I thought it might be noisy, I didn't hear any noise at all. The rooms were very nice and the beds extremely comfortable. This hotel only has 70 or so rooms and if your are looking for a full service hotel this isn't the place for you, but if you are looking for a great place to stay, exceptional service and a great location in Washington DC then check out the Normandy. read more