Came back at the recommendation of the manager, who thoughtfully paired me with a masseuse better suited to my preferences. The level of customer care, combined with that personalized attention, made for a truly lovely experience. I'll look forward to booking again soon!! read more

I wish I could choose zero stars. This was unfortunately a very poor experience with terrible customer service. I visited The Now on my birthday for my first ever massage, which came as a gift. I arrived on time, but my massage was started late and then shortened by 15 minutes without anyone letting me know ahead of time. The service was booked as a 25 minute massage, with an added scalp massage as well. It ended up being about 10 minutes total for $100. My partner who booked the massage initially called to check in on the error, and was met with hostility and was told there was video surveillance of me arriving late and also a video of me being told the service was shortened. This is not true, and we obviously would not have called The Now for explanation if that had been the case. I work in customer service and was baffled by The Now's response and failure to take accountability. I later called to speak to management directly and was told a manager would call me back same day. I was never contacted again, and it has been over a week. Lincoln Square is full of so many amazing and independently owned businesses, and The Now has decreased the warmth of this lovely neighborhood with their corporate dishonesty. We have let our friends and neighbors know that this is the case with The Now, and will be pursuing privately owned massage businesses from here on out. read more

The scheduling personnel need to be properly trained. I made an appointment for today - almost 6 weeks ago. When I called this morning I was told I am not scheduled, despite them sending me confirmation upon scheduling. I was also told that the recommended therapist has left NOW. No phone call or notice about this. Receptionist said I would be reimbursed! What? You just said I'm not on the schedule! I would avoid this business - they are unprofessional read more

Everything went well. Only thing is.......the "membership". I'm not really sure how it works. It's confusing. And almost non-existent, but hey... massage was awesome! read more

I'm devastated! Melisa was the best masseuse I've ever had. I can't even imagine seeing someone else. Melisa had a large and loyal client base - if she's leaving, there must be issues with management. Melisa, if you see this, please reach out to me! I miss you already and would happily jump ship to get a massage from you again! - Zoe Swentzel read more

The monthly membership is perfect to keep me on track with self-care goals. Taras is a skilled masseuse who provides a consistent and thorough massage that loosens up my tight shoulders and neck. read more

I usually come to get a massage here and there. My last experience was really good. But one thing that bothered me that I might not even come back is. When I was paying and she asked if I was going to give a tip I said yes. I told her can you add 5 dollars for tip. She wanted more because I didn't go there for a long time and she wanted more. So I gave her 5 dollars more. So I did. My finances are not that good. But my body needed some type of relieve I was so exhausted. But to make me give more money for tip which I already paid 68 dollars for a massage. There is times where I can't give much and to make me feel like I should give more is insane to me. Does she deserve more for tip yes. But dont make me feel like I should give more or ask for more when you dont know my finances . Legally I dont have to tip read more

If you ever want to stop going there and cancel, be prepared for extremely terrible customer service and rude employees. I want them to know it's me. The person that has tried to get ahold of a manager since 8/19. Edit: In response to them saying they're sorry it was not a match (completely hollow). I called three times over 8 or so days to try and get a hold of a manager to ask about cancelling. After a week of blowing me off I called back and they said sorry and would have a manager call back again. Never happened. Not even when it got bad and escalated. The manager either never works or is just extremely bad at their job. The employees that work there also seem to be extremely bad at their job as no one could get anything done at any level, as well as being rude. They make it so if you want to cancel you have no other choice but to pay them for another month after the cancellation. Basically have to give them two months notice. Super shady. If this place is around a while I will be shocked. I hope people see this and look for other options! read more

Professional! And Eddie is a GODSEND!!! I've been losing sleep due to my back being so bad. I can already tell immediately that I will be more comfortable when I'm trying to get to sleep! read more

My husband booked 80-minute massages for both of us, and we were very disappointed to be put in separate rooms rather than serviced together. 80 minutes is a long time, and there are no robes or slippers, so if you need to pee you have to put all your clothes back on and go to the extremely basic bathroom at the end of the hall. No music, just ocean sounds. As far as the massage itself, eh, I've certainly had more vigorous ones, and didn't feel very relaxed when I left. My hands and feet still felt very dry. When you come out of your dark, quiet, massage, cubicle and into the blinding light of the front desk area, they apologize for the shift in lighting, but it doesn't seem to have occurred to them to do anything like put up a curtain. read more

Full body massage with Cindy was phenomenal! The customer service was outstanding and I'd recommend this location to anyone visiting the area! read more

Very welcoming front desk staff helped me book an appt when I was visiting from CA. She recommended Terry and I feel truly healed after a much needed 80 minute massage. Highly recommend! read more

First & last visit. My therapist was 30 min late to the session. No communication about this until about 15 min after the scheduled appt time. While I appreciate the discount that was applied to my service, I should've just asked for a full refund. The massage felt disjointed, like the therapist was not properly prepared to conduct the service due to the anxiety of being late. Also, they seemed rather inexperienced. I get that life happens & sometimes, we don't have control over our time. Perhaps I would've felt different if I'd already had a relationship with NOW but as it was my first visit, it really put me off. I'm headed back to independent providers - private equity isn't an industry improvement. read more

Fantastic experience. Reception checked me in and I was in the lobby for a couple of mins with two other people. Beyond the lobby is a transition room to introduce yourself to your masseuse. While not "public," people are coming and going and even using the space with you. Once you enter, the space is very calming and has ocean waves playing in the space. Overall, for the price and the amazing massage- it was worth it and I will be back. read more

Brittney is extremely skilled at listening, as we talk at our initial check in, to what I need on that given day and then expertly addressing what we've discussed as she incorporates tending to my issues into top notch massage techniques. I so appreciate her skill and professionalism. read more

I've had 3 massages there in the past couple months and ALL were fantastic. Friendly, reasonable prices, nice options.

This is the most relaxing ,beautiful place. Hillary is fantastic. I left feeling great. Highly recommend. read more

This was the worst experience I've ever had in an overpriced establishment. I have been getting massages for over 20 years, and this was by far the most disappointing. The service was poorly executed, offered no real benefit, and left me feeling dissatisfied. To make matters worse, the manager never even came to speak with me about my concerns, which I found extremely unprofessional. I would not recommend this place to anyone seeking quality service or professionalism. read more

I had the most relaxing experience at NOW Lincoln Square. I'm so happy this new location opened up! Eduardo was my massage expert, and he did a wonderful job hitting the spots that needed to be worked on. After visiting two other locations and having wonderful experiences, I purchased a membership for 80 minute massages. Excited for my next visit to NOW! read more

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I had a wonderful massage given by Chris Rose at the Lincoln Square location. She was able to work the giant knots out of my neck. Her technique was effective and relaxing at the same time. Which is not easy considering the condition of my neck. I will be back soon and Chris Rose be my therapist read more

My message therapist was exceptional. Asked me what I would like to focus on and the type of pressure. It was perfect. Think I fell asleep three times!:) Will definitely go back! Gabby is the best! read more

I have been getting massages for the last 10 years. Taras gave me the best massage I have ever had. He was attentive, intuitive, careful, and STRONG. I already booked my next appointment. read more

I am usually a high end spa girly. My clients turned me on to The Now as an option for when you need a massage but don't have an entire day or a day spa budget. The vibes are transportive. I feel like I'm in a beach cabana getting a massage on a toasty table. They do a great job at maintaining noise levels. Pristine bathroom. The host at the front is always so amazing. She remembers my name, cracks a joke with me, and is just always spot on with her roll as front of house. Now... Melisa.... Melisa has THE hands. You know you're being touched by a hella pro the second they start adjusting you for comfort. She gave me bolsters for my large chest. I also knew I was in very good hands by the way she chose to keep my hair out of my face with a strategically wrapped towel. She makes their flat bed feel like the one at the Peninsula that curves to your lady curves. I was able to fully relax because I knew if she took time to ensure this part was 10/10 -- the rest was going to be amazing. Every movement Melisa makes is intentional, and you can tell she really knows her craft. She makes sure to not break contact. I could feel her breathing to keep her energy where it needed to be as well as she dug deep into the pits of my soul. I teared up at times, I swear we were releasing childhood trauma or something out of my muscles lmao. It was like silent therapy. I am a hairstylist of 20 years. I'm tense af. She did a great job at working with what she could because of me being so dang tense. There are massage therapists, and then there are massage artists. Melisa is an artist with what she does. You can feel with every movement and pressure point, she wants you to heal. I didn't feel like "oh she's just my 5pm client" she made me truly feel like she legit wanted to help heal me. She gave me good advice for my next massage and I am rebooked for 2 weeks from now. This was my 3rd visit to the now. Melisa is my favorite thus far. Do book out in advance for her because I see she does book out (rightfully so she is the bomb dot com) 10/10 highly recommend the now. It's the perfect place to go for your monthly massage. Their membership makes it a no brainer. Just go, you won't regret it. Xoxo read more

I cannot recommend Taras enough! After years of trying different masseuses, I can confidently say he Is in a league of his own. He has an uncanny ability to find and work out every knot and tension, leaving me feeling deeply relaxed and incredibly mobile. Every session is tailored perfectly, and I always leave feeling so much better than when I arrived. Truly exceptional! read more

The BEST massage I've received. Last massage I had was a little over two years ago and after having back pain from weight lifting, I decided it was time to treat myself. I went for a Swedish massage with deep tissue add on and Fatima was the absolute best. I explained to her where I was experiencing pain and by the time I walked out, I instantly felt like I was standing straighter and way less in pain. The next day it was basically all gone. I highly recommend her and will be going to her again! read more

Excellent job with my shoulder issue. Overall great job. 100% would recommend. The deep tissue massage is amazing. Great for active people. read more

This was my second time visiting The Now Massage in Lincoln Square. And with very good reason! Melisa's 50-minute deep tissue massage was truly healing. Her skillful techniques and focused approach left me feeling rejuvenated and relieved of pain. Her expertise as a massage therapist is evident, making the experience quite literally transformative! Whether you live here or if you're just visiting, I recommend The Now Massage in Lincoln Square and Melisa for the very best massage therapy in Chicago! read more

The NOW Massage is a much needed venue for my lovely neighborhood of Lincoln Square. This is a beautifully designed, restful place for an awesome massage. Fatima was my practitioner today and she really knows what she's doing. I highly recommend NOW Massage and esp Fatima. read more

Loved my massage here! As other reviews mentioned, Melisa is wonderful. She is very skilled and friendly. The ocean sounds in the massage area were wonderful, everything was clean, and staff was SUPER friendly. Very excited to go back for my next massage! read more

The NOW Massage Lincoln Square - Bathroom - Massage Near Me - Chicago, Illinois

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Melisa D is the best therapist ANYWHERE. I've been a client of hers for over 8 years and I can honestly say that of the many, many, many therapists I've had - there's absolutely no one as talented as her. With spinal stenosis, herniated disks, and sciatica issues, she's customized a routine for me over the years that's both indescribable as a spa treatment and indispensable for my wellbeing. She's always pushing herself to progress. Her style is intuitive and her abilities are so very comprehensive. She reads the body better than anyone and stays in tune with evolving and emerging needs. I look forward to every session with her because I always leave better than I came in - as relaxed, rejuvenated, and revitalized as humanly possible. read more

From the second I walked into the facility, I felt at ease. Daniel greeted me immediately and Eduardo was magic with his hands. He took my exact needs from a 2-minute conversation (destress, calm down) and coupled them with his expertise and suggestions. My pain and stress just melted away. read more

This was my first visit to the Lincoln Square location. I've visited the Lake View one before. It is great to know that the same ambiance is available now near my home. My review goes to Gabi. She did a great job with the deep tissue massage; she is very knowledgeable and kind. Step into The Now is like taking a trip to another location, Bali-like style. The service, ambiance, and front desk were all great. I recommend it to anyone in need of a "me" time. read more

I've been to three different locations (South Loop, Lincoln Park, and Lincoln Square) and I have to say this location is the best. I had an incredible experience with Valerie who I'm so sad is no longer there. Truly one of the best massages I've ever had. I felt so relaxed and rejuvenated afterward and it was well worth every penny. I have booked another massage for this weekend and for my birthday in August. I'm trying out a new therapist who I am hopeful will be just as great! The ambiance is incredible. It felt like I was on vacation. Daniel at the front desk was the best way to start my experience and it just went up from there! My only critique is that they should stress being quiet in the hallway and speaking at a low volume. There were times people were conversing loudly in their room or slamming doors, and it was very disruptive. Otherwise, I would highly recommend this location! read more

An excellent experience from start to finish. Skilled therapists, strong hands that heal, a gorgeous and calming space, and friendly support staff! I love that I joined for a monthly membership; working at a desk all day, I normalize the toll it's taking on my body. My monthly massage loosens me and reminds me how I should feel every day. read more

Melisa is very knowledgeable and knew exactly how to work with my issues. It's obvious she is very experienced and professional. The lobby at NOW in Lincoln Square is super pristine and relaxing with the beautiful scent of coconut jasmine wafting through the air. Reception is friendly and warm. Melisa discusses issues before stepping into the massage area. This way no one is disturbed. There is white noise for the massage area decorated with a mix of wood and canvas & lovely lanterns light the hall. Again, this area is meticulously clean and relaxing. This was a great experience with real physical/mental benefits. Highly recommend. (I've also had Gabriel in the past for deep tissue massage and she is very good) read more

Worth every penny. This is one of the most relaxing places in the world and I have never had a bad massage here.

The service at this location was amazing, as soon as I walked in the door the front desk management was very polite and greeting! I got a full body massage done by Sophia, and her work was incredible! I left the room feeling so relaxed and overall satisfied with the service. Definitely will be returning! read more

The NOW Massage Lincoln Square - Isle to pods - Massage Near Me - Chicago, Illinois

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I live the ambiance at The NOW. It's so calming to be there and the warm weighted blankets are the best. Terry is a great massage therapist. He is really able to find where your muscles are holding tension and uses a variety of techniques to work out the knots. I prefer deep tissue and Terry is great about adjusting pressure to what works best on any given day. Just an overall great experience that will leave you feeling so much better. read more

This is my third massage at NOW and my second with Terry. As I told him after my massage today, I think he has a gift. The massage, Terry's aura, the environment, the lovely front desk staff, and the sink in the bathroom (!) all added up to an excellent, healing experience. Thank you. read more

Great addition to the neighborhood. Who doesn't need a good massage? For my first time I booked a 25 minute massage and couldn't be happier. From booking with Kara, to checking in to the massage with Victor, everything was smooth and easy. Victor listened to what I was expecting and followed thru perfectly. Beautiful space and very relaxing. Will be back! read more