Saw someone on Reddit say that the Tutwiler is a beautiful historic building that has been gutted…read moreand turned into a cheap Hilton. Pretty much sums it up. The place is beautiful and the rooms nice but that's all. It was understaffed, no where to get drinks or snacks in the lobby, valet was slow, the fitted sheets kept coming off the bed and revealing a dirty mattress liner, and there's basically no sound insulation. Not gross or bad, just disappointing considering how nice it looks.

We stayed here and had our car valeted so it would be safe or so we thought. They parked it in a…read moregarage with NO camaras and it was STOLEN that night. The hotel and Valet company DENY responsibility which is total BS. It was a planned and they have people there stealing. DO NOT USES THIS HOTEL OR THE CROOKS THAT RUN THE VALET!!!!

Bed and hot water 5 stars. Awesome bed…read morehot water you have to turn down. Food and food service in the basement. Elsewhere. It's soggy, wilty, dry, and your patronage is unappreciated.

Reginald is the best service attendant I have ever encountered at a Hilton. He was kind, helpful…read moreand friendly. 5 stars for him! For the price, the room was in pretty good shape. The only thing I was not impressed with is the marketing. I paid for an upgrade "city view" thinking I would have a nice view of the city but it wasn't. I feel duped. Overall pretty decent.

While me and my family was in town for the Christmas holidays we stayed at the Home2 Suites. We…read morewere greated very nicely and the staff was very helpful before we got settled in. When we got to our room we were amazed on how big the space was. We all had plenty of room so there was no overlapping of space between 3 people and there was plenty of nearby restaurants that we were able to walk to and Railroad Park to enjoy a day in the sun. The breakfast was good considering it was the holidays and the mini store was reasonably priced. My wife said that she would love to make this our regular hotel whenever we come in town. Great job!

I recently stayed at Home2 Suites by Hilton in downtown Birmingham on 18th Street, and…read moreunfortunately, my experience was very disappointing. The main reason we chose this location was because of the excellent experience we previously had at the Home2 Suites location in Hoover, Alabama. That property was superb, so we expected the same level of cleanliness and service. Unfortunately, the downtown Birmingham location fell far short of those expectations. Upon entering our room, it was clear that cleanliness was an issue. The bathroom sink had brown residue in it, the shower floor was dirty, and there was hair throughout the bathroom. I actually had to clean the bathroom myself before feeling comfortable using it. The couch in the room was also covered in visible stains, making it unusable for us during our stay. To make matters worse, the ironing board completely fell apart while we were trying to iron our clothes. As a result, we had to iron our clothing on the bed, which is far from ideal and does not provide the same results as using a properly functioning ironing board. This was another indication that the room furnishings and equipment were not being adequately maintained. I will say that the beds were comfortable, and the hotel's downtown location is very convenient. Being close to restaurants, entertainment, and other attractions was definitely a plus. Another major concern was the parking situation. Guests are required to pay for self-parking, yet there was rarely any available parking. To make matters worse, catering vehicles from Taziki's, a restaurant located across from the hotel, appeared to be occupying spaces in the hotel parking area. Those spaces should be reserved for paying hotel guests. While the location is excellent, that alone does not make up for poor cleanliness, poorly maintained furnishings, and a lack of attention to the overall guest experience. This stay was a stark contrast to the outstanding experience we had at the Hoover location. Because of that, we will not be returning to this particular property. I hope management takes these concerns seriously and makes the necessary improvements so future guests can have a better experience.

I enjoyed my stay here for one night quite a bit! The room appeared largely clean and was very…read morespacious. There are a lot of great amenities like free breakfast, water refill in the gym, and ice machines on every floor. The location is pretty central in downtown which made it easy to find some good eating. For guests who are concerned about security -- the parking lot is gated but it's near quite a few other parking lots, and it's not really fenced off. I didn't find it entirely too secure but everything passed without incident. I would stay here again if I ever have need to be in Birmingham again!

It was not a penthouse,it was one big hotel room. I couldn't edit my original review.read more

My family came to Birmingham for a two night stay while we were attending the AHSAA State…read moreChampionship game. We stayed in the two queen beds room with a tub on the 5th floor. The room overlooked a couple of buildings but it was a nice view to see some of the local businesses. We saw many apartments in the area from our window view. The room was nice and quiet and the hotel was as well (except for our children lol). There were double dark room shades in the room to ensure the daylight would not disturb our sleep. The tub was spacious and the room had a very nice long table to utilize. There was a mini fridge, microwave and keurig that were nice to have. The room was clean upon arrival and our check in was nice, quick and convenient thanks to the mobile app. The staff has been very friendly and helpful throughout our stay. Even when they were very busy, they made sure the experience was nice. They went over and above to ensure our comfort.

This hotel has a nice decor and appears well kept. The problem is the staff and their customer…read moreservice. We were traveling all day with two children and waited for a room for over 2 hours - past when check in time was. Not only were we exhausted but the staff was rude and berated us for asking how much longer it would be. We had reserved the room two months in advance. I don't think we will be staying here again despite having stayed here every year for the past four years.

The Westin Birmingham is centralized in the Uptown District…read more When I attend events in the area, I park in a nearby parking deck and use skywalk to get over to the hotel. The hotel is always clean and quiet anytime I am there. The restrooms are clean and spacious. This is a great hotel to visit if you are in the area. Location is very convenient to many restaurants, shops & venues in the city!

We stayed here for about 12 hours on our way to FL. The breakfast voucher was nice until you go…read moredown to breakfast. It feels very thrown together. I ordered the Avocado Toast and it came on bread that was barely toasted, butter and half an avocado that was sliced. (Pic attached). My daughters pancakes were cold and my husbands omelette came about 15 minutes after our food. The omelette tastes like fish. We left the food on the table since 2 of the 3 were free and left $10 for the server. We then left and went to Santos Coffee shop. It appeared others were doing the same thing we did. The options were better but when we tried to put it on our room we were told they were not associated with the hotel and needed to pay. The hotel in general seems to be in a good spot right across from UAB Stadium and some food options. The hotel itself is very run down. We would not come back.

Not a bad stay at all…read more It's an old bank and still has some of the old stuff incorporated into the design. It's a cool building on the outside too. Nice remodel into a hotel and very creative as well. I peaked into the rooms being serviced while I was leaving and none looked the same as mine in the inside. My room had a cool mail chute built into the wall. There is also the old directory in the lobby that listed the branch managers and workers that were on each floor. The inside interior design is very well done. The lobby area is so pretty. I love the graduating wall paint. Incredibly cool. My room had some strange nooks and crannies in it that really made it even cooler. There were windows tucked into tiny corners. Tons of uniqueness. The room was clean, well stocked, coffee maker worked, hot waster came fast, and the bed was super comfy. So much in fact, I thought I was home when I woke up to use the restroom in the night. My only gripe is the it's a bit rough around it. Not much you can do about that. The homeless people that are around are sad to see, and there were quite a few. I wish more could be done to help them. It's tough to sleep in a $250/night room and know people are asleep on the ground outside. Not shaming these fine folks, but it is what it is. I'd return. For sure. '26 - 50

Posting for a friend. Email account is Christylee6578@gmail.com…read more She will be contacting corporate. Had a bad experience while staying there. I rented a room for my daughter's 21st birthday. We went to Moonshine to celebrate. We were going to have food and drinks there and light her birthday cake so that we could have pretty scenery and pictures of Birmingham. As we walked in the door, found our spot a mob of staff came over to ID everyone and said that they saw someone that looked under age on their cameras. The only person that was young was my daughter who was 21 and had a birthday sash that said she's 21 so that was kind of weird. After everyone showed their IDs we asked if we could light the candles for her birthday cake and the bartender/staff said no that there had been a gas leak and that we were not allowed to have lighters and that we could not do that. So we decided to take the cake downstairs to the room. No birthday cake with candles and 21st birthday wishes or pictures to capture the moment and the memory. A little while later we returned back to Moonshine ordered food and drinks. One of the girls in our group of 7 (All individual tickets ) food was not brought out after 10 minutes of everyone else receiving theirs. We got up to check and they said that they thought it was already out, she finally received her order & eventually by that time everyone was already finished with their food and beverages. The next day checking out, the staff member at the front desk, asked how was everything and I had told her what it happened the night before with the incident upstairs at Moonshine. She raised her eye and nodded her head back-and-forth and said there has been no gas leak and if there was they would not be serving food much less have the hotel open for safety precaution. She said that that did not sound right at all. She said probably because it was a group of girls the bartender/staff maybe was just being rude because she said that she was aware that plenty of parties that would include cake and candles have been hosted upstairs plenty of times. The whole story about the gas leak is what really had me questioning what was going on? Was the girl just being ugly to us? Was there really a gas leak? All I know is that the cake that I purchased was useless and my daughter did not get to blow out her candles for her 21st birthday Noor capture the candid moments of doing so at this beautiful hotel for her special occasion. Well, I will say this, the concierge and everyone downstairs at the desk were very nice throughout the time there that we stayed and apologized for what it happened the night before. It's almost as if from the beginning, the bartender/staff came up to us and asked for our IDs, that denied using a lighter to light candles, and then the mixup with the order of our food seemed very intentional. I even began to question why they would be watching us on camera and single out one of the girls in our group who definitely doesn't look under age, but yet they did not have the problem with the actual 21-year-old birthday girl, but asked for all of our ID's and I'm 48 if that gives you any insight, the ladies that were with us, they were not children. These are grown women. The whole thing just ruined a special moment that my daughter will not be able to have again. You only turned 21 once. Spending money on a luxury hotel, food and beverage at Moonshine, ordering room service the next morning plus the purchase of the cake that we did not get to life at candles too seems to be a waste. Beautiful hotel, but definitely would not recommend to anyone that wanted to have a celebration. God forbid you light a candle.

Went here for a bday brunch and the selection for the four course meal was just okay to me. I wish…read morewe had left so we could have more selections and not a set menu. I had a burger without the egg and it was good. The shared items were just okay. 58 dollars later; don't have to do that again. The server was ok with not much personality.

Everything was amazing except room service eggs tasted like rubber. Front desk was really friendly…read moreloved love love love the room slept well TV was amazing pool was a little bit cold workout area was amazing would stay here again

The Redmont Hotel was a very good stay for me. It is an older hotel, but they have updated it in a…read moreway that works well. The room felt functional, comfortable, and nicely put together. Tonya checked me in and was very kind. I had a king bed and the room was set up the way I like it. The bathroom was nice, and the overall layout worked well. I requested a refrigerator and microwave, and they brought them up without any problem. Juma came up and installed everything, which I appreciated. One good tip is the parking. The hotel has parking, but there is also parking across the street for a fraction of the cost. It was about ten dollars for twelve hours or twenty dollars for twenty four hours, so that is worth knowing if you are trying to save a little money. The location is another major plus. It is very central and walkable. I used Yelp to find several restaurants nearby and was able to walk downtown to different spots without any problem. That convenience really adds value to the stay. I even stopped by the bar and they were kind enough to give me ice and help me out there too. Honestly, the staff here are so nice that it really pushes the experience up for me. In my head this is about four and a half stars, and on Yelp I am happy to round that up to 5 stars.

Terrible, disgusting hotel and even worse management. The local manager, Tonya Williams, is an…read moreoutright liar. Do not stay here at all!! I would rate this Hilton property 0 stars if we could. We are loyal Hilton Diamond members and have stayed at multiple Hilton properties around the world. This was one of the worst properties we have ever stayed at. We stayed here in February and from the time we attempted to check in, it was disappointing. We were upgraded due to our Diamond status and upon checking into our room it was absolutely disgusting. The bedsheets appeared dingy and the bathroom was gross. There was hair on the ground and a vomit stain on the tile. So vile! We called downstairs right away and were moved to another room that was not much better. However, we were there for a family function and has other guests arriving that we has suggested the hotel to. We did notify the manager on duty and he told us he would escalate our concerns. The next day, the hotel manager, Tonya was on sight and sat down and spoke to us regarding the issues. She agreed that our experience was 100% unacceptable and promised to compensate our Hilton Honors points for our entire stay. She assured us that she would make this happen. Also, despite our complaints and meeting with her, our room was never even serviced by house keeping our entire stay. Now over 1 month later after no follow-up call or email, we contacted her and at first she acted as if she has no idea what we were talking about. Then she stated she escalated the issue to corporate but was unauthorized to issue more than 20,000 points, which covers absolutely nothing. And stated there was not really anything for her to do! She totally and outright lied to us, after she had assured us in person and in an email that our entire points would be compensated. She even had the audacity to even yell at us on the phone. This is not the type of experience I expect as a loyal Hilton Diamond Member. In conclusion avoid this disgusting and poor quality Hilton property at all costs.

Our stay here was OK. It's not terrible, but it wasn't great…read more Cons: - thin walls (I can hear conversations in the hallway, doors opening & closing, our downstairs neighbor playing music) - elevators that sometimes don't indicate that you've pressed the down or up arrow on certain floors, very slow closing doors & sometimes you have to touch your room key multiple times for the elevator to start moving. There are only 2 elevators in one area of the building, so you have to wait a while. - coin laundry on the 6th floor with pools of water on the floor - the kitchen sink is leaky so every time you use it, water is coming out on the counter The place itself is clean enough, there's complimentary breakfast. Parking is $25 - if you street park it's cheaper using the park mobile app (though it may be annoying trying to find a spot).

Gabby was teriffic she made my Gin and Tonic perfectly. Tamyra also is a great bar tender. They are…read moregreat, they in gage you in conversation. The hotel is well maintained, customer service is excellent. Pool is wonderful. Room 9 out 10; hospitality of staff 9 out of 10; cleanliness of hotel, and maintenance 9 out of 10, Gabby 10 of 10 give me a; this is a new hotel, so they are still adding additional things to the menu. Ambiance, vibe of hotel 9 out of 10. This is my preferred place to stay while I'm town.