I have been to The Pantry many times, and I would describe my collective dining experience as "The Curse of the Double-Edged Sword!"
Starting with the sword: On one side, the food is really, really good! I love to go out for a big breakfast on the weekend and The Pantry truly serves some of the best breakfast food around! Their signature Cinnamon Roll Pancake is scrumptious and always a go-to item whenever I go there (FYI - just order one because they are huge)! This speaks to their portion size, which is generous without wandering over to the ridiculous, and their prices seem reasonable to me as well. In addition, their menu is fairly diverse, including a number of different varieties of Eggs Benedict, and there was also Grapefruit Brûlée, and Oreo Pancakes on the Specials Menu! But even simple things like bacon, scrambled eggs, and home fries are just far tastier at The Pantry, and way better than you could get any where else or make at home!
However, on the flip side of the sword, the service is notoriously slow and plainly discourteous at times! There has been the rare occasion where I didn't have to wait all that long to get seated, or place my order, or get a refill...but this is not the norm in my experience! My most recent visit was this morning, Saturday (2/8/14) around 10:00am. It was busy (as expected) but not completely jam-packed. It took about 30 min to get seated, another 15 min before the waitress even acknowledged our presence, and another 25 min before food arrived, at which point, the milk I had ordered was lukewarm...as was the food! I'm not sure if this is a waitress-specific problem or not, but seeing that the folks seated next to us seemed to get their food shortly after us, yet came in about 30 min later, suggests more of a global problem. It was to the point where if I had exact change for the bill, I would not have left a tip (or a nominal one at least)...which is something I rarely ever consider. Oh yes, it's a cash only establishment!
Now for the curse: Despite the long wait, poor service, and tepid temperature of our dishes, the food still tasted amazing! I had scrambled eggs, bacon, and a Cinnamon Roll pancake, all of which were simply delicious! My girlfriend had the California Benedict, which was great as well! Some "foodies" would argue that most things taste best (or at least better) at cooler temps. This may be true, but I'm a simple man, who likes his grilled foods hot and beverages cold! Nevertheless, I could not help but to enjoy the fantastic flavors of my breakfast...and that is the curse of The Pantry...delicious food, sheathed within a generally terrible dining experience! Thus, while my disposition is often left wanting, my stomach and taste buds are usually well satisfied --- and I suppose this is what keeps me coming back!
Therefore, the 3/5 rating directly reflects the service/food ratio! read more