My dog got a good bath here but the staff made me uncomfortable. I can't deal with the attitude of the girl that I spoke with this last time. She called me while I was on my way to say my appointment was actually at 3:30. That is false. I don't even get home from work until 3:30 so I would not schedule that appointment (and the first time I went there, my appointment was also at 4). She had the nerve to tell me they don't schedule dogs after 4 PM and that they close at 6:30 that day. I asked the other purple hair girl when I checked out "did you change your hours?" and she said, "No, we close at 7 just like always." Made me feel like I was not welcome there. So I won't be back. read more

My Weimaraner was in need of a bath and nail trim. I called and they were able to get him in that day. He does not love crates, which they learned but they had a place for him to hangout until I got there. This will become our regular grooming site as they were so kind and explained everything. read more

The Pawber Shop - Pet Groomers Near Me - Elgin, Illinois

Love all the girls! I have been bringing my dogs here for many years and they always do a great job. Thank you!

My pup was in need of a haircut, nail trim and bath. His ears are very cute, but it seemed hit and miss on the rest of his body. Everything is charged separately, which made our total $91. And this is a 16 pound dog, not big at all. We will not be returning. read more

I wouldn't take my fur babies anywhere else! I have two miniature schnauzers and ALWAYS get compliments on their haircuts after their grooming visits. I know they are in good hands when I drop them off and get a prompt text message when they are ready for pickup. read more

The Pawber Shop - Pet Groomers Near Me - Elgin, Illinois

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I really recommend this shop, they are really friendly with my babies dogs, they answer my questions and they care my babies. You feeling love and honestly. They have good products for skin allergies Thank you all staff the Pawber shop. Bella, Rocky, Celestia and Pinkie Pay!!! read more

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Groomers did an excellent job! Max looks great! I will definitely be taking him back here. read more

The Pawber Shop - Max after his appointment. - Pet Groomers Near Me - Elgin, Illinois

These groomers are fantastic! We brought in our six month old berniedoodle. He's a loving dog but full of energy. Vanessa hugged him and told us not to worry. He got his first haircut and he looks handsome. If you need a dog or cat groomer, call these ladies! read more

The Pawber Shop - This is Ollie. - Pet Groomers Near Me - Elgin, Illinois

Been going to Pawber shop for over 2 years. Many of the groomers have changed out with exception of the owner. Last 2 grooms were not to my liking.. last one a couple months ago I did not say anything but arrived yesterday for our groom... took more time to explain what I was looking for.. showed a photo and even volunteered to text someone the photo... no it's ok was the reply. I picked up my dog and only once I got home realized how off the cut was. I asked for a more rounded head.. not too short under beard and the ears rounded not straight across. (Last cut my dog was referred to as Lloyd of Dumb and Dumber). The photo speaks for itself. I did not ask for money back.. I sent a message explaining I hadn't been very happy last cuts and asked for the best groomer to be out on my dog next time. I even said it'll grow... just just need another groomer next time. Needless to say my dog that gets groomed every 6-7 weeks (my dog is only 7 so many years ahead of us) and our Golden that gets groomed 4-5x a year - this obviously isn't important to this company. Even more so they do not want clients with requests or expectations. I no longer will reccomended this salon and do not care for their callousness in dealing and keeping long term clients happy. The response is as follows; Hi Mrs. Xxxx, We appreciate your feedback regarding Xxxx groom. Here at The Pawber Shop, we strive to do the best grooms we can every day with every dog. Since our clients can be a bit wiggly, every groom can look slightly different. Every groomer we employ is highly skilled (15 plus years of experience) and we do not rate one over the other. We understand that Xxxx haircut is very important to you, and unfortunately we have been unable to meet your expectations too many times. As such, we are going to recommend you find a salon for Xxxx that can meet your needs. We wish you and Xxxx all the best. read more

The Pawber Shop - What I asked for be what I got - Pawber Shop - Pet Groomers Near Me - Elgin, Illinois

They did an excellent job! They made me feel comfortable about leaving my Labradoodle to get groomed! read more

The Pawber Shop - Labradoodle - Pet Groomers Near Me - Elgin, Illinois

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The owner tried to get our Google review removed so we're leaving one here too. Also, we like supporting small business and gave this place the benefit of the doubt, even after a bad haircut years ago. But not this one again. We brought our dog to the groomer twice where they injured her both times. One time they cut her and she was licking, scooting and trying to sooth her wound. The second time it was extremely raw and red and our dog scooted and licked a lot. We were asked to bring the dog in which we did. The staff was unaccommodating and were typical entitled millennials with attitudes. Staff should bend over backwards when people are worried about injuries caused to their pets for grooming. The owner did not take responsibility and blew off our concerns. What is the point of driving all the way in to show the injury only to be told that the concern is nothing. We tried even after the first injury just to see if it was a fluke. The second time we were upset and they did nothing but complain and insult us. Too bad they don't know better customer service. Go to another groomer, Petco or PetSmart where people are kind and courteous and properly care for your pet. read more

They accepted my dog for grooming being that she was a little knotty. They said that she will need conditioning to be able to get rid of the knots (extra $5). Good enough. They called me 30 minutes later saying that they don't do deknotting. "Why did you accept her in the first place?" They wanted to shave her off! No thanks! They charged me $34 for a bath. They did not even comb my pet, only air dried her. Her feet are still dirty from her pee. I wasted $34. Next time be more straight forward with client and say the do's and don't before accepting our pets. I'm new to Elgin. I'm still looking for a good groomer that will take care of my baby girl. P.S I just noticed that the same thing happened to another yelper! Beware of this place! read more

The Pawber Shop - Dirty feet from pee right out of groomer. Not to say uncombed. - Pet Groomers Near Me - Elgin, Illinois

Took my wired-hair dog there twice & both times did a below average job. Went back the 2nd time hoping for more positive results. Could not properly trim my dogs face the first time & second time could not get matting out. Dog has been going to groomer for 10 years & never had a problem but since we moved had to find a new groomer. I would not recommend The Pawber Shop. read more

As a cat mom, I was worried about bringing my Persian to a grooming salon because he has never been around dogs and I didn't want him to get stressed out. But sometimes a cat just needs to get his "personal areas" trimmed up for easier cleaning.Kimmy did a phenomenal job to accommodate my cat and ensure he experienced as little stress as possible! Her recommendations on trimming his hair as opposed to shaving him spoke to her experience and I was more than comfortable leaving Kernel Mustard in her care. The entire team at the Pawber Shop is extremely professional & friendly! I will recommend them to everyone in the area! Thank you so much Kimmy and Team! read more

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Love this place! Miss them on West Portal but the new digs are great! Everyone is so nice!

I cant rate this shop on service because we were not actually customers. We scheduled our Akita to be groomed for 2 pm on 09.05.2020. Thats the last appointment they make for the day because they close at 5 pm. I get a call if I can come 30 mins early, almost pressured to come in earlier. That was irritating. At 1:57 my wife calls to notify that she'll be 10 minutes late as shes on her way, the place is only 10 mins from our place. Most places have a 5-15 minute grace period for appointments. Vanessa told my wife that they're going to have to cancel now becasue shes running late. If your business doesnt have a grace period, you let your customers know when they schedule an appointment, dont be late because we will cancel. I called Vanessa as to why our appointment was canceled, she told me that she canceled becasue my wife called at 2:03 according to their caller i.d stating she would be 30 minutes late. At this point, I'm thinking b.s. because i was on the phone with the shop at 2:03 and if my wife is ever going to be 30 minutes late, she cancels. I called her out on it, then she tells me that the reason she canceled is because if we werent going to be there right at 2 pm, my akita who has a short double coat, wont dry in time before they close at 5. I bathe my dog often and he takes 20 minutes to dry, i told them that when i sheduled my appointment. When i called vanessa out again on the gaps and different responses she had been giving me, she told me that my dog was just going to be too much work because of his size, or his double coat, or the fact that my wife said "im running 30 minutes late" or because they just cant brush him if he's damp. Im not really sure at this point, i got lost with all the excuses for what sounds to me is a case of someone just trying to close up shop early on the saturday of labor day weekend. If you cant accept pets at your shop at the exact time of your appointment, then they arent accepting any appointments, because any customer that shows up on time is already 8 minutes late accourding to the clock they have at their shop according to vanessa. We ended up taking our dog to petco in west dundee, which i didn't want to do because ive heard horror stories, but they were able to take him last minute since we leave for vacation early sunday morning. Not only did they take my dog last minute, they managed to squeeze a dog into their busy schedule that was "too much work." We got our boy back in a little under two hour of dropping him off. He got his medicated bath with our shampoo, then washed with their shampoo. He was also brushed, deshedded had his ears cleaned, nails trimmed and filed and teeth cleaned. It was 15 dollars cheaper than what pawber shop was charging but i ended up tipping $50 and paid the extra 44 bucks for the deshedding, because they saved the day. Despite a pleasant experience at petco, im not going back because im looking for a consistent groomer for our boy and id still rather give my business to local shops. Im still going to schedule our boy to be groomed here some day, you cant ignore all the postive recent reviews and being so close to home. On a side note, I cant fault vanessa for wanting to get out early on a saturday, just drop the bull shit. read more

The Pawber Shop - Titus looking like too much work. - Pet Groomers Near Me - Elgin, Illinois

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I had such a great experience here. My pup was in desperate need of some tender love and care beauty.. she looks amazing! I didn't get the name of who worked with her, but the staff is all extremely helpful and knowledgeable. They listened and gave me exactly what I was looking for! I already re-booked her. Thank you all at the shop so much! read more

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I love the Pawber Shop. They are the best groomers I have found for my 2 dogs. You can really tell they love dogs and not just in it for the money. My dogs actually don't mind coming here because they're treated so well. I highly recommend them! read more

I am highly disappointed in the The Pawber Shop change of policies. We have brought our Yorkie there a few times and what I loved about them is how caring and nurturing they were with each grooming. They even offered "facials" which left our best pup smelling and looking great. Recently they changed their policies, if you haven't visited in 6 months or more you are to pay a 25.00 deposit. Now this deposit DOES go toward the cost of your groom. When I asked why they said because people who don't see us often are often no shows at the last minute. I said that I didn't feel that this policy was fair because one they don't know all of their customers stories, for example my father became very ill and I was a caretaker and helped financially with his care before his passing in May, so we were cutting costs and groomed our pup ourselves. Prior to my explaining, the person I was speaking with said that my questioning was "making her feel bad" and that I was being rude. Being rude? I was asking to explain your policy and I was just trying to say why as a customer I felt that singling out customers based on when they last saw them was making me feel bad because I would have loved to bring my pup in but life changes happened. Needless to say she said I was no longer welcome to bring my dog there. I understand that no company wants to be left hanging especially in a service such as this. All I was trying to get at was if you are charging a deposit for one (and it goes toward grooming), you should charge for all. I am disappointed that I have to right this review because more than once I have recommended them to family and friends. I am not discouraging anyone from using them in the future, just disappointed that they were quick to pass judgement read more

My feisty yorkie has been here twice now and we are super pleased!! He comes home looking so fresh and so clean. They have commented on how well he is, WHEW! Prices are normal for most places that we have been to, around $40 for a bath and cut. Location is very easy to get to -- great strip mall in Elgin. This place has everything btw... Chinese, pizza, liquor, fitness, animal clinic -- I mean what else could you need? ;) read more

I decided to take my 9 month old puppy to this place based on favorable reviews. The appointment was scheduled for 8 am. I was there at 7:55 and it was closed. At 8:10 an employee showed up and opened the shop without inviting me in. I went in and my puppy was excited and trying to greet her. No acknowledgement of my dog. I was asked to fill out a form which included a special instructions section. I wrote down not to crate him. They advertise that option. I was asked what I wanted and I explained I wanted a 5/8 cut. I was told that's less than half off his current coat length which I agreed to because the last time he got this cut he was still fluffy and I said I wanted to keep him that way. As this was our first visit I was offered a complimentary upgrade. I chose nail filing. In about 1.5 hours I received a call from the groomers saying my dog had mats behind his ears and on his torso. I was surprised to hear it since I brushed him thoroughly two days before. She advised she might need to shave the mats which I agreed to. It is what it is. When I came home, I didn't even recognize my dog. I am not a groomer but I would have done a better job by watching YouTube videos. The dog is basically shaved. There's zero resemblance to what this breed is supposed to look like. A professionally trained groomer should have a fairly good idea of what the cut is supposed to look like. His nails weren't filed because he was "fidgety". Yes, he's just a puppy. He was crated even though I wrote down not to do that because he gets very anxious in a crate. It is apparent that the groomer is not professionally trained neither in pet grooming nor customer service. We will not be back. read more

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MOllie cut my Shih Tzu exactly how I asked her. Also quick 2 hours exactly as promise. My puppy was calm and smelled very nice. Thank you! read more

Love this place! They adjust their style to custom fit what all my pets needs. They can handle any pet personality. They also play an amazing role in animal rescue. The staff is awesome, and they are SO accommodating. read more

We've been going to the Pawber shop for a few years now and have always had the best experience. Our pup loves her spa day and always looks amazing afterward. read more

Our pups have been here several times for grooming and nail cuts. We have always been pleased with their service and they prices are very reasonable. read more

Having short-haired dogs, I only go here for nail trims, ear and teeth cleaning, and baths. All but the baths are walk-ins, so no appointments needed. We usually wait there while are pups' nails are trimmed, but baths require drop off and pick up later. The prices are the best around, and the location is very convenient for us, with parking spaces usually open right out front. read more

I have brought my 2 dogs to the Pawber Shop several times since they have opened and am always extremely happy with the grooms. It's always hard to leave your pets with someone you can trust. I always get my girls back with their tails wagging and looking and smelling great . My white long haired chihuahua Malibu comes out perfectly white and fluffy . I can tell she feels better too! Minnie my papillion gets the deshedding treatment and her coat has never looked better! I highly recommend The Pawber shop for your pets grooming needs. read more

If I could give the ladies at the Pawbershop shop 10 stars, I would. We have been trying for months to trim our dog's nails. We have tried the vet, ourselves, and heavy medication, and none of it has worked. We did a quick walk in appointment, all nails trimmed, and dog was happy as a clam! Less than 5 minutes. We, most definitely, will be going back! read more

I have been bringing both of my dogs to The Pawber Shop since it opened, and highly recommend them! My dogs are always excited to go there, which is a first for them and a groomer. And they always leave happy and smelling/looking great. The staff is always friendly, and helpful. It's truly the best groomer around! read more

The Pawber shop is run by a great team of professionals that were so nice to my golden! He had a skin infection and they used a special shampoo on him and took such great care of them. I can't thank them enough for their expertise and compassion. I will definitely coming back and would recommend to anybody! read more

I brought my high energy jack Russell terrior in for the first time for grooming. He's very jumpy and squirmy when it comes to getting his nails clipped so I was very hesitant on bringing him to a new groomer. Vanessa and Kimmy were very professional. They did an awesome job! His nails weren't jagged, his ears were cleaned, and he smelled nice and fresh for the first time ever :) The price was very reasonable and Romeo will definitely will be back! read more

These ladies are absolutely awesome! We take our two dogs here (1 large, 1 small breed) and it's as easy as can be. They are flexible on appointment times and the prices are very fair. It also helps that you have two women with lots of experience grooming and a love for pets to boot. I'd recommend them to anyone looking for affordable grooming in the area. read more

I would have given them 4 stars for grooming & service until today. Originally came to them & my dog was aggressive so they couldn't groom him. We discussed & they suggested CBD oil or similar to calm him. I called my vet & he gave me an Rx for doggie chill pills. Pawber HAD NO ISSUES W GROOMING HIM when I gave him the pills. In fact, in late December I even tipped $25 VISA GIFT card. I wouldn't have done that had they not been successful grooming him. Today owner says nope. Can't scissor him or anything because he bites them. That's news to me since the last two times they said he did great. Now, either the girl who groomed him was lying to ne or owner is looking at OLD NOTES. I asked her if you're unable to fully groom him, then why did I pay for full groom TWICE! She didn't have an answer! I'm livid! Either I got over-charged or the owner is not a bright person. THEY RECOMMENDED THE CALMING MEDS IN THE FIRST PLACE! Now they say they can't groom if dig is drowsy. He wasn't drowsy. He's just relaxed. When I made the appt today, they knew full well what dig it was & I said full grooming & no one said it can't be done. They do a good job grooming when he's been groomed but since according to Pawber, they never fully groomed him, despite me having payment & photo evidence, I can't give a review on that now can I? Also, she offered NO REFUND for last grooming she claims was not full grooming. It was a full groom & looked great. However, I can't recommend a groomer thus confused. Maybe they all have memory loss. read more

Only place I trust bringing my seniors. They even leave with their nails painted! & the de-shedding treatment makes my heavy shedding pups look and feel like new dogs every time! The owner & staff are beyond wonderful! read more

Cute shop, convenient and reasonably priced groomer. I bring my senior dog here for bathing and nail trims. The ladies here are so careful with him and when I come to pick him up, he is relaxed. They are also excellent with my cat and other dog. I also like that the owners themselves are involved in rescue. I'm glad that they are in the neighborhood. read more

Was very disappointed. Went in to make an Appt for my toy poodle. I was told due to his age he would have to come in during the week when they were slower, but they had nothing going Sunday yet so they booked him for first appt. I got a call Saturday that they were too booked Sunday now so they wouldn't be able to take him after all. It would seem to me if you booked an appt then you should honor it and not make as many appts. Guess they don't need new customers. Whatever, won't be trying them again. read more