I have a Havanese, so she requires a lot of grooming. They always make her look so cute and…read morepolished and we have never had any issues! They are responsive, always on time, and don't overcrowd their space with more dogs than they could handle. That is an experience we've had at other groomers and I'm so glad we ended up finding comb & collar! My dog is treated with kindness and care. I would only trust them with her grooming! If you are someone with a high maintenance pup and need more skilled groomers, you will not be disappointed here!

Louie loves comb and collar club everyone there is so kind and generous! Thank you Jordan :)read more

I left my dog for 4 days, when i returned on a Sunday about 10:50 the door was locked. I called…read morethe number and left 2 voicemails, i left at 11:15 from the property. I waited until 4 pm for a callback from paws, no luck. i called multiple times and finally someone answered. I explained i was there before 11 and she said that she had locked the door exactly at 11. i asked is no one onsite when the store is closed. she said yes. (this has me concerned that no one is with her when the store is closed). at 4, i called multiple times and finally someone answered and informed me that they are currently open. i asked why did no one return my voicemails, she said that she got busy and didn't have a chance. I'm not very happy feeling that my dog is left alone when the store is closed... i'm assuming multiple dogs are there, what if something happed to any of them. Sadly, i won't be returning to 7Paws for business

We used to love this place and have spent thousands over the past year. I wish I didn't have to…read morerate it so low, but things seemed to have changed in the past few months. Our lab had been going since he was a puppy. Doesn't have a mean bone in his body--family, friends, and strangers have commented on his sweet disposition. 7 Paws even told us he plays with dogs others won't play with. Needless to say we were surprised when they twice claimed he was aggressive with another dog. He's never displayed ANY aggression and they couldn't say what happened or why. Besides, many times he came home with scabs and it never was a concern of theirs then. There are also no webcams available to the public. It left us questioning the staff's level of training and the level of supervision overall. After the second "incident", with no previous warning, we got two differing stories from different workers on what to expect for any future visit. I wish I could say this was the first time we received mixed messages. We reached out twice for clarification--no response. I was shocked when I next picked him up and found he was in a room the size of a closet for the whole visit. He was crying, desperate to go outside and do his business, and based on how much water he needed was very dehydrated. If they replied with clear details and he was clearly in the wrong, I'd be calling our trainer to work on the issue. But no communication leaves me wondering if there isn't a good explanation. After that last visit I worry they just don't care. I guess we'll find another place that does.

A very nice groom on my cry baby Maltese Just as i…read morerequested. He did not seemed stressed at all, and back to me in 90 minutes. Thank you!

We previously used a groomer in Wheaton, but being that we moved to Saint Charles we were hoping to…read morefind someone closer.. after driving by a few times and seeing a recommendation on a FB group we decided to give them a try. I was able to message them on Facebook and get my two large breed dogs in within a couple of days.. which is awesome since we usually had to book our big guy at least a couple weeks out bc with his energy not a lot of people can manage him (super sweet, but equally hyper in new anxiety provoking situations) Needless to say, she provided recommendations for my dog with severe allergies and showed that she actually cares about the animal! Which is huge for me, especially when we are letting someone else care for our pups in situations that can be nerve racking for them. They both look great, and we will be going back! My only feedback is that my dogs didn't get a cute bandana that they usually do lol I'll have to buy some to bring next time! But definitely would recommend them!!! They even have the cutest little play park inside with beds and toys galore for them!

Absolutely terrible. They're all kindness and smiles when you bring your dog in but when my baby…read moregot home she had BRUISES ON HER HEAD! When I called to complain they claimed to have no idea what I was talking about. Do NOT bring your animal here under any circumstances!!!!

Absolutely ruined our dog. We called ahead of the appointment to explain what was going on with our…read moresheepadoodle. We prefer to keep his coat long, however, with snow he had a few mats. All the other groomers we have brought him to they have attempted to comb them out they cut around them. They didn't even try, they just completely shaved him down except left his bushy tail. Not to mention there were spots underneath they left giant tuffs of hair. The shaving is not even. It honestly looks like it was first time shaving a dog. Not to mention the place was load and organized. I had drop my sheepadoodle off with his smaller older brother, Boston terrier, he was terrified because of the noise

NO WALK INS WELCOME! I stopped in to get my chihuahua's nails trimmed. Takes 5 minutes. Apparently…read moreyou will need an appointment for a 5 minute trim! It took the lady in there longer to open the locked door than it would have to trimmed my dog's nails

Missy is AMAZING She is Very professional & polite with Excellent grooming skills. I Highly…read morerecommend her.

Had my 2 long hair Dachshund here today. I have been ill, and it's been quite awhile since the dogs…read morehave been groomed. Tiffenes was just as friendly and welcoming as ever. The dogs look so nice now! They didn't show the slightest bit of stress when I picked them up and the price was not bad. I highly recommend her!

Still Five star. The service is always friendly and although I only usually get my dogs nails…read moretrimmed here, they always handle him with care even though he can sometime not like to be handled and they are quick and efficient. Speaking of my dog I have to get him a bath and nails trimmed so I will not hesitate to make and appointment for a thorough clean and groom.

Coco Spa is our monthly go-to!…read more My girls (my dogs) absolutely love going, and they always leave looking beautiful, fluffy, and smelling amazing. I feel completely at ease leaving them here because I know they're in great hands and will come out looking their best every time. Highly recommend!

Took my husky in and they did an outstanding job. Wash, de-shedding, slight trim and clipped nails…read more Highly recommend.

No stars. We've been customers for a long time with 2 small dogs. Today I dropped them off and…read morewas informed our usual groomer was gone and we had a new person, but there were no notes for either dog. Needless to say, not off to a great start. I explained what I wanted for each dog and she seemed to understand. We got the call that the dogs were done, much sooner than anticipated. When I arrived I was told she couldn't "finish" one of them because she was nipping at the clippers. I get it, it happens. I pay for both dogs and was given a 20% discount for the dog not "finished'. Of course they expect payment and tip before you even see the dogs, shame on me for not insisting on seeing them first. Turns out not finished meant they only shampooed the dog and nothing else, $65. Keep in mind this is a 6 pound dog. We called to speak to someone about this, but no surprise we have gotten no return call. The groomer who took care of the dogs left in a hurry, perhaps she couldn't finish our dog because she had somewhere to go. Clearly I've been had, even tipped the groomer for doing almost nothing. And paid these people $65 for a shampoo. Do not make the same mistake I've made, find another place to have your dog groomed. (Also, I'd appreciate a referral)