My cat needed an updated prescription, but we had moved away from his vet and hadn't established a…read morenew one yet. I initially called the o'fallon location since it would be 5 minutes away from our house but they didn't have any availability and suggested we call this location. Lucky enough, they were able to fit me in on my schedule! As soon as I pulled up I was amazed by the structure of the building and the layout of where dogs could enter and where cats could enter. My cat hates car rides so he was meowing up a storm but we were guided into a room right away. We got there a little earlier and the wait time was non-existent. The vet tech was so friendly and sweet to my cat Boba that he warmed up to her right away and I could tell by him taking treats from her! If he was still stressed he would've let them be. The vet was also just as sweet! Even though it was our first visit here, it went seamlessly. They got all his previous history from our former vet so I didn't have to and even fit in his rabies shot while we were there. It was a quick visit but I never felt rushed. I highly recommend this place and look forward to moving out here and hoping the other location is just are nice!

I took my kitten up there because he was having some respiratory problems and they told me it would…read morebe $800 for a couple hours not even a whole day because they wanted to hospitalize him then they added i have to pick him up that same day by 5 then come back the next day and pay additional fees to get him treated again and they told me that he would die within that night or the next day if i don't get help for him they only checked his weight and temperature and they didn't do no testing nor anything before they just came in and told me that he needed to be hospitalized. So i went to a different vet they took a look at him did ACTUAL testing on him and he had a common respiratory infection that has cleared in 3 days with medicine that he can take from home and the bill was not expensive.

Been coming to Gentle doctor for over 20 years that = 10 cats (overtime). We generally see Dr…read moreJulie and she is amazing. The entire front staff, receptionist and Vet techs are superb. They recently updated the entire vet center and it is very warm and welcoming. because of age we have had to put 6 cats down. The caring, compassion and kindness shown during these difficult times is remarkable. We truly feel every option was tried before we made our difficult decision. Our cats and our feelings were treated with respect and we were listened to. They now see our 4 new babies, (1 special needs). Love & Trust them!

Such an incredible vet practice! I've been coming here for over a decade. My dogs are everything,…read moreso top notch card for them is a priority and Gentle Doctor delivers. The staff is warm, caring, friendly and go the extra mile. The waiting area is large and they have a separate area for dogs and cats. They have a TV with a kids show on to keep them entertained. The place is ultra clean with no funky smells. They send reminders when my dogs are due for services, which is so helpful! When my dogs have had surgery on any serious problem, they call to follow up. When end of life care was needed it was delivered with the utmost compassion and respect. That is so important. Highly recommended!

We took our new kitten, Lucas Alexander, to Tender Care Animal Hospital yesterday to receive his…read morecomplimentary exam, something they offer if you adopt from the St. Charles animal shelter. We were very impressed with our experience! The staff acted in a very caring, pleasant and compassionate manner throughout the duration of our visit! We wanted to address a few heath concerns we had about our kitten. He has an issue with one of his eyes, not life threatening, but it does cause him to not be able to open the particular eye all the way. We assume that he was born this way... anyways Dr. Emily recommended a laser procedure that she felt could help our little kitty out. The best part is, is that the St. Charles animal shelter is going to pay for the surgery!! Hopefully it will help little Lucas to open his eye up a little more! :-) Dr. Emily quickly diagnosed a minor ear infection and sent us home with the right antibiotics to clear it up within a couple of weeks. We also had a feline leukemia/FIV test done (also paid for by the St. Charles animal shelter!!!) which came back negative!! :-) Evelyn and Sequoya very kindly and patiently took the time to show me the proper way to give Lucas his medication and they also showed me how to clip his nails! I was clipping them on my own with confidence before I even left Tender Care Animal Hospital! Amanda and Karen were attending the front desk when we arrived and when we departed. They greeted us very kindly and warmly when we got there and were pleasant to interact with throughout our visit! After having such a great experience here today, I know that this is absolutely the place that I will be heading to for all of my veterinary needs and I will also recommend Tender Care to all of my family and friends in the area. Thank you Tender Care taking such good care of our kitten! (and us!!)

My new pup exam ($25) was a total waste of money and time. The doctor didn't even do an exam. She…read morerubbed him & administered two shots (Rabies + DHPP). I was charged $140 for this visit. After researching, the vaccination tag is only $5-$10 per google in St. Charles county and this vet charged me $20 for the tag itself. Highway robbery. I wouldn't be surprised they were up charging the vaccinations themselves. Take your dog elsewhere.

I took my cat for the first time today for a wellness exam to see if she needed any vaccinations…read moreand I was so impressed. The staff were so friendly and sweet. The Vet himself was just as sweet and gentle with my pet and I'm so grateful. She came home and fell asleep. There were also very bad storms today and they answered the phones extremely quickly when I called to make sure they were still open. I have nothing but good things to say! :)

Great value and thorough evaluation. The vet (who is very tall) answered all of our questions and…read morewas able to provide insightful recommendations. The examination room was clean and stocked for our pet to have a comfortable time. Would recommend. In and out swiftly.

Visited Dr. Sarah twice already, both times on a short notice and both times she was extremely…read morehelpful, professional, kind and thorough in diagnosing and handling my scared senior cocker spaniel. She has great bedside manner (was good to me too), provides not only medical, but educational support, was quick to respond and even texted me prior to our visit. The facility is clean, everyone is so friendly, quick and efficient. I also loved how they took precaution when we thought my dog had kennel cough - in getting him in quickly and sanitizing right after, to make sure other dogs waiting in the lobby would not be affected. We are now official patients of McCauley Animal clinic and fans of Dr. Sarah!

Andrew the tech was perfect and explained what we were doing for Roxie's visit. Dr Michele told me…read moreabout a shot for Roxie for her Arthritis to help her as she ages and help to support her back legs. I always receive the BEST care when I bring in my Doxies, I wouldn't go anywhere else.

I had taken all my pets to Harvester Plaza for many years... 3 lifelong companions were taken care…read moreof until the day that they passed away... My Cat Pookie was 14 when she passed, this hospital did surgery on her twice. My Pitbull/Lab Mix was cared for by this facility, she passed at age 14, My MaineCoon Cat Jasper had his first kitten visit, neutering and declaw here and he passed away also at 12 years old. All once had excellent care. I now have three pets that have been at this facility but the customer service is not the same. I spent over $650 for medical visits, shots and tests for my Recent kitten to prepare him for surgery. He had a slight heart murmur requiring CardioLet proBNP -Feline (2666) to make sure he was safe for surgery, I got all his shots and took him in prior to surgery for the bloodtests. I paid $184.49 and went in for our scheduled appointment and the staff member advised me that I would have to pay for Koneko's 2nd Feline Leukemia Booster to havr his surgery that day. Although they stated that he was ready for surgery that day. Then I noticed the estimate was not what was previously quoted to me at $357 low cost or high cost was $482 but she printed out what I owed and the charges were $569.50 low and $680.50 high cost. Which was considerably higher and I had already paid for the bloodwork. When I disputed the charges the office staff member got up and walked away from me, then when she came back I asked her to print out my medical records for Koneko and she only printed out a portion of them and told me that they would not do the surgery on Koneko because I was not happy with their service. She was rude and disrespectful and I asked to speak to a manager.and she did not assist me in that aspect either. This being extremely disrespectful considering the history of all my prior pets treatment and I had given an excellent review back in 2010 because the staff then was exceptional and they did not seem to be grabbing for money on each visit. Every appoinment was over $200 this year and that also included an appointment for my Cat Jasmine for $264 during Koneko's treatment. But to have me prepay for bloodwork for my cats neutering and then refuse to do the surgery because I disputed under the terms of my previous estimate is beyond unethical and unprofessional with respect to actually caring for the wellbeing of a pet and a longterm customer for all those years. This was so disturbing to think that they did this to me that I can never trust them again. I have a printout of my first estimate and these figures are far more expensive than what was written on my initial estimate and they were well aware of Koneko's very mild heart murmer at which I believe was the lowest of levels. He was in otherwise great heath and at the previous visit advised me that he was ready to be neutered. This was so wrong to do to me and my Pet because now I will probably have to pay for that bloodwork before surgery again. Disturbing to say the least!!!

We took our 11 year old cockapoo, Max, for his annual visit and to get a lump checked out. He's…read morenormally very skittish and today no exception. Dr Nack and her wonderful team were so kind and caring and treated him like one of the family. Dr. Nack was patient, thorough and explained everything in as much detail as we needed. We love coming here. Thank you for caring as much about Max as we do!

I was so impressed with the care they gave my cat. The tech and the vet were attentive and made me…read morefeel my pet was getting the best care. The office is clean and inviting. I was also relieved to see they do not over charge for their services. I would highly recommend them.

I brought my two dogs in for their yearly shots and really liked our experience. The staff was…read morefriendly and we were in and out in 40 minutes with two dogs. I was especially surprised by the pricing. This was half the price of what I have paid in the past (at different vets and vaccine clinics) and the service was just as good. We will be coming here again for all our pets needs!

Great support and help when needed. Very very animal oriented. Would recommend to all pet lovers…read more Love this place!

PetpalsVet had alwsys been good service for both my dog and cat! clean, friendly, reliable…read more only new thing is that I don't know who is going to see my animal in the next visit. since Jerry retired I see a different vet every time I go there now. Susan. ps. it'd be nice for the staff to tell you who is going to see yiu on a specific's day, if possible. susan

My cat was suffering with kidney failure and his life was coming to an end. My normal vet was…read moreclosed and luckily Bryan road was able to fit me in to their schedule. With that being said, they treated me with the up most respect. They were so thoughtful and spoke to me with the kindest voice. I can't recommend them enough. When I decide to get another cat I will be switching to this vet.

This Vets office is conveniently located near Mexico and…read moreBryan Road. They are so very patient with the animals that come through - my dog Mae has come for the past 5 months and we have really appreciated our experience. The veterinarian office can always be a stressful experience but the office staff do the most to make each animal as comfortable as possible with plenty of treats (Cheese Wiz, Bones). They talk very sweet and feed them treats while they covertly inspect and treat!

Trust Dr Jamie and Dr Brad for their advice with my animals. They go above and beyond with their…read morecare and knowledge Also appreciate the mobile service they offer. Their staff are amazing as well

We just moved to the Defiance area and Crossroads is near our new home. We have taken our little…read moreguy there several times for teeth cleaning and health reasons. Dr. Jaime Plappert is who we saw each time. She is a caring and kind vet. Her diagnosis has been spot on. I am looking forward to their move to a new location located on highway DD because the land has a large pond on it. So cool. Their prices for our visits were less than we were paying at a O'fallon Vet. Highly recommend Crossroads. KAM