The Pet Palace is the go-to place for all my dog's needs. From boarding, to grooming, to playtime with their 4 legged friends to food and treats. The staff is friendly and really care about my pets. I don't worry about my dogs when they are at The Pet Palace. The Yourgi app is user friendly and I'm able to save money with the rewards program. Who doesn't love saving money? The first time I learned about The Pet Palace, I popped in one after afternoon unexpected. I was given a brief tour of the facility and found it to be very clean and organized. read more

We LOVE The Pet Palace! Our dog Luna jumps out of the car for daycare and they are always friendly. She has the best time and we never worry about her here. read more

Recently moved to the area and boarded my dog at Pet Palace. He came back happy and relaxed! We board him often enough to know when he enjoys a place, and he clearly loved it here. We also had him groomed before pickup, and they did a great job. We added a few extra services like 1:1 time and doggy daycare, so he returned home a bit spoiled, in the best way. Highly recommend! read more

We have been using the Pet Palace since we got dogs 6 years ago with the exception of 2.5 years when we lived in Boston. There have been some changes since we got back (I believe they changed owners) in July but overall it still seems a solid place with a staff the seems to really care about the animals. My dogs love going there, one of them literally drags me across the parking lot to go in. We also use Tracy for grooming and love the cuts they get. read more

We have been taking Beau to Pet Palace since he was 4 months old. He's 3 now and we continue to love it! He loves going and playing with his friends. He also boards there when we travel and gets groomed there. It's 1 stop for everything so he is very familiar and he always comes home tired and happy. I worked give them 10 stars if I could!! read more

I have been using the Pet Palace for years. They are reliable and my pets seem to be fine with the drop off experience. They offer lots of additional helpful services and products. The playtime is fun for the dogs and I love the way it feels like kids daycare. They ask the right questions and they try to keep the dogs healthy by tracking the vaccines, allergies, etc. I know that when I'm gone I don't have to worry about my pets which is so reassuring. read more

The Pet Palace - Pet Groomers Near Me - Webster, Texas

The Pet Palace has been our boarding /grooming facility for over 10 years. Tracy always does a great job grooming Cocoa! We would recommend her highly. read more

"Leaving your baby is always stressful, but the Pet Palace staff takes out your fears and gives you a positive feeling as you leave. Upon return, I highly recommend!" read more

We've been using Pet Palace for years. They have always taken great care of our dogs & our dogs absolutely love going!

i've been going to Pet Palace for a number of years and I've been thoroughly appreciative of the way they handle my dog and treat her. She's a little rambunctious at times and probably doesn't pay a lot of attention to what she's being told but overall she's a good dog and I think the people at Pet Palace treat her very well. I appreciate the time that they spent with her if they spend any time at all and I get to know the people as well. I hope in the near future, they have video of how the dogs are doing at play date. read more

Love their service. We've done overnight stays and we've done a 2 week stay. ALWAYS helpful and like home. I have a Boxer that we have to board from time to time. The Pet Palace is outstanding at caring for my Iris. They have a huge array of options from Doggie Day Care to multiple night visits. The staff is always professional and thorough in their care of the tenants. We do daily individual play and the King Suites for an indoor outdoor experience. Really love these guys!!! I recommend them for all your pet boarding needs. read more

I am fostering my aunt's Brussels Griffon, Lacy, while my aunt is recuperating from a hip surgery. I have boarded Lacy several times at Pet Palace since having her. The past time was for 9 days. Drop off and pick up went smoothly as usual. Lacy had community play during her stay as well. I did package Lacy's food per meal and included a treat in each bag. Lacy did not appear to have lost weight as I read on another review. Lacy hasn't been around many other dogs and I believe the community play has helped Lacy get used to others and lessen some of the alpha female tendencies she exhibited in the past. The Pet Palace is very clean and the staff really seems to care about each and every pet that visits. I have no worries while on my trips away and know Lacy is in good hands. read more

The Pet Palace - Lacy - Brussels Griffon - Pet Groomers Near Me - Webster, Texas

I cannot imagine going on vacation and leaving our sweet Abbey with anyone else. They love our little cat and it shows. It really puts my mind at ease knowing she will be so well taken care of. I cannot recommend The Pet Palace highly enough. read more

Dori absolutely loves this place! She gets excited the second we turn down the street. She sleeps 2 days straight after her visit. The staff is always nice and respectful and they treat Dori as if she were theirs. read more

We love Pet Palace and all their staff. Our baby is taken well care of each time! We hate having to leave him from time to time for vacay but we always feel better because it's Pet Palace. He jumps right out of the car when we get there. He loves playing with all his friends. Thank you to the staff for giving my Kingsley so much love and attention!! read more

My dogs have been going to Pet Palace for nine years: Daycare, boarding and grooming! It is their home away from home! All of the employees are great...very friendly & professional. Tracy Is our favorite groomer because she does such a great job on our huge fluffy dogs. Thanks Tracy read more

Congratulations to the Pet Palace for being Houston's best place to take your pets for ANY type of services. I have to give kudos to my personal favorites, Heather, Sharon and Kaila who for the past years have taken care of my rescue cocker spaniels (4 total) and have given them the best life ever. Their tag team efforts have helped me through the good times and bad (when I have had to let two go over the Rainbow Bridge). I am always kept up to date when the boys are in doggie daycare and especially if there are any concerns they may have. It is a wonderful feeling for me that my boys get to play and have fun without a worry in the world! I also have to praise our groomer, Tracey, who makes the boys gorgeous each time and is especially careful with my guys as they become older and needed special attention. My boys have always enjoyed their "spa day" with Tracey and I highly recommend her services if you have any pets that need to look beautiful and like extra pampering!!!! Thank you all for everything that you do to make my rescue boys, past, present and future, understand what a wonderful life they have with all their friends at the Pet Palace. Recommend the Pet Palace if you haven't tried it, take your best friend and see what happens - pure joy!!! JM (Cody, Jax, Hunter and Chase's mom) read more

Just picked up my dog Charley from the Palace. He stayed over the weekend. The staff there is very courteous. The place is clean and seems well cared for. They have kennels with outdoor runs attached which I prefer for my older dog. Very pleased with the care and services Charley receives at the Palace. read more

My dog Ralphie really seems to enjoy going to Pet Palace for playtimes and for boarding. He has found a special friend in one of the employees named Derrick. Derrick is always happy to bring Ralphie to my car and lets me how well his play time was. I would recommend Pet Palace to anyone needing their services. read more

I love taking my dog here for play dates. It gets him out of the house and gives him something to do and I don't have to worry about him not getting the activity he needs. The prices are great and the staff is great. read more

Duke loves the palace , very convenient and very nice staff .. Reasonable rates ... I love the environment

Update- Ownership reached out and apologized. They said they will investigate what happened to make sure it never happens again. Boarded four dogs there for 5 nights. Never had a problem with them in the past. Picked up the dogs yesterday only to find my elderly blind Boston had obviously slept in urine for a few days. She was brought to me soaked in urine and smelled of urine. She was stained with urine. I tried to dial Per Palace several times without success. That is why I am posting here. read more

We brought our perfectly healthy dog to be boarded for 4 nights over July 4th weekend. When we picked him up, he was coughing quite a bit. We brought him in to the vet, who diagnosed him with kennel cough. I brought this to the attention of the Pet Palace staff and received a call back from one of the owners. I asked for additional information about the policy listed on their website which states "The Pet Palace will pay up to $500 for any Veterinary care provided by a licensed Veterinarian for the care or treatment of the boarded pet for any injury or sickness incurred while the pet is boarding at The Pet Palace should it be required and determined to be related to their stay." I was informed that this is not for sickness, only "accidents" that happen on their watch and that this kind of stuff is hard to prevent. Was my dog getting sick not an accident? Upon review of the policy, I noticed that kennel cough is not covered, but that should have been explained. Instead, the staff showed little to no concern regarding the health of Astro. I understand that kennel cough is a highly contagious disease, but with proper precautions, vaccinations/screenings, and cleaning practices, this should have never happened. At the very least, we should have been notified that he had been coughing or if there were suspected cases at the facility during his visit. Two months later, our dog is STILL sick. We have been to the vet several times. Astro is on his third round of medication and has had to get X-Rays done to check for pneumonia. He has now been diagnosed with chronic bronchitis due to the damage to his respiratory system. It is very difficult to trust people with the health and wellness of your pets, and the Pet Palace has proven that they are not worthy of my trust. We will not be bringing our dog back to this facility. read more

I left my two min pins, 1 1/2 year old male and 8 month old female, in The Pet Palace care for 10 days while out of town. This was my second time using them but the first stay was only one night. This place came highly recommended and has great reviews. They are clean and friendly. However, when i picked up my dogs, you could visibly tell they had lost a significant amount of weight. I did not notice until i got into the car. When they first brought them out, the pups were lively and jumping around and i was just ready to get them home. These are naturally lean dogs, but i could now see their hip bones and spine defined under their coat. Their legs looked like there was no muscle. They honestly looked starved. I requested that they were fed the centers food when i dropped them off, instead of bringing my own, and was told they ate well. It is very disappointing and honestly upsetting to see how thin they were. I dropped off two dogs, healthy, shiny and at an ideal weight and picked up my babies looking like they hadn't eaten in days. if you use them, bring your own food. if you have a small breed, you might want to request extra feedings and even weigh them before dropping them off. If the center is busy, maybe they could do occasional weigh ins for small dogs especially for extended stays. This would definitely help ensure they are eating well. definitely look closely before leaving when you pick them up. read more

We absolutely loved this place. I was so nervous about leaving our Sansa (Rhodesian Ridgeback) as we just rescued her in August. However, we had a family vacation planned months before she came to our home. Unfortunately the place we rented was not pet friendly. Luckily after touring several facilities and not being fully happy with any of them, we came across this place. Sansa stayed at The Pet Palace for 5 days. She loved it! The staff is so friendly. I felt very comfortable leaving my fur baby in their care. Between playing with her new friends and being read a bedtime story, Sansa was treated with love as she would be treated at home. We Will be recommending this place to everyone we know. read more

The Pet Palace - Sansa - Pet Groomers Near Me - Webster, Texas

This place is awesome! Before the pandemic we boarded our little dog Obi Wan the Doggie at the Petsmart Pet Hotel, but they have not opened back up. We struggled finding a place we felt comfortable with. I stumbled across this place online and made our reservation over Thanksgiving. This is a family run business and it shows. Theyve poured their hearts, soul, and a lot of resources into this business. One of the owners offered to take me on a tour of the facility. This place is state of the art. The owners, and their staff are fantastic! Having spent some time with them its easy to see they truly care about the animals and the people who own them. Im only giving this place five stars because giving them more is not an option. Obi even got a Thanksgiving meal while we were out of town. As long as we have a dog, The Pet Palace will be their home away from home. read more

The Pet Palace - Obi Wan the Doggie. - Pet Groomers Near Me - Webster, Texas

I stopped taking my dog after years of boarding and grooming. On her last groom, they cut her paws and they didn't say anything. I discovered it when we got home that she kept licking the area. I called and they didn't take responsibility. She used be calm during grooming and now she's very anxious. read more

Pet Palace has helped our family so much! Milky, our dog, has learned so much from them. He loves going there and doesn't even look back to say bye to us when we drop him off for community play because he is that excited and trusts his teachers there. Everyone that works there is so nice and accommodating. Thank you so much for treating our boy like royalty! read more

The Pet Palace - Milky loves Pet Palace! - Pet Groomers Near Me - Webster, Texas

I have a hard time finding places that will take my chow for grooming due to her being an "aggressive " dog breed ! I've had 2 visits here and my dog smells and looks amazing ! Highly recommend! read more

I highly recommend Pet Palace. My dog is always happy to get in the car to go to Pet Palace for community play or to board. The staff members are friendly, compassionate, and always know each pet and personality, and my pup comes home calm (and worn out from play). read more

Excellent, my dogs loves it. She has play day and grooming. She is so happy to go and excited to see everyone

Our dog is high-maintenance -- we admit that. He's also a 120-pound Rottweiler, so you can imagine that combination. The Pet Palace gets him and his quirks, and he absolutely adores his visits. Bethany, Emily, Adam, Lexi and all of the Pet Palace staff go out of their way to make sure he's entertained, happy and safe. Like typical over-anxious parents, we usually call while out of town, and we always get a prompt and caring response on how he's doing. The best proof of all is how happily he greets the staff when we drop him off. There's no way for a dog to fake liking and trusting the people around him. We have no affiliation to Pet Palace. We're just OCD dog parents who are grateful to have our "little puppy" treated so well. read more

The Pet Palace - Hanging out in the huge playground/pool area of the Pet Palace in Webster, Texas - Pet Groomers Near Me - Webster, Texas

I love this place! The employees are very nice helpful and knowledgeable! We took our two dogs, Yorkie and Toy Poodle. They can out looking so pretty and smelling good. The grooming was affordable and the dogs looks amazing. read more

The Pet Palace - Pet Groomers Near Me - Webster, Texas

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My dogs always come home happy and clean!!!The staff are top notch: Knowledgeable professional and friendly. The pet boutique is great with selection of high quality food, treats , toys, nutritional stuff for pets, and pet accessories. Plus if you're in a pinch, they pick up and deliver. read more

I have used The Pet Palace for boarding when we are out of town as well as doggie daycare, and grooming. I am so impressed with it all. The facilities and staff are wonderful and my dog loves it there. read more

I would never take my Bichon anywhere else. I've taken her here since she was 2 months old. The friendly staff, the clean facility and excellent grooming makes this place top notch. My only complaint is having to wait so long to have my dog groomed. I have a Bischon (Blizz) and this is her home away from home, but in the past year only Emily seems to be grooming her, but I have to plan so far ahead to get her in. read more

Our Gus came home all nice and clean after a 10 day vacation at The Pet Palace. The staff was friendly every time I called and didn't mind telling me how Gus was doing. I loved the little "report card" on how he did concerning his eating (nibbles at his food which he does away from home) to his socializing . Gus is an old dog and usually stays with my daughter but due to time we had to board him. I will continue to use The Pet Palace when I need to board him again. Thank you. read more

What can I say? I just love the Pet Palace. I can tell how amazing they are with how excited my dogs get just pulling into the parking lot. My lab Bronn loves the group play and it burns a ton of his energy. I also recommend getting a bath upon exit, I dont know if they use a perfume or spray but he never smells better then the first few days of leaving! I also enjoy the variety of bones and treats to shop for him while there as well. read more

As always I have nothing but good things to say about the experience we had with your establishment. I, like many pet lovers I'm sure, have anxiety when having to leave my dogs overnight. Well, again, Kaylee (knows us well and is always so helpful and caring towards our dogs) and the other front of house girls welcomed my dogs with big smiles and kind hellos. They were nice to us too of course! But I review again to express the gratitude we have for the consistency of comfort and assurance that the dogs are in good hands when we have to leave them overnight. I also want to point out that when we pick the dogs back up they come home and you can sense that they weren't traumatized during their stay. That's most important to us as extremely concerned pet owners. Thank you for making us humans, and our dogs happy al the time! read more

The hours for this place are wacky and miscommunicated and no one answers the phone. Their website needs to be updated in regards to check out times. I boarded my dog there and was told I could pick up at 12 (which is also what the website says) and they were closed. Poor communication read more