I have never had an experience like I did at this office (Sacramento location) - and I don't mean that in a good way. Walking out was the best decision I've made in a while.
When I originally requested a consultation, the person I spoke with was rude and little pushy. Not the greatest start to this endeavor. There was also a non-refundable $100 fee for the appointment, which I had NOT encountered with any of the other offices I contacted during this process. That should have been a huge red flag. Nevertheless, I ignored my better judgment and booked the consultation anyway.
After weeks of waiting, the day finally arrived. To say that what I experienced was a let down would be an understatement.
I promptly arrived for my appointment (early, actually), as any person does if they are respectful of others' time. The first thing I encountered was unknowledgeable and somewhat rude front desk staff. They insisted that I sign paperwork acknowledging receipt and acceptance of policies (HIPAA, records release, etc.) and other paperwork - paperwork that they did not provide to me. When I said that I could not sign something if I did not receive or read it, they looked at me like I was the biggest jerk in the world. Sorry that silly 'ol me doesn't like to sign legally binding paperwork that states I read something that I didn't. Frankly, I don't even know if they have the paperwork, since they seemed confused by my request to see it and never ended up giving it to me.
I then walked into the waiting room - what a dump. Tiny, cramped, filthy carpets - not what I would expect from a fancy, high end plastic surgery center. At this point, I'm getting worried about letting this place do anything with respect to my body. If they can't be bothered to have a clean and inviting front-facing operation, what does it look like behind the scenes?
Fast forward quite a while, I'm way past my appointment time. No communication. No "I'm sorry, the doctor is running a little behind." Just blank stares and annoyance. This office evidently does not value or respect other people's time the way most of us do. They just pack the waiting room full of people and expect them to wait indefinitely for the honor of talking about the 4-5 figure ($) cosmetic procedures the office peddles.
Then the coup de grace: the doctor. This doctor is one of the most arrogant, unprofessional people I have ever encountered in my life. I won't delve into much more, for obvious reasons. But suffice to say, I walked out, never to return again.
I will be looking elsewhere. I hope you do too. read more