We lived here for almost two and a half years from 2017-2019. It was a decent place to live,…read morethough we had many issues. I noticed that there were a lot of 5 star reviews. I'm glad most people had a good experience here, but I felt like I really needed to take the time to document my experience in detail for the Yelp community. It has been over 2 years since we lived there, so the property managers may have changed, but the mechanical issue likely still remains. First, the positives. It was really nice to be right off the bike path. It made it very family friendly and definitely felt very communal. We were walking distance to Davis Square, and it was a nice and beautiful walk along the bike path. The movie and community rooms were really nice. It has a pool table, full kitchen, multiple TV's, and a massive table. The room was definitely under-utilized as I hung out there quite often! The maintenance team was also amazing. Dick and Evan were very skilled, prompt, courteous, and professional! They definitely went above and beyond the call of duty. They live on-site, which made thing super convenient and their off-hours response time super quick. My biggest complaint is a design flaw with their HVAC and hot water system. They have a single device that heats both the hot water and the central air. The apartment has an instant hot water Navien boiler that also provides hot water to heat the air. It can only work on one of these at any given instance. So, at any given time, you have to choose to have either hot water or hot air. Being in Boston with sub freezing weather, this was not acceptable. If you take a 15 minute shower, the apartment would not be heated for the duration of that shower, so it would be freezing cold in the apartment. We were a corner unit, so the issue was likely worse in our unit than others. This was especially a problem in January/February when the temperatures dipped below 0. We had a 2 year old living there, so the temperature fluctuations was definitely a problem. We ended up having to get multiple space heaters, which proved expensive to operate. I escalated this complaint to the regional manager of Windsor communities, and they sent their regional maintenance person along with an outside plumber. They kept repeating that the system is operating normally, according to specifications (see attached letters). Never once did they recognize the design flaw in their HVAC system, or apologize for the way in which the "correctly working system" decreased our quality of life living there. The management company is not very helpful or friendly. There was high turnover (I think because it was such a stressful job), and when we had complaints, they would typically try to tell us why we were wrong or change the subject. I was disappointed to find out that the regional manager acted in the same way as the on-site property managers, which makes me think that avoiding concerns and issues by trying to explain them away is a company culture issue that comes from the top. Other issues we had: - Recurring pot smoking from a unit below us - Fire alarms randomly going off in the middle of the night (seemingly just in our unit) - Lack of guest parking spots - People parked in our assigned garage spot, and management not stepping in when the tow company did not come - Difficulty getting packages. If UPS delivered something to the front office, we would have to pick it up by the time the office closed, or remember to email them. This was inconvenient and I suggested they get a storage locker multiple times. - Constant construction nearby. This affected our water pressure multiple times. Thankfully we got out of there before the green line construction really started to take off.

This place is incredible! When setting up our new apartment, the staff was incredibly accommodating…read moreand helpful. When we need to accommodate clients nearby, this property will be our first choice without a doubt.

I lived at the Benjamin from 2020-2022. The staff/leasing office are excellent. I always had the…read moresupport I needed when minor issues came up - the repairs and attention were immediate. I had a beautiful view (didn't come cheap) but it was worth it very penny. The pool is beautiful - a great social scene and the best in seaport. the tenants are young professionals which is great for networking. They do have some great first time move incentive rent packages which are also generous. I'd live here again And def recommend it. Only thing I'd improve on (which didn't require a drop in the ratings) would be having more electric vehicle charging stations - as I had to wait a while to get one. I do believe this is in the works.

The location and amenities of The Benjamin are great. Otherwise, I can not recommend it for the…read morerental rate. The leasing experience was horrible. Everything must be done on the website, where the rent price can literally change by the minute. The agents in the office basically can't do anything so the process is so impersonal, and forget asking questions. Agents take days off (which is obv fine) but emails aren't monitored by the group, and phone calls aren't promptly returned. It feels like it's being run by a group of high school students. Overall, the apartment is nice but fyi the laundry machines are apartment size and the dryer cycle takes a minimum of 2 hrs which maintenance says is normal. The parking garage is convenient but not monitored. The walls are also thinner than our last apartment. We moved from The Alyx to save a little bit but now realize why The Alyx is more expensive. You get what you pay for! Better agents, nicer finishes, full size machines, and great concierge and parking attendants. Hope to move back there soon.

Going to my third year living here and so far so good. Big shout out to Jhon Munera from…read moremaintenance for answering my maintenance request within hours for my broken microwave. He went above and beyond with trying to troubleshoot the issue and everything was resolved in less than two days.

I had such a pleasant experience during my apartment search because of Kayden's dedication and…read moreexceptional service. He was extremely detailed when guiding me on a tour of the apartment and amenities, and he was quick to follow up on any questions I had. I felt welcomed and at ease. I would recommend Portside at East Pier to anyone looking for a luxury apartment conveniently located near the city. The views are spectacular, apartment finishes are beautiful, and the team here is very professional!

Walls and ceilings so thin, you'd swear they were made of tissue paper. Be prepared to know your…read moreneighbors intimately every sneeze, phone call, and argument, 24/7. As for management? They treat late-night noise complaints like bedtime stories heard, then ignored. Calling this a "luxury apartment" is a bold choice. Honestly, they should just rebrand as a deluxe housing project and call it a day

When we put a maintenance request in it was answered within 1 day. Ever came quickly and fixed our…read moreproblem immediately and was very kind!

Pros: 1. The apartment complex is clean and they have…read morecleaners vacuum and wipe surfaces weekly. 2. The amenities are nice and maintained 3. The leasing office and maintenance are responsive Cons: 1. Utilities are too high and property management/ leasing office refuse to do anything about it. For a 2 bed/2 bath my average water bill was $85 for normal use ( e.g. - quick daily showers, wash clothes once a week or every other week etc). The electric bill was an average of $250 and closer to $400 in the winter months because heating is also electric. So if you actually like to be warm during the winter months keep that expense in mind. 2. The walls are paper thin, you will not hear your neighbors next to you but you can hear every foot step of upstair neighbors. Hopefully you don't have a family with young kids above you, unfortunately I did. And the leasing office did nothing about it. 3. When I moved out, I was charged for scratches on the stove and +$200 was deducted from security deposit for "damages" so be aware that they will do anything to take out of security deposit if and when you move. 4. Although the apartment complex is nice, I believe the rent is overpriced and charging $100 for parking is also too much considering how much renters pay in rent; ultimately its not worth it and renters can find apartments just as nice that don't have as high rent and better located.

I'm very happy to have moved to Oak Row a month ago. It seems like many reviews online are from a…read moreprevious management company. The current management has been great from my experience so far and Matt and Ryan in the leasing office are phenomenal! They smile and greet you as you walk by and are very approachable and quick to address any questions or issues. The apartment itself is very nice with an open floor plan and new, brand-name appliances. Side note - the water pressure in the showers is amazing. There are some great amenities like game rooms and a well-rounded gym. They also have work from home spaces and a kid's play room. Outside there is a fenced-in dog run to let your dog off leash. Some owners don't pick up after themselves but that's the same anywhere you go unfortunately. The place as a whole is very pet friendly and I see a lot of dogs around. Also, it's just a 5 minute walk to Millennium Park which is a great spot to walk your dog. Did I mention there's literally a dog daycare across the street and it's one of the nicest ones I've seen? For parking, there's assigned spaces outside in the lot and inside the garage. They also have 4 electric vehicle charging stations (8 spaces) which is a huge bonus. You pay for your parking spaces but the charging station is free so it's not so bad. Although no apartment building is perfect, I can say that I'm very happy with Oak Row overall and I'd highly recommend it!

Beautiful apartment complex. Everything you could want. 5 minute walk to Alewife stationread more

Brent White was incredibly helpful and thorough as I looked for an apartment. He answered all my…read morequestions thoughtfully and did a wonderful job of showing me all the fantastic amenities and modern apartments Windsor had to offer. He went out of his way to address my specific questions and ensure I felt comfortable and confident about my decision. He was positive and clearly cares about the residents, personally greeting tenants as we passed them on my tour. It is evident that there is a wonderful community at Windsor and I look forward to joining it! Brent is great and I would highly recommend meeting with him during your apartment search!

Beware!! My lease started less than a month ago and I am shocked at how Windsor manages their…read morecommunities. My experience at Windsor at Oak Grove has been incredibly disappointing. First, they did not clean the apartment before move in. There was food debris on the refrigerator shelves. The floors were extremely dirty. Huge spiderwebs in the windows. Dead bugs everywhere. Years worth of dust and dirt on surfaces. Then, I had to send daily emails for 2 weeks for it to be partly cleaned. They did not want to clean the piled up dust from surfaces before my furniture was moved in 2.5 weeks after my lease started. DO NOT EXPECT YOUR APARTMENT TO BE CLEANED PRIOR TO MOVE IN! Second, Windsor also did not provide all keys to all the tenants until multiple emails and visits to the leasing/management office over this 2 week period. Third, the apartment floors are not well constructed and you can hear everything the upstairs tenants are doing. Every step, every door opening. Everything. You can also hear your neighbors conversations at times. Last and Even more concerning, they assigned a parking space (on my lease and on my move in paperwork) that was already assigned to another resident. I have been paying for someone else's parking spot and they are unresponsive on providing me any paperwork on another assigned parking spot. Multiple phone calls and emails without a response. DO NOT EXPECT TO RECEIVE WHAT YOU ARE PAYING FOR. The only positives about living here so far: the maintenance team is amazing. Super responsive, effective, and friendly. Neighbors are very friendly. The location is incredibly beautiful and convenient. Extremely dog friendly. Apartments are large.

Terrible management. Maintenance team are nice. They have pest manifestation. Noisy, thin walls,…read morelost package numerous times. The cost increase is insane. No peace and quiet.

we moved to woodland station apartments while our house was being renovated and it was a very easy…read moreand pleasant experience. The staff are very responsive and knowledgeable and extremely helpful. Our renovation got delayed and they worked with us and helped us more than I expected and was so impressed with how they went above and beyond to help me out when we were in a very difficult situation. I would not hesitate to rent there again, especially during a renovation given how accommodating they were. Thank you Donna, Lindsay and Norman!

Beautuful apartments that are very well maintained. The office is very responsive and address…read moreproblems the same day. Friendly building with lovely common areas including a gym , recreation room and outdoor pool. It is multi generational building and very quiet. A delightful place to live.