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The Polished Nest Chicago

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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10 months ago

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Allie G.

Thank you! We loved transforming your space.

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Closets by Design - Chicago South

Closets by Design - Chicago South

3.9
(28 reviews)

I love my closet now! My installer was very polite and professional. I was given a time frame of…read morewhen he would arrive and he was within that time frame. My installer asked me if I preferred him to take his shoes off or keep them on and he also brought a moving blanket to put down while he worked. I paid a little over $3,500.00 and I believe it was worth it. My installer was by himself and only took about an hour to finish. I would recommend this company.

$8k for closets and they LOOK LIKE TEENAGERS BUILT THEM. Workers came 3 times. SO MANY more…read moreimperfections. Tami - professional & got the quote back to us quickly. She explained that because of discount at that time, her "designer" discount, & a "multi-space" discount (did 4 closets), we would get approx. 50% off (bringing our cost to approx. $8,000)! We proceeded. A designer came out (I believe Sue) who was wonderful! Not one bad thing to say about her. Installation began 10 weeks later (12/1/21). Closets were installed in 1 day & they looked TERRIBLE. We chose the most basic option they offer - the Everyday Collection. 2 young guys (early 20s) did the installation & it was obvious they did not give a care about how anything looked. We recently remodeled the entire house so everything was brand new and freshly painted. During installation they: 1. scratched walls and ceilings in places where there was no closet, 2. used chipped panels in every closet, 3. created tons of holes when screwing closets in, 4. broke off a large piece of a panel & instead of telling us they damaged the piece & would give us a new one, they "patched" it and hoped we wouldn't notice. We were SPEECHLESS! We reached back out, dealt with Julie and Blake(the manager). My husband set up a date for them to come back and "repair" the damages (we would have preferred to have them NOT come back seeing how TERRIBLE of a job they did the first time, but unfortunately, they don't give discounts!). They finally came back for the repairs on Friday (2/18/22) mid-day.,EVERY closet needed to be repaired & they ran out of time(go figure). They finished ONE closet that day. Damages were still so bad (more damages & nonsense). They said they will be back to finish the rest on Tuesday (3/1/22)-not the following week, but the week after.. HOW ARE YOU NOT GOING TO COME BACK IMMEDIATELY TO REPAIR THE REST OF THE CLOSETS?! How unprofessional! This further showed we weren't a priority. My husband spoke w/ Julie who said Blake will reach out to him, never did.. I reached out to Julie to tell her how horrendous & careless the job was. Told her I had photos of the closet that was "finished & repaired" & she asked me to send the photos to Blake. I sent the photos,he asked me to explain exactly which panels were still damaged. I told him no, as I don't want them to touch the closet anymore since we all know there will just be more damage. He then offered a discount of 5% .. HA!!! I told him that's basically an insult & a slap in the face for everything we have dealt with! His response to that - nothing! The workers came back Tuesday morning as scheduled (3/1/22) and finished "repairing" the damages. I cleaned the closets & was appalled. How could such a "professional" company do such an awful job and charge us EIGHT THOUSAND DOLLARS ($8,000) !! I regretted not going with a different company..even IKEA! Attached photos of the closets are after the "repairs". We don't want them back to our house again. Individually, these mistakes & damages don't seem like a big deal..but when you pay $8,000, the closets to be AT LEAST decent! Do yourself a favor & CHOOSE ANOTHER COMPANY!!!! Got the warranty from Angela, looked it over & the info on the warranty was wrong. Wrong name, address, job #, date! If I didn't catch this, they wouldn't have either! Just more proof that this is NOT a professional company.

Organized Solutions

Organized Solutions

5.0
(6 reviews)

For the first time in years I got dressed from clothes hanging in my closet vs out of a laundry…read morebasket. Jan was gentle and kind helping me go through things I haven't touched in years. At times I got anxious because it was overwhelming but she got me through it. I'll be having her back to help on other parts of the house.

Jan is a Miracle Worker!…read more I had 3 visits with Jan in November 2020, and I can't recommend her enough. When you tend to be cluttered and organizationally challenged, getting some help is absolutely life-changing. She was very friendly and knowledgeable and had some great ideas! Before starting work on my cluttered office, Jan spent some time talking with me about what I use most often, what things make sense to put in a different spot, and what would be best to hide/store. As we organized, she frequently checked in with me on whether I liked where things were being placed, how they looked, and whether it would be easy for me to find and use. I will say that prior to her first visit, I did go through the office and try and put "like" things together, and I got rid of a lot of stuff I didn't need. This helped us maximize our time, and hiring her was a great way to motivate me to start making changes. She also worked with what I had available, so I did not need to go out and purchase a bunch of expensive organizing systems. The great benefit to this is that once you have your area organized, you can then decide and purchase exactly what you need for the space. I already had a bunch of organizing stuff from Ikea, and it all worked just fine. I started out with an office overflowing with books, office supplies, computer supplies, and hundreds of random things that I had stacked on bookshelves because I couldn't quite figure out where they should go. The end result was an amazing transformation. Not only is it visually appealing, but everything is easy to find and use. Her methods make sense to me and now I'm organizing more areas on my own. I was so impressed that I asked her back to help me organize my laundry room, which, you guessed it, had no useable counter space, and was cluttered with every cleaning and laundry product imaginable. Basically anything in the house I didn't know what to do with ended up there. She got that room whipped into shape so fast I could not believe it. I still stand there and stare at it when I walk by, thinking, why did I wait so long to call an organizer? Her rates are very reasonable, and looking at what we accomplished in a few hours, I wish I had done this years ago! I'm already planning my next organizing project.

The Polished Nest Chicago - interiordesign - Updated June 2026

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