Best experience we've had with a contractor. A year after install they continue to provide…read moresupport and upgrades for us and answer our questions about our pool. Easy to work with. THEY GO OUT OF THEIR WAY TO MAKE YOU HAPPY. Extremely satisfied and I'm hard to please. These guys know their work and did a great job installing, opening and closing our pool. We never got a returned call from other pool installers and Hans and Steve always answer my call and my questions.

I wanted to post this before the build season starts. Please…read morebe careful selecting this company, choose one that will own their mistakes and is hopefully inclined to cover them. They did earn some stars, charming crew, sales add-on were handled well, in general they were okay to work with, see that other review (harley324) that was while "in process" , it was like that until after "completion". The bad... They had an issue internally communicating the proper liner design (location of stairs) to the manufacturer. With the experience of over 20 or 30yrs I know they saw the issue when installing yet proceeded without saying anything. I am now left with a large white seam, pattern doesn't match, and separated bead on my pool wall that normally is hidden behind steps. The best I got is to quote Steve "it's not going to leak". What is irritating is now my liner warranty is void also, confirmed when I communicated to Latham directly. I had to notice it on my own, find out the root cause Hans and Steve didn't communicate or stay organized with their submittals. They currently have not moved forward with any remediation, hopefully this review will help before it escalates further. I built the waterfall myself since they didn't offer that service. Added a star for measuring it like crazy to fit correctly. Contact me for photos

Ben and his crew with Scott have been absolutely wonderful in keeping up with my pool for years…read more They are always responsive with professional and polite interactions. They did an amazing renovation of the pool and tile last year. They are in and out maintaining the pool without me even knowing they are here. When an issue arises, they find their way to get to me within 24 hours. They definitely allow me to have more time to enjoy the pool.

Great Services. I have had a pool pump and filter replacement and pool opening and closings.read more

Whitey takes his pools seriously and knows what he is talking about. He's old school so if you want…read moreto communicate with him, it's via phone calls and he's got a unique personality. What matters overall in a very niche repair field is follow through. Whitey will take good care of your pool and he demonstrates gratitude even to people who call around for quotes and end up going another direction. Originally we were debating which company to use to repair our pool liner and steps and had gotten quotes from several companies. We went with a company that claimed they could refurbish the steps... well we learned the hard way that some things are just too good to be true. I regret not just finding a way for Whitey to do my liner. I know he would have done it right and taken the time to answer all of my questions. I know this because my neighbors who we referred to him said that was their exact experience. He and his son kept coming over to check and monitor the refill of the pool once the liner was installed. Our experience with another company was not like that whatsoever. We kept having our calls and texts with legitimate questions ignored. If you call Whitey he may not pick up right away but he will call you back when he has a moment and will answer your questions. I appreciate that after 4 months of going back and forth to get a clear picture and answers. I also would say that when you look for companies to fix your stuff pay attention to the recency of reviews. I was floored when I saw the ratings on this website and a couple of other places. Whitey has customers spanning back decades. If I had to guess, many of them are old school too and won't take the time to jump online and leave a review. Anyways, after calling around in August and getting ignored by other companies or being offered ridiculous prices for a basic cover, we reached out to Whitey to get a cover on our pool. He's been updating us along the way and came out when he told us he was going to come out. Whitey prices competitively and because he's been in the business for years he has connections that help him get the job done for his customers. He even will go the extra mile to help you get things fixed that...well... you decided to have someone else attempt to. Now put up a website so I can leave you a Google Review too!

Whitey is very knowledgeable and did a fantastic job installing our pool liner. He is one of the…read morehardest workers. Our pool is very old and very big so his coming alongside us to help was awesome. He gave us the best deal of any of the other pool companies around. Some people might be turned off by his personality but he cares about the work he does and it shows. If you are patient with him he will give you quality work for a great price.

The McConnell Pool family is the best. Our pool and spa are great and they have provided us with…read moresuperb service.

I have been a client of McConnel pools for 9 years. They have never let me down!…read morethey have managed my pool beautully, taken care of any malfunction in a timely manner and have always been polite. So glad I can enjoy my pool without worry. Thank you, McConnell Pools!

DO NOT USE THIS COMPANY. Their customer service is horrible. They are arrogant, overpriced,…read moremisogynistic, and obnoxious. We bought a house with a small pool and went to Caribbean Pool Service as a both a local Alexandria company and the company that had previously serviced the pool hoping to find a company we could trust to help us with our new pool. After zero communication over more than a week after we had scheduled to have the pool 'cleaned', the first crew arrived with broken equipment to drain the pool. Two weeks after the initial scheduled date, the acid wash made the pool worse. When we contacted the company they told us we had asked for the acid wash. We clearly were new pool owners who had no idea what we were doing and had looked to them for their professional opinion. I was told initially that the president of the company had come to look at the pool to see what it needed but later was told that they hadn't looked at the pool and that it was our request. Upon calling repeatedly and being put off over and over we contacted other pool companies for estimates. Caribbean demanded that we pay for the acid wash but finally negotiated a price and they said they would re-plaster the pool. It took additional weeks of calling and being put off and patronizing and condescending responses but they came and drained the pool. It still took another TEN days before before they finally sent a crew who blasted music on a Sunday morning in our quiet neighborhood. To top it off, they sent us a bill the next day after completion with an immediate due date! When we didn't pay within a few days we were sent threatening, harassing and demeaning emails and messages. Even when we sent them payment information, they followed up with additional harassing emails. I have dealt with dozens of contractors and service companies over the years. I have NEVER had service this atrocious. Please do yourself a favor and find another company.

We have a pool that needed new tile and coping because it was old. I called Caribbean and two other…read morecompanies for an estimate. Their estimate was free and their price was very competitive. The guy who came out was very friendly and very knowledgeable about pools and the work that needed to be done on my pool specifically. After checking their references, I decided to go with Caribbean because I felt very comfortable and their customers were very positive. Once we picked out our tile and coping, they got started right away. They started everything on a Monday and had it ready to swim in by the weekend with everything done. I was very pleased with the work they did and how quickly they got it done. We were so pleased that we have them doing a weekly pool cleaning for us this coming summer.

Amy is very nice! She is always very knowledgeable of service provided…read more Thank you Amy!!!

I cannot say enough good things about Marlboro Pools! The customer service here is absolutely…read moretop-notch. A huge shoutout to Amy, Leah, Caitlyn, and Jenny at the front desk...They are amazing! Every time I walk in or call, they are welcoming, incredibly helpful, and always go the extra mile to make sure I have exactly what I need. It is rare to find a team where everyone is so consistently wonderful!! ~ Troy

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

B McCall is a wonderful company. I rung them with an urgent plumbing issue and they responded with…read morespeed and integrity. Trust is really important with service companies and the ownership of this crew went above and beyond to earn my trust. They are the best in the area.

B McCall plumbing replaced my outdoor spigot when it froze and they did a great job. The work was…read moredone quickly and the pricing was was fair.