Review for Matt - Hot Tub Service Technician Matt provided…read moreoutstanding customer service from start to finish. My previous technician from another company advised against replacing the circuit board, but Matt recommended we go ahead--and I'm glad we did! He installed the new board, and now the tub works perfectly. Matt was attentive to our schedule, delivered excellent workmanship, and even showed up when he wasn't feeling well. That level of dedication speaks volumes about his professionalism and commitment. He is a great representation of your company. When the time comes for a new hot tub, I will absolutely purchase from Master Spas because of this experience. Highly recommend Matt and the team!

I was nervous about getting a hot tub but finally decided on the TS 240X during a trade show in…read moreFebruary. It was finally delivered in July, and we explained that the concrete slab we were having poured as part of our backyard project would not yet be done. No problem, we were told - and the hot tub was delivered to our garage. The delivery went smoothly and the delivery team was professional and helpful. They wrote on my receipt that a second move would be necessary so they could come ensure everything worked and all the features and processes explained (since we are new to this) once the pad was ready. When my project was completed two weeks later, I called to arrange that second move and was told "we don't do that" by the most unhelpful and rude customer service person ever. When I said - wait, it's written right on my receipt, you should have that record - he told me I was giving him "a little too much attitude for 9:15 on a Thursday morning." After he located the record that confirmed I was correct, (and after I picked my jaw up from the floor) he said "I suppose just because we don't normally do that doesn't mean we can't" - and he promised to have the delivery person call to set up a day and time. It's six weeks later and no phone call. Needless to say we had to pay someone else to move it for us and I figured out the system, chemicals and controls online. What a terrible way to reward someone who spent $12K with your company. The experience took the shine off the purchase for sure - and we have told EVERYONE we know who is considering a spa to STAY AWAY. And it's too bad, because it IS a nice spa....but wow. CAN NOT RECOMMEND - and I would NEVER do business with you again. Now I'm wondering who I can get to winterize it for me and reopen it without voiding my warranty - because no way am I putting myself through that again. I'd also like to add that this happened one day after a death in the family - so perhaps I sounded a bit upset - but regardless, that is no way to treat a customer. I'm just disgusted. Then, I reached out to their main office for customer service. They said they'd contact the Appleton store for a follow up. Two months later - not a word. In other words, no one cares. STAY AWAY.

I am so thankful someone told us about Placeway! I was previously dealing with Pool People…read more(Schofield WI). It took months for part of our 'in stock' pool to come and when parts were missing the emails to us were very rude as if it were our fault. Dan from Placeway took the time, listened to my frustrations, tested our water and schooled me on how to use all the chemicals. Placeway is very knowledgeable and wonderful to deal with.

I am so grateful for Placeway! I was previously arguing with Pool People (Schofield WI) for the…read morelast 9 months regarding a malfunctioning/overheating tub under warranty. Dan from Placeway took the time, listened to my frustrations and offered suggestions. Placeway is compassionate, knowledgeable and prompt. 5 Stars and then some for Placeway!!

makes appointments doesn't show up. Leaves you hanging for weeks at a time I've dealt with him for…read morea 4+ years never again worst business person I have ever met. I am in multiple business owner. I have never treated my customers in such a bad way.

Pat and Team are always ready and willing to help however they can. Their knowledge and expertise…read moreis exceptional.

they are the best . Their customer service is top-notch. We will use them for any repairs or…read moreupdates and chemicals. We will need at our home or at the resort. thanks Lilikoi resort

This business has great hot tubs, great grills, and amazing service. I used to go to the old…read morestore, which was ok, but the new location is really nice. Those Bullfrog spas are so great. I love the switchable jet packs.

I was told over the phone that they would probably fix it when they come out. BUT The guy came out…read moreunscrewed the side off my hot tub then told me what I already knew was wrong with it and charged me 105$ then left! He didn't even screw the side back on the hot tub! He literally did nothing except open the side and left! Now I have to put it back together my self!!! Total 105$ rip off!

H and H installed my inground pool about 25 years ago. Occasionally, when I needed service, they…read morewere responsive, professional, fairly priced and good to do business with. This summer I needed a new liner installed. The price quote was competitive. Their crew was very efficient and did the whole job in 2 hours. I'm happy with their work, as usual. Don't hesitate using their service. They will take care of you!

Amy is very understanding and she will help you as much as she could or can any questions just call…read moreher up and her husband is very handy by repairing the soft tubs. Good Company I'm from Milwaukee Wisconsin.

First, it was a very pleasant experience. Genuinely nice people. They replaced the circuit board…read moreand face plate for me in a very short turnaround time.. They even rid of a mouse nest I was unaware of. I do not live too close to this location, but would travel to see them again if I need anything else.