After visiting a number of glass stores for a simple glass window replacement, I finally decided on…read morethis one. The team of glass repair and replacement personal are absolutely amazing. Super honest people that did fine work for a fair price. Will be coming back if I ever need any custom glass work again. Ask for Jose. He's the best!

Everything was great. The guys who did the measuring and install were pros, and the final result is…read moreperfect. They did a backsplash for me--tempered glass painted the color I chose. Monique, who does all the scheduling and communications, even fast-tracked it a few days before their usual timeframe to get it done before we left on vacation. Highly recommend.

Great service and delivery - quality glass and perfect fit - Reasonable price. I needed a big,…read moreround coffee-table top glass cut to replace a broken one. And the owner graciously brought it all the way to my fourth-floor walk-up in the East Village as there was no way I could carry it myself. I am more than grateful. I highly recommend Urban Glass. Will return for future projects.

A craftsman. Excellent work, great attention to detail and very reasonable prices…read more I needed a mirror cut to replace a mirror on a custom bathroom cabinet. I was in and out of Urban Glass & Design in about 20 minutes, with exactly what i needed. Did a great job, friendly service. I can't say enough good things about this guy. Thanks!! I'm planning on getting sone more mirrors & glass shelves done soon, this is where i will go!

Amazing customer service, product came out exactly as I wanted, and competitive prices…read more Was researching online for places to cut me a custom piece of glass for a table top. I decided to check out Crystal Glass & Mirror and put in an order online. Unfortunately I made a mistake placing the order online, and called the store after hours to leave a message explaining the situation. Someone called me first thing in the morning and was able to sort it all out. Everything was done quickly, and it was cut to perfection. The glass felt sturdy, and it has held up quite nicely. Everyone I talked to from order to pickup was super nice. Definitely would recommend for all your glass needs.

I obtained quotes from every glass service in the NYC area. The Crystal Glass quote was remarkably…read morelower than all the others. I learned that this is because they own $800K CNC equipment for large jobs cutting and edge polishing. All the other local providers probably outsource to them. Their service is excellent and they were a pleasure to work with. I depended on white glove delivery service to carry a 245lb dining table top into our home up one flight of stairs. They took their time and care to align the top on the table base correctly. I cannot recommend them highly enough!

Excellent customer service, professional and courteous. They don't mind explaining what they are…read moredoing and why they are doing it this way. I highly recommend them. They clean up behind themselves also.

So helpful, friendly and fair. Had to fix two broken window panes. They did them the same day. And…read morewhen I had trouble reinstalling on my own Anthony stopped over to help. First class service! Thanks!!

Excellent service and shades ! Very professional,…read morereasonably priced and fast ! Installation was smooth and extremely happy with the results ! Highly recommend !!!

Got blackout shades from here and after using them for several weeks, we are pretty disappointed…read more They are definitely not blackout on installation, theres a large amount if light that comes in through the sides. We flagged this after installation and they say its standard. Additionally, the shades themselves get caught on themselves rolling up, and sometimes will not stay in place we want them, and just roll all the way down. The employees and the installation was fine, but the product really feels not as was advertised to us personally. UPDATE: After I posted this original review at 3 stars, the owner of the company reached out and offered to provide sidechannels that would reduce the light. We declined the offer because we don't like the look of the channels themselves, but the company did come out and replace one of the rollers, which was defective upon installation. I have updated this to four stars because of the service and offer.

Excellent experience. We love that it came and was installed in a timely manner. The glass is clear…read moreand everything looks great.

NY Glass handled the mirror installation for our apartment building gym and delivered excellent…read moreresults. The mirrors were installed evenly across the wall with strong, secure mounting. The gym now looks modern and well-finished, adding real value to the property. Professional and reliable service.

Marc came right when he was scheduled and listened to what we wanted. He came equipped with books…read moreof fabric; he explained what the possibilities were and showed us fabrics and colors. Efficient, understanding, and clear about what we could do. Our custom-made curtains are perfect - measured perfectly, hung perfectly. And when we had some concerns, Marc came back, saw the problems (minor) and fixed them on the spot. We're very pleased with the finished job.

What a professional firm, from design guidance, accurate measuring, which led me to tweak my order…read moreto accommodate the measurements. I would strongly recommend The Blind Store.

I wanted a simple motorized shade for our bedroom. measurement went easy, shade was ready quickly,…read moreinstaller was polite. After all the time and stress over the installation of our motorized shade the owner, Guy finally called. He had two purposes for his call. First to attempt to fix the problems we had and second to ask me to take down my poor review. After a week of inaction and stress I wasn't willing to allow them to make and install a new shade. I had spent a week trying to get them to respond to my calls and make the installation good/right. Laor, did return most of my phone calls. "Customer Service" was anything but helpful. Promises, messages went unanswered and in fact the woman I spoke to a number of times began hanging up on me! Guy asked what I wanted, a full refund! To his credit he did offer a full refund. His second purpose was for me to take down my review of his company. My original review was honest, factual and without any emotional comments or name calling. It left the reader to make their own decision about NY City Blinds. I felt it was a fair, though poor review. The evening of Guy's call he did refund our full cost. I had agreed to leave the shade with my doorman for him to have picked up, once replacements were installed. So, my reponse to Guy's request to take down my negative review is this replacement review: The NY City Blinds two employees that worked with me - Laor, who measured my window and the installer (sorry, I forgot your name) were both polite and actually enjoyable to work with. Guy, the owner was polite, professional and did go out of his way to make me a happy customer. This is New York City and it comes with a host of confounding problems. Manhattan alone is larger than almost every other city in the country! It's crowded. People generally are extremely demanding. There are dozens of choices for EVERYTHNG within blocks of your apartment (home). There is an extremely high expectation for quality. Price, surprisingly given the general wealth of New Yorkers, remains a strong selling point. New Yorkers want the very best products and the very lowest price! It's a tough place to make a business work. It's a tough place to live. Everybody that has a business in New York "is the best" so it's hard to evaluate and select a business that will provide a good service and product and charge a reasonable price. NY City Blinds changed my feelings about their people (except Customer Service - Guy take note!). Guy did try hard to make me a happy customer. I will give his a lot of credit for this. The best I can do is give them two stars for the installation. Guy gets 4 stars. He went beyond what I expect. I do expect Customer Service to improve. The negative review is down. I have to be honest in my review.

We worked with Mauricio who's based at the UES office. He was authentic, professional, and very…read moreeasy to work with. He's also knowledgable about fabrics and trends and invited us to the UES showroom to explore more after his free consultation at our apartment. When the fabric we chose was out of stock, Mauricio offered us a higher value fabric at the same cost. The drapes were done promptly and we received an email to schedule a time. Getting the COI from NY City Blinds was also straightforward. We are super happy with the result - pinch pleated drapes with tie-backs which look really elegant on our bay window. The installers were professional and polite, and the customer service (pre, during, and post) was excellent. We look forward to working with them again when we're ready to change the window treatments in our other rooms.