Responsive management, quick and prompt responses to maintenance requests.. parking is a little wonky but usually fine.

The Q Apartments' rating went from 4.5 to 4.1, and honestly, I believe it may drop even lower in the coming months. At first, I truly wanted to praise this apartment complex because the area itself is nice and convenient. However, the management office has been extremely disappointing, and because of that, I feel this place deserves a much lower rating. I have experienced many problems while living here, and I want to share them honestly. False Charges After Moving In When my wife and I first moved in, we paid everything required. Then, only one week later, we received a letter from the management office claiming that we owed additional money because of a "miscalculation error." They provided no proof, no documents, and no clear explanation. This mistake was completely on their side, yet they still made us pay for it. We paid only because we wanted to avoid problems as new tenants, but it was unfair and unprofessional. Constant Towing Problems Our car and even our visitors' cars were towed more than six times because there was not enough available parking. Sometimes, even when parking outside of their designated parking area, cars were still towed for tiny and unreasonable reasons. The parking situation is stressful and poorly managed. Payment Processing Issues and False Balances Even when paying with a money order, management sometimes took up to two weeks to process the payment into their system. During that delay, they would later send notices falsely claiming that we owed money that had already been paid. Because of this, they added unnecessary late fees, making the balance higher unfairly. Unfair Security Deposit Deductions When I moved out, they kept about $1,500 from my security deposit. Their explanation was "severe stove damage" and an "outstanding balance," both of which were false. Regarding the stove: my wife and I noticed a small line where the burner heat naturally hits the stove surface. This was normal wear caused by cooking and heat over time. We did not damage the stove ourselves. Yet they charged us more than $800 for it instead of repairing or maintaining it as part of normal apartment upkeep. They also claimed I had an "outstanding balance," even though I had already paid everything and owed $0 when moving out. The worst part is that they even sent me a letter confirming that my balance was zero, but later they still deducted money from my security deposit claiming I owed them money. We have asked them to return our money, and we are still waiting for a response. In my opinion, this management office is disrespectful and unprofessional. I have many more issues I could talk about, but I will stop here for now and may leave more reviews later. I also have picture proof for every single thing I mentioned in this review, and I am prepared to share more details and evidence later if necessary. read more

AVOID THIS PLACE AT ALL COSTS IF YOU'RE CONSIDERING LIVING HERE. There have been multiple police incidents in the past six months. In September, police were here with riot shields and guns in regards to an investigation, and then again last night there was an incident where two men with handguns and drills were trying to drill their way into a resident's apartment. If the safety issues aren't enough to deter you, consider their manipulative, dishonest, and greedy lease renewal tactics. On May 20th, I received a lease renewal agreement that outlined lease renewal options for a 9 month lease, 13 month lease, and month to month lease - all at $3,050/month. It specifically stated that if I did not have a lease renewal agreement in place by August 14, 2022, I would automatically assume a month-to-month status at the rate of $3,050.00. 12 days before the 14th, on August 2nd, I was informed that this letter was a mistake and that the month to month rate is significantly higher. Instead of doing the right thing and honoring the original letter, they told me it was a mistake and I would have to pay a higher rate. I tried explaining that if I had known the rate would be significantly higher, I would have explored more affordable housing accommodations, but there was no way I'd be able to find something in 12 days. The regional manager and I ended up agreeing on an additional month-to-month charge of $75/month on top of the $3,050 for a total of $3,125. Then, JUST ONE MONTH LATER, they informed me that the rate would be increasing to $3,560! As you can see, they are exploitative and predatory with their renewal practices. Between feeling unsafe here and their predatory lease renewal practices, I hope it's clear how undesirable this location is. It pales in comparison, but there have also been other nuisances during my time here. When the golf simulator was out of order for 3+ weeks, they said they could not prorate rent at all due to this key amenity they use as a selling point being out of order, but that they were going to kick off the simulator being back up and running and will be providing t-shirts, snacks, and gift card prizes. THIS NEVER HAPPENED. They are liars. What else? There's always dog poop on the ground from residents who don't clean up after their pets (The Q will say they bag/test feces and fine the resident, but they never pick it up unless you complain and I don't really want to have to be the poop police) Only six guest parking spots are available here due to their poor planning and their solution is to have your guests park along the street which can quickly get backed up to 1/4 mile away, including in the dead of winter. There's a reason they're not at full occupancy and are trying to bribe residents with a $750 referral bonus for referring someone who moves in...but any resident here wouldn't wish living at The Q upon their worst enemy. Don't Walk, RUN away and find somewhere better to live where you don't have to worry about your safety, being price gouged, and general lack of management accountability. read more

Great little community, excellent for golf enthusiasts, it sits on a golf course at the end of the street. Great amenities, excellent club room for guests, most of the units in building 1 or rented so it's a small walk to the better perks but nice courtyard with sprinklers and a grill, dog area, really nice gym and even comes with a yoga room. Excellent property for a good price read more

It's been a year since I left The Q but it's still scary to think back on a year later. Reading new reviews on google and yelp regarding safety at The Q makes us even happier we moved out when we did. Unfortunately The Q wasn't what we had hoped it would be. I only wish I trusted the reviews of Dolben and other Dolben properties before signing a lease here in 2020. We thought we found the perfect apartment with views of Boston. We asked for a two bedroom on the top floor so we wouldn't have any noise above us. To our surprise once the building was ready for move in it was discovered a roof deck was directly above our apartment home. When we inquired about testing the noise ourselves we were told no because it was still under construction and they assured us we wouldn't hear anything due to the quality of craftsmanship and insulation. We trusted The Q and decided to move ahead. After a long day of moving in and unpacking we sat down to have our first dinner. Even though the Q told us we were unable to test the rooftop deck for noise, somehow another resident was able to access the rooftop deck above us. Immediately all we heard was BANG BANG BANG with every step they took. We could even hear them talking and laughing. Then on Monday at 6 AM construction started and it sounded like we were living under a collapsing building. I raised this to property management right away and was met with nothing but resistance and no sympathy for the situation. The noise was unbearable and we asked to move and were told it would be at our expense. After much back and fourth I was finally able to talk to the regional property manager who offered a credit to cover part of our moving costs and the remainder of our move in incentive. We moved into building 2 and were happy with a much quieter apartment after months of living under a construction zone and residents above us when the roof deck wasn't yet open. However, let me be clear that even on the top floor you hear every footstep and noise of the apartment home beneath you! I could go on about other issues like grills that don't work, limited amenities, a tiny gym, lack of any support from management, unclear emails from management, AC that took weeks to fix, lukewarm water, high electricity bills, lost packages (some discarded by the Q if not picked up within 5 days of delivery, so don't go on vacation), high rent, rent increases, etc. The property manger is useless and only works against you, acting as if you are beneath her and can't match her intelligence. Parking is a huge issue and isn't getting any better (we had garage parking, although doors were often broken leaving your car exposed to the elements, or leaving you locked inside while trying to leave for work). The Q will also send out many emails reminding residents not to store items in their parking spaces but will happily store their own items near and around spaces such as lawn mowers, containers of gasoline, shovels etc. The reviews that say parking is improving is only due to the number of people who have moved out over the past several month leaving empty units but yet cars still need to park on Quarry Hills drive as there are not enough garage or outdoor spaces. Even though the lease says no commercial vehicles allowed, there are many and they stay parked for weeks at a time. Management also takes up the empty garage spaces including handicap spaces with their golf carts and personal vehicles. They often park their golf carts next to resident cars parked in handicap spaces making it difficult for those residents to access their cars. If anyone were to ask me if I recommend the Q the answer would be no absolutely not. Om a positive note, Craig is a great person and has respect for residents. Management should take a lesson from him. read more

The staff at the Q is very kind and attentive to their residents. Any maintenance issue I've ever had, James has taken great care of it and solved the problem. Sue and Kayla are very helpful and genuinely care about you as well. read more

since moving in, it's really not worth the rent. Staff is very rude and they don't help you with anything. Whether it be bad neighbors or rude neighbors. They tend to favor white people which was a bad experience for us. They say they understand but they really don't. We have had noise complaints because of crazy neighbors and we immediately get a warning. But, when I complained about our white neighbors upstair. Management will literally walk by their door and call me saying they don't hear anything so there's nothing they can do, which is ridiculous. Management, entitled neighbors, and the thinness of the floors are a big no for me. The noise is CRAZY. I hear every footstep from my neighbors above AND below me. Never have I lived somewhere that I can hear my neighbors walk or close doors behind them In the apartment below me. Not to mention I can hear every conversation and argument people upstairs have. This place is not worth it at all, thank god I moved out. Now I live in a cheaper place, but I don't hear people above or below me and now I feel like I can finally relax. This place is definitely not worth the money for the cheap quality and honestly overall shitty people. ALSOOO not to mention they never clean the elevators. a dog can poop or pee and it will be there for DAYS read more

It is Abnormal small storage space and the water system needs updating getting random sewage fees , Also the parking is a living night mare , for the price I would never recommend moving here needs too be explained the parking situation and how the dogs run the community I feel like I have too move around aggressive Dogs on a daily basis . read more