This isn't so much about the store, but about the brand…read more I've been a huge Madewell fan for at least the past 10 yrs. Lately, we're not in alignment as much. In the past, I depended on Madewell for consistently delivering on quality leather goods: tote bags for work, leather boots, loafers and cute casual bags. As an educator, those were my staples. They also had great smooth cotton graphics tees and my faves were when they'd collaborate with orgs such as the NY Botanical Gardens. Rummaging through the sale sections during off season is usually catch some great cardigans and blazers for the fall and great bandannas and jewelry to add a little razzle dazzle. Nowadays, the prices have risen astronomically. Little stackable earrings are now on average $58 and the clasps are weak and poorly made. One day after purchasing 2 pairs from this store, they're coming apart. Purchase a purse, the leather is trashy. A lot of the classics that myself and half the teachers at my school used to purchase have been removed from the rotation. Super annoying! Madewell, please get back to basics. I know the political climate has driven production up , but don't loose your entire customer base and maintain integrity around production. Thanks

This is a review only of the redhead manager. Everyone else is nice to work with…read more I would sincerely hope the person responsible for running a clothing retail location would understand what someone means by I would like the money refunded to my credit card and not on a gift card. She tried to embarrass the f out of me in front of a full line bc I asked to have my purchase returned to my credit card which was the means by which I made my purchase. Routinely saying "I'm not following you at all" "I am so confused what you're asking for" "you want to do what????" in a very snarky rude demeanor. The customer service was -100/10. Learn how to do your job and stop being rude. And also, no one should allow you to be customer facing.

Service was great for a retail shop. Recommended items to go with what you already had picked out…read more I appreciated that. I didn't like if it was snug on me and pulling though and they would tell me was perfect for me. Nice selection of styles and colors that aren't common. Sizing is an issue with the one size fits all. There were several skirts I would have bought if they had had a couple of sizes like small, medium, and large. I could get them on but they would pull or snug. I don't pay money for anything unless it's a proper fit. I really wish they had a care tag or card for each clothing item. There are not any tags identifying what the material is. This makes for tricky washing or do I need to dry clean?

Don't recommend. The price for the quality is absurd. They sell you polyester and on top of that…read morethey get it from other clothing stores and sell for way more. They also don't let you return purchases, only store credit. Which I don't want.

The best buffalo exchange. I used to live in Williamsburg and would frequent this location often…read more This week I stopped by while on vacation and scored some gems. The pricing is quite fair. The staff are doing research. As a buyer, you'll pay as much as or slightly less than what is being sold on Poshmark or Depop in my opinion. Sometimes you'll get lucky and a limited piece will be priced at what similar items for that brand would be priced ... and that's the thrill of it all. Great quality items that you get to try on and feel. A lot of new with tag items.

Despite my horrible experience with the Chelsea location, this Brooklyn (WILLIAMSBURG) Buffalo…read moreExchange completely brought back my love for thrifting--and for this company in general! I was actually on my way to Beacon's Closet when I took a wrong turn and boom!--Buffalo Exchange appeared right in front of me. I figured, why not check it out since I'd never been to this one before? This location is definitely on the smaller side, but don't let that fool you--you'll find some beautiful pieces here. The staff is absolutely amazing: super friendly, professional, knowledgeable, and best of all, honest. And when I say honest, I mean it. They're very upfront about how low the company's buying percentages are. So if you think you're getting $900 for your $1,400 Balenciaga sneakers, you're sadly mistaken--but they'll tell you exactly what they can offer and even suggest other stores that might better fit your item's value. That kind of integrity and transparency means everything to me. It shows they genuinely care about you and your items. I've already visited twice, and I can confidently say this little Williamsburg shop is hands down the best Buffalo Exchange location. Chelsea and NoHo should definitely come take notes--this is the kind of service every location should strive for. Buffalo Exchange corporate: if every store had this same energy and approach, your brand would truly skyrocket. Thank you, Williamsburg Buffalo Exchange team, for making both of my visits such a great experience. I'll be back in a few days--keep up the amazing work!

Super cute location with a BIG selection. Lots of shoes, bags, and of course clothes. Good mix of…read moredesigner/name brand and other less expensive options. I could've stayed here for so long going through all the racks. I loved their sunglasses as well. Nice employees that answered the questions I had.

Quite possibly the slowest working buyers "work" here and by work I mean gossip and chat about…read moretheir personal lives while taking their sweet time to look through clothes. Wait to sell is absolutely insane and it's obvious they don't care and neither does the management. Take your clothes to another Crossroads cause this one ain't it.

What a wonderful buying experience. I walked in, Frank greeted me, not only asked what I wanted,…read morebut picked up on every unspoken clue. He quickly gathered five pairs to try, knowing not only the size I said, but using his knowledge of his inventory that fit what I was asking for, even if I didn't directly ask it. Not only did Frank give me five pairs, but he actually put them in an order that would give me the best idea of what to look for in fit and feel. We quickly got down to two pair, and he explained the differences between the two, both short-term and long-term. There was zero pressure, zero pushing, just honest feedback. One pair was twice as much as the other, but he didn't push anything either way. (I went with the less expensive pair -- cheaper is not the right word, because they are excellent quality.) Not only that, he offered to have them hemmed right there on the spot. Within 45 minutes of walking in the door, not only did I have a new pair of jeans, but tailored and walked out the door with my new jeans. As for the jeans? They're great. I went with a pair that Brooklyn Denim made and I absolutely love them. Frank also made a profile for me and saved the info of the other pair that I liked in case I want to order those at a later date. Because I don't live in town, it's a great resource. I really can't recommend Brooklyn Denim enough.

Brought a pair of jeans in for alteration and couldn't be happier with the result! They look…read morefantastic and the alteration was reasonably priced for the work. Cannot recommend this place enough, they are masters at their craft!

While I haven't shopped at this location yet, I did stop by for a 7:15an Sculpt class…read more Doors were locked until about 7 mins before class and the studio is upstairs. (This store is huge by the way, and a lot of the clothes were really cute.) Aside from the sign to go upstairs, there wasn't much signage for lockers, restrooms or the space itself that I noticed but restrooms and lockers were tucked in the corner behind some black divider belts and class was through an opening in the side wall. I really loved the ambiance of this studio. There were about 8 of us + the instructor. Mats, blocks and weights were provided and we moved at a steady pace through exercises (think Pilates/barre/yoga mix) to music. Naturally light coming in through the windows ended our practice and I left feeling awake and ready for the day. I'll definitely come back!

This review is for the mat pilates class with Kayla:…read more If you want an instructor who keeps reasonable pacing / any sort of beat, or who pays attention to her students, this is NOT the class for you! I left the class fuming with anger at how careless it was. The instructor did not give *one single moment* of pause during the entire class! Not a 3-second child's pose, not "ok, take a breath and grab a sip of water." This is unhealthy. She also did not watch us, or offer any correction. She'd do crunches herself, and while staring at the ceiling chirp "great job! Amazing!" Um, how would you know? Everything she counted out was wildly off the beat, and she'd speed up at random, without regard to what students were doing. She also skipped the number 5 every time she was counting?? Like "seven, six, four-three-two-one." Not sure if she has a superstition against 5, or just doesn't know how to count. This was such a bad class that I will not be returning to this studio.

I saw a pretty scarf in First Avenue Clothing store window that drew me in, but it was the…read moreproprietor who was very accommodating and congenial which spurred me to make the purchase. The FAC store has a lot of nice merchandise at very reasonable prices, and I plan to return!

Women's clothing. Always has plus sizes available. Quality…read moreclothing. Separates, suits, and fashion dresses. High end clothes for a low price. Friendly atmosphere. One small fitting room. Worth the visit. Probably more suitable for mature women. Not for the young and trendy. For professional, modest & well dressed women!