This place was very nice, and had a great breakfast. The staff was really nice also. Our room was on the 2nd floor and was very nice. Really loved that they kept the smoking rooms in a totally different building, away from the main building. The pool was warm and so nice. We really enjoyed our stay here. read more

Worst motel ever They do not allow pets in their hotel, so we had to stay in their motel room, a separate building. This was the tiniest room we have ever stayed in. Only a full size bed which was extremely uncomfortable. Room was noisy. Lousy window coverings which allowed a lot of outside light in. Carpet had numerous stains on it. If you have a pet, find somewhere else to stay. read more

The Randolph Inn & Suites - Hotels Near Me - Winchester, Indiana

This hotel is a very nice place to stay. It's very clean, the rooms are nice, and all the staff are super amazing. The pool is extremely clean and also has toys in it for the kids, there's a very nice bathroom in it, and they have towels for the pool area as well. Now the Tvs in the room are extremely nice smart TV's if you can get them to work. No one knew how to make them work. So we were just stuck watching the basic cable stations. The breakfast I really don't consider waffles and biscuits and gravy as hot breakfast. I traved for work and what is considered hot breakfast is eggs, bacon, sausage, muffins, gravy, potatoes, etc. ​ Overall with a great staff, the nice pool, and the cleanliness of the place, I definitely give it a four. read more

Good people who took care of me when I needed it most. Clean spacious rooms, huge shower, nice indoor pool, and friendly staff. My only real complaints were the noise from the hallway and the location of the pool next to the lobby. Other than those petty complaints our stay was very nice. read more

The Randolph Inn & Suites - Hotels Near Me - Winchester, Indiana

The Randolph Inn & Suites is a definite winner with a friendly crew, warm and comfortable rooms, free wifi, a solid nearby dining option, and an atmosphere far beyond that which I would expect from a small-town, locally owned hotel. The hotel is apparently owned by a locally based group of investors. It has that kind of feel - professional yet relaxed. A friend of mine reserved the room as a donation to a charity event I was on - I arrived at the hotel after a long day of wheeling that had been really challenging. I was tired, a little grumpy and really wanting to just relax. Bingo. This fit the bill. They offer 47 rooms in the 3-story main building. They also offer a "budget" building that doesn't look nearly as inviting, but it does look like they keep it up. The budget building, which essentially means you save about $30 bucks a night off their usual rate of around $84, is a one-story building that closely resembles those old school roadside hotels like the one where Norman Bates killed a certain female in the shower. But hey, that was in another state. Right? I was in the main building in an accessible room with lots of room, a roll-in shower, and an appropriate height for the bed. I originally thought there was an internet problem, but my computer died the next day on the road so I'm kind of figuring the problem was on my end. They do offer free wifi and do have a business center. They also have an indoor pool, laundry facilities, 24-hour video surveillance, restaurant delivery to the front desk, and all rooms are non-smoking. They will charge your room $250 if you smoke in the room and you do sign a statement agreeing to it. They also serve a continental breakfast. I found the Randolph Inn to be remarkably wheelchair friendly. It honestly surprised me a bit as I've had some challenging experiences in smaller cities, especially with non-chain options. They seem to have a rather small staff, though it's definitely more staffed during the day. I arrived at about 6:30pm and noticed that the person working the desk was also helping out in a room. However, the wait was definitely reasonable and they were super friendly. It was also nice that prices for snacks and drinks weren't gouging the customers. You could buy chips, water, sodas, and candy for $1 each instead of the usual $2-3 or more often charged by chain hotels. The television options were plentiful, the room was comfortable, the mattress was just right, and even the bathroom decor had a nice warm feeling to it rather than the usual institutional feeling. There was lots of dark wood or faux wood decor. I really liked it. If there was a gem on this particular Tenderness Tour, it would likely be the Randolph Inn & Suites. While I'm not quite willing to proclaim it a 5-star experience, it was definitely a winner in every way and definitely a place I'd go back to again. I watched the customer service as I waited for my ride to arrive the following day and noticed that they went out of their way to accommodate requests and had clearly built a rapport with several customers. The Randolph Inn & Suites may not be the best hotel experience you'll ever have, but if you're in the area and need a safe, clean, inviting and comfortable place to lay your head you should most certainly be happy here. read more

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who knew what Winchester, indianna had to offer! Hotel was perfect for our little getaway! Staff were amazing, beautiful breakfast nook with all the fixings! Rooms clean and equipped with mini fridge etc. restaurant next door served amazing food! Thankyou for the wonderful stay and accommodations! read more

I don't believe I've ever left a bad review before but my experience here was horrible. I arrived late on a Friday after visiting my sister in college. When I went to check in I was informed that my service dog was not allowed. Thinking it was a misunderstanding I explained he was a service animal and was met with the same response. My father and I spent quite a while trying to explain to the receptionist what rights I have as a disabled person and what rights are extended to my medical equipment(in this case my service animal) at one point some sort of manager was put on. She spoke to me angrily and asked the legally allowed questions, s this a service animal?And what tasks does this dog perform to mitigate your disability? I answered yes to the first and to the second I responded "he performs medical alert, medical response, deep pressure therapy, and mobility work" in response the manager got increasingly frustrated and asked me to repeat this multiple times. Finally saying "I'm done talking to you." I cannot see into others minds but I believe she was trying to ask me what my disability is which is highly invasive and illegal. We were told they had designated rooms for service animals that were all full another illegal practice. Finally they agreed to give us the room with a down payment and forcing us to sign the pet agreement. They also informed me that I would not be allowed down to breakfast or in the main area unless I left my life saving service animal. This means that I was barred from these spaces for fear of my safety. I have issues a formal report but I wanted to leave this to warn other disabled guests that this is the treatment you can look forward to. read more

The Randolph Inn & Suites - Ada website service dog faq that they violated - Hotels Near Me - Winchester, Indiana

I arrived at the Randolph after a very long 14-hour drive. We arrived a little after 11pm and expected to check in and get to bed in order to be ready for our early morning. The lady at the front desk was initially pleasant until there was a problem with the company credit card on file. Part of our group had checked in earlier in the day and addressed this problem at that point. A solution to the problem was reached earlier in the day, however it was not communicated to the night staff. The lady at the desk immediately became defensive and started taking quite the 'tone' with me. As a customer service professional, her job is to help guests solve problems quickly and efficiently with a positive attitude. She failed at this task with flying colors. I should mention that this incident seemed to be isolated to this one individual. I had neutral and positive experiences with other people at the front desk throughout my stay. Eventually I call my manager (who had already checked in earlier that day) and she comes down to help address this problem. When desk-lady realized I had backup she immediately upped her game in the attitude department. She was condescending, rude and unwilling to help solve the problem at hand. I stood there and watched my manager try several times to be conversational and kind to desk-lady, but desk-lady was having none of it. I thought Midwesterners were supposed to be nice! After a cringe-worthy 5-minute exchange of threats to call managers, veiled insults and passive/aggressive mini-lesson on how credit cards work, an agreement is reached and a personal credit card is used to pay for one night with the hopes to sort it all out the next morning. I'm handed my card keys and I'm off to my room. I get out of the elevator and the hallway smells musty and smoky. The hotel is non-smoking, with a standard $250 fee for smoking. Obviously not a deterrent. I get into my room and very quickly realized that the walls are made out of a material the thickness of your standard printer paper. I can hear, clear as day, EVERY intimate detail of what the people in the room next to me are "saying" and every last bit of what they were, uh, "doing." I could also hear the party going on down stairs. I came to learn later that a member of my group requested his room to be moved because of said party. Their experience with the room change was about as pleasant as mine at check-in. Okay, whatever, I'll deal with it. Time for bed. Early morning. The sheets were cheap. Like, REALLY cheap. They were also the best part of the bed. The mattress was lumpy. I could feel the fine details of each and every spring. The pillows were only slightly better than sleeping on a half-used roll of dollar store paper towels. The next morning I go to hop in the shower. At first glance, the bathroom was pretty nice. Granite counter tops, nice fixtures and a throne worthy of a king. Also found a bounty of the standard cosmetic items. A second look found some issues. The shower head was caked with calcium build-up (gross) and the wallpaper was in desperate need of some attention. The towels were about as nice as the bed sheets. Okay. Let's review what we've learned about The Randy so far: Abysmal customer service at the front desk, inconsiderate clientele, paper-thin walls, scratchy sheets, lumpy bead, rock-hard pillows, crusty shower head. How can it get worse, you ask...? ...BREAKFAST. THAT'S HOW. Granted, this was a 'free' breakfast. I can't really complain about something that I'm not paying for, right? Well, this breakfast is so bad that I'd rather they make the room cheaper and just go to one of the wonderful breakfast establishments within a 3-5 minute drive from The Randy (I suggest Mrs. Wicks, but even McDonalds is better). Breakfast at The Randy includes a coffee machine that makes a mediocre brew, sausage gravy, biscuits, canned fruit, cereals and a fun little waffle maker that I had a blast with. Some days there were eggs that were scrambled so hard that they resembled pellets rather than the expected yellow, fluffy chunks. I had an overall negative experience, and for the price we paid I suppose we got what we paid for. They are a privately owned establishment. As such, they don't have the apparatus in place that the chains do to keep things running smoothly. They also have a monopoly in the area because the next half-decent hotel is a half hour drive away. If you can lower your standards into a 6-ft grave, you'll be pleasantly surprised. If you can get past the overwhelming amount of little things are wrong with this hotel then you can probably have a nice stay. If you're working in the area and need a home-away-from-home to come back to at the end of a long day, AVOID. It's worth an extra hour on the road to find a better place to stay. read more

The Randolph Inn & Suites - Hotels Near Me - Winchester, Indiana

Our family stopped here on a trip. The hotel is well maintained, and clearly has a lot of effort put into it. What made us pick the place was an EV charger, a double charger which is maintained and working! Free for guests. Hotel staff were kind and clearly trying to meet guests needs. read more

I feel pretty confident in the following statement: Randolph Inn & Suites is likely the best hotel option you'll find in Winchester, IN. It's a rural area, folks, so I imagine it's very rare la giant conference or convention will roll up in Winchester. But if they do, Randolph Inn & Suites. The layout of the main building (not the budget/motel looking building) reads to me very much like an old Comfort Inn or Homewood Suites. You walk in, there's the continental breakfast area to your right, check in desk, pool and fitness area to your left, and past that the elevators. Staff were friendly and informative and seem to have a lock on the local community. Our room in the main building was just fine - clean with an updated bathroom and surprisingly large shower. What wasn't solid? The TV reception was pretty pixelated and the walls are oh-so-thin. We could hear not only the bar (about 200 feet away) but also the dudes who brought the party back to their room at 2am. If you're looking for an affordable and clean option in the area, Randolph Inn & Suites has a monopoly. read more

"Daffoni is an Excellent employee! During our stay, she went above and beyond the call of duty to handle our needs. She is what your company wants representing your hotel. Always courteous and pleasant. We watched her constantly staying busy, cleaning, skimming the pool, vacuuming etc... We stayed at your hotel for a funeral and Daffoni was very sensitive to our needs and accommodating. You are fortunate to have such a quality employee representing The Randolph Inn and Suites. We would definitely stay again at the Randolph Inn and Suites!" Stayed Tuesday, September 22 through Friday, September 25, 2020. read more

The manager here, Cheryl, has been known to overcharge rooms after you check out then will not return phone calls. This is the only real option if you need to stay in Winchester but if you prefer to not have your credit cards abused you may want to choose a different location outside of town. read more

Easily the worst stay I've experienced. Both the hotel and motel are dumps. I can't imagine what the "suites" are like. Apparently this place was built in 2007, but it looks more like 1957. That would be ok if they staff was "friendly" but they were about the rudest people I have met. This includes the maid group, including one who I found in our room even as we had the "do not disturb sign up". I was in this small rural town for a funeral and they somehow made it worse. Unfortunately there are no other options in town. You are legitimately better off staying in your car or a hotel in a town nearby. read more

We needed a great hotel for one night while visiting family, and Randolph Inn and Suites definitely delivered. We were able to check in around 3 (which is the only bad part about the whole experience-we asked if we could check in earlier--around 1--and were told no) and it would have been way more on the way from our destination. But that's ok. We weren't able to use the pool because we were too busy with our family, but it looked nice. We also had to skip the continental breakfast (we had something better waiting for us!!) but it was busy and smelled delicious. They had scrambled eggs out there as well as biscuits and gravy and other standard fare. The rooms were really clean and comfortable. They provided us with the pack n play we needed for our son to sleep in. We felt safe and comfortable, and that's really all that matters! I would definitely stay at this hotel again! Great job, Randolph! read more

One of three small local hotels in town - and the only one I considered as an option. Right across the street from the new Gillman Home Center so the spot is ideal for me when I'm here on business. The hotel is very impressive; king suite room is very roomy, modern, and clean. Staff was very friendly at check in. Will definitely recommend this hotel to anyone visiting or passing through Winchester. read more

We booked this hotel through Expedia for an event in July for 2 nights. We had to cancel and understood we would need to pay 1 night. We still have not received our refund for the 1 night. They have not returned any of Expedia calls nor any we have made. In looking over reviews I notice others have had this issue. That seems like a scam to me and very poor customer service relations. read more

This hotel has nice workers and they will take care of you! Very nice hotel and has a swimming pool and the beds are really comfortable! Very clean and they have breakfast in the morning, which is really nice. They are a really good hotel so if you need somewhere to stay overnight come here!! read more

Night from h... you'll want to read. PAPER THIN WALLS. UNFRIENDLY STAFF. VERY DISAPPOINTED. $120 later I didn't get to use the pool and check out at 12:45am. I stayed on the third floor, room 303, last night. I am from the area and thought it couldn't hurt to have a little get away to relax. BOY was I wrong. I checked in around 3:30, the staff was NOT POLITE, And was NOT happy to be there. There was a birthday party going on in the banquet room. NO BIG DEAL. The pool had about 20 little ones in it so I decided for us to go get dinner and then come back and try the pool. At around 5:30 we went back down to the pool where there were probably still 10 little kids and I agreed to just hang out in the deep end. NO BIG DEAL. The party was over they would leave shortly. Around 5:45 the lobby starts to fill up with high schoolers, there must have been another birthday party. They were blowing up beach balls and I volley ball net so we decided we will try again later. NO BIG DEAL. We went to our room where the only reason I'm giving this 1 star is because the room was clean and it doesn't give me any option for 0 stars. We watched some TV and then around 10pm which is "QUIET TIME" it all started.. both birthday parties must have been checked in to stay two doors down from me. NOT A BIG DEAL. I was young once and I probably was loud with my friends. So we gave it until 11pm. We had to get up at 5:30am The girls were literally screaming, playing music in and running down the hallway. EVERY FIVE MINUTES. I heard the staff say something to them once.this went on until around 11:15 AND THEN people started fighting I'm not sure if it was the people across from me or the girls down the hall but some adult was cussing and yelling and then it sounded like a girl was sobbing out side of our door at 12:30a. I called the front desk 6 times with no answer during all of this, which is funny because right on the information you are given it stated that you could call if there was a noise complaint. I finally packed my bag and went to the front counter where there was a radio to call someone. So I did. Finally after waiting for 10 minutes, the time is now 12:45am a woman shows up and says "what's wrong" no greeting, no smile, just "what's wrong" do I asked her if she was just in the 3rd floor and she says no that she already went and told them to be quiet. I explain to her everything that's going on and if I could get a refund. THEY DONT DO REFUNDS. They won't do anything about it. All she wanted to do was move me to the first floor which IS WHERE THE TEENAGERS BIRTHDAY PARTY WAS STAYING. We heard them standing in the lobby. I know the owner of this facility and I am absolutely shocked that her staff can treat people like this and that the noise policy is not taken seriously AT ALL. Over all horrible experience and SUCH a waste of money. I am disputing my charge. read more

The Randolph Inn & Suites - I called to the front desk 6 times at 12am for people fighting across the hall from me and finally went to the lobby and this is all I get - Hotels Near Me - Winchester, Indiana