Don

This was my first spa experience ever. 46 years old, never been to a spa before. From the first timers perspective. This was an enjoyable experience. There is unfamiliarity so I don't know if it's exponentially better, but this first time event was very enjoyable. The service requested was the couples hot stone massage. The website on an iOS was not user friendly and became frustrating to try to book the service. A phone call did the trick. Showing up we were greeted well, filled out the necessary paperwork and were led away to change for our comfort. I'm not a photojournalist nor did I feel it was appropriate to pic flick away in a place where people are trying to escape and relax. But, I got one, and the waiting area was clean, relaxing sand comfortable. Hands down the massage was great (see what I did there ), the masseuses were professional, quiet and thorough. The quiet was the best part. That's the part of this experience I enjoyed the most. Even in the middle of downtown Reno, it was quiet, had a pleasant aroma, and just felt insulated. The experience was worth it, enjoyable, and while I will try Refuge again one day and would recommend them, I can't wait to try the other spas in our area. Thank you Refuge Spa

Holly T.

My friend and I had an amazing time, the pampering was just bliss, the facilities were amazing, the hot tub was so perfect, the drinks were delicious.... Overall the best spa experience I could have imagined.

Joanne B.

My granddaughter had surprised me with a manicure for my birthday and I had only been to to those quick nail salons so I was excited to try this place out. I noticed how clean and organized it was. All the staff was exceptionally friendly. I had a lovely, relaxing time so when I needed a pedicure I decided to go here again. The best pedicure I ever had. Once again very clean, friendly service. The woman who did my pedi was very careful and actually took her time massaging my feet too. I never felt so relaxed having a pedicure I can't wait to come again

Deb A.

Pro's: Great selection of services, convenient Con's: No hot tub, except for outside with other folks using the pool. Go back?: Yes! More... What a lovely day I had at the spa! I came in pretzel-twisted and achy and Brad set me straight, literally! I look forward to being a regular with him. I enjoyed the blood orange mimosa - not as sweet as regular o.j. I had time to relax before getting a pedicure. Look at the cute jewels they use to separate toes...too cute! Mandy did an excellent job. It was my birthday and they all were really nice to me and accommodating. I had a session with the wave bed....very trippy - liked it! The only reason they don't get 5 stars is the lack of a spa-only hot tub. Fun gift shop, too!

Sheryl M.

The moment I noticed the lovely eucalyptus fragrance as I walked out of the elevator towards the spa, I felt my body slowly start to relax and mind chatter drift away. It did take a few moments to quiet my mind but what a place to ease me into that. The Refuge name is perfect. Slowing my breath was an old memory but this place reminded me of the peace and tranquility I can transform my state of mind by doing this simple and gentle self care. Self awareness. Self love. The dark long haired gal who greeted me and gave me the tour was lovely. I would have enjoyed something from the bar but because it was Mothers Day, they set up a nice tea party including two teas, finger sandwiches and sweets, including macaroons. After I settled into my robe, which was a nice weight, and put my things into my locker, I decided to first jump into the shower and freshen up with their lovely smelling soaps and shampoos. Then I sampled the tea and sandwiches before sitting in the Refuge quiet waiting area where they had guest books scattered throughout filled with stories and messages from previous spa guests. (This was actually my favorite part of the experience). I enjoyed reading the stories of others here at the spa... I am touched with the sharing... The stories are inspiring and some with wisdom I am profoundly grateful to have experienced. To see handwritten notes from strangers is breathtaking and fills me with hope that humanity is still abundant in this world and peace is possible. Stories of young moms, aged adults with wisdom and women who struggle in their relationships and come here to reset to be able to face the world... even men sharing amazing simple gratitudes. Couples in love still and ladies who love themselves. It soothes my soul to read these stories.. thank you refuge. My treatment of choice was the canna-bliss massage with an added hydrating scalp treatment. They also included a foot scrub and lotion foot treatment. I wasn't sure what to expect with the cannabliss but next time I will opt for just a massage. I enjoyed the scalp treatment. Because it was the weekend plus Mother's Day, it was a bit busy. Bonus for me was finally checking out the Renaissance hotel.

The salon and experience was honestly so beautiful. The lounges and scents were so thoughtfully curated and elevated the whole experience. Sadly, I'm just disappointed in the results of a $200+ facial. I really thought my skin would be GLOWING but instead, I walked out with a cut to my face and now a scar and peeling skin. I let the receptionist know that I was unsure of which facial would be best for my skin type. Upon arrival, I felt rushed and the esthetician simply said that the Forever Young treatment, "is good for ALL skin types". There was no follow-up on skin goals. I've had a facial before and that esthetician made sure every product was selected and tailored to my skin. It's been a week since I let them know about my cut in the internal review but no one has reached out to remedy the situation. Just confirms my suspicion that they don't really care about clients. Not a terrible experience, but definitely expected more from this place. Just feels like a waste to what I thought would be a treat, an investment to my skin goals. Now I have a scar.

Lynn D.

Spa Day with my daughter for Mother's Day. My daughter had a massage while I opted for a facial. I loved everything about the experience! On top of a wonderful facial the esthetician massaged my scalp and upper body-heaven! They have a sauna, bar, tea room and various relaxation rooms. The pool/hot tub just opened this week and we relaxed poolside all afternoon with perfect weather in the 70's. All the staff was so friendly and professional-will definitely be back!

Robin A.

I got a Groupon for my husband to try the floating pod. While I was waiting for him to come out the receptionist greeted me. Offered me water. I got an opportunity to tour the facility. They were very nice and answered my questions. I was able to do a body polish massage for myself the same day. There is a really nice waiting room where they come get you. They gave me a whole experience and I really needed it. My aesthetician was very nice great conversation. Overall I really enjoyed myself. One of the workers had a miscommunication and told my husband to go to the lobby instead of waiting for me to come back to the spa. I understand things happen and after that I needed the massage even more. So I guess it all worked out. I will recommend this place. And I will be back to try the floating pod for myself in the near future.

Valie K.

Staff is wonderful. Small setting but the bar and jacuzzi are a nice touch. Massage was great.

Barbara A.

Beautiful spa located inside a non gaming hotel in downtown Reno. I enjoyed the outdoor pool on the 4th floor for a swim and relaxation before my massage. I loved the co-ed infrared sauna to relax my muscles. Very nice relaxation lounge before the massage. Lemon water containers for refreshments. My massage included a glass of wine and chocolates. I loved sitting at The Rise Bar inside the spa in my cozy spa robe. This spa is not large and has less amenities then the larger casino spas but still very enjoyable.