Needed repairs on side by side fridge, had already taken apart and diagnosed problem. Just needed…read moreexpertise and called several service providers who gave us big price. We went with this provider because they responded quickly and price reasonable for starting point, also worked with our schedule on parts supply issue. So...responsive, knowledgeable, friendly and reasonably priced. Local business perk was great as well.

Scam. Absolute horrible customer service. Came out for an inspection to assess an appliance that…read morewas faulty and not broken. By the time the serviceman left the appliance was not in working condition. Customer service representative is combative...didn't take accountability and hung up the phone with no resolution. Read their responses to other negative reviews (O accountability or solutions and are combative). They charge more money for a repair than the actual appliance is worth. It seems their business model is based off scamming customers for the assessment fees, breaking the appliance and then charging 2x as much as the appliance is worth. Save yourself the hassle go with a different company or just buy new. Never dealt with such rude people...I was actually shocked. Looking at all these reviews it's noted others share the same experience. Absolutely unacceptable. I will be contacting the Better Business Bureau and making a report to their licensing agency. Just because they hang up the phone and refuse customer service does not mean the conversation is over.

Called them and made an appointment, but no one showed up. No phone call to explain, nothing…read more Unreliable!

I contacted the company for dishwasher service and Josh came out to take a look. He came out…read morequickly and when he was scheduled to. He said the part I need would take 2 days to arrive, 7 days later I call the company back because no one called me and asked what the hold up is. They said Josh would be out tommorrow between 10-1pm. Taking time out of my work schedule that I don't really have, I said ok. 1pm rolls around and still no Josh. I call once again, and Josh will now be here between 2-4pm. I ask why they didn't he/they call if he was delayed? Just appologies and several more hours of waiting.... Now at 4:15 and still a no show and no call, no one can get ahold of him. I missed an entire day of work and still have a dishwasher that is not working even though I was charged up front for the repair. Extraordinarily bad customer service... I would not use them if you value your time and want a good customer experience.... Absolutely horrendous. Update, Josh finally came out a day late and put the part in to repair the dishwasher, it still doesn't work and has the same issue that I called them about in the first place even though I was reassured that this was the part that was needed. Out $365 and lesson learned the hard way about this company.

I had a flood recently and could not figure out what was causing it. I called Handyman guru to help…read morefigure it out and Nile came the same day and fixed the issue. He was very professional, walked me through his findings, explained how it was caused and how he'd find the solution to our problem. Gave me a very reasonable price so it's safe to say I've found a new go to guy for the work I need for any future needs. Thank you so much again!

From the owner: Looking for reliable, efficient, and skilled handyman services? Look no further! At Handyman Guru,…read morewe pride ourselves on delivering top-notch solutions for all your home repair and improvement needs.

I had the worst customer experience I've ever had with this company. I should have known when,…read morewithout any communication, the technician was late for the first appointment. I have an LG oven that was not turning on. When the technician finally did show up, it was the end of the day, and he seemed like he just wanted to go home. He said he knew the problem but couldn't find the serial or model number, but he'd "figure it out" and left. After a week with nothing from this company, we finally got someone to text back. My wife quickly found the serial number on the back, and we supplied the model number so they could order the part. I took another day off work only to have the technician not show up. For the third appointment, I confirmed with the office that the part would be in for our 3-5 pm appointment window. So, I took the afternoon off of work again. At 3 pm, I was told the part wasn't in yet, too late as I was already home, burning more vacation time. We scheduled ANOTHER appointment for Sunday at noon. Again, there was no call and no-show from the technician. VERTEX Home Services LLC even sent me a screenshot at 1:35 pm showing that the technician had "just woken up." I thought it was unprofessional to send me internal company texts showing their technician didn't even wake up until 1:35 pm, an hour and 15 minutes after our appointment. When the technician did show up, he was late every time. Whoever responds to their text is highly unprofessional, sending "thumbs up" to customer questions rather than actual answers, leaving the customer unclear if they mean, "ok, I read your message," or that they are confirming a question asked. Three days taken off from work, three weeks of frustration, and an oven that still doesn't work. Avoid this company at all costs. It is not professionally run, not responsive to customer questions, late for every appointment, and ultimately, it couldn't do the job.

I was not pleased with Vertex's service and would not recommend them. Initially I had a good…read moreexperience with the customer service rep, Monica, who scheduled my diagnostic visit. She was friendly and professional and explained the intricacies of the visit and the pricing. On the day of the diagnostic appointment, the repair man came and explained what was wrong with the dryer. He said the repairs would require two people and he would need to come back with another person. I scheduled the follow-up appointment for a few days later and was told that the service person(s) would arrive between 12-3. There was zero communication between noon and 2:40, so I called Vertex five times (with no answer) and sent two emails. At 2:53 a customer service rep called me back and explained that my dryer would not be serviced because the company was unable to secure another repair person for the job. I asked her why this was being communicated to me five minutes before the conclusion of my service window, to which she did not have a satisfactory answer. She simply said that they had been trying to contact someone (or pick someone up at Home Depot) but were unsuccessful. She then asked me if I would be able to assist the repair person with the job. I told her that if I was able to do the job, I would not have contacted their company. I also explained that the repair person during my diagnostic visit explicitly stated that two people would be needed for the follow-up visit and they had three and a half days to secure someone. So, it was completely unacceptable that they were informing me five minutes before the conclusion of my service window that they would not be able to assist with the job. Despite the headache I was willing to give the company another try and asked to reschedule. I was flat out told, no--they had no clue when they would be able to secure two service repair people. I have never communicated with a company that so blatantly refuses to accept business. I requested a full refund of my $90 deposit and was first told that I would only get 50% back. I pushed back and the customer service rep indicated that they would give me a full refund. Based on my initial interactions, I had high hopes for Vertex but was sadly very disappointed.

We are hosting Thanksgiving dinner this year- all our family is coming into town. Sunday, after…read moreusing the self-cleaning feature, our oven broke. We tried several companies, all of which either said they did not work on our type of oven or they were too booked to come before Thanksgiving. Then we called A&M Appliance. Ahmad (who is great) communicated with me via text to hear about the issue and schedule an appointment (he is extremely responsive). He came today (Tuesday) and fixed the oven, just in time to save Thanksgiving. Price was reasonable. Highly recommend A&M Appliance Repair.

From the owner: We love our customer and we want them to have the best experience when it comes to repair we will…read moreassure them our repair and we will guarantee them for 90 days of our workmanship this is pretty unique and the parts we use

Don't use this company, they absolutely use old parts, if you choose to use them "CHECK YOUR PARTS…read more" to make sure they are brand new. It's no way my freezer should be building ice again after 5 months. My freezer is right back where it was before they claimed they fix it. I'm so disappointed. Called them and they want to charge me again. A TOTAL RIPOFF!!!!

Mr. Khaibar, you came out as promised to repair my Viking stove. You were very friendly,…read moreprofessional, and knowledgeable. I haven't received this level of service in over 20 years since I purchased my home. You provided a fair price and didn't try to overcharge like others have in the past. I truly appreciate your honesty and quality of work, and I will gladly recommend you to anyone in need of repair services.