This location was extremely extremely dirty. The sponges were half tore that you jump in to Smelt awful like feet. Bathroom smell bad like dirty diapers. Water was all over the floor the sink was running. Over half the attractions were broken. Nobody was working the concession stand It was the most horrible place. I've visited for a place for children. read more

New location off of Huebner & Military hwy just opened today 2/5 & is awesome!! I definitely recommend visiting this fun park over the few in the area. My 4 y/o has so many obstacles to choose from which gives this park 5/5 stars. Very very reasonable pricing! Can't wait to get a membership once they're available read more

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Wish there wasn't a time limit but I understand. Price is a little high though but my little girl had a lot of fun!!

This place has gone down hill! It is so dirty and gross both outside the big toy and inside. There was build up of dirt, gum and trash on all levels of the toy. There were sharp zip ties exposed everywhere. Holes on the netting. The toddler zone was disgusting and VERY unsafe. The majority of the balls in the ball pits were flat. The floors looked as if they had not been cleaned in over a year. None of the ball guns were turned or or worked. There were loose pads on the trampolines that would cause you to trip and exposed springs underneath. This place is a danger zone not a fun zone. The price for 2 with 2 socks was over $40 which is a rip off! read more

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Never book a party here. The 2 hour party time is broken up into 1 hr playtime, 1 hour party time. You are not allowed access into the party room until hour 2. So the guests of your party have to stay outside in the main area with all your party stuff-cake, balloons, purses, gifts ect. The party staff is not personable or attentive and the pizza is pre-ordered and COLD. As soon as your two hours is over, they literally announce the party of (name) to please leave over the sound system. Horrible experience for the kiddo and guests. Not to mention the cleanliness of the facility. read more

It was very fun! Super great place to take the kids. i think my only complaint is that as soon as i walked in it smelled like socks and body odor. like i get that ur sweating having fun but like open some vents turn on ac idk. but it was alil smelly read more

B prepared to pay!!! Jump Socks must b rush park and Fridays are the same price as weekends. Lame! $30 for one 2hr jumper.

Relax and enjoy the story time. After reading some of the reviews, specific to that lack of management and cleanliness of the facility, I was reluctant to bring my child here, but The Rush had an advertised price on their website of $5.95 for children under 6 (pics), making it worthwhile to try out. I was denied the advertised price, and told that the price was a mistake, intended only for the Phoenix location, and they were "working" on removing it. When asked to speak with a manager an employee named "Star" let me know that she was manager. She did not have a name tag or anything indicating she was a manager. After asking several times to then speak with an owner, "Star" calls over "Bing" who I assumed is another manager (again no name tag). He informs me that they were not allowed to give out the contact information to the owner. He then tells me the only way to contact the "owner" is to submit a complaint via email, and if management considers it a worthy complaint they would email me back. Obviously, this would not resolve my immediate problem of receiving the advertised price, but to avoid getting in an argument with these kids and to allow my son to participate in the activities he has now been watching, I paid the "full price," minus a military discount. Conducting an internet search, I find the owner David Allen is based in Phoenix, completely disconnected and therefore not involved in resolving issues here in San Antonio. After doing some more digging, I locate the name Evette S. and I ask "Star" and "Bing" who this person is. After looking at each other like they were in trouble, I was told she was the General Manager. Someone that was local and could resolve issues, unlike these kids representing the business. I could tell they did not want to get her involved, or maybe were instructed not her her involved. I now completely understand why there are so many complaints associated with the employees of this facility. The owner and management let them fend for themselves with no real supervision or guidance. A major failure for any company. I guess if your only concern is the bottom line, paying kids minimum wage to run the facility is a strategic decision, but that type of business model will not last. The only consolation is the military discount, which is much appreciated, but the lack of adequate management does not make up for the price that is paid. I will not be back, and will actively tell other families about my negative experience. Unless of course, I see that somehow the owners and management, start focusing on the customers instead of their wallets. UPDATE: About 15 minutes after I posted this, I hear one of the employees mention Evette. I ask the employee if Evette was currently working. The employee responded that she was. I asked the employee where her office was located. To ensure my son got in the full two hours we paid for I was going to talk with her when I left. Somehow Evette heard that I was looking for her and she sent "Bing" to talk with me because according to him she was not going to talk with me. I informed Bing that I would talk with only her, considering that she could resolve issues. I also let him know that she was doing a disservice to him, by having him address the issues instead of her as the General Manager. Another failure. read more

The Rush Fun Park - Proof that the advertised price was $5.95 - Indoor Playcenter Near Me - Universal City, Texas

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I called the day prior to the Labor Day holiday to inquire if I could use the Mon-Fri Groupon and was told yes. After picking up my daughters friend and driving 30+ minutes to get there, the not so pleasant gentleman at the register told me I couldn't use it because the holiday was considered a weekend day. There was nothing on the Groupon page, nothing on the voucher, and I had specifically called and been told "absolutely" I could use it! Needless to say after driving all that way and having two girls who were interested in trying the park, I had to pay $40 to get them in, and still have the Groupon for a weekday when the kids are in school and I really can't use it. The customer service is lacking and evidently the employees are not on the same page. Based on other Facebook reviews, they are dishonest in advertised specials that they refuse to honor once you are present and have children you don't want to disappoint with you. Bad way to do business. read more

Let me just premise this by saying the employees are very kind and customer service is great. I just need to point out how unsafe this place is. Everything is poorly duct taped. The safety nets on every level of the play structure have holes in them. Every single one of us cut ourselves on the poorly placed, sharp zip ties. The zip ties weren't completely cut off and faced outward so if you glide your body or slap yourself up against the sides, it's going to break skin. There used to be safety netting around certain areas, but instead of replacing the broken netting, they just removed it completely, leaving it open to falling through. The day we went, every one of the facilities the lights flickered on and off causing a little bit of dizziness and lack of coordination. The food court was closed and none of the machines worked. There also wasnt enough staff to open up the rock climb area. I'm not sure if this place is going to stay open for much longer. I understand the short staffing, but at least let us know before we pay FULL PRICE only to not be able to use half of the amenities. read more

For all the good it is having a variety of things for my older kids, they definitely have a problem with the "give-a-s***" meter of the staff. Overall, because they aren't much older than the clientele, there is a staff ill-suited to run this park. Everything from not having a decent plan when a kid gets hurt (I saw a kid having an asthma attack and they did zero to help) to not letting parents enter the toddler area to ensure the kid doesn't hurt himself. The gate to the toddler area continues to elude these people despite me mentioning it to the manager both times I've been. I had to constantly keep older kids out who were knocking my toddler down... The prices are steep; older kids will definitely get worn out....probably not a safe place for a kid younger than 4. Not worth the price point. read more

I brought my daughter here for a birthday party. She had a ton of fun. There are trampolines and an obstacle course and slides. There is also a rock climbing area. The staff were friendly. The place was about as clean as any kid play area. They have a concession stand if you get hungry or thirsty. We will come again to play as a family. read more

This place is really cool and has great potential. The lack of two stars is simply because two areas were closed and happened to be our deciding factor in visiting this particular indoor play place in the first place. So the fact that they were closed was a bummer and felt like a bit of a rip off. There are a few spaces that were brand new for my kids that they've never experienced at any other indoor play park. The "ninja warrior" type obstacle course area and the gigantic structure in the middle had some really cool new things that others don't. The rock climbing area looks amazing but again, it was closed due to lack of staff and no one to run it. Also, the volcano slide area was closed off and "under construction." Other than that it is huge and even with lots of kids and a field trip didn't feel overwhelming. It was also very clean. read more

I was flabbergasted by the blanket pricing at $19.99 per person for two-hours. After getting a tour of the place, which admitting looked like a lot of fun, I was effectively told that I would only have to pay for my child and that I could escort her through the obstacles. The pricing changed once I completed a lengthy liability form that the employees haven't even read (imagine iTunes length small print where your only choice is to accept or leave/quit). I was informed that I would be charged, in addition to my child, once I physically entered any of the play areas. This despite my presence being to ensure the safety of my very timid child. I get it, it's only $20 at the end of the day and the place as to make money. But a three year old that is already intimidated by new things finds security in her parent being present. Furthermore, a three year old doesn't have the attention span for two hours even with the amount of things Rush has to offer. Some of the areas are specifically for older bigger individuals (jousting, dodge ball, etc). The pricing does not even encourage me to want to come back on a regular basis at basically $40.00 per visit. God help those with more than one child. I hope this place gets their staff on the same page and figures things out. In the meantime, I'll keep going to Chuck E Cheese at a nickel a game or the local McDonalds playpen, both of which are more parent friendly. read more

Overall there are definite pros & cons. Pros: the guys working the climbing zone were awesome. Most everything was clean (*see con below) bathrooms, trampoline area, large play area in the middle. Cons: not great sight lines if you have multiple kids. We had an incident where one of my kids was in the ninja area and went into the balls and landed on the bottom in something wet (did not smell good but can only assume what it was) the staff gave her new socks and thankfully I carry an extra change of clothes in the vehicle because her pants were wet and stinky. They did close the area to clean but we never heard sorry that happened or anything... nor did anyone ask if she needed anything or was okay. I just wasn't super pleased.... we did spend the rest of our time there since she had clean clothes because it was too expensive to just leave (we had only been there 15/20 minutes) read more

We have been going to this location for just over a year. Yesterday, we had our daughter's birthday party there and it was a HUGE success! The staff was wonderful, the food was great and the kids had a fantastic time. Many of the parents were first time visitors to Rush and were so impressed they will be bringing their children and grandchildren soon! Thank you to the staff for making our party feel special!! read more

The Rush Fun Park - Indoor Playcenter Near Me - Universal City, Texas

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First time coming... my kid had a blast! There is something for everyone! There is a section for toddlers..yes! My friend's two year old loved it. Lots of padded areas, a gate, and area for parents to sit & watch if kids play independently. The areas for older kids ...well, I wanted to go play. There is an obstacle course area where you can try to swing across on various devices...but w/safety of ball pit beneath you. It's large enough for many kids to be doing the various obstacles... so much fun. There are also a number of climbing walls ... that even my " I don't do climbing walls " kid had to try it! There were several party rooms that were in one area that were enclosed rooms. There was a separate open party area. There is a cafeteria, but when we went they were out of food....huh? It was Sat evening around 6 pm. Yes, people wanted food. So eat before you come?! But definitely a fun place!! We didn't even get to b-ball area, dodge ball, or trampolines!! Gotta come back! read more

The Rush Fun Park - Extreme obstacle course!! - Indoor Playcenter Near Me - Universal City, Texas

June 7, 2023 visit to this location: This "review" is specifically about this location's (Universal City, Texas) CONCESSION POLICY: A $4.60 bottle of Gatorade paid with a $5.00 bill resulted in NO CHANGE (40 cents) provided to me because they don't have change! There is no sign posted to say "Correct Change Required - No change available for cash purchases" and so, when I asked the guy for my change, he said, they don't have any change so I was gonna be out the 40 cents! I WAS LIVID! I found 60 cents in my bag and told the guy to give me $1.00 back! HORRIBLE!!! First of all, $4.60 for a bottle of Gatorade is highway robbery and then to refuse to give customers' coin change back for paying with cash AND NO SIGN INFORMING CUSTOMERS is unconscionable!! BEWARE: PAY WITH DEBIT OR CREDIT CARD or EXACT CASH for your concession purchases or else you will be robbed! read more

This place was awesome! A bit pricey but I won't need to purchase socks again so that's a discount already. Very clean! Tons to do! Cool snack bar, restrooms, party rooms, all in all great indoor place. read more

The Rush Fun Park - When you walk in there is seating for spectators and cubbies for shoes - Indoor Playcenter Near Me - Universal City, Texas

The indoor park is amazing. It is a lot bigger than the others around town. Lots of different activities for everyone. The staff is very friendly and helpful. They have cool "specialty" drinks (non-alcoholic). Absolutely a must place to visit for the entire family. read more

The good is good the people there are so nice and the you should totally plan a party there.

so.... here it is. They dont accept "competitiors socks". so you have to buy theirs. nickel and dime you to death game. they have 6 "massage" chairs that are pay to play for the adults. They are simply torture devices. no they wont give you a refund. dont dare sit in them without paying. the facility is great for the kids. huge play arena with huge cages for climbing etc. parents seem to be an afterthought here. seating is uncomfortable and music loud. it was ok. wont return. competitors are better. read more

The Rush Fun Park - Torture devices. - Indoor Playcenter Near Me - Universal City, Texas

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The new sign in program is terrible and for the price it's just not worth it. They need some upgrades in my opinion. The only thing my child really liked was the jungle gym read more

We just left here and it was our first time coming. We enjoyed it but it was pretty pricey for only being able to play for 1.5 hours which we were unaware of. Over $60 for my 8 year old and 2 year old and myself to play is a bit much. But what originally brought me to Yelp was to say the rap music that was playing was very inappropriate for a kids place. read more

Fun place for kids, decent price especially with discount on Groupon. needs more workers monitoring activities and number of children in each section. some rough kids and parents at this location during busy hours. Workers are covering numerous sections , long wait to check in for party.. should have online waiver signing options. New Huebner location super clean, up to date and and less crowded. One area called a "drop down" needs to closed and fixed. Elastic bands are very loose and could cause strangulation. Stay away from that area ( in two parts of park) and you should be good. Staff and most adults wearing masks. Didn't see any sanitizing while I was there for two hours. read more

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Kids had a blast. I sat in the massage chair, fantastic. Staff was great and wiped down everything.

We used to love this place. We went there at least a few times a year and was always our go to spot for birthdays. However , my 7 year old went there for her last birthday and since then my opinion is changed. We got there 25 minutes after 2. Paid for two hours. At 4:00pm, they called her wristband number , cutting off almost 30 minutes of our time !!! The employee came up to me and told us we had to go. I tried to explain to her that we haven't been there two hours and I knew that for sure. She didn't care. She insisted we had to leave being very rude. It was on my daughters birthday and was part of her present and ruined part of the day for both of us. So disappointing. There was like no one else there and she didn't get her fair time we paid a good amount of money for. I do not recommend!!!! read more

I have been here a few times now. This time for a friend's birthday party. My kids love it, so that is great! But it is expensive. And limited on time. You can't bring in your own water- where the kids will be playing, running, and jumping. They get thirsty. But you can buy their bottled water. For $2.50 each. Gatorade, $2.75. The party had pizza- which was barely warm and not very good. It was ordered in advance by the party mom with the party package and brought in from another place. So the day of the party, you could not add any pizza... The bathrooms have no paper towels, just the dryers, so there is water dripped everywhere. And most kids are using the restrooms wearing their socks... the few times we were here, the restrooms had toilet paper and messes in the floors. The furniture for the parents to sit in while the kids play is uncomfortable. The ball guns have never worked. Elastic climbing webbing has been broken on all visits. They have left a lot of room for improvements. My allergies go into overdrive when I come in here. There were large dust balls everywhere. And it smells like a foot. read more

I have just left this place. My receipt said 3:39 as far as when I paid for the two hours. At 4:45, they said our time was up. I went to ask about it, and the first person was willing to let us stay and change our wristband color. Then another employee came over and said that the time on the register was wrong. This was after an event where a worker got after my child (rightly so, as my child was climbing on a part of the interior structure he was not supposed to be on). However, my child got to that part due to a torn netting that they hadn't fixed. The employee even said, "you see that net there that's hanging? He's not supposed to go out of that," essentially admitting that the net was in disrepair. They didn't ask me to pay for the net, so I'm sure that it was already torn. All the seating for adults does not face the interior of the playground inside, with the exception of the seating in the cafe area. It's not like I was zoned out not watching my personal child, but I was watching all the others I had with me. Anyway, IF I come back (which tbh given the amount of indoor parks around SA, I thought this was a great deal with $18~ for two hours of play, and a variety of play activities for kids to do) I will be certain to verify with the employee the time we start and make sure I get my full two hours. We paid for two and got one. read more

The food takes forever. It's like the workers don't know what they are doing. You have to keep going to them and ask them where your food is and remind them what you ordered. Waited 30 minutes for a pretzel after having to remind them 3 times of it they tried giving us a pretzel that has been sitting on the counter for over 30 minutes. That's absolutely disgusting. Ordered 2 pizza slices, that took another 45 minutes after once again having to remind them multiple times. The park it's self is fun for the kids just don't order food. read more

I loved taking my son to rush when it first opened this year. It was extraordinarily clean and everything was working well. As the months have gone on, it seems to be going downhill. Each time we go, something seems to be wrong. We recently went and I was very disappointed in the state of the equipment. Many of the foam pieces at the bottom of the slides are ripped apart, all of the air soft guns were broken, none of the tubes had suction to move the balls through them, the bicycle carousel in the toddler area only had one working bicycle, and the dodgeball area was completely closed off to jumpers. I would love to continue taking my son and his friends, but it is in no way worth the money in this current state. Please give this location some TLC! It could be such a wonderful place for kids! (PS: I tried submitting this feedback on the website, but that too was out of order.) read more

This place WAS awesome until you changed everything. You don't want people to bring in food but y'all NEVER have food made for people eat! Like pizza! $20+ isn't worth 2 hours of play time and you now wanna charge for parents and socks. I'll be going back to the one in Rolling Oaks Mall $5 Tuesday and Thursday all day. This will the last time we come here. read more

Awesome place for kids and very friendly servic! I have twin 3 year old girls and the staff ran and played with them the entire time. Alyssa and Ashley at this staff are outstanding and were so good with our kids. Clean, cool, fun and a far price. All around great place! read more

Terrible experience for my friend. She hosted a birthday party which clearly read time 7-8. However when she arrived they told her she was suppose to arrive an hour early for play time from 6-7 & 7-8 would be party time. Even with the confusion they wouldn't extend the time. Don't ever have a party for your kids here!! read more

3 minutes ago Visited today, really good place for kidsto burn some energy. Appreciate they aren't afraid to be open. Staff constantly cleaning equipment, plenty of hand sanitizer around and all other precautions in place. Staff is also super friendly and good with the kids, especially the young lady working the toddler area. Plenty of seating for observing. Will definitely be giving them my business over other similar places going forward. Edit to add the young ladies in the rockwall area also rock :) read more

Expensive and horrible customer service, went to celebrate my daughter's birthday, didn't book a party because they didn't have an option for my party size (4 kids). They told me cake is not allowed, I politely let them know that on the website it states cake is allowed, then they said it was only for booked parties, I told them it didn't say that anywhere and also they don't offer an option for small parties, then I got this I don't care attitude and was told the cake was not allowed and that was it and also the gifts were not allowed. I told them the gifts were staying and continued to have my party there since it was too late to go anywhere else. There are broken toys everywhere, I was so disappointed, not going back. read more

3 years later and this place still hasn't changed. Dirty floors. Food area not staffed. Broken vending machines. Pathetic.

This place is great It's meant for any age...my 2 year old and 13 year old loved it!! Very clean and the staff is great. I let them know that a rope was broken and less than 10 minutes later they were working to fix it. I would come here again. read more

I would like the owner Corrie to please email me back on a situation which i have patiently been waiting on for response since June and I was the only one who had to keep reaching out to your managers and said they would call back and get no response back. I'm very disappointed with the lack of communication between your managers and their non response back. I would love to speak with you personally via email @ rtnatania@gmail.com. I have asked to speak to one of your managers and the gentlemen on the phone went to go talk to the either manager in office and I explained that I would like to speak to her personally and he said no that i had to talk to her via email. Then i responded I will go up to the facility to speak with her then he told me that's if she wants to come out of her office. I have been very cordial and all I ask is for the same respect. Please contact to me. Thank you for your time Natania read more

Had our sons birthday party here. Very expensive for the little time you get. They book back to back so they rush you out immediately. Packages include 1 hr play time and 1 room in the party room. The amenities are nice but not worth what you spend. The kids don't even get enough time to play by the time everyone gets to the party. For $500 (at least) I expect at least 1.5 hours of play time and 1 hour in the party room. There isn't enough seating either because the parents and family of our party were just standing around waiting for the party room to open up. No one told us when the room was ready either. Very unorganized and I would not recommend. Between the time we booked and our party we played phone tag at least 15 times. They have one party planner and you can never get ahold of her. I had to go into the park in order to finalize things because whatever little kid I spoke to over the phone didn't write our order down correctly. Overall cool looking park but overpriced and unorganized for the price. Don't expect much... read more