I brought my 2011 Nissan Murano to Dynamic Automotive for a CV axle installation and a small brake…read morefix (a missing washer causing a tiny leak). I explained both issues in detail to the manager, who quoted me $1,299 for the CV axle job and agreed to call me if costs would exceed that. No one called. Instead, I received an invoice for $736.80 that didn't even include the CV axle work I came in for. I was charged $345 for a "diagnostic" on a problem I had already identified and explained, and a $20 washer was turned into a $307 brake hose replacement I never authorized. The work order mischaracterized what I told them -- they wrote "brakes spongy" and "axle is making noise," neither of which I said. Their own authorization form states they cannot charge for work you did not authorize. Be very careful here and get everything in writing.

We were sad/happy to hear about Scott and Earl's retirement but trusted that they would leave their…read morebusiness in good hands. We had an old car with a dead battery and called Dynamic Automotive to see about having it replaced. Because we live just down the street, Dynamic Automotive suggested that rather than paying for towing, they could come to our house to replace the battery. We were very happy with their service and plan to continue to take our cars there for service. :-)

I needed a wheelchair for a visiting friend who wanted to sightsee but couldn't stand or walk any…read moredistance. Mobility was easy to contact and gave extensive information and pricing over the phone. I was able to rent a transport wheelchair for a full week for a very reasonable price.

Mobility Solutions is a wonderful company. They make sure everything is right, They have an…read moreexcellent response time for repairs. I have used them for wheel chair repairs and the work was first rate. They service broad range of products/brands even if they didn't sell it to you originally. They really care about the customer.

My lift chair stopped working. I called and they were here within an hour. This company goes the…read moreextra mile

Grace in Motion was the only place in the DMV area that went above and beyond in terms of customer…read moreservice. I called them last minute, and was feeling frazzled as my Dad was coming home from the hospital. They understood that a same-day delivery would really make a huge difference, even though I figured it was a long shot. They showed up within 2 hours of calling, helped in other ways, and were so kind and really exceptional. This company was originally recommended to me by my boyfriend, and their 5 star reviews are well worth it. 100% recommend!

What a wonderful place. Ted and his team are extremely professional and dedicated to their work…read more This is the most honest repair shop i have ever dealt with. If you need your car repaired do not hesitate to bring it here, you will not be disappointed. Chris Bond Mount Airy, Maryland

Ted York belongs in jail for he is a thief he attempted to fix my air conditioning and failed…read morecharging me almost $2,000 the end

I just had a great experience with Luis! My SUV's battery was dead at 6am so I called Montrose…read moreTowing (open 24x7) and them immediately sent Luis to my house. He was able to start my completely dead battery/hook up my SUV in about 3 minutes/drove me to the dealer. Extremely professional/very courteous driving/nice clean tow truck/immediate service. No one wants to pay for a tow but when you have no choice call Montrose Towing!

Service was quick, professional and easy. Luis was extremely polite and professional and efficient.read more

Before bringing my Ducati 1260s to Bob's Ducati, it ran perfectly. I transported it in the back of…read moremy Silverado to have new tires installed, and while I was there, they also recommended an oil change. After getting the bike home, I immediately noticed major issues -- it now runs terribly, stalls frequently, and the ride is no longer smooth. This was not the case before I brought it in. While I'd like to believe this wasn't intentional, it's hard to ignore the timing. The staff seemed friendly and provided decent customer service, but that doesn't change the fact that my bike went from working perfectly to running poorly right after their service. I will be contacting Ducati Corporation to file a formal complaint. If my concerns are validated, I will have nothing positive to say about Bob's Ducati going forward.

Bob's Motorcycles feels like family. I had a wonderful experience buying my new BMW F800GS, thanks…read moreto Yale at Bob's Motorcycles. It all started when a friend encouraged me to take a BMW Rider Academy class in South Carolina that Bob's organized and sponsored--getting my friends and me discounts on the class and sending Yale and Amy to represent Bob's there. I wanted to buy an adventure bike after the course, and when I texted Yale on a Saturday night after hours, he surprised me by responding immediately. We ended up talking for over 30 minutes about my riding goals and hopes & dreams, all after work hours! I went into Bob's several days later, and Yale started out by giving me a tour and introducing me to everyone. Much to my surprise, they all already knew who I was, knew I'd be coming, knew I'd been at the course in South Carolina... it just really felt like home... like family. And what's more, because I had told Yale on the phone that my primary concern was seat height, he had already researched seat heights on multiple makes and models (not just BMWs or Ducatis) for me. Over the course of my purchasing experience, I got to know multiple people at Bob's - Yale, Amy, Jim, Lorrie... I could have purchased this bike at any number of dealers... I chose Bob's because I felt like I was home. So the bottom line is that if you want an experience that makes you feel like you're home among family... just call Yale at Bob's Motorcycles for your next new or used bike purchase or trade-in.

The worst car buying experience we've had. The first vehicle I bought from them wasn't full on gas,…read morecome to find out the gas cap was broken shut and they knowingly handed it over to me anyway. They admitted they didn't fuel it up because the door was broken. The second experience has been worse. Getting someone to answer the phone is incredibly difficult. Then whoever you do get on the phone has no clue what's going on or what they're talking about. It took them weeks to return the difference of our check and the car's sales price after calling literally every day and leaving voicemails. You get a different "manager" each time that gives you the run around. The service department had my truck and closed 3 hours early without calling me and refused to release my truck to me. Terrible customer service every time, and high prices.

I am so surprised from all the low reviews regarding the service department. I manage a fleet of…read moreabout 16 vehicles or so, they've gotten me in and out quickly with correct parts every single time. They are very welcoming and helpful, I've never had a bad experience with any employee at the century ford service department.

My son hit a deer in his Elantra the night before Thanksgiving and ended up with significant front…read moreend damage. It would need a new hood, front end, and driver's side quarter panel and headlight fixture. I reached out to local friends on FB and several recommended Flick's Collision in Lisbon. I live only two miles from the shop so it was a convenient option. I called Flick's on Monday and spoke with the owner, Gene, and he told me to bring the car in. He gave me an estimated time line of about a month or so, which he said was due to the shop's current volume (deer rutting season) and what it takes to deal with insurance companies. After that, by and large, the shop handled all communications with the insurance company, including the supplemental parts lists, etc. I hadn't had a car in a body shop in 30+ years and it was eye opening to see that the Allstate claim payment actually included a list of used and aftermarket parts for the shop to buy (I naively thought that it was the collision shops that identified and sourced the necessary parts). The repair ended up taking 5 weeks to complete. Given the Christmas holiday and some difficulty obtaining parts from Allstate's sources, that didn't upset me. When my son and I went to pick up the car, while the paint work was very good, I wasn't quite happy with the fit of the replacement hood. Gene came out to the car with us and explained that aftermarket parts don't always fit like OEM parts. I could tell what he was saying was true because the contour of the aftermarket hood did not perfectly match the contour of the quarter panels so there was no way it could be made perfect. After discussing for a while though, Gene said that he would try replacing the driver's side hood hinge and see if that would help. He said he would call me when the hinge came in. A few days later he did call and we brought the car back in. The next day the car was done and we went to get it. It looked much better. Gene explained that he made adjustments to multiple parts. I give this shop 5 stars because Gene could have simply said that the original repair was as good as they could do, but he didn't. He stepped up to make sure I was satisfied. And I believe that at least the extra labor needed was at his own expense, which I greatly appreciate. Integrity and good customer service seem to be in short supply these days, but not at Flick's. Was my experience with Flick's perfect, no, but Gene genuinely wanted to make sure I was satisfied and did his best to make it happen, and that absolutely matters. Thanks, Gene!

This is a fantastic shop! Recommended by auto mechanic I've used for decades and he was spot on…read more Their estimate was quick and fair. Their craftsmanship was perfect. My truck looks brand new. Highly recommend.