Having been to Resorts World in Las Vegas, we were surprised to learn there is a location in the…read moreNortheast, let alone in NYC right next to JFK Airport. Driven by curiosity, we took a trip to check it out. Google Maps led us to the general complex, where we passed a colorful parking garage and a Hyatt hotel--but we saw no signs for the casino. We parked in the next lot after the hotel, where we spotted the metro station and a skywalk leading toward what we assumed had to be the casino. Sure enough, we found a small sign pointing to the casino entrance, but parked right in front of the entrance was a massive dumpster. Safe to say, my first impression was literally "dumpy!" It was early in the morning but a Saturday nonetheless. The place appeared deserted. We had to go through the security to get to the gaming area. Once inside, it was clear they heavily cater to a Chinese-speaking clientele, as evidenced by the bilingual signage and many of the guests roaming the floor. The casino is entirely machine-operated; I didn't see a single live dealer. Even the roulette tables, where multiple people were placing bets together, were completely automated. On the bright side, my wife won $12 on a slot machine within five spins, so there is a non-zero chance of winning! UPDATE: As pointed out by the business, live table games are located on the 3rd floor which we weren't aware of. Will have to check it out next time. We stopped by the Genting Rewards counter to register for new loyalty cards. The line wasn't long, and the service was perfectly fine with no red flags. While waiting, I learned they offer free shuttles between this NYC location and their Catskills resort--which is a 3 hour ride! I'm not entirely sure why that exists or how popular it is, but it's an option. The food court, however, was pathetic. The signage was misleading, directing us toward the parking garage instead of the down escalators. Once we found it, there were only four stalls, a Starbucks, and a single restaurant tucked behind it. It was a far cry from the spectacular food scene we experienced in Las Vegas. Overall, the vibe felt a bit like the early days of the American Dream mall--appearing somewhat doomed. Hopefully, they will finish renovating and start drawing larger crowds, as I never like to see a business fail.

I visited during the first week this casino opened its table games, and the experience was chaotic…read morefrom start to finish.The parking situation was a complete mess: cars were being directed (or allowed) to park in random places with little organization. Once inside, the casino itself felt overwhelmingly bright and disorganized. The table game operation also seemed unprepared. Many of the dealers looked inexperienced and frequently had supervisors standing over their shoulders, which made it clear they were still learning and not fully comfortable running games independently. What frustrated myself and other players the most, was how quickly table minimums changed. Tables started around $25, but as soon as the casino got busier, staff rapidly raised minimums to $50 and then to $100. That immediately pushed away ALL existing players, including myself, and made the environment feel far less welcoming. A casino should cater to a range of players. If someone walks in with $500 hoping to enjoy table games for a while, having most tables sitting at $100 minimums feels excessive and not very player-friendly. Overall, the casino felt poorly managed and more focused on maximizing short-term revenue than creating a good experience for guests. I don't plan on returning unless they eventually open a poker room. Hopefully that side of the operation ends up being more player-focused than the current table game experience.

We stayed 2 nights, Overall great service and good location…read moreif you are planning to visit Time Square and surroundings. Rooms very clean and comfortable. 100% recommend

Enjoy lunch with my daughter at Margaritaville. We went for drinks and loaded nachos and loaded…read morepotatoes.

So excited. I just signed up. Lovely big long beach. Nice property. I went to check it out and they…read moreare in the midst of getting ready and it was a rainy day. But everyone was lovely and they have lots of new updates for their 10th anniversary year. It's time for me to get out more and make some new friends so hoping this will be the ticket. Have finally made the decision to join a beach club. Looking forward to this summer!

One Saturday night after work I wasn't sure what I was going to do, I didn't have my son. I checked…read morewith my friend from church before going out to see if he needed media ministry help. Most of the time he isn't at the church after 5 on a Saturday but I like to check sometimes. Another friend wanted to come here to see streetfighter the rolling stones tribute band. I'm not overly crazy about the rolling stones but I'm open to checking out stuff I'm not too familiar with and getting exposed to new things. So I told my friend I'd go with her. I think they are open to the public after a certain time so if you aren't a member you can still stroll on in. Smart move on their part because they'll get extra business that way. I wasn't too much of a fan of the band playing but it was really nice to be on the beach hearing some music that part was pretty awesome. I walked down to the beach area to check it out. My friend wanted to eat and I didn't have a lot of money so we shared a pizza. She picked the toppings. Many times I'm a people pleaser. I just don't want to get into an argument and will comply with the wishes of others pretty easily if I am okay with it so I let her pick the toppings. Overall it was a nice experience being here and I would come here again especially if they had a band I like better than the rolling stones tribute band.

In town for business and play and had the most indelible experience at New York Marriott at the…read moreBrooklyn Bridge. I visit NYC at least once a year and lodge in Manhattan. This trip my conference was in Brooklyn so we said why not...turned out to be our best decision! We arrived early and Jeff assisted us at the reservation desk. Jeff said he would try to get us checked in early if possible. Just as I headed to the ladies room to change into workout clothes to hit the Brooklyn Bridge, Jeff said our room was ready! I loved the charm of the hotel, a genuine nod to the character and nature of Brooklyn which was nice. The hotel was steps from the Brooklyn Bridge and I got the opportunity to walk the bridge every day. The entire staff, everyone we encountered was kind and helpful. It took a couple days to familiarize myself with the hotel and by day three, I knew my way around. The staff remembered me and would greet and ask how my stay/trip was each time. To all the amazing people we met, thank you. My husband and I have moved our hotel business to the Marriott, and we are looking into the vacations packages. Such an incredible time, I'd stay again in a heartbeat. Special thank you to: Jeff Candis Beverly Alisa Leonard Alma Raphaela Oppong Lydia Diara Nick Diallo Derrick

The rooms were clean and overall the staff was friendly…read more Other things to note: -There's an automatic $30 destination fee per day. You can use it as a credit for the restaurant/bar. -There are free vouchers you can pick up at the front desk for citibike or brooklyn ferry passes. Only 4 permited per day for the ferry (so essentially 4 one ways or 2 roundtrip). -The M Club lounge is not open all day. It is ONLY available to access during the set meal times M-F (6a-10a and 530p-10p). Also in my opinion, it's probably better to just use your $30 credit and get the hot grab and go breakfast from the restaurant/coffee bar instead of going to the M lounge for breakfast. Better options and tastier.

Ace Hotel Brooklyn continues to be one of my favorite stays in New York. From the moment you walk…read morein, the vibe is effortlessly cool without feeling overwhelming. The design is thoughtful and stylish, and the lobby always has great energy--especially on weekends. The rooms are comfortable, clean, and well-appointed, with beautiful views and all the essentials you need for a great stay. The team truly makes the experience stand out--everyone is warm, welcoming, and genuinely helpful. The location is another major plus--perfectly situated with easy access to multiple subway lines and surrounded by some of Brooklyn's best spots. Every stay here feels consistent, elevated, and memorable. Already looking forward to the next visit.

I met my son up in NY and we stayed in this hotel. It is a pretty cool place and it is in a decent…read morelocation. My son arrived early and the guy at the desk told him he would be able to check in by 1 pm but it ended up being after 3. Which was an aggravation since he took the red eye from the West Coast. The lobby has LOUD music playing so it is hard to just hang out there but the sound proofing must be decent because I did not hear it anywhere else. Located close to a subway station and near a good coffee shop and restaurants

Do NOT book this! We…read morebooked a family journey tent for 4. We called the hotel to arrange the restaurant and they said we don't have a booking - but we had our Expedia confirmation. Hotel said they wouldn't honor it (same day). On their website they showed availability for 5 rooms, so we said ok can you put us in 2 separate rooms for the same price (as this was your error) they refused and were totally unreasonable and implied it was our problem. So beware- because getting over there on the ferry is very tricky and you run a strong risk that these clowns will tell you you have no bed for the night despite having a confirmed reservation.

Really unique glamping experience in NYC with amazing waterfront views. The tents are comfortable…read moreand the setting feels like a true escape from the city. A few downsides. It is expensive, service at the restaurant was slow, and there was a party boat going late into the night which made it less quiet than expected. We stayed out when they first opened and loved it so much but then didn't have any issues with boats, and also the price was half the cost then which makes much more sense for the experience. Still a fun and memorable stay, just not quite as relaxing as it could be.

I definitely recommend this location. Everything was cleaned, including shampoo, soap, and towels…read more Aside from the fact that I brought my own, it's there in case. The location is clean and in a nice area. The best part is that I forgot my jacket in the closet and had to travel back home. They kept my item in their office until it was picked up. Knowing that they didn't lie about my forgotten item made the entire experience even better, good ethics!

Thank you so much to the wonderful lady at the front desk for her kindness and great service! She…read morewent out of her way to help me, and I really appreciated it. The Best Western Plus is lucky to have her on the team.

Annie gave us a nice tour when we arrived, the pool looked amazing and peaceful. I asked her for a…read morecharger for my phone and she immediately took the one off the desk and handed it to me, thank you Annie! Really appreciated seeing her smiling face and she knew our names. The Waldorf A and Aman also addressed us by name in past visits. The bed was really comfortable, appreciated the his and hers closets in the corner room, was thrilled to have champagne and other treats waiting for us upon coming home each night. Always help with our car and doors. Clean. Loved the buttons in the room to call for laundry, and other service needs. Would have liked the Cut to be open for lounge eats and drinks for guests as we peeked in a couple times and it was always full. Plenty of assistance and privacy. Housekeeping was always touching up our room and it was appointed nicely. Thanks so much for the plentiful spring water daily as we requested before checking in.

In NYC for a friend's birthday weekend, I did not complain when she shared that we'd be staying at…read morethe Four Seasons... her treat! Three of us had two rooms... the birthday girl had her own room, rightly so, but they connected, which was awesome! During our three night stay, we enjoyed the comfortable beds, fabulous amenities, friendly staff (for the most part), and room service on several occasions. I did utilize the gym a couple of times, which was great. I will share that I do not recommend the spa here - it's nothing special and the prices are pretty insane... This is a splurge but if you can swing it (or have a friend that can), I highly recommend it!

We decided to choose this hotel as it was next to Times Square and seemed like a nice boutique…read morestyle hotel. The staff was extremely friendly and accommodating. The rooms were comfortable overall and had a decent amount of space. The bathrooms were nice and spacious. The common area was very comforting and inviting. They have snacks that are available 24/7 which was great when wanting a quick bite. The free breakfast in the morning was also delicious. We would absolutely recommend this hotel if looking for a more personal experience and friendly staff. We would return again.

Amazing vintage hotel in the middle of Time Square. We parked next door in the public garage and we…read morereceived discounted parking. We were greeted by the amazing front desk staff. The suite was exactly as described and was soooooo spacious and clean. The beds were soft and fluffy and so was the sofa bed. On the second floor there was unlimited water, seltzer, tea and pastries. There were slippers and robes in our room. Upon check out we had brunch reservations and they held our luggage I will recommend this hotel to anyone visiting time square. It's central to everything NYC!

Remodeling at all hours! Asked to clean room - told they would and never did - only hotel in…read moreneighborhood-- poor condition- generally kind of a mess. Never again.

The man at the front desk was very unwelcoming, I'm not talking about the young man with dreads, he…read morewas very helpful and welcoming. But the man of Indian/South Asian descent was very rude and unwelcoming, he says they had no availability at first, then goes to say that he does have a room but it's "too expensive". How rude? Who are you to decide what a guest can afford? Not to mention his horrible hygiene! He smelled horribly, I hope management can speak with him on that! I was across the side counter and it felt like I was in his pit! Other than him, the hotel is not too bad, bang for your buck!