*****THIS IS A LONG READ*****…read more This was my first time staying at this hotel, and I must say, my check-in experience was horrible! This is my birthday weekend, so I came alone for a little R&R and self-care. I did not expect to be treated as horribly as I was! I arrived about 3:30 and went to the kiosk for express check-in, only to realize I had left my wallet in my car. I went over to the bell hop desk, where I was nicely greeted by Mario, to ask if I could leave my belongings there while I went to retrieve my wallet. Mario explained to me that he could hold my things, but had to grab a cart for them and give me a ticket as standard protocol. While I waited for him to return, the most RUDE, NASTY, ARROGANT, IMPOLITE, IGNORANT male comes to me yelling, "MA'AM YOU CAN'T LEAVE YOUR STUFF HERE!" I told him to calm down and stop talking to me like that! I then tried explaining the situation to him, and what Mario told me, but before I could finish, he cut me off and yells... "Well he's new! That's why he told you to leave your stuff here! I'M THE BELL CAPTAIN! HE SHOULD'VE CAME AND GOT ME! YOU CAN'T JUST LEAVE YOUR STUFF HERE, YOU NEED A TICKET!" I asked him why he was yelling! There was no need for that, especially if I'm not speaking to him that way! He replies while flailing his arms around, "OH HERE WE GO! HERRRRRE WE GO!" I tried again to explain that Mario had already told me that, but Mr. "Bell Captain" who I later found out name is Saleem, was so bent on letting me know his position that he couldn't even hear what I was saying. Mario then comes back with the cart, and he proceeds to yell at Mario! "DON'T EVER DO THAT AGAIN! WHO AM I??? WHO AM I ??" Mario and another Bellman quietly says, "Bell Captain." He then says, "YEAH SO THAT'S WHY Y'ALL CHECK WITH ME FIRST!" I stepped in and told him that if he's a real leader, he doesn't have to blast who he is, (not to mention it was on his name tag) and he should not be embarrassing his employees publicly. He could have talked to him in the back and let him know what he did wrong. I didn't need to see that! I also told him, I'm not sure if he's having a bad day, but there was no reason for him to behave this way! He starts yelling...again...."I'M GREAT! ALL MY BILLS ARE PAID! I GOT MONEY IN THE BANK! I'M GOOD!" I don't understand what that had to do with anything but whatever. He then went back to yelling about him being the Bell Captain and what the protocol was for me leaving my stuff there. CLEARLY he missed that Mario did the right thing from the beginning! Mr. Bell Captain just felt the need to power trip in that moment for whatever reason. I told him he needed to listen and not interrupt when someone is speaking because he would have known that it was handled correctly! He put his hand up and says, I'M NOT TALKING TO YOU!" I looked at Mario, thanked him for helping me and told him he did nothing wrong. This situation made me so angry that I burst into tears! To add insult to injury, after all the drama, I was waiting for over an hour to get my belongings because SOMEONE put the incorrect room number in the system. I found that out because I had to go back down to the lobby to see what was going on with my things. I was late for my dinner reservation, and my night was pretty much ruined. I couldn't fully enjoy my dinner the way I'd hoped to. I actually cried while at the restaurant because I was still so frustrated with how everything had gone. Not only did I come here to rest and relax, I came her to try and release some of my grief from the loss of my Baby Brother. Hopefully my spa experience will be much better. Shout out to "T" whom I believe was the Operations Manager. He helped me calm down and agreed to address Saleem and the issue. However, I wanted this situation to be documented. NOBODY should ever be able to get away with mistreating ANYONE no matter their position. I WILL be pursuing this further until I'm satisfied with the outcome.

This place is such a scam. My family and I were kind of forced to stay here due to a dance…read morecompetition in Harrahs ballrooms. 7 days is a long time to stay in a hotel/casino made for adults. Nickel and dimed the entire stay. Card was charged for over $500 for "resort fees" which we didn't even use because we were there for dancing not gambling and partying. Room was only cleaned once during our entire stay. Toilet was clogged. Room was OK. Common areas like the elevators were disgusting. Hand prints, garbage, etc in elevators. Starbucks is twice the amount of money than normal. Most places to eat are not healthy and you pay a premium price for French fries and a burger. Check in guy was nice. But there is a lot of miscommunication within team members at this place. Some say one thing, and others say the opposite.

The rooms are worse for wear but I really like the "Old Havana" shopping and restaurant pavilion…read more The atmosphere is well done and easily navigable without the hinterland location and over the top glitz at Borgata. Gambling isn't my thing but for a quick getaway featuring a nice meal and a quality show or two, the Trop still rates. Four solid stars.

Absolutely disgusting stairwells in the parking garage. Pools close at 6pm which is annoying when…read moretrying to fit it in after daytime activities. Rooms were clean but room service was not great, though i got a $50 food and beverage credit for the inconvenience. The number one issue I had with this hotel was accessibility and ADA compliance. We requested the havana tower, which is much closer to the parking garage. Instead we were given the chelsea tower clear on the opposite side of the hotel from the parking garage. As a result, my disabled partner and I had to carry our several bags 10 minutes one way to our rooms. There are parking spaces outside of chelsea but they are not owned by the hotel and rely on regular street parking prices. Parking is $15 every time you take the car out, they want you to stay in the hotel. If you never leave the hotel you'll only pay the $15. You can get a voucher from the casino for signing up for rewards that gives you free parking for one exit.

Excellent ten stars everyone who works here is excellent at their job…read more I lost my phone and the front desk helped me get it and I can't thank the woman working enough each person working here is really good at their profession excellent wagu corn lychee martini best food

Absolutely stunning views from the room! Upgrade to the panoramic view if possible. We were able to…read morecheck in fast and early and enjoy the room to its fullest. The bed has one of the most comfortable mattresses to have a relaxing night's sleep on. We cannot wait to come back and have since planned a trip to their location in New Orleans.

This was my first time staying at the Oceans in Atlantic City and it did not disappoint. We spent…read moretwo nights here. There was plenty of stuff to do some of the highlights was the pool, the beach, the boardwalk and the casino. There is an insane amount of things to do and I think honestly every day you can experience something different. The carnival is cool and all the shops along the boardwalk. They have little trolleys to take you from each side of the boardwalks because you can definitely walk a lot throughout the day. It was a fun and exciting trip that I will almost remember. I recommend you being some water bottles in your luggage so you have them as the room is not stocked. All the gifts shops are a bit expensive. Also make sure you bring beach stuff if you do plan on going to the beach! Enjoy your trip.

So disappointed in this casino for one reason. The dramatic exterior and the posh modern interior…read morewas commendable even offered a late night coffee truck at the rear entrance. All this was great but walked a far distance on the boardwalk on a humid night to visit this casino specifically for the live poker room, WHICH IT DOES NOT OFFER!!! SO DANG MAD!!!

My family and I wanted a quick two nights getaway so we booked connecting rooms at The Hard Rock…read moreHotel & Casino in Atlantic City. It was our first time staying here and the ambiance is on point. The first thing we noticed when we walked in the hotel was the amazing smell. My brother fell in love with the scent and asked a worker what it was, but unfortunately he didn't know anything. He mentioned it's the cleaning solutions he was using LMAO. No sir it's a hotel scent diffuser just say you don't know. Anywho as we were all checked in and went to the North Tower to our adjoining rooms, we got settled in and admired our rooms which was so spacious and I love that especially the bathroom :) We had an amazing view of the little theme park across from our hotel and to see the Ferris wheel light up at night was such a treat to look at from our beds. We finally went straight to eat. We found a cool buffet restaurant in the hotel that was really darn good. I had a little bit of everything but that New York strip steak with their chimichurri sauce was absolutely divine. I cannot remember the name of the restaurant, but I gave it 10 out of 10. After we ate, we went back upstairs and put on our swimsuits to go to the pool now here is where my review shifts left. I did not care for the pool as beautiful as the hotel is. The pool was lackluster, with hair and dirt/mock all in and around the pool. Since I am giving my two cents on this, I would highly recommend a nice outside pool to match the ambience of the hotel. And to also throw in there, the TV lost signal a lot, which was kind of a bummer. We dined at Hard Rock Cafe for both breakfast and dinner and as we ate our food, my brother kept saying he hasn't eaten a bad dish since we arrived so kudos to you guys I totally agree. All in all, I highly recommend this hotel. It is beautiful with all the celebrity pictures and the signature clothing pieces that they have worn being displayed is absolutely awesome to see. I will definitely be back again. I can't wait. So until next time happy hotel hunting.

The iconic Hard Rock Cafe does it again! They are in the works of bringing back to life Atlantic…read moreCity, and they are not playing around. With an exceptionally curated list of restaurants (some have won awards for best restaurants in hotels) some of the most delicious cocktails I've seen at restaurants and options to accommodate every dietary need (yes vegan and vegetarian as well), this property will be become a must visit destination when going to Atlantic City. There's no need to leave the hotel. You want a great concert of comedy set, they got it (we watched Stephen Marley and Buju Banton)! You want to be pampered or get your hair done, they got it (the massage at the spa was delicious). You want to dance at a lobby bar, they got it (we skipped that hahaha). Hard Rock Beach is conveniently off the boardwalk and has a bar with bites to eat. Grab a day bed and enjoy the shore. The service was top notch across the entire property. Happy Munchies, @JaeGreens

Bus trip to Altantic City Ceasar's Casino. Received a $15.00 voucher to play the slot machines…read more Alot of walking variety of restaurants and shops. You have Morton's steak house, Gordon Ramsey pub, Hell's kitchen, Starbucks, Nobu etc. Wide variety of slot machines, some of the machines have wireless charging. I like to watch the roulette table games. I am not much of a gambler but I did enjoy the casino.

I stayed here for a convention, Tuesday through Friday, November. Room 39-something in the…read moreCenturion Tower. They've clearly poured a small fortune into the renovations up there. The room was bright enough to make me feel hopeful again. The furniture looked new, the bedding cleaner than the soul of a saint. You could almost smell the paint still trying to dry. The bathroom was beautiful. There was a shower stall with a fake marble bench. I sat on it and felt like an emperor, briefly. Then I noticed a little mold blooming around the shower head. A small rebellion. There were stains on the wall too, ghostly handprints of humidity. That's how things go in Atlantic City, shiny today, peeling tomorrow. My view was of the old Trump Plaza, or what's left of it. A carcass. Concrete ribs showing. It stared at me every morning like an old man who still thinks he's handsome. Not much Caesars can do about that. But it reminded me, again and again, that this city is more memory than place now. The casino felt haunted, though not by spirits, but by the absence of them. Slot machines blinked for no one. A few people were sleeping in their chairs, which seemed fair enough. The table games were quiet as a church on Tuesday. I used to work security at the Trump Marina, grave shift, back when things were merely dying instead of dead. I recognized the silence. It hums in your bones. Most of the restaurants were closed. Tazza Cafe was holding down the fort, serving decent coffee and sandwiches in a space that felt like the corner of an airport food court that had gone to community college. Gordon Ramsay's Pub & Grill was running too. They served over-priced shepherd's pie and image, but little more. Nobu opened on Thursday, like a movie star showing up to an empty theater. Parking was an adventure through the absurd. You go through the Temple Garage, cross Arkansas Street like a pilgrim, then slip into the Colosseum Garage to park. It felt like a test to see who really wanted to be there. Most employees seemed to have mastered the art of avoidance, the kind of indifference that comes from too many shore town winters. The exception was the front desk team, who were unfailingly kind, efficient, and seemed genuinely happy to see another breathing soul. So here's the moral. The rooms in the Centurion Tower are beautiful, even luxurious. If you can snag a midweek off-season rate, it's worth it for the comfort of the bed and the quiet view of decay. But the magic is gone from Caesars Atlantic City. What remains is a gleaming room in a tired city, a testament to how we keep trying to polish what is already sinking.

We stayed here and had a great experience. The rooms are very clean and have everything you need!…read moreWe enjoyed having so many restaurants available, although our group did not need the casino. The tough part of staying here is the place is HUGE--it takes quite a bit of walking to get from the parking garage to your room, to the restaurants, etc. We got used to it, but it is confusing to navigate--they do provide maps for this reason. Staff was friendly, and our room remained clean. They did charge a resort fee when we checked in, but this was quoted in the original price we booked online. So overall we felt it was a good deal to stay in a spot with very clean and nice rooms, although wouldn't stay here with a family as we didn't need the Casino and sacrificed convenience for the long walk to our rooms for this.

The former Trump Taj Mahal reborn as the Hard Rock. The overall vibe is Boomer Playground as the…read morereplacement hip crowd ventures out to catch their 1970's rock heroes in all their Tribute Band glory. The casino by AC standards is extremely well done with plenty of tables and slots to satiate even the most opinionated day tripper. Extra credit for a first class buffet. When these geriatric rockers finally shake off their mortal coils you can easily see the property reimagined as the Hard Rap Hotel and Casino. Five neon stars turned up to "11".

April at the front desk is amazing! Super friendly & helpful…read more Room was clean, for the time I was in there, it was quiet, but there again, it was mid-afternoon. Location was perfect! Comfy bed & pillows. And the view from the window was wonderful! The bad side - the several hours I was there, it was 84 degrees the entire time. I realize I was in the next to the top floor & science tells us that heat rises. The thermostat would only go down to 65, no more. Due to my plans changing & me being able to stay with a friend at a nearby hotel, I didn't bring it up to the front desk, but had I stayed the night, I definitely would have. I do recommend this location, but doubt I'll be back in AC for anything.

Really it was not a good experience at all. Check in was terrible. No AC in the first or second…read moreroom. 90 degrees in both. No cable box. It's just missing.