Absolutely amazing experience with these guys. Super friendly and helpful staff! I will definitely…read morebe there again next time my bike has a problem.

Had a shifting problem on my road bike. I called to ask if they could take a look at it. Joey said…read moreto bring it by and found a lubrication problem in the shifter which he quickly fixed at no charge with a smile! I will be returning there when I have any other issues.

Follow up review: Will installed our Yakima system on our new Merecedes GLE450. While driving it…read morehome I noticed a high pitched noise that was due to a missing rubber insert in the bottom track. I returned to Rack Attack which did not have that strip in stock. We were leaving for Boston the next morning so Will used a foam weather strip to fill the gap - noise problem eliminated! That is the sort of high value-add service we have received from this Rack Attack store! Well done, Will and thanks incredible thanks for engineering a practical solution to a terrible problem!

Great experience at Rack Attack. Will helped us out. Great customer service & communication. I…read morepicked this place over another popular place because he was so friendly on the phone, & even friendlier in person. He checked out our roof box to make sure it was secure before a long trip & made sure we had the parts we were missing. Thank you!!

Fantastic service getting my new bike set up just how I needed it. Friendly and knowledgeable…read morestaff. I'm a beginner Mountain biker and they patiently answered my questions without being condescending. They helped me find a few upgrades to start and didn't over pressure me to do more, yet let me know some things that might be good in the future.

Classic small business experience. They greet you when you walk in, ask if they can help, and point…read moreyou in the right direction. You don't have to be a bike enthusiast to like this. I brought my daughters cheap bike rim in and they helped me the same as anyone else. Highly recommend.

Always purchase the warranty. I purchased a bicycle on July 4th and within a couple of days riding…read moreit, the rear tire popped twice. The staff at Colorado Springs Bike Shop were able to determine the cause and replaced the rear tire for me. I am satisfied customer. I am going to be a repeat customer at Colorado Springs Bike Shop.

Buyer beware and good luck getting a Aventon bike from this bike shop. They gladly take your money,…read morebut don't communicate anything and clearly are limited in their ordering abilities. Read on to learn more.... We came in to try and test out some e-bikes, but were not able to test anything as they have very little, to nothing, in stock. "Everything on the floor has been sold" we are told. Pretty much a don't touch kind of vibe... Kind of cold, but I get it, other peoples orders. We ordered 2 bikes anyway and paid $1000 to hold our place. They need the money down to help with order costs I was told. As we were ordering, I spoke about the tax rebate program Colorado is doing. The guy mentioned it was a rough burden on them as they had to front the cost and they had no ability to pre order any inventory. Explains the no-go on the test drive. I asked when we would get them and they said they get priority over ordering directly from Aventon's website, so about 3-4 week plus one week to build it. After waiting almost 2 months we call to find out where our bikes are as we have heard nothing from them. We were told they have have not even been ordered due to being out of stock?!? We were then told we will need to wait at least another month, or more, and that's IF they can get our order in. I get on Aventon's site and it says both bikes ARE in stock (Size and color), and will be shipped in just over a month if I order now. (I also checked a month and a half ago, when they were both in stock, and the site said I would have already got them from Aventon.) When I pointed that out trying to understand their process, they became oddly defensive and started to give are reasons why its bad to buy directly from Aventon, better to buy from them, you don't get the CO tax rebate from the website, and you need to wait. Very much a HA HA ,checkmate Mr customer kind of vibe..... So we sadly canceled the bike order and went elsewhere empty-handed. I guess we lucked out as I just saw Aventon increased their prices $200, as announced on their social media accounts, "due to ebike tariffs and increase in ocean freight". We had no documented price guarantee from anyone when we "ordered" the bikes, so we would have had to pay that increase. 1 star for a very disappointing experience.

Their $100 tune up should include brake bleed, derailleur adjustment and wash. When I picked up my…read morebike they charged me $125 for the service and couldn't explain why I was charged the extra $25. After taking the bike out on my first ride I still had the same issues I was having: Bad shifting Bad brakes (still needed to be bled and I needed to replace pads) The second ride after their tune up: my chain snapped. Paid for a new chain, went on a third ride: derailleur cable snapped. Took bike in to see why these issues weren't addressed during "tune up." I was charged $25 to put in a new cable and after that was installed, my bike still didn't shift properly. I ended up bleeding my brakes, changing my own pads, installing my own chain and adjusting my own derailleur after spending $150 on a $100 tune up that was basically just a bike wash. I can service my own bike, but I took it to a shop because I thought it'd be a better use of my time and money (I work 50+ hours a week). That was a mistake. I would give them 1 star based on my experience, but they are veteran owned and nice enough people.

When you get treated like I did, even if they know you are not there to spend money, that is a…read moreplace you come back to! I called ahead, knowing this is a busy time of year, and they were friendly on the phone, and offered help to an old, original mountain biker, that has been away from the hobby longer than many of the employees have been alive! I have just purchased a pretty cool, used, Santa Cruz. The guys at Gnarly B's educated me on how the new shocks work and helped me get set up to get back on a mtb in style. I now feel much more confident on my bike, and I will be going back there whenever I need service, parts, tools, or even a new bike! Thanks to the staff at Gnarly B's for making me feel welcome, and getting me back on the road - trail - single track - downhill - fire road, or wherever the wind is in my face!

Brought my Specialized Epic Evo in for a front fork and rear shock service. Was told it would be…read moretwo weeks before they could even touch my bike to begin the work and that they would have to send the rear shock to a third party vendor (not Specialized) to have it serviced. I picked up my bike after 19 days at the shop, rear shock had still not been serviced. They said it had been returned from the vendor after not being received there (and after two weeks of sitting at Criterium before they sent it). Terrible service and I would not recommend this shop. Go to Pro Cycling instead.

Fantastic customer support. A bit different from past experiences where they did an assessment on…read moreyour bike and recommended service or replacement on about 10 items that you felt were just fine. Then you had to text back 'only do this and that'. I did not like that green eggs and ham. Anyway went in asking that my headset be greased expecting the same as above. Mech put it on stand, greased it up reassembled and said anything else- said no what do I owe you? NO CHARGE. So I tipped him. Your results may vary but If you go and get similar treatment give em a big tip. Awesome!

I went in for the first time yesterday to find a youth helmet for my child. The staff were really…read morefriendly and helpful. They helped us find the right helmet and helped adjust it for my child. The shop is small but they have a lot of products and everything is clean and well organized. Plus they have a very cute shop dog who greets customers!

Went in fully expecting to drop my bike off to pick up later. I had attempted to adjust the front…read morederailleur and had it all goofed up! To my surprise...they said let me take a look at. In 15 minutes...and $35 (while I waited) they had me all straightened out and on my way. Bike works perfectly! That is definitely 5 plus stars customer service. I will most certainly be back!!! Thank you very much Teds Bicycle.

The old guy working there is very nice. But he can't cut arrows, and doesn't sell inserts.read more

Wow! I walked into this shop not really having any idea what I was doing....I'm new to archery and…read morereceived and old bow as a gift. I brought it in and from the very beginning it was an incredibly fun, and very detailed learning experience. Everyone was so awesome! Personalities, professionalism, and enthusiasm were on point! They didn't try to over sell me or make me feel silly for the old school bow I brought in. Instead they worked with me on my form and accuracy and made sure my bow was fit to me. I left feeling more knowledgable about this new to me sport and will never go anywhere else for my bow hunting needs! 2 years in and a bad ass new bow later and I'm still a huge fan of Bow Hunters Edge! These guys have been nothing but incredible. Each and every time I come in here I feel welcomed and I feel like they genuinely care and want to help. I've sent family in and they've been exceptional to them as well.