I am very Impressed with the Shade Store especially with Nancy M. She understood exactly what I needed, send the gentleman for measuring the very next day. I was able to order my product right away and will have it in no time. Nancy is very knowledgeable and gave me all the right advice. I am also a designer and have all my clients' window treatments done by the Shade Store. The product is superb and people like Nancy make it so easy to work with. read more

The Shade Store in Newport Beach is the BEST. We completed our 3rd window decoration project with this group and EVERY aspect of the process exceeded our expectations once again! Staff members are kind, professional and efficient. Julie Wilkins assisted us with the sales consultation, a coporate staff member helped us with the delivery logistics and Luis Salgado did the outstanding installation today! The products themselves last longer than other brands we have tried, including Hunter Douglass, Levolor and others. Just very happy with the long-term reliability and consistency of their products and service. This photo was taken late in the day today but please notice the straight lines and clean look. When looking for professionals to assist you in home decoration improvement .. look no further! read more

The Shade Store - Shades & Blinds Near Me - Newport Beach, California

A Year of Frustration, Terrible Service and Endless Installation Problems If I could give zero stars, I would. Our experience with The Shade Store has been nothing short of a nightmare. We placed our order almost a year ago, and we are still dealing with installation problems to this day. The company seems to be run by completely unprofessional people who simply do not care about their customers. Installers have been to our home eight times, and every single visit came with a new problem. The first time, only half of our shades could be installed because the company did not send all the materials. The next time, they sent the wrong color shades. Then, they made shades in the wrong size for our windows. Another time, they canceled installation on the day of the appointment even though it had been scheduled two months in advance. At one visit, they sent only one installer for a two-person job, forcing yet another reschedule. And this pattern continued. Every step of the way, communication was poor, follow up was nonexistent, and accountability was zero. It is astonishing that a company charging premium prices can deliver such incompetent and chaotic service. We have wasted time, energy, and countless days off work waiting for people who show up unprepared or not at all. Do yourself a favor and avoid The Shade Store. They might have a nice showroom, but behind the sales pitch is a company that cannot deliver even the basics of customer service or project management. read more

I am writing to formally express my frustration with the continued lack of responsiveness and support I have received. On September 5th, I submitted my initial request for a technician to resolve an issue with my shades. As of today, September 30th, no service appointment has been scheduled or confirmed. This delay is unacceptable. Unfortunately, this is not an isolated incident. Since moving into my new home two years ago, I have had to contact the Shade Store on at least five separate occasions for assistance. Each time, it has taken a month or longer to address even the most basic service requests. This pattern reflects extremely poor customer service and leaves me very dissatisfied as a customer. The sales person who took my huge order two years ago (Nancy Montgomery) basically says this is not her problem because she is a sales person. I am left on my own to try to get someone's attention from customer service to get this shade fix, but as for now nobody has done anything. Please find another company to get your new shades. read more

They sent a defective shade that ruined a four window design - when they were unable to provide a shade that matched the spacing color or size after months , they tried to make us pay twice to get our original design back. the shades aren't even 5 years old! terrible quality and trying to bill us twice for their mistakes. I've had better results from three day blinds. read more

I offered to speak with the store manager before leaving this review. The offer was left in a voice message and through our product support person. Our experience - significant room for improvement. It took several months (6+) for us to have fully functionally motorized shades once ordered. Product ordered/installed: Solar shades (motorized) and manual. Quality overall was good. Except we had a shade motor go out (would only go down) three weeks after installation. The issues were: 1) a faulty motor (replaced) 2) shade sized wrong (replaced) 3) non-attention to details - connector left unplugged by install tech - once discovered by us that shade become operational again. 4) support sent wrong instructions on we could how to reset a motor - wasn't for the motors installed (to try to fix the shade that worked before and now didn't - later discovered to be connector issue) Our motor required cycling power, instructions sent were for a motor that has a reset button. 5) support scheduled a warranty repair (to our billing address - different state, not the install address). I understand that mistakes happen. But there was no sense of urgency to fix those mistakes. That resulted in us investing a great deal of time figuring out how to reset motors, program remotes, checking power cables, etc. When paying premium dollars for solar shades, one does expect the shades to be measured correctly, installed correctly, and work correctly without having to much more than just pay for em'. The Shade Store did address the warranty issues. The product quality is good overall. The replacement motor arrived within two weeks. However, the execution of install and warranty repair - not good. Management having no interest in reaching out to us to discuss any of this pretty much says there is no interest in seeking operational improvements as well. read more

Absolutely awful! Do not use this company! They have missed their installation dates FOUR times on my home! Sick driver, car broke down, etc. They have offered no remedy for the situation and want to schedule installation yet another month out. They do not call back or even try to make amends . read more

Product was good & the installers were very professional and great. It could've been 5 stars had I not been so unlucky to be paired with Nancy (sales associate). She is incredibly unprofessional, rude, lazy, and incompetent. First of all, I don't know how she's a sales associate. She has absolutely terrible taste. She didn't help at all with picking the right style for us. We went to the store, told her what we were looking for, and provided swatches that were the complete opposite of what we said. We had to spend an extra hour going through everything ourselves. Once we found what we wanted, she dropped the ball on my order & had no idea what was going on. She was terrible to work with & I would highly recommend working with someone else. As far as installation, they were absolutely lovely and very professional. They definitely knew what they were doing and was happy with the end product. read more

We had an extremely disappointing experience with this company. The issues began with obtaining accurate quotes for custom shades, which required us to deal with multiple employees. Despite having a Shade Store employee take measurements, every shade we ordered (for five windows and a door) arrived incorrectly sized. This order was placed in June. Correcting their mistakes turned into a nightmare, involving countless phone calls, emails, text messages, and in-person visits. Their responses were consistently slow and unprofessional. Even after re-measuring, the replacement shades we received in late July were also incorrect. The side flaps were the wrong size, forcing us to remeasure and reorder yet again. By the end of September, the flaps were still the wrong size. We had to wait an additional month for the shades to finally be installed correctly. This pattern of errors and lack of attention to detail persisted for months. The design consultant overseeing our project promised a credit for their mistakes but insisted it would only be processed once everything was resolved. The final installation was not completed until late November, and despite our follow-up emails, we have yet to receive the promised credit or even a response. This company's carelessness, poor communication, and lack of accountability are astounding. We would not recommend them to anyone. One star (if zero were possible, we'd choose that). read more

I found out why my first experience was subpar - the sales person left the company and no one picked up where she left off. Kylagh helped rectify the issues I had and did everything she could to make sure I was satisfied. However For the price, I really expected more. The only reason I didn't use some internet shade seller is The Shade Store has an excellent selection of fabrics from which to choose, and you get to see them in person, and take home as many samples as you'd like. I fell in love with one pattern and couldn't find anything else from another company that I liked so much so paid about 3 times as much as I would have from another company to get the pattern. That said, who knows what quality I would have received from an internet shade seller? In the end I love my shades, mostly. read more

We ordered window treatments for our entire home - roman and roller shades. The end to end experience was so smooth and efficient - measurement, material and treatment selection, ordering, installation. Lynsi Moloney was our Shade Store contact, recommended by my designer. Lynsi was fantastic at providing recommendations and alternatives, keeping in mind our needs and preferences for each room and window. We are so thrilled with our new window treatments and would not hesitate to purchase from The Shade Store again. Thank you! read more

We are in love with our new window treatments! Lisa Smith really knows her stuff and was incredibly helpful from start to finish. She helped us not only with our fabric and style selection but the overall vision for our home. read more

I ordered window treatments for my home from the Shade Store (Newport Beach Location). The sales representative was thoroughly knowledgeable and highly professional. The shades were delivered on time and installed perfectly. I am very pleased with my purchase from The Shade Store. read more

We recently had our entire home done with the Shade store, ( Roman shades, curtains, motorized shades) specifically with the help of Lynsi Moloney who is absolutely wonderful and amazing! She was so responsive to our every need from setting up the the initial appointment to installation and even after with follow up calls and making sure we were happy with the products and installation. Prior to contacting the shade store, we had met with two other very well known shade vendors and Lynsi was able to not only beat their pricing but her eye for colors, design and materials was just simply superior!!! I honestly cannot say enough about our experience with the Shade store and Lynsi!!! ...and the lead time from order to installation was half the time of the other companies!!! Thierry & Cathie read more

I just had shade store employee Jeff B come and measure for 2 large windows. He was very professional and courteous. While he was at my house, he checked another shade store blind that was having some minor issues. He fixed it for me right on the spot. He is an asset to the company and a hard worker. read more

Anyone embarking on a design adventure will soon find that drapery can be a budget crusher! But you know what they say - you get what you pay for and at the Shade Store, you know you're getting the best service and quality. We had free on-site measuring during construction, alongside Susie Kerr, our excellent rep who ensured we had top notch service during the selection and quotation process, communication throughout the entire production and shipment processes and personalized care to get our drapery right on schedule. Spend the money and sit back to wait for your room to be transformed! We're currently going back through the process for another room. read more

Update - after our review, Tami from Customer Service at the Shade Store reached out. I can't write enough nice things about her and how quickly she resolved the issues we had with our order. Tami is a great communicator and efficiently resolved the outstanding problems. She's a wonder and is unconditionally committed to making sure that Shade Stores lives up to its brand name. Simply put, she went above and beyond. We now have all the shades we had ordered, in the correct sizes, and correctly installed. The house is finally complete. On top of that, she compensated us for all the delays. While I wish everything had been done right the first time, things happen, and Tami's commitment to getting everything resolved has restored my faith in the Shade Store. And, as previously mentioned, the shades really do look lovely. read more

I highly recommend working with The Shade Store! Our designer Susie at the Fashion Island store, is a true design expert. She was able to guide us into making the best decisions. They had beautiful options to choose from and could customize in every aspect. The ordering time was very reasonable, easy scheduling and their in-house installers were very professional with great execution. We ordered various roller shades for our entire house, some motorized. From start to finish, service + quality of product + installation we could not be happier. We will definitely work with The Shade Store again on any future projects! read more

Adam Medart was very helpful in helping me pick out the best material for my kitchen window. On top of that, the installation was very quick and painless. Overall, I'm extremely happy with the results and would recommend Adam and The Shade Store to anybody looking for window treatments. read more

We've installed shades across the office. The install was great and they look polished. The clutch on one shade rollers broke (3 years in) in March causing the shade to unravel and stay down. Initially the repair was scheduled for 2 months out. 2 months later I was contacted that the the install had to be rescheduled due to a part being backordered. We are now 4 months out and the rep is indicating they have no idea when the part will come in. It could be a month, it could be another 4 months. No idea whatsoever. Every new shade they install has this piece - so obviously these are available. It's just not a piece that will be prioritized and allocated for repairs. Ridiculous to be sitting in literal darkness for over 4 months with no end in sight on a $3000 manual window treatment. read more

We recently purchased some beautiful white roller shades from the Newport Beach Shade Store. Lisa Smith was the sales consultant and she was extremely knowledgeable and professional. Her follow up was great. Her timeline that she explained to us for ordering, delivery and install was pretty much exact. Our install even ended up to be one week early. The shades were installed this weekend by Andy. He did a nice job and the installation went smoothly and quick. Andy's work was done perfectly. He took the time to be careful with everything in our kitchen area and windows which we appreciated. The whole job was very clean leaving no mess behind. The customer service is excellent. We are very happy with our Shade Store experience and we love the new roller shades. read more

I bought window treatments for my home from Lisa Smith at the Newport Beach location . She has been AMAZING to work with . She took her time to help us pick the right shades and provided us with samples ,and candid advice . I highly recommend Lisa Smith at the Newport Beach location . You will not be sorry . read more

From start to completion, The Shade Store in Fashion Island has been professional, helpful, and a pleasure to do business with. The quality of their products and the professionalism of their employees has exceeded our expectations. The installers were neat, professional, and efficient. We'll definitely return to them Shade Store when it's time to replace more window coverings. read more

We just had most of our house furnished with blinds. Suzie Kerr was so helpful and truly went out of her way to make sure our order was just perfect. She even came to our home to help us with our choices and then to oversee the install. Steve and Jeff spent extra time making sure the installation was just right. We had a delivery delay, and they adjusted their schedule to accommodate us. Always smiling, patient and professional. Our blinds look amazing and we just could not be more pleased! Thank you, Shade Store! read more

As a new home owner, I was on a tight budget for my project. Lynsi helped guide me through the process & select beautiful window treatments within my price range! The quality is fabulous and I am so very pleased with the aesthetic. My modestly sized bedroom looks dramatically bigger now. I highly recommend the Shade Store and will definitely be giving them more business in the future. read more

The Shade Store - Tailored Pleat Drapes (Linen Blend, Alabastor) & Thompson Roller Shades (Winter) - Shades & Blinds Near Me - Newport Beach, California

Could not be happier with my experience with The Shade Store. I recently purchased a new home that has windows on the entire front side so window shades were very important for both privacy and maintaining a nice look that goes with the theme of the home. I walked into The Fashion Island store and Lisa Smith greeted me and was extremely nice and helpful from the beginning to end. From the material selection with Lisa to the measuring process and installation, my expectations were exceeded. Thank you Lisa and The Shade Store for helping me get shades installed at my new home. read more

I am so incredibly dissatisfied with this company. I have the same shades in three bedrooms. I have had issues over and over, every few months. It is such a hassle to get them fixed constantly. Recently I waited weeks for a Repair, a technician couldn't do the problem. They shipped the shade out then forgot about it. After reaching out weeks later I found out my shade was sitting on a showroom floor. I finally got an appointment two weeks later. I had to pay someone to sit at my house and wait for them to come because we were not home. My appointment was pushed back two hours. Then it was cancelled. I have had a shade much larger in the master bedroom from a different company and never had a single issue. Plus, that shade goes up and down quietly. The shade store shades in metal chains are so loud, stick, and have been both nothing but problems. I will never recommend this company. read more

I have worked with Susie on two large projects. The professionalism with which she approached both projects was very reassuring. When there were a few glitches along the way on the first project she acted quickly to resolve them. Her advice on style and installation on "challenging windows" was very helpful and took a lot of the stress away. Thank you to the entire "The Shade Store" team! read more

As a small business owner, I don't like posting negative reviews. I understand that things happen and accidents happen and I try to give a company the opportunity to fix it. So we ordered 2 Shades , which took over 6 weeks to arrive, yes Covid is apparently is still alive in their supply chain, but fine. When they installed them last week, we noticed that when the shade is up, it does not hang straight, like its too heavy on the left side, and the smaller kitchen window shade is at least 6 inches too long so when its down, it has to fold over on itself. Both of these are honest mistakes, most likely but here is where I am angry. I emailed last week with the problem, I go an email back today and when I went to book the "support appointment, there was one available on October 11 and the next ones are October 17. Now I personally think that 3 weeks to come inspect one's poor work is way too long for the customer to have to wait, but when you pay at minimum of 3 times the going rate for shades , you do expect some faster service. It seems their bad reviews are all centered around service. The shades themselves are just ok, nothing to write home about, the motor is actually pretty cool. read more

In Newport Beach, The Shade Sore is the best! Excellent service through and through. Recently, my installation went beautifully! Ray, the installer, was early, knowledgeable. & efficient. Plus, Shannon, in the showroom, was on top of my project from the very start! Really appreciate their expertise & professionalism! Jackie W. read more

Susie has been great to work with as well as her valuable assistance in the selection of fabrics and installation options. The installation team was very professional and timely with their installation. read more

Waited three weeks for my shades to arrive and then another week for the installer to come. Turns out, the production team inverted the dimensions of shades in one room so they had to remake. Waited another two weeks for the new shades to arrive and they were the incorrect color. Called customer service and now they said since they have already remade the shades once they will offer a 50% discount if I order the correct size and correct color again. Even though the issue was on their end they still insists that i will need to pay them in order for them to make the correct shades again at which i declined. This experience was so unpleasant that i would not recommend the shade store to anyone. read more

You get what you pay for, and though the Shade Store's blinds are most likely more expensive than big box stores and other budget blind vendors, the quality of their products and the extraordinary customer service they provide will certainly satisfy the most discerning customer. I purchased some motorized blinds from the Shade Store for a number of windows in my master bedroom and a bathroom, and the experience was so satisfying that I bought additional blinds from them for my second bedroom. I worked with Adam, who helped me select the best fabric for the blinds I wanted and quickly scheduled a measurement appointment (from a technician that showed up on time and finished quickly). He scheduled my install for a few weeks after the measurement, but when the blinds arrived early (I love a company that under promises and over delivers), he worked with me to move the installation up to an earlier date. The installation tech was also punctual, and worked quickly but efficiently to install all the blinds I ordered, then showed me how to use the remote control to open individual blinds or open/close them all at once. I had a similar experience with the second order I placed - the blinds arrived early and Adam helped facilitate an earlier instal, which also went very smoothly. Most importantly, the blinds look great - less expensive blinds from other contractors can look a little wrinkled and have some frayed edges. Not these - they look beautiful down, and are tucked away nicely at the top when up. If you are looking to install quality shades, I cannot recommend the Shade Store highly enough. read more

Quality shades and quality service, we definitely recommend The Shade Store! We were grateful for Kylagh's guidance and patience as we selected the right type of shades and fabric for our shallow corner windows. We could not be more pleased with the finished look, functionality and quality of our shades. Thank you Kylagh and team at The Shade Store of Newport Beach! read more

The Shade Store - Woven wood shades allows us to enjoy the view and/or block the sun when needed! - Shades & Blinds Near Me - Newport Beach, California

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I bought 15 blinds from the shade store for my home in Newport coast. They did an excellent job their products are of extremely high quality. However I was mostly impressed with their contractor Moe he was so talented, knowledgeable, professional & courteous. Moe can install those blinds with his eyes close. read more

What a terrific experience! Cindy Hillary in the Costa Mesa store is top notch. She listened to me and then provided me with ideas and options. I love my new blind but the best part of this purchase was the great communication and professionalism on behalf of Cindy and the folks who entered my home for measuring and installing. While the whole world is still experiencing supply chain issues, The Shade Store delivered on time as promised! I've worked with many vendors over the years for my home and I have never before had an experience as wonderful and flawless as this one. read more

We worked with Abdol on getting some solar shades and curtain rods. The service was top notch. He helped us find the right hardware for our curtains even though we didn't buy curtains from the store. He also was very helpful at picking out the color of the shade that works out so well. The installer they work with is also very professional and skilled. The appointment was 8-10am and he show up right on time at 8! The whole installation process took almost a day and we can't imagine doing it ourselves. We are very satisfied with the end result. Highly recommend! read more

The Shade Store - Bought the hardware from the Shade Store to hang our curtain - Shades & Blinds Near Me - Newport Beach, California

I had to replace the window coverings in my house, and a friend of mine recommended the shade store. I knew what I wanted, so I sent in for some swatches so I could compare the different varieties of honeycomb shades. I received an email from Adam at the fashion Island store, and he sent someone to measure the windows. I went in a few nights later I was out within 20 minutes with my shades, picked and paid for. He told me it would be about a month before they would arrive, and they came in two weeks. The installer just left. I was told it would take an hour to install them. It only took 20 minutes. I've purchased window coverings from other companies, but I must say this is the best experience I've ever had with a shade company. I highly recommend them. A big shout out to Adam, who made it painless and to the installer who came five minutes before he said he would, and installed them beautifully. You guys rock and I will be back for more! read more

The Shade Store is the Best! Quality window coverings and fast installation. Kylagh was such a big help in designing and choosing materials for our entire home. I would highly recommend !! read more

This is my first time buying window treatments and i needed them for an entire house. I walked in and Stephanie was kind and helpful right from the start. She had great ideas and suggestions and helped me feel at ease with the purchase. She and her crew were always available if I had any questions with the process of design, delivery or install. The installers were professional. I also needed something changed and the company helped me out with all my needs. I would recommend them to anyone. Thanks Stephanie and your crew. read more