I had an amazing experience here! I stopped in after hearing about a sale they were having and I was able to buy three beautiful dresses for fifty each! The fitting room is absolutely gorgeous, and the woman helping there was very nice and helpful with grabbing other sizes. Very large collection to choose from! Definitely go here if you're looking for a beautiful dress to buy or rent! read more

The Showroom - Women's Clothing Near Me - Nashville, Tennessee

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Steer clear of this place! The owner is classless and downright inappropriate. She told a teenage girl, she was too big to try on a dress. Teenage girls are up against enough. People are spending thousands of dollars in the store, to be treated like this? read more

During prom dress shopping, the owner made inappropriate comments about my daughter's size and told her she was "too big" to try on a dress, despite wearing a size 2. We paid to try on prom dresses, only to then be told the store "isn't even a prom establishment." The owner was rude, demeaning, and unprofessional. We also paid a $50 deposit for a 90-minute appointment, were not given the full time, and were not refunded. This was one of the worst retail experiences I've ever had, and I would not recommend this store to anyone!! Try Glamor, The White Room or rent the runway. Better name brands, better, quality, and way better customer service! read more

Our first experience with The Showroom was phenomenal. The second, not so much. Both times we rented a prom dress for my daughter. Prices were comparable to other stores, the selection was wide, and customer service was unparalleled. ONE YEAR AFTER the rental of the second dress a $100 charge showed up on my credit card from The Showroom. My father, who had placed the order initially as a gift, called to settle the charge. The owner cussed him then claimed he was making threats because he asked why he was being charged $100. I called to clarify the mistake myself because she had been so kind in the past and I knew there must have been a breakdown somewhere; none of this made sense to us. I spoke directly with the owner who confirmed speaking to my dad personally, and claimed there was a grease stain in the dress, and stated that she had to have the bottom portion cut off of the dress. There was no stain and I was very confused by the claim as well as the time lapse. When I asked why we had not been notified 12 months before upon return of the dress, a switch flipped and she resulted to insults and threats. I quote, "Your white trash daughter better never set foot in my store again or I'll kick her a** out." I firmly told her we would not be using her services in the future again. I do not recommend any establishment who curses their clients and treats them like garbage and this is that establishment. read more

This place is amazing! The owner is so sweet and knowledgeable at her craft! I walked in and she handed me 5 beautiful gowns. They all looked fabulous, I had a hard time choosing. I decided to let her pick the best one. Highly recommend this place. read more

This place was amazing!!!!! My daughter was asked to prom last year as a 10th grader and I wasn't sure on how to go about finding her a dress that no one else was wearing. We I say we had been everywhere, trust me we were about to give up! My daughter decided to call her friend and her friends' older sister hold us about this place. At first I was worried because the prices were more than I could imagine spending, but we I found out that we could rent the dresses, that was a game changer. The service and attention that the staff at the showroom showed my daughter was amazing. they assured her when she tried on that one dress, that it was the one for her! The cost to rent the dress was very reasonable and worth every penny. My daughter was so happy and the dress looked amazing on her!!! read more

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This is our second prom dress shopping experience. This year they actually had probably 100 dresses that were for sale all under $100. We tried on multiple dresses and landed on a beautiful orange dress. Service was amazing. Highly recommend checking them out. You may just find something for your own night out. read more

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The day of the gala, I had issue with my delivery from RTR and I recently moved to Nashville. I googled this place and everyone was very friendly and helpful. Molly, one of the associates was very sweet, went above and beyond including the owner, Kristin. Definitely will be back. read more

The staff was very attentive and knew the event I was going to upon my arrival. My stylist picked out several different options that were all great. I ended up choosing a glitter champagne gown and it was a showstopper. I ended up draping the cowl neck a little differently than intended and received so many compliments. read more

The Showroom - Women's Clothing Near Me - Nashville, Tennessee

Visited for the first time yesterday, at the urging of friends. Have struggled for WEEKS to find a dress for a rehearsal dinner and the young lady at Showroom had put the perfect dress in a dressing room for me within 10 minutes of me walking in the door. I could have saved myself the 30 minutes I spent looking through the racks for myself! Owner checked us out and gladly adjusted me return date to accommodate my schedule and even offered for me to take the dress last night to save myself another trip pre-wedding festivities. Four stars was only due to limited selection on size "L" or 12 and up but, hey, they still had my dress read more

I popped into The Showroom today to find a (super last minute!) dress for my engagement photos. I had the most incredible experience and left with a stunning dress. Everyone was so kind and helpful. It truly felt like shopping with friends. Highly recommend! read more

My sister and I went to their old location and it was fine. This new location WHOLE diff experience. Walked in looking for cocktail dresses for a few weddings and no one greeted us or asked us what we were looking for. They kind of picked and choose who they went too which was horrible customer service. We found a few dresses no one came back and asked if we liked them or needed different styles or sizes. We're about to leave and no one said bye or thanks for coming in. Long story kind of short. Horrible customer service. stuck up workers. Deff needs a reality check! Lost a customer right here. BIG THUMBS DOWN read more

I just left The Showroom. While I did leave empty handed, due to very limited options for my size 12 postpartum body, I wanted to write a review about Julia. She was kind, helpful, and provided great customer service. I had seen a few negative comments about her, so I wanted to add a note that my experience was absolutely acceptable and I had no issues with Julia. read more

I walked in with a friend and I wish I was exaggerating when I say the blonde lady behind the counter looked us up and down and told us we need a parent with us. I assumed she thought I was a child so I told her I'm a legal adult and she said "doesn't matter. you still need a parent" I knew exactly what she was implying. I didnt look the part, so my friend and I left because why would I waste my time with people like that. Well I wasted some time because I found out her name is Julia. Simply she is immature and rude. I don't think she should be fired because clearly she was comfortable enough to say that in front of her coworkers but I think she needs a reality check and some humbling. read more

I have been shopping at The Showroom for over 4 years. I'm always able to find something that works! I've purchased 3 of my rentals because I liked them so much and have worn multiple times since. The staff and owner are super helpful and just as excited when I/we find the perfect dress. Thank you!! read more

I booked services and paid the deposit 2 months ahead of time. The girl cancelled on me, via text message, only a few days before our appointment. Very poor business ettiequte. read more

I came to The Showroom for a fundraising gala I was involved with. I walked in and asked for a sparkly jumpsuit that was not black. Mission accomplished! It's a fun store with a great selection. I will be back! read more

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As much as I would love to say I love the selection of dresses, the owner of this store is rude and unprofessional beyond comprehension. I rented a dress for my 39th birthday and returned it by the return date, noting that there was a piece of feather trim had been pulled off on the train. Fast forward three weeks later, I get a charge for $400 to my card on file, so I called to see if there was a mistake before disputing with my bank. The owner cursed me out saying i "ruined a perfectly good dress beyond repair" and that there were feces and urine on it. There is absolutely no way that is possible, and even if it were, that would have been noticed immediately upon returning it, not weeks later. When I asked why they hadn't contacted me prior, or sent photos or proof, she said because she doesn't have to and how dare I question their "policy". She then proceeded to shout and call me a plethora of explicit names. Not once did I react other than please calm down. read more

Saturday afternoon, at a paid appointment, we asked the register clerk if they could note a dress in which we were interested to make it easier to find upon our return. She rudely refused (even though the clerk assisting us said it would be fine), and she refused to return our deposit AND asked us never to return (so that we could not use the deposit). While DRINKING ALCOHOL AT THE REGISTER, she told us that they did not need our business. Do not patronize The Showroom Nashville as they give misleading information about their inventory and attempt to earn money off booking fees in lieu of providing quality merchandise with a wide selection. read more

I brought my daughter here to rent a dress because we'd heard great things from her friends. I wanted to like it because clothing for teens is so expensive these days and my teenager always wants new stuff. Well first off, the selection is a little cluttered to say the least. I guess that means they have something for everyone, if you know how to navigate the jam-packed racks. The dresses all seem a little worn and dingy. Gowns with beads jammed against satin, lots of pulls on busts and hems. If you're lucky you can find one of the snooty sales girls to help you. The worst of which is the manager/owner.. the tall brunette who is mentioned in other reviews.. she was so rude and treating the customers like we were bothering her! As much as I love this business concept, it needs an overhaul. Some pretty things but we didn't end up renting anything. read more

Pretentious and elitist - awful service. I went twice, looking for a dress for my step daughter's wedding. The first time I went, no one greeted me or asked what I needed - you're on your own with zero help or direction. Unless, of course, you have a reality tv show or are someone the owner knows. The first time, I chalked it up to the store being busy - which is still no excuse. Nevertheless, I went a second time and realized it was not an issue of being short staffed, but selective treatment of clientele. While I was completely ignored, a woman walked in after me, who apparently has a tv show (I don't know who she is) and the owner, Kristen, immediately swarmed to her, asked her about the event she was dressing for, pointed her to various options, etc. something she did not do with me the two times I went. In fact, I had to ask her a question about a dress and she looked at me like I was disturbing her. A complete 180 from how she was treating her "star" clients. Horrible treatment! I finally had enough of being completely ignored and left. No one said goodbye. It's like I didn't even exist. I took my business elsewhere to the Gus Mayer boutique near Green Hills and found a beautiful, elegant gown for my event. The sales agent, Wanda, was so kind and attentive. She helped me pick out the perfect gown and I'll be going back there for my next dress. The only reason I did not give the store a 1 star review is because they did have some nice dresses. If you don't mind being treated like a peasant, then this is the place for you. read more

I was SO excited to come here for the 1st time from out of town. As a small business owner & someone who has worked in retail & styling, this experience was extremely unprofessional & embarrassing for them. No one bothered to acknowledge me when I walked in..even though 2 workers looked at me. After being there well over 15 min & carrying 3 gowns around while trying to shuffle through the crowded racks, someone finally offered a dressing room. I believe it was the owner who eventually came up to ask if I was finding everything ok but quickly left to talk to someone about their fundraiser. Walking back into the dressing room I was scoffed at & stopped by a blonde who told me to wait my turn & that my waiting number was wrong...it wasn't but she couldn't determine a 6 from a 9. But glad you give your customers attitude like that. It would be a good start to explain the store or dressing room process to new customers, however you have to make the effort to know they're new in the first place. Finally getting into the dressing room the blonde just threw the dresses on the top rack, not even inside, & walked away without a single word. I was there alone & very visibly pregnant. No one asked if I needed help or how the dresses worked. I looked out twice hoping to catch someone to help with a zipper & new size. But were SUPER excited & crowded around whoever was attending the CMA's with a Zac Brown Band member right next to me...and the woman running a fundraiser. Leaving the dressing room I got glared at by the blonde who STILL had NOTHING TO SAY & not a word was spoken as I walked out of the store. I would have left with 2 of the 3 gowns I needed & been a returning client because the dresses were truly unique & beautiful. However, the continued pretentious attitude making me feel unimportant & complete lack of customer service or assistance steered me away completely. But hey, if you're a country singer's wife or Bachelor contestant I'm sure you'll have the best time! I also want to add that the responses from this business on google reviews are honestly appalling. It is INSANELY unprofessional to ever respond to a customer (whether unhappy or not) with rude, manipulative, dismissive remarks & childish emojis. It's even worse for a grown woman in business to present herself like that. Not impressed & not happy. read more

Terrible customer service. I was treated with 0 respect and acknowledgement. Will be letting everyone I know to not shop there anymore. Specifically bad experience with the blonde lady at the desk. Julia I believe. Please treat you're future customers with respect and kindness. No matter how they look or are dressed. read more

Owner very nice. Others are useless. More worried about their Starbucks delivery. Deplorable. When you walk in it's a $&it show. No one tells you how it works. The process etc. So horribly run. What a shame. People just standing around confused ..... customers don't know what to do. So they all stand around. No one givea direction or explains how it works. But they sure were at the door waiting for their Starbucks delivery!!!!' read more

These girls go above and beyond, and have a new expanded endless selection and beautiful photo op sitting!

me and my daughter went here, the customer service wasnt very pleasant and they were rude. We asked to look at some dresses for girls that are thicker and they just ignored us and we didn't receive any help. Never coming back. read more

In September, I came in to rent a dress for an event the following week. I found something I liked, and asked to put a hold on it. I made a 50% payment to place the hold, and the next day, I ended up finding something else. I emailed them asking if I could remove the hold and get the deposit back, to which they responded that they did not do refunds. I called the store, explaining that I did not understand that I wasn't just placing a hold on the dress, and requested a refund. The lady said that she was sure that would be fine, but needed to ask the owner first and would call me back. I never got a call back, and I left two voicemails, and emailed them SIX times. I just called back again, and the owner picked up the phone. She sounded frazzled and annoyed, and kept saying she didn't understand what I was asking. I kept trying to explain, and she said she was a "one man show" at that moment and to call her back in thirty minutes. She asked another question, and while I was answering, she interrupts me and said "I'm gonna have to call you back" and HUNG UP ON ME. Didn't ask for my name or phone number. I'm honestly beside myself with the way she treated me. I will not use a store credit since I'm moving out of state, and requested a refund for what I thought was just money to place a hold on a dress I never rented. I literally have no idea what the heck to do, and am still in shock with being hung up on mid-conversation. If you're renting from there, do NOT pay for something you may change your mind about and just ask them to put a hold on it, cause you will not be accommodated for any miscommunication. Even if it's their fault. read more

I saw some of the reviews on here and I had to chime in...check my profile you'll see I have no problem weighing in on places that aren't great...but the Showroom is awesome. The proprietor and the other employees helped my wife with some many dresses and were very kind and extenuating. We've used them at least 4 times and if you have an important event they are the "go-to". Would recommend! read more

Really beautiful selection with a lot of different styles and colors. A little bit pricey but probably worth it for very important events. My biggest problem with the Showroom is that it is not size inclusive at all. There were very few dresses above a size 8 or a size large. I don't think I saw a single dress in XL or plus sizes. Also, even the "large" dresses ran small and fit more like a medium. I think it's not worth even going to try stuff on if you typically wear size 10 or above. read more

I don't know what was worse the customer service or having select sizes for smaller girls... talk about equality with the rainbows what about girls with curve. The selection was obviously targeted for skinny girls which is sad and disappointing. It was rude to my mom when she was looking at the wrong rack. So helpful! Nothing worse than just having a selection for skinny girls and making curvier women feel shame! Sorry not sorry . read more

Such an amazing selection of cocktail dresses and formal gowns! Perfect for girls night out or black tie! I even go to get brunch outfits also! I hate wearing the same thing twice so this is the perfect solution!! They also have lots of options for prom and younger gals too! read more

my sister came in for cocktail dresses for a couple weddings. 1 no one greeted us or asked us what we were looking for. 2. when we did find a dress we tried on no one came back an asked how we were doing or needed another size etc. 3. when we left no one said by or thanks for coming in. all around just alittle stuck up and not good customer service. wasn't like this the first time we went in at the old location. but deff a whole different vibe. probably won't go in again read more

Customer service does not match the model. I have a home and Louisville and also a home in nashville. I have four derby events I need dresses for. I thought doing showroom would eliminate having someone else In the same dress. No one was attentive. I ended up leaving. read more

Rented the most beautiful gown for an event and spent less than $100. Such an amazing place, with great options, nice aesthetic, and friendly service. Rentals are slightly more expensive than Rent the Runway but you can actually try the dresses on and know the size and fit so definitely with it. Highly recommend for anyone needing a dress for an event! read more

The Showroom - Women's Clothing Near Me - Nashville, Tennessee

They have beautiful dresses to rent or buy and it is very nice inside. But unfortunately, they failed to provide good customer service, because when I walked in they did not acknowledge my presence or asked if I needed help. And then when my boyfriend came to pick up the dress he also implied they did not acknowledge him but as other people walked in they did. :( read more

i was so happy. the employees were so kind and helpful!! yes there was a small wait to get in the dressing room but that was understandable .. we have been to a lot of dress shops in Nashville and all of them were stressful with rude employees . I am so thankful for the owner and employees of the showroom. we found my daughters dress!! this will forever and always be the place I shop for dresses going forward read more

One of the worst customer service experiences I've ever had. Talked down to, reprimanded, borderline abusive conversation from owner and employee for an issue that didn't warrant this reaction. read more

I went in to The Showroom last week to rent a gown. I heard them tell someone that the rentals are usually around $75. There are no tags on the dresses so you don't really know what you are getting into until you are at the counter checking out. I was told the dress I wanted to rent was $275. I was not expecting it to be that high (and before tax) so I told them I would not be renting it. One of the other women that worked there said (to her friend)... "it's couture. She isn't worthy of that dress if she can't afford it." I was completely speechless. I have never been spoken to like that. Later, I looked the dress up and saw to purchase it- brand new was $280. So not only were they ridiculously rude but they are ripping off their customers. I went to their website to see which girl it was that said that so I could call and complain - but I discovered she was actually the owner. Extremely disgusted, insulted, and angry. I ended up buying the dress on the real website that is brand new and I can keep. read more

I was in dire need of an outfit for my holiday party that evening. I went to the showroom on my lunch break and was in and out quickly. The girls were so helpful and went above and beyond to make sure I had everything I needed. They were even so generous to not charge me to rent a bralette because they knew I was in a pinch. You can tell that they want every customer to have an amazing experience. They help style you and are honest about what looks good and what doesn't. I honestly just wanted to find something that was flattering and made me feel amazing which is rare for me. I felt really good about my rental and confident in it. The rental prices compare to Rent The Runway yet their clothing items beat Rent The Runway. I HIGHLY recommend. read more

$100 deposit and an appointment required to try on prom dresses. This deposit would then be applied to a rental. Totally understand. Asked about specific size availability before making the appointment and was assured of a large selection. There was in fact a very small selection and none in the fairly large category of jewel tones. I was told more would be arriving by the owner. Found one that wasn't ideal and went to the counter as we were told we could "bookmark" it. When I asked I was aggressively reprimanded and told I could only book it, then I asked about new items coming in again and was aggressively told "it's early in the prom season" to which I replied what I had been told when booking the appointment. She then got more aggressive and said " we can't cater to everyone". At this point I was shocked at her attitude because I never raised my voice and had simply asked a question. She continued aggressively and raised her voice and told me to never come back. I asked for my deposit back and was told she wasn't giving me a dime and to get out. Absolutely worst retail experience I have ever had. read more