Wanted to give Tony, Amber and the entire team a 5 star review for not giving up on me . They are…read moretrue to their word and made it right for me on some warranty repairs . Love the hot tub and highly recommend them. Mike

We regret purchasing from this company and here's why:…read more 1. While shopping here, we inquired about the tax dedications in relation to chronic back conditions. Charlene asked her manager who came out and told us a blatant "no." (I've since looked into this and it wasn't true.) 2. The financing manager told me that the APR was 8.9% if credit was above 700. When I applied, the APR was 10.99% which scared me thinking I fell to an identity theft situation, as we keep our credit score high. The company sent me a credit report which was above 800, where we expected it. I did NOT appreciate him not knowing the financing company's actual rates. 3. Three months after having the tub, we experienced an overheating issue. Called and spoke with Angie who said she would schedule a visit and reach out. She was very nice and informed me She responded with instructions using terms that I was never explained during installation. This was quite confusing to me and I wrote her back explaining how this was frustrating and how I still wanted a visit. Since then, I explored the issue, got instructions from another source and was able to address the issue. I followed up with an additional email with more questions, but received no follow up call. If I could go back, I would have spent more time shopping and selected from another place, but wanted to give local a chance. This company struck out in my opinion.

Alisa was absolutely amazing in quickly removing a large spa from my backyard in South Lake Tahoe…read more She has great. Customer service was an absolute pleasure to work with and she even FaceTimed me so I can see the operation live. I highly recommend this company!

Big blue spa does fantastic work. Our swim spa was overheating. They came out in a timely matter,…read moreordered required parts and had our spa up and running! It works great now.

Currently in the process of buying a house with a pool, I reached out and these lovely people…read moreanswered all of my questions. I'm not even an official customer yet but they were so kind and lovely. Without question I will have them help me open and close my pool. Great and competitive quotes for possible projects I would like to complete on the pool. I'll be reaching out to them once the season starts!

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.

Mountain Valley Spa Care was very helpful in diagnosis of my older model hot tub problem and…read morerecommended parts to buy. He was very knowledgeable and I'm excited to use his other spa cleaning services and recommend him to my friends and clients. Thank you!

Returned text messages in a timely manner. Super helpful during our first visit. Alerted us when he…read morewas in route to our home!

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job, they did a GREAT job, I paid them. ..ya know like real simple business stuff nobody does anymore. I was super pleased. (Pool table refelt)

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

We came in here to just browse. We were warmly greeted by new salesman, Rhett. Rhett answered all…read moreof our questions and even let us sit in multiple floor models as my husband is tall and we wanted one that would be comfortable for him as well. After browsing and talking about the hot tub options, we decided to look into buying one. We were told that the hot tub comes with stairs, starter chemicals, a lid and lid lifter and delivery in the cost. We decided to build the Garden Spa's 4 person Carmellia which is a plug-n-play. We picked the color or the tub, exterior and cover. When we were ready to pay, we were then told he made an error and that the hot tub cover lid wasn't included in the price and would be another $300.00. We paid cash as there was a promotional discount and also received a Veterans discount too. We received an electronic copy of the manual by email. When the hot tub was ready, we were given a call and set up delivery. The delivery men were polite and even readjusted the hot tub for my husband. He gave them a $100 as a thank you. My husband was able to do the chemicals, but there is also a person on staff that will give you a step by step process for setting up and maintaining the hot tub if needed. A few weeks after our hot tub was delivered we also received a nice handwritten note from Rhett.

They are amazing!! No other words. Highly recommend if you're looking for a pool. Or hot tubread more

I have bought a lot from Patty and Terry Patrick and Mike and Brad all good family business…read more Always helpful!!

The Carson Aquatics Center is really professional with multiple pools, clean, large changing rooms…read moreand showers. Indoor and outdoor pools too. Check the schedule for more info.

Of course today was regionals competition for swimming. So my review is based on the facilities…read moremore than it is anything else. It's a large facility with 16 lanes or more. They have a nice kiddie pool and an outdoor slide area. Outdoor area was closed, however lots of kids were sitting at the tables snacking while they were waiting for their turn to swim. Definitely a nice aquatic facility

The best selection of plants in the area, especially their conifer selection, which is second to…read morenone. Th staff are courteous and knowledgeable, and super helpful.

3/22/26- Drove down…read morein search of some water plants for the koi pond.., unfortunately, the water plants arrive next week.. Did find a cute and colorful shrub..red flower quince.. Amazing and big koi swimming around..