I stopped into your Spa on Sunday for a pedicure, unfortunately there was not an opening available- I made an appointment before leaving for today at 6:45. When I arrived at my office this morning I was informed we have a meeting at 5:30 to accommodate our other office located in Las Vegas (time difference). Considering I work next to Sea World and not knowing exactly what time our teleconference would end I called and cancelled my appointment this morning (as soon as I was notified) and according to your website before the spa opens at 10:00. The receptionist informed me that there was a 24 hour notice required- I asked if I could reschedule but she informed me there would still be a cancellation fee. I understand business rules; however I feel that since I called your location as soon as I found out my scheduled changed and before you even opened that there would not be a charge. After all it is not like I called at 3:00 in the afternoon. At the time I made the appointment or within the text message reminder nothing was mentioned of the fee, as if I knew there was a fee I would have contacted a friend to take my place. Being that this is my first contact/experience with your spa, I am highly disappointed. I was very excited about visiting your spa and was looking forward to using your services with my partner but now after this experience I will go elsewhere. Also, being a long time resident of College Park I will also share my disappointment with others. The staff should be sure they communicate the fee associated with the cancellation policy and that even if you reschedule you will be charged a fee. read more

The services were very good and the staff was polite, friendly, and attentive. However, as part of a bachelorette event that was prepaid, they had booked over us when we had confirmed reservations several times. As a result, the staff was unable to accommodate our whole party of six. Several prepaid services were not received, and we had no time with our reserved cabana and jacuzzi since another party was using it. Our bride had to forgo that experience. Basically, half the experience was prepaid and unused. Overall organization from the management was disappointing confusing. I felt like I spent a significant amount of time not knowing what was going on and waiting. Again, amazing services, unfortunately would not repeat. I hope our bride will be reimbursed for the missing services. read more

Came in with my friend Rebecca and received a therapeutic couples massage from Michael and Sebastian. Amazing experience from start to finish! Focused therapists with hands of pure gold. Wish a homely atmosphere and other services like facials, manis and pedis I will definitely be back with friends and family! read more

There was a misunderstanding with the prices for the "monthly special". We enjoyed our facials, they are definitely worth it! However the massages (all three of them from three different people) were not worth it! The "Swedish Massage" was very soft, and definitely NOT worth $95! They have great facials but I do NOT recommend the massage. read more

I first came to The Spa because of the convenience of the location. I keep coming back because of the quality of Britni's facials and Yuna's massages. I have a monthly membership which keeps the price fairly reasonable. Relaxing and clean atmosphere for skin and body treatments in College Park. read more

The massage therapist was friendly, efficient and knowledgable. That said, I believe the overall atmosphere and vibe of a spa is a key element in the relaxation process and I found The Spa very lacking in this area. As I entered, two young men casually chatted while leaning against the building next to the front door, puffing on a cigarette. As it turns out, one of the smokers was the receptionist and the lingering nicotine smell was not ideal aromatherapy. The lobby area felt more like a salon, with staff loudly chattering to each other, carrying conversations across the length of the room. A staff member approached me with the greeting "okay, sweetie, I'm gonna take you on a spa tour" followed by "okay sweetie, you can wait here till we come back to get you for your massage". In the massage room, the masseuse informed me the speakers were broken so there would be no music. The sound bleed through from the staff and spa tours was quite loud and not at all conducive tore laxative. At one point a dish was dropped in the adjacent room and the contents loudly clanged and bounced around the floor. The masseuse suggested maybe I would want to use the Pandora app on my phone. After the massage, the receptionist asked if I would be interested in a membership and after declining this opportunity, there was no further interaction from him other than a dramatic rolling of the eyes when I asked for a receipt. read more

Loved my experience here. Aisha was extremely knowledgeable and skilled. Roma was wonderful also. I am always offered a beverage and treated like a princess. The atmosphere is very positive and the staff are always very attentive. This was a very different experience than just a nail salon. They have a wide variety of services to offer. I literally travel across town to frequent this place! read more

Can't say enough about The Spa. Gave Lotus Blossom a shot but that place is a bunch of savages manhandling tourists with the ambience of a mall tanning salon. I'll never go anywhere else but The Spa again. Lesson learned. read more

If your looking for a true spa experience steer clear of this place. The services are less than desirable and the front desk lady is pushy and tries to sell their packages. Won't be going back for what I paid I could have gotten "real" service at another "real" spa. read more

Thank god I went here because of groupon and didn't pay full price. This was the worst mani/pedi I have ever gotten. Not only was the work sloppy and uneven, but there was no attempt to make me comfortable either. The "massage" that normally comes with pedicures was nonexistent. Despite the fact that other customers were offered complimentary wine/tea, I was never asked if I wanted anything--not even water. The employee that was doing my mani/pedi also used the wrong color despite me giving her what I wanted. It's obvious why this "spa" is on groupon. Ignoring the fact that the building smelled like using, the service was horrible. I would not recommend AT ALL! read more

I live in New Smyrna Beach about an hour away and me and my fiancé work like animals literally ! One night I just knew we needed to take a moment and get a massage so I looked up a few places in our town which are all great BUT fate made them all unavailable.. That's when I discovered The Spa.. don't ask me how but again FATE, they had this first timers arrival package for a couples massage!! They won me over I called, the gentleman was very helpful in booking my appointment and guess what we were running late lol so they were able to push our appointments my day got a whole lot better, we arrived and it's the cutest boutique spa ever!! I always get nervous with these things I don't know why but everyone there had the greatest energy! Next thing u know the massages start, forgive me if I spell any of there names wrong but Anastasia and Shawn were amazing (forgive me if thats incorrect again) it was the most simplest and detailed at the same time massage ever! They hit every joint that was possibly wrong in my body, This place is for sure like a hidden gem for me Atleast and I've been spreading the word that will not be the last time for me or us, I'm booking next months appointment as we speak! GO GO GO read more

Love coming here. The staff is very friendly and service is great! The even have wine!

We had a spa party on Jun 23 to celebrate my friend's 40th birthday. Amy and her team did a wonderful job on accommodating us. There was 14 of us receiving treatments and we all had a blast. We had food delivered and The Spa provided wine, juice, and water. Thanks Amy! read more

I was expecting a lot more. The girl who did my pedicure was very nice, but didn't give a good massage and my feet were still rough when i left. I was waiting in line to use the one dryer that they have. It was my turn and as I went to sit down, the other pedicure lady took it from my pedicure lady for her client and insisted that she needed it just for a couple of min. Very rude! I just left. So, if you want just a mediocre pedicure, than this is the place for you. read more

Love the Spa! A must visit in Orlando for relaxation! The people here are so lovely, friendly, and warm. As soon you walk in, the place is immaculate and so clean and trendy! The staff are amazing at what they do - I've gotten massages, waxes, and pedicures and have never had a bad experience or have someone who didn't know what they were doing 100%. Diamond, Mahogany, and Shaleithia are absolute gems! So lovely to talk to. Overall, The Spa is exactly what it's meant to be - a relaxing, enjoyable environment where you can get an amazing service and be around amazing company! read more

I would've been giving a good review if it were not for my recent experience. I have been going to The Spa for about a year. During COVID, my account was frozen because they were closed. I went in about a month ago for the first time and was surprised when I checked in that a man (whom I was told was the owner) told me my recent transaction for the nail membership was declined. He said this very loudly where everyone could hear him in the front. I had 2 services: a polish change and a mani-pedi that had been paid for and covered my service. I told him this and he said I had just the mani-pedi left and said they needed to get a payment since the membership had been frozen only during the time they were closed. I told him I would use my already paid for services and then bring in a card. While waiting in the waiting room for my technician, he came in again asking me about payment. During my services he came again and another lady, Amy, came to discuss the same thing. It was my birthday week and I was in need of some TLC. I mentioned this to my nail technician and said this made me feel uncomfortable. Each time, someone told me my payment for future services was declined, and did so pretty loudly. After my appointment was done, I was asked about this again at checkout by the owner and Amy. She didn't know he had asked me about this a few times (obviously, the communication is not great). I explained I'd bring a card in and left. I was bothered after leaving and called and spoke with Amy about how I was embarrassed and felt harassed. I told her what the owner said and she laughed. Yes. She laughed. I said it wasn't funny but embarrassing and unprofessional to almost harass someone over a service not yet rendered. I asked for a call back from the owner and she said she'd have him call me. Well, a month later and no call. I sent an email briefly explaining this situation early this week because I hoped they'd try to rectify this and apologize so I could consider returning. No one has reached out so it seems they don't care about losing a customer. I will not be returning to this spa. It's sad, because Niajah is great with my nails and just so fun and delightful. I really thought I had found a great salon in The Spa, but that is not the case. Very upset and disappointed... read more

Today's message was a birthday present from my daughter, a one hour Swedish message with Laura. She was fabulous, worked on my entire body but specially my neck, shoulders and arms and I felt renewed. The staff was friendly and attentive, we enjoyed the jacuzzi with a relaxing glass of wine. Highly recommended - you won't be disappointed, ask for Laura. read more

Ok, so I finally took them up on the owner's offer to give me a free service to try them out again (after a not so positive review that I posted). I think this is very nice. My car was supposed to be back from the shop before the day of my appointment, but it was not ready yet, so I got a ride to The Spa, and they were nice enough to give me a ride home. They really try, the problem is they lack attention to detail. The waiting room door keeps being opened and then it stays open, which was somewhat annoying (I know I am not explaining this well, but just trust me). They knew I am a yelper, I got there on time, even with the car issue and getting dropped off and all. And when I arrived, the room was still not ready for me, so they literally took another 10-15 minutes to "ready" the room for me. I expected it to be immaculate, but when I walked in, I saw a stain on the sheets, a quite noticeable one. If I were the owner I would have gone in that room before sending me back and checked every inch of the room to see that it was perfect. It was not. I did not say anything, no need, I know the sheets are straight out of the wash, but that doesn't change the fact that there still is a stain on them (but I knew they were washed, so I didn't want to be a pain), You can still hear all the commotion outside, people talking, getting their nails done, etc and the massage was only marginally better. I still won't go back, but I do appreciate them trying to win me back as a customer. I still say, probably an ok place to get a manicure, but this is NOT a true spa, and shouldn't be called one. read more

I've tried emailing The Spa to talk about my experience, but it seems that people get more of a response on Yelp than a personal email. My boyfriend and I came in 2 weeks ago for our very first massage together. I think the spa is such a beautiful place, every room just had a great energy and vibe to it, it made us feel very comfortable. The massage, however, was very strange to me. The young man who was working on me, didn't exactly seem like he knew what he was doing. Although it was my first massage, it just didn't feel right. He started out working on my back, which was great! But he didn't spend anytime working on my legs or lower body. In fact, for 3 straight songs (which I can only assume was roughly 15- 20 minutes) he played with my face. Lightly pinching my eyebrows, nose, cheeks and forehead. It felt very strange and awkward. I looked over to my boyfriend to see if he was getting the same treatment and he was getting his legs massaged. I understand that each therapist has their own techniques, but our massages were night and day. I have to admit I was a little disappointed and jealous of what my boyfriend got. My sister got me this massage as a gift, I wish she could get her money back. read more

I got a one hour massage and a pedicure. The services were fine ... nothing spectacular but your basic run-of-the-mill treatments. I was fairly satisfied until I went to check out. I had a gift certificate that I had received as a gift from a friend, and a coupon to save on the aromatherapy massage. They would not honor the coupon, even though my friend had clearly paid full price for the gift certificate. Although my confirmation email for the special offer did not mention that you cannot use your certificate for payment, the manager would not honor it. (He pointed to a tiny disclaimer on the website claiming I should have seen it at the time of booking.) After several minutes of intense discussion, I left extremely frustrated and any "Zen" or relaxation I had experienced disappeared. The manager, Michael, tried to be overly, sickeningly sweet in his tone, however, it was clear he did not care about customer service as he did nothing to rectify or remedy the situation. I will not return, and would encourage others to seek spa treatments elsewhere. Fortunately, Orlando offers many options that are similar in price point, and in some cases less expensive, offering far superior experiences and service. read more

This place was absolutely horrible. Waited almost an hour for a mani pedi - only took my nail tech 20 min for my feet and 15 min on my nails. The place was not clean and very dated. Only upside was the unlimited wine (but it was cheap). The staff also went on to talk about how bad they are treated and underpaid. Don't waste your money here! read more

Two stars... The aesthetician that I saw did an above average job on my facial. It wasn't the best facial nor was it bad. She deserves credit for not being too pushy with the products also. If it wasn't for the business practices of the spa itself I would have no complaints and my facial would have received the 3.75 rating it deserved. That being said... BUYER BEWARE! I went in the day before leaving for my destination wedding and upon rushing out the door to the million and one other things I had on my mind, the mutually distracted receptionist mentioned that I may as well sign up as a member since "the cost would be the same as the service I was paying for." Nothing else was said and I signed what I thought was my receipt (ignorantly without thoroughly reading) and headed out the door. The only benefit to this was discounted services until January and if i wanted to continue I would have to pay an additional $45 for the membership to continue being active. We moved to South Florida and so I obviously had no interest in regular services at The Spa. This was in October, since then I have been charged twice for a monthly subscription to a club I didn't intend to be a part of. I did not realize they would charge my card automatically and when asked for documentation they sent me a copy of a document that was not completely filled out, most importantly MY SIGNATURE verifying payment approval was blank. Someone had also filled in all of my address and card information which I am assuming came from my client contact card. When we originally spoke my request was that they not charge my card for the upcoming April-June membership. Is not paying for a service I don't intend to use too much to ask? Apparently so. I'm going to be frank, this feels like you are stealing from me. You are taking money without permission and without providing a service in return. Bad business! Shame... So sad to see such desperate and piss poor business practices in such a charming area of Orlando. read more

The nail tech staff is great and Ana is amazing! However, I have been very disappointed with the front desk staff. Unfortunately, The Spa has zero customer service, they are often rude on the phone, and they were unwilling to adjust when the double charged me. I quickly canceled my membership just after a couple of months because of the customer service. read more

I called and made an appointment for a manicure today 4 hours prior to the appointment time. Extreme circumstances at a doctor appointment this afternoon made me unable to make my manicure appointment. I called while still at the doctor's office to inform The Spa, that unfortunately I would be unable to keep my appointment. The employee on the phone stated that they had already granted me a grace appointment and I would be charged for the service. When I asked when this grace appointment was given it was from 2.5 years ago. I think this is completely ridiculous. I asked to speak to a manager and upon transfer was given a snarky attitude. When the manager came on the phone I explained that I was held up at a doctor's appointment and unfortunately could not make the appointment, I was retold about the grace appointment and that my only option was to come later, which was not an option for me. I then apologized for not being able to make it, and further explained that my reasoning for the doctor visit running late was a terrible traffic day (interstate closed) and that unfortunately made for a messy day. I explained that my doctor graciously took me later in the day knowing of the terrible traffic Central Florida had with I-4 shut down and the manager's reply was "well I guess you have a nice doctor". This response was completely unprofessional and frankly childish. She went on further by saying "I have someone here waiting", I explained the situation and again and, in my opinion, sometimes unavoidable things happen. She begrudgingly granted me another grace appointment. I found this interaction completely inappropriate and rude. I called as soon as I could and could not give 24 hours notice as I made the appointment the same day. There are too many salons and spas in this area for them to treat theirs like its a 5 star resort and use the phrase "grant a grace appointment". I hoped to be able to reschedule for the next day, but with the complete lack of compassion and customer service I will not be returning unfortunately. read more

I went here because I received a gift certificate for the place and wanted to use it for manicures. The place is clean, nice, simple decor. The manicure was about the same as what you would get anywhere else. No complaints there. They didn't have a very large selection of gel polish, which was disappointing, but they did a nice job. Here is the problem. They try to sell you HARD on their membership. My nail tech spent half of her time telling me to join, giving me all the calculations and telling me that as a mom, I deserve to be at the spa monthly, sipping on champagne in their hot tub. Yeah...I can only say "that's not my life" so many times. It got irritating and I was looking forward to the manicure being over. Since I was able to acquire childcare and have a few hours to myself, I really just wanted it to be enjoyable. Finally we were done and went to the front to take care of payment. The woman at the front desk then proceeded to try and sell me on their membership and convince me to put my whole gift certificate towards it. She went on and on. I was super uncomfortable and in the end was pretty short with them because I had enough. I did go back a second time because I had $50 left and needed a manicure before a trip. Thankfully, I had a quiet nail tech who didn't mention the membership more than once. The same front desk girl was there and she gasped when I said I wasn't a member (only 2 weeks later) and went into the sales pitch again. I told her to throw in free childcare and we would have a deal. Finally she stopped talking. Yes! So...the treatments here are fine, but be prepared to be hassled about as much as when on the beach in Mexico by someone trying to sell you trinkets and hair braids. It's annoying. read more

I'm a stay at home mom so all my time & dedication goes to my son. I never have time for myself, so this little getaway was a good experience!! Although the nails itself was Not Great! I would recommend They hire better nail techs so this Spa can be 5 stars read more

This place is ok. Nothing special. Micheal is the guy that always picks up my phone calls and has the worst customer service skills. Had my nails done, came off within the week... Had a facial done and couldn't relax because the aesthetician was talking so much. And then began to talk about her/his option about transgender and politics which I really didn't want to hear and or cared for. This is a place where people are supposed to relax. After that, my membership was cancelled. Wouldn't recommend it. read more

My husband and I went to The Spa on our vacation in Orlando for a spa day. Overall, it was a good experience. The services are well priced and you can't beat. the 50% off for the first visit or for the yelp check in. We got a couples massage and pedicures for $150. The staff were all extremely nice, the lady that did my husband's pedicure was awesome. It was his first pedicure and he was extremely jumpy. She was so patient with him and explained everything to him before she did it. I knocked one star off for the experience with the couples massage. The massages were okay, I had an aromatherapy massage but couldn't smell anything so I'm not sure it was very much of an aromatherapy experience. The room was really small so the massage therapist kept bumping into the walls and it was cold and all they provided was a thin sheet to cover us. I would recommend either a heated massage table or heated blanket to use in the future. The Spa was a great experience and I would recommend it to others, just make sure you ask them to turn up the heat if your going to get a massage. :) read more

First they sell you n a monthly membership - and then when you go to cancel it's a complete hassle! Be warned unless you plan on keeping the membership forever don't even bother going here- not to mention the mani pedis do not last - products seem old. Chip after a few days- bring your own polish read more

i LOVE this place. Inmac gives a true high level Dermalogicia facial. I have had Anatasia, also give a great facial. The numerous massage therapists have been excellent and I require care due to headaches and neck issues. I will definitely recommend The Spa, from the front desk to the extra perks available, it stands above the rest. read more

Hands down the best spa around. I have been a member for over a year now and I enjoy my "me time" at The Spa. The staff is pleasant and I always feel welcomed. Michael gives the most amazing massages, Diamond is a facial guru and Amy is the queen of waxing and nails! I have never been disappointed with any services and look forward to going there as much as possible! read more

After my first horrible experience here, I was offered to go back and get a free gel mani (a cheaper manicure compared to the signature one I had shelled out for before) to make up for the awful one i'd gotten. I arrived about 5-10 minutes early for my scheduled appointment, checked in, and waited. And after about 20 minutes past my initial appointment start time, I went up to the front desk (and the girls sitting up there seemed like they had absolutely no desire to be there helping me at all) and asked how much longer they thought it would be since I'd be there waiting for about 25 minutes at this point. The girl who was scheduled to do my nails was no where in sight so they had another girl take me back. Miriam ended up doing my nails and she was absolutely AMAZING and did a fantastic job! But I'm sad to say considering my first experience and how much I paid, the untimeliness of my appt, switching nail techs on me, and rudeness of the front desk I will not be going back. read more

BE CAREFUL WITH YOUR PERSONAL INFO. I was at the Edgewater homecoming parade and received what looked like a gift certificate for a massage or nail service from a representative of The Spa College Park walking down the street. I'm not sure of the exact verbiage but it said something along the lines of "any one hour massage at $60 or any nail service at $35" and even had an expiration date of March 2017. I called the following Monday to ask about the expiration date and was told that it didn't matter. Nowhere on the certificate did it say for first time customers. I called to book my service and was asked for a credit card to hold my spot. I went in for my massage and gave the receptionist (very rude by the way) my "gift certificate" and was never given a receipt or anything to sign authorizing charges on my card (I tipped the massage therapist in cash). Fast forward to today and I noticed I was charged for the massage I received and when I called The Spa I was told I was merely handed a promotion for first time customers. This business has bait and switch written all over it. I am by no means someone who wants something for nothing and am willing to pay for services. However, in this circumstance I genuinely thought I received a gift certificate for a free massage and am very disappointed in the business practices of The Spa. Reading previous posts it looks like I'm not the only one who has encountered an issue like this. read more

I tried this location AGAIN for the 2nd time and once again.... the level of experience and skills are one of a student in training. The pleasantries are nice but as far as the level of professional skills and techniques for nail care for hands/feet is horrible. I would not recommend this location to anyone. They have not improved their equipment either! read more

It was my first time coming here and I would never return. The workers hired do not seem experienced at all. Although, they were all really nice, the services were of not good quality at all. To start, my manicure and pedicure were done so sloppy. Polish left on the sides of my skin and the entire nail not covered in polish. The pedicure sinks looked dirty and needing a good scrubbing. I was grossed out putting my feet in there. My last and biggest issue was with my massage. For one, it was like a rub down and not a massage. However, most concerning was the improper draping techniques used. Instead of only uncovering the section that was being massaged and always covering my undergarments, the man exposed one half of my body from shoulder to toes leaving my butt and underwear exposed for him to see. He might as well removed the entire blanket because that is how it felt. This was a very uncomfortable experience. I have gone to massages on a regular basis from many different places and I have NEVER experienced anything like this before. It was the most uncomfortable experience where I left there completely uneasy. I will NEVER return to this place again. read more

Ok so this was my fiancé and my first ever spa experience. We had a 60 minute couples massage. We were kindly greeted when we entered, taken on a tour of the whole facility, and offered drinks; water juices wines etc. all complementary of course. The facility is deceiving, looks like a store front on the outside but don't be fooled. The inside is nicely decorated and you immediately feel relaxed. We had Alex and Sebastian as our masseuses, Alex performing the hot stone massage and Sebastian the deep tissue massage. I personally had some major knots to be worked out after a week of backpacking around Disney for the last 5 days straight. My fiancé was turned to ooze and melted into the table. This establishment knows how to settle you in and let you enjoy the full pleasure a spa can offer. I'd visit every time I'm on vacation in the area and recommend anyone, vacationers or locals alike to visit and indulge. Thank you for a perfect end to a week in Orlando Florida. read more

Loved the service, Everyone is super friendly and profesional , I had a gel manicure and I'm super pleased and satisfied with it! I totally recommend it! Also I got complementary wine which I thought was super cool read more

A friend and I booked a pedi/mani on Monday. While we were getting our pedicures, they were playing a movie. It was the most violent movie I had ever seen. For over an hour, the movie showed people being killed, tortured....very violent! There were several children in the salon. I was extremely upset to say the least. I wanted to relax and this movie certainly didn't do that! And to think that young children were there watching. Very disappointing! Really questioning their judgement read more

Amazing massages. Went for a hot stone massage and it was the perfect thing to end a long week at all the Orlando theme parks. Definitely a hidden gem! Dad enjoyed his deep tissue hot stone as well, claimed to be worth every penny! read more

I have originally only been to this place once, I used a a Groupon the first time and everything went well. Everyone was very nice, even though the woman who did my gel manicure did a terrible job (didn't shape my nails or cut my cuticles), the pedicure she gave me was great though, no complaints there, but still the people were very nice and the experience was nice. Now I made a reservation/appointment for a friend and I recently, she had a Groupon, and I had a coupon that they sent me via email for a $35 gel mani and express pedicure. On the day I was supposed to make it, unfortunately my phone broke, I was on the phone with apple all day, and had to go to the Apple Store to deal with it. In the meantime I completely forget about my appointment and explain the situation to them, I apologized a million times, I said I'm so sorry, I didn't have my phone, can I reschedule, I still would like to go, and they were not understanding about the situation at all. Yes I understand that I didn't show up or answer my phone because GUESS WHAT, things in life happen randomly, and sometimes you can't make a stupid nail appointment. I'm giving them a bad review because they charged me a service I did not receive and they took away my coupon and Groupon, and I didn't have to give them the codes, I was just trying to be decent, but they weren't having it. I will not be returning to this place. It's ridiculous to charge people for missing an appointment, so I called to cancel the charge on my credit card. I suggest going somewhere else, it's not even worth the money for how mediocre of a job they did on my hands and feet. read more