This happened about two months ago…read more Went to my 2 year old son's appointment at 9am, my husband came with us (who came straight from night shift work) since it's our son's first speech appointment. The frontdesk checked us in. I was wondering since my son is a new patient, no paperworks was given but I didn't bother to ask. We patiently waited then I noticed couple of patients was called and there we are still waiting. My poor husband was taking a power nap while waiting. Then my son started to get bored. It's 9:35am, so I went to the frontdesk and ask. She went to the office behind her and spoke to the therapist. Front desk lady came back and said the therapist's computer is broken that is why they have not called us and would like to reschedule the appointment for next week. I'm like what?? I called my husband and he got frustrated. He should be sleeping by now. And my poor son should still be sleeping. We came for an early appointment. Be professional if you are professionals. We asked for the therapist so we could talk to her. When she came, she just said "Hi. How may I help you?" I was thinking really you don't know what is happening after the front desk already spoke to you? And you in the first place should know you have a patient that you are seeing at 9am. But being a professional myself, I controlled my emotion and just introduce myself, my husband and my son who has appointment at 9, but it's already 9:35 and no one bother to tell us what is happening. We were just waiting here for nothing. And to think she had an appointment at 8:30 with another patient, all of a sudden her computer is broken? Can she not use another computer? Why they did not tell us earlier? We were really disappointed. We would understand if they said she's with another patient and she's behind. She didn't even bother to introduce her self. I was the one who asked who she is. Her name is Donna. They ended up rescheduling us. We left the office with frustrations. We went straight to my son's pediatricians office and asked if there is any other speech therapy who can see us in the valley. Unfortunately, this office is the only one who is affiliated with our insurance. I called the office and tried to get a different appointment/therapist. They were able to fit my son into a different therapist Erica and said she's one of the owners. So we made it to our appointment the following week, signed in and I was given paperworks to fill out right away. I was wondering why there is paperworks now, last week there was none. I asked the same frontdesk from last week. She said "I don't know". Did not say anything and just started to write on the paper. Then we were called right away by Erica. She is very nice and did a great job with my son. I am so glad that she is my son's therapist and not the first one. I guess everything happens for a reason. Erica is awesome! and she apologized of what happened last week before we head out.

All our speech therapist did was play with our 2 year old son and talk like miss Rachel. She didn't…read morego over any strategies for us parents to learn and use at home, she just handed us hand outs and tip sheets but didn't go over them. She said 6 weeks of once a week 30 minute sessions and then Nevada Early Intervention would take over, and when we asked if we could continue going there she said no but never said why. We only went here because of our insurance.

Worst experience I've ever had with a specialist! I was referred over to them and was never able to…read moreschedule an appointment. I called multiple times and they were supposed to call me back to schedule, here I am 5 months later and still nothing!

Oh so so bad everything about this company is so bad , the customer service, unreliable therapists…read moreand billing department isn't professional

Great personal care! Very patient with children clients!read more

We just checked our brother out of this facility after a two month stay. Not only did he rave…read moreabout the staff and his care, but upon checkout the physical therapy staff voluntarily assisted to load him into the camper van so that we could transport him to be nearer to his children, which was no easy feat considering his inability to use his legs or arms or even sit up for any length of time in a wheelchair chair. They truly went above and beyond!

I thought long and hard before writing this review. In general I don't post negative reviews and…read moretry to focus on the positive, but after 2 weeks here we were given 24 hours to move our 94 year old immobile mother out of the facility or pay $600/day. I'm not complaining about that so much as the lack of notice, the lack of explanation on what our options were and the utter lack of concern about the stress surrounding all of it. They should know more about how the process works than I do - and they either don't, or don't care enough about the family the patient or the process to explain any of it. I know more about how Medicare, medigap and supplemental insurance than the management of this facility after going through this process one time. The care here is good enough. Some wonderful nurses and some impatient ones. But it's a tough job and I appreciate anyone doing this for a living. But understand the process and be ready to be thrown out with no safety net and no help figuring it all out with literally no notice. Once insurance because an issue they were relentless over a 24 hour period about getting her out. OK - I get it, nothing is free. But they know the process, we don't and they really offered no help in what to do next since she couldn't go home. PS : our mom passed within a week of getting kicked out of here and honestly the stress of it all was a factor.

Wow! I really wish there were more reviews for TMG. They're AMAZING! We were paired up with them…read morethrough the Nevada Early Intervention program close to a year ago. Honestly, I wish I found them sooner. Kiddos age out of the program at age 3 and mine turns 3 in January. Anywho, Mark, Ayanna, and Myra have been a blessing. They're kind, patient, observant, and offer great advice. Because we were accepted into a program, they came to our house regularly but their office was very nice as we had to go there once for his initial assessment. It was very clean and inviting to families. If you're coming through the NV Early Intervention program, I highly recommend doing the assessment in office vs online. It's just my opinion but I feel like they get a better first assessment of your kiddo that way. Side note, they aren't limited to the program, you can walk in as a new patient and I think they take most insurances. (Don't quote me on that.) Mark was our speech therapist and today was our last session. Shortly after leaving my kiddo was crying for him to come back. That broke my heart but speaks volumes for how well he works with kiddos. Mark was always happy to answer questions and give thoughtful feedback during every session. I saw lots of progress from the time we started up until now. Ayanna is our developmental specialist and her advice and direction is worth its weight in gold. Lines of communication were always open and she even attended my kiddos meeting with CCSD to advocate for his eligibility in the Child Find program. She even got my kiddo into an 8 week play group at UNLV TWICE which really helped his interactions with other kids his age, adults that aren't family, and sharing. Myra was our occupational therapist. She was assigned just a couple months ago to help with eating concerns with my kiddo. I wish we had more time with her because this issue definitely needs more time and work. We got lots of great advice to move forward though. I'll definitely miss these folks. They've done so much for my little one. I am forever grateful. THANK YOU AYANNA, MARK, and MYRA!!!

Incredible early intervention provider! I have had 3 children go thru early intervention, 2 of the…read more3 were with TMG. They are hands down the best! Their staff are some of the most caring, knowledgeable, and dedicated professionals and therapists you will find. We received speech, occupational, and physical therapy services, in addition to working with a developmental specialist. They are very professional and reliable. We felt so supported and literally did not have a single complaint through out the several years we worked with them. Both of our children that received services through TMG made huge strides and met all of their goals. We grew to love each and every therapist and specialist that worked with our child. Having worked with other therapy providers in the city, I can confidently recommend TMG. We are so grateful to TMG for helping our children thrive and being apart of our journey!

My son has been coming here the last few months for speech and we have been loving it! All of the…read morespeech pathologists we have had have been phenomenal. The facility is always very clean and tidy. Front desk is very kind and attentive. Medicaid fully covers our visits which is huge! I know it has only been a few months but I do notice his speech is making some great improvements! Highly recommend Janae specifically, although as I said all the therapists we have seen are amazing.

1 Star - A Disappointing and Demeaning Experience for a Child Who Deserves Better…read more What happened to my daughter and me at SpeakEasy Therapy demands to be addressed--not just as a parent, but as a professional who understands how healthcare systems should work. Let's start with the facts: My daughter was removed from the OT schedule due to attendance. Fair enough--we missed sessions. But the way this was communicated was profoundly unprofessional and downright disrespectful. I mistakenly mixed up our appointment time by an hour and showed up late. As I stood at the front counter, the scheduler texted me that we had been removed from the schedule--while I was literally standing right there. That's how they chose to deliver the news: through a passive-aggressive text message instead of a face-to-face conversation or even a private call. To make it worse, the front desk assistant casually stated that "even her therapist said attendance had been an issue," making it very clear there were internal discussions happening about my daughter without including me--the parent responsible for her care. If there were concerns, why not reach out sooner? Why wasn't I looped in to collaborate on a solution? Then came the whiplash: I was offered a spot the very next day, but no one told me the therapist had changed. Nova, my daughter, excitedly walked in and was completely ignored by the new therapist--who walked right by us like we didn't exist. That's not just poor communication--that's harmful for a 6-year-old child who needs connection, routine, and support to thrive. At this point, I requested a copy of our attendance records and asked for the corporate contact info. Suddenly, the manager, Quintana, got on the phone--a bit late to "manage," if you ask me. I made it clear I hadn't asked to speak with her, told her I'd follow up on my own, and ended the call politely. Those records never came. When I followed up through the main records office, I learned they didn't even have my correct email on file. How are families supposed to access care when your systems are this sloppy? I asked multiple times for a copy of the attendance policy. I was told to call the clinic. I did. They told me to call the scheduler. So, which is it? At that point, it felt like everyone was dodging accountability. Two weeks later, I finally received the original policy--which we had agreed to. I accept that we violated the policy--but there are a million more professional and compassionate ways to address it, especially when the child in question is neurodivergent and trying to access critical therapy services. After a month of being bounced around, I found a voicemail from a man named Michael--maybe a regional director or owner? I called him back and cried on the phone explaining the trauma and hardship we've endured over the past year, only to be met with a few sympathetic words and...nothing. No follow-up. No support. No restoration of services. Just radio silence. Entire summer: wasted. No therapy, no resolution, no accountability. My daughter was punished for my scheduling mistake, and our entire family paid the price. SpeakEasy, if you truly value children and families, then treat them like partners--not problems. If you're going to make administrative decisions that affect a child's therapy, you must communicate them in a human, respectful, and compassionate way. You failed my daughter. You failed me. And your system failed itself. Parents: be cautious. If your child needs consistency, empathy, and professional care, this is not the place.

I was referred to Clubhouse by our foster care case worker. We have had our two boys (3 & 5 yo) in…read moretheir program twice a week for at least a year now. Once a week they come to the house and once a week we take the kids there. The staff is just incredible. They take a personal interest in our boys and the boys really look forward to going there. For example, my boys are obsessed with superheros, so once a month, Clubhouse has a Superhero Day just for them where all the students (and even the staff) wear superhero costumes. Whatever it takes to make learning fun. My boys had speech and motor skill delays and it is so exciting to see the progress. We celebrate every milestone. I love and admire the Clubhouse staff. Thanks for everything that you have done (and have yet to do) for my boys.

The evaluation was done in a room with a lot of foot traffic. The outcome of the evaluation was…read morenot shared with me until i requested it. The written evaluation indicated that a home plan had been developed when, in fact, it hadn't. They avoided my questions regarding activities during sessions. I could hear my child crying during sessions but the staff was not able to tell me what activities they cried during; even when the staff brought my teary eyed child to me they didn't know why they were crying. We found a provider that is able to meet my child's specific needs and communicate with me.

Bill Chynoweth didn't return my calls. I came in with a 5 out of 10 pain in my back…read more After 4 visits, I had 12 out of 10 pain. Bill had me doing 2 machines with too heavy of weights for a 77 year old woman. I thought Bill knew what he was doing. I never had sciatic nerve pain before, but now I have severe pain in my right back. hip, thigh, buttocks and down my leg. It's been eight days and its not getting any better. I guess Bill decided not to return my calls because the damage is already done and there is nothing he can do to help me. I called my primary doctor to see what he can do for me. ​I can only sit for a short time and lying down is difficult. I have lost a lot of sleep due to all the pain.

After six weeks at this location, all I can say is what a great team. The front office ladies,…read moreBill, Dusty and all the technicians. This was a wonderful experience and I will recommend this location highly! Truly if I ever need PT in the future, this will be my choice.