Heights is okay, It is good enough care but I feel they are lacking in multiple areas. Trying to…read morecommunicate with people there about your loved one is hard and I just kept getting passed around, to ultimately wait and wait with no call back. I keep hearing how bad the food is there, though I have never tried it myself. There have been multiple times that my grandmother has had injuries that staff had not been keeping up on the cleaning and care of the wounds. Down side is that when your loved one has to go to the hospital for more than one day, they empty their room and give it to another person. This has happened many times, resulting in my grandmother having to split a room with someone else until another private room opens up. In doing so, she has had a few room mates pass away and watch them get carried out. This has left her scared of dying and a little hopeless. I do like the views of the surrounding mountains and I am glad my grandmother has a great view of the mountains from her room. Another thing I do appreciate is that they allowed my grandmother do bring in her own belongings to the room to make it feel like her place.

The nurses and security units into an anti person force that recalls Germany of a certain era…read more I'm not exaggerating. I walked in the wrong door to drop something off and was threatened with police. I was made to move my car off the property. I then walked in another wrong door and was aggressively threatened with jail time by a nurse who instantly screamed for security. Nice escalation for the threat of a girl carrying three 7-11 bags... Did they tell me that I was supposed to be at the building next door that happens to be the low care residential part of the complex?? Nope. Not either time. Did they tell me that they didn't like the was I was "walking too slowly" and that I was going to be "hurried up?" Yes. I remarked that I am handicapped and the officious enormous security guard said " o no ma'am. This has nothing to do with a disability." I then saw what looked like a place to drop off and asked and the security guard physically menaced me. The nurse who had jumped to threatening me with jail time with her second sentence was smugly laughing with her arms crossed (so obviously this was not about anything but power) I commented to the person for whom I was dropping off that this place should not be trusted. "Yeah, I'm kinda stuck here," he said "but I want to get out."

Lori Kempff LPN is truly amazing friendly and caring, Words cannot express her kindness and…read morededication for the outstanding care of the sick and elderly patients

the staff is nice and they try. But the food is disgusting and gross. Not fit for a dog. the staff…read moreknows the food is horrible but they do nothing about it. I spent 300 on door dash in a week

My first visit to this facility to visit my 94 year old friend was disappointing, par for the…read morecourse. Too many facilities like this in Las Vegas. She was transferred from Mt View rehab after a two week stay. She suffered a fall in the garage, hitting the back of her head, which rendered her completely immobile, cannot stand or walk, has no use of arms or hands, and what very little hearing she had left, is gone. My first impression? This place sucked!! Used linens piled high on the table and recliner. Trash and latex gloves on the floor, even right next to the trash cans which were spilling over. Her lunch was just sitting there as she waited for someone to feed her. Remember, she has no use of arms or hands. I started to feed her when the nurse came in and said, "Oh good, Im helping another patient who had an accident." He never came back. After couple hours, I asked if she wanted me to bring anything the next time. She wanted a large box of tissue. They were using toilet paper instead, which I found on her tray. She asked for toothpaste. Didn't have that there either. Went to the store and when I came back another nurse was changing her. I told her I brought toothpaste, and said she wanted her teeth brushed. She said, "Oh, you can do that!" I told her I don't work there. I ended up brushing her teeth for which my friend was thankful. I didn't mind. But that nurse's dismissive attitude, I minded! When I was leaving, she said, "Are you going already?" Why do people work in these places if they're not willing to do the work, or take the time to know the person's disabilities and needs? Why bother?!

My mother was a patient in AHC-Summerlin for 6 weeks and during that time she and our family had…read moreboth, positive and negative experiences. First the positives; I can't say enough about the entire physical therapy team. I could name them all but I would not to inadvertently leave someone out. They were amazing for our mom and we saw fantastic gains in her abilities. I would also name three people, RNs Kayla and Rafael and CNA Aisha who are perfect examples of what genuine caring looks like and we are forever thankful for their kindness. Now for the negatives; The administration staff, specifically the Administrator, Nate Hill and the Case Manager, Debbie Benyock are, in my opinion, unprofessional and uncaring and don't quite fit in a roll the requires a sense of caring or empathy. My mother suffered a major stroke and my sisters and I were literally spending shifts, 24/7 around the clock with my mother. On the night of Aug 26th, a CNA came in alone to check and change my mother. From an elevated bed she attempted to roll my mother on her side and in doing so rolled her completely out of the bed and onto the floor. This was witnessed by my sister. The CNA immediately apologized and stated that she had no idea that my mom was paralyzed on her left side! (we had not seen that CNA since). This resulted in contusions and bruising to her forehead and both knees and was taken immediately by ambulance to the ER. To this day, she still suffers PTSD and has a severe fear of falling. The hospital stay required a 24-hour observation period for which AHC-Summerlin was quick to charge me $700 to hold her room for that 24-hour period. We were in the ER and at their mercy so I paid it along with a $275 copay for the ambulance and $140 copay for the hospital. Mind you, when we got back to her room we found all of our belongings piled up in the corner and on the table as if they were ready to throw it away, oh yeah, remember I paid $700 to secure the room. When she was back in the facility I followed their grievance procedures and spoke to Nate Hill. He basically blamed it on Medicare and the government. When I reminded him that it was his employee's action that created the situation he nonchalantly said, "oh, ok" like meeting over. When my 90-year old father went to tell Debbie he wanted her discharged and said he would take care of her, she abruptly told he that he can't take care of her. They've only been married 70 years and had she any shred of decency or empathy she could have seen he was emotionally spent instead of making him feel like he was being scolded. When it came time to discharge my mother, Debbie brought the paperwork to our room where I had to sign the form stating I was given the information, along with the steps to take to appeal the decision to terminate her care, due to lack of progress. In her unprofessional mannerism she told me I can appeal but should not bother because they will only review the same reports that were used to make their decision and we would not win anyway. Well, to her dismay, we won the appeal and received one more week. She has not spoken to us since. Ever since my mother was rolled out her bed, not one leadership person at AHC-Summerlin has ever, to this day, has every asked how my mom was, apologize for the event or taken any sense of accountability and quite frankly, my sister and I have been made to feel like it was our fault and we have felt unwelcome being here. Had it not been for the excellent PT, we were ready to move to a non-AHC facility for the remainder of her rehab. I have found this facility to be run by uncaring, unprofessional and unempathetic leadership. This past Sunday there were no CNAs on duty until the afternoon shift (1400) showed up. This means that the 3 or 4 other employees that did show up had to try to get patients changed and breakfast was not available until 0930 for which I even offered to help deliver or pick up trays. If you can stomach some of the negative, the PT is very good, however, I could never, in good conscious, recommend AHC-Summerlin to anyone.

I was just recently a patient here at royalsprings My…read moreliaison Stephanie was very friendly and extremely helpful , she came to see me at the hospital and everything she said was accurate. I did like the physical therapy department and the activities department was very friendly I would recommend this facility to anyone who needs more help after the hospital

This facility does not deserve even one star. My sister has been a resident here for ten years, and…read moreduring that time she has experienced repeated neglect -- including bedsores, MRSA, missing personal items, and ongoing failures in basic care. The most recent incident is unacceptable. I received a call the night before, but no voicemail was left, and when I called back twice, staff denied that anyone had contacted me. They also told both me and my mother that my sister was "fine." The next day, I was suddenly informed that my sister had been sent to Valley Hospital because she was bleeding from her mouth. When I arrived, she had dried blood on her lips, teeth, trach, ear, and the back of her neck. This raises serious concerns about whether she was checked on at all during the night, especially since staff insisted she was fine when we called. After years of issues, I am deeply concerned about the pattern of neglect and the lack of transparency. I have reported problems to the state before, yet nothing ever seems to change. I am worried that important information is not being documented accurately or passed on to the proper authorities. At this point, this facility needs a full investigation.

Wonder staff...you know that they care...uour not just a number...highly recommend. The atmosphere…read moreis not just an office...it's comforting & clean.

Terrible office and Katie is not able to read and understand how billing works.. She was so…read moreargumentative and telling me that my insurance was not correct and I showed her proof all my claims are paid and also the app showing my current eligibility is good and she was so rude.. wow.. and she works in mental health that's really pathetic.. Do better!! Hire better... I can provide all info if the boss wants to see it...

I was moved from Sandstone rehab hospital to Royal last year. I was recovering from hip surgery…read moreand was diagnosed with stage 4 breast cancer. Sandstone could care less about my recovery so I was off to Royal. The paramedics had said that it was like I was moving from the Hilton and to Motel 6. They were WRONG. Royal was 10 times better than Sandstone. The CNA's and nurses were as attentive and accommodating as they possibly could be. Employment there was low and so the employee's were doing the job of 3 others. My physical therapist and occupational therapist were phenomenal (Mike and Liz). The nurses were great! Anything I needed, they were there for me. They were also very funny. The social workers were also always there for me. If you need anything done, call them! I was able to get a new mattress and a side railing to help me get up almost immediately due to my social workers. The kitchen manager was very attentive and changed my diet the very same day. And when I requested to be moved to another room due to problematic room mates, that was done almost immediately as well. I am now home and in remission. Rehab hospitals are never fun and I don't recommend it to anyone anytime but this one is better than others.

If I could give this place a zero rating, I would!!…read more Currently, The facility is on lockdown due to the rise of covid cases which is fine. I understand, but what I don't understand is that why don't they answer the phone when we call?? Hall number 1 is horrible. I call to get an update on my dad since we can't see him and NO ONE answers the phone. They can at least answer so we know whats going on. Also, they are so unorganized! They some how forgot to feed my dad dinner last night. How is that?? This place should be out of business. Everyone is so unprofessional and no communication!

They don't take care of their patients like they should. This is the worst place ever!! They should…read morebe ashamed of themselves but they are about the money especially when they have administrative ask you well does she have assets? Seriously!! Also the doctor that is there doesn't care about the patients when they desperately need help. My mother starved herself in this place with no help and got sent home with feces all over herself.

My mom spent a couple weeks here recovering after a hospital stay. The staff were all very friendly…read moreand caring, helpful and supportive. The property was very clean and the food was good. My mom made friends with a few of the staff and looked forward to them coming into her room. Good communication between family and staff. Nice cozy living room for visiting. My only suggestion wpuld be more colorful landscaping out on the patio area for outdoor visits.