Took about 2 months for my online order of ready to wear items to arrive. The shirt I ordered looked nothing like the photo (the whole reason I ordered was that I wanted a white button down with darts in the back. Unlike the photo, the shirt I received has none). The 'mystery bottoms' wound up being an ugly skirt that feels like polyester (thats on me for ordering a mystery item though). And to top it off, depite advertising a free mystery gift with the order, nothing was included. Incredibly dissapointing and i will never order again. Misleading clothes, and the operation seems very disorganized. A total waste of money. read more

I chose The Tailory to create a custom bridal jumpsuit after being assured they could replicate a specific design, provide 5-6 fittings (or as many as needed), and deliver the finished garment well before my wedding. The idea was to replicate the top of a dress I'd tried on and make it a jumpsuit with wide leg pants. I first met with them in October of 2025 for my Memorial Day 2026 wedding. Unfortunately, the experience was defined by delays, broken promises, poor communication, and a lack of accountability. At my first fitting in January, I was shown a test garment that looked nothing like the reference photo. I was assured that once the corset structure was added, it would match the approved design. At my March fitting with the actual fabric, the top still looked nothing like the reference, and I was again told that additional structural work would make it look exactly as promised by the next appointment. They routinely delayed appointments, and when I expressed concern about not having enough time to complete the outfit on time, they assured me that we were on track. However, when I returned in May--after additional delays and with my wedding only three weeks away-- literally no progress had been made. Even simple work I had specifically been told would be complete, such as lining the pants, had not happened. In hindsight, the multiple fittings and test garment served little purpose because the top design was clearly never developed correctly from the beginning. Rather than fittings showing incremental progress, I spent months being told that the next fitting would finally make it resemble the reference photo. In fact, no progress was actually being made. At my final fitting, weeks before my wedding and 7 MONTHS after our first meeting, I was told that the employee who had been handling my garment was no longer with the company and that they were starting over on the top. Despite having the exact reference photo that I had provided in October and that they had repeatedly assured me they could replicate, I was now being asked what I wanted the garment to look like. During the appointment, Shao cut off one of the straps to completely reshape the top and used Sharpie markings across the front to indicate future changes. She acknowledged we were starting from scratch. I was also told that the low back and low front shown in the reference design would require fashion tape or a tie across the back, despite the fact that I had been assured from the beginning that the design could be recreated as shown. The top design was supposed to replicate the top of a dress I had tried on that required no such support. When I expressed concern that my wedding was only weeks away, I was again told that this timeline and process was normal. Dylan and Shao explained that they had been away and that this contributed to their lack of oversight, yet afterward Dylan claimed in writing that "we've had multiple conversations throughout this process regarding timing and progress." In reality, I had not spoken with Dylan since my initial consultation 7 months earlier. The next fitting appointment they offered me was almost two weeks later. There would literally be no time to spare between this next appointment and my wedding if the top was not completed to perfection. I paid for the garment in full when it was commissioned in October based on the representations made during the consultation. Looking back, that should have been a warning sign. None of the key promises regarding the design, timeline, or fitting process were provided in writing, and when problems arose, I was directed instead to terms of service buried at the bottom of the company's website. At this point it was looking like I might not have anything to wear at my wedding, and I was forced to find another outfit off the rack two weeks before my wedding. The Tailory refused to let me out of my contract or issue a refund. I have since spoken to multiple vendors in the industry to inquire if this process is "normal" and all have listened to my story in sympathy and horror. Some said that sometimes unavoidable issues come up with tight deadlines, but in those cases they work round the clock to deliver the completed garment with at least two weeks to spare. Even if some of the issues stemmed from a former employee, my contract was with The Tailory, and the company never accepted responsibility for failing to deliver what was promised or even issue an apology for the stress they caused. They treated me like my expectations were unreasonable, and I was to blame. I was able to secure a refund through my credit card company, but The Tailory made the process difficult by disputing my claim. After a thorough investigation, Visa did eventually find in my favor. I cannot recommend The Tailory and encourage others to steer clear. read more

This is a terrible company. Do not trust any event, let alone a special one, to their care. We paid them more than $8,000 for two wedding outfits in December, 2025 for our wedding celebration on March 13-14, 2026 in Napa. They did not deliver either outfit in time. When we expressed concern in February as the timing got close, we were reassured that they are a "luxury" design company of "professionals." Don't believe it. When we returned to our home, there was a federal express box with some of the garments in it. They are terrible quality - for example, the two shirts are see through and at last one more fitting each would have been necessary. Thankfully we made other arrangements. Unbelievably, they are now not responding to emails or calls. They have never apologized. It is such a shame. We were hoping to celebrate by hiring a wonderful vendor in our community. We agree that these folks are predators. read more

Do not use. Ruined wedding. The suit quality, type, fabric, color, design, and presentation is not what I ordered/paid for or what was shown to me. I have the zoom call recorded and can confirm none of these were what I agreed on nor did you send a confirmation of choices. The fabric is 2 different types from top and bottom. The color is 2 completely different colors from the top and bottom. My pants are see through. You can completely see through them and the outlines of the pockets in both the front and back. The color is way more cream/yellow than we discussed and what I was shown. The embroidery is backwards. It's supposed to say "forever & ever" when you open the jacket. It says "& ever forever" Made in China and not good products Not to mention they still have my 2500 suit, refuse to alter it and return or give refund. read more

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Based on the five-star Yelp reviews, my wife and I tried The Tailory's virtual fitting services. We ended up at a loss of $2,000, with an unwearable suit that we donated to a nonprofit. The privacy risks, poor craftsmanship, slow turnaround, dishonest communication, and unprofessional conduct from the owner, all left a bad taste in our mouths. PRIVACY: 1/5 The Tailory website advertises that virtual fittings utilize a "state-of-the-art app" for which we'd be sent a "personalized login." We were shocked to discover that we could see the full names, measurements, emails, and photos of every client who had used the app for virtual fittings. This is a major privacy risk - consumers have a right to know this before entering into business. CRAFTSMANSHIP: 2/5 More details on the discrepancies are noted in the shared photos; in sum, the suit was so off base that we wondered whether my wife's order had been mixed up with someone else's. It seemed that they had completely ignored our initial written request and reference photos. EFFICIENCY: 1/5 Payment to first fitting: 9 weeks (Expectation, based on the website: 4-6 weeks+shipping) Payment to third fitting: 16 weeks We attributed this to a mistake The Tailory made with the rise on the pants, and the fact that they couldn't remake the pants in-house. (Suits are made at a factory in China, then shipped to NYC before being sent to consumer.) I'll repeat it because it's so absurd: It took four entire months for us to receive a pair of high-rise pants that we could finally begin real fittings on. COMMUNICATION: 1/5 The Tailory claims to provide an order confirmation with a breakdown of the garment details. We never received one. In fact, we received zero communication from The Tailory from the time we paid them in December to the moment we proactively reached out in February, curious about the status of things. From the first time my wife tried on the garment, she expressed to The Tailory her concerns about the suit. In response, and after each fitting, The Tailory claimed that alterations would be minimal and would be completed in a short time. In reality, as mentioned above, alterations were far from timely, and we felt like many of our alteration requests were falling through the cracks. This eroded our trust. PROFESSIONALISM: 0/5 All of the above might've been forgiven, were it not for the extreme lack of professionalism that followed. We gave The Tailory as many chances as we could afford, but with only 3 weeks to spare before our wedding and the garment still nowhere close to what we asked for, we'd reached a moment where, practically speaking, we had to find something else for my wife to wear. We explained this on the third fitting call. The associates present were apologetic. They wanted to try to make the final alterations in the time remaining, but because they'd been unable to honor previous timelines, we couldn't give them the benefit of the doubt one more time and risk having nothing to wear on the wedding day. We suggested two remedies that felt fair: that we either return the suit to them for a full refund, or we receive a partial refund to acknowledge that the delay resulted in us having to buy a second outfit. They agreed that, while they don't normally do refunds, this was an extenuating circumstance. They offered a partial refund and asked us to send them the receipts for the garments we were to purchase later that day. You can imagine our surprise when less than an hour later we received an email refusing this refund. We asked to jump on a call to get clarity, but they ghosted us. We followed up with an email timeline of events that confirmed our dissatisfaction throughout the process - they ignored this email as well. We sent a second email the next day, expressing that their conduct felt dishonest, and asked, is this really how they treat their paying customers? We received an email from Shao (owner) that you'll have to read to believe. Shao accused us of "verbally assaulting" the staff and "underlying hostility" that was anti-immigrant and anti-POC. (The irony: My wife and I are Black and Latinx. I'm the daughter of a Trinidadian immigrant; my wife is an immigrant from Brazil.) Shao's use of words like 'gaslighting' and 'verbal violence' were triggering for me as a domestic violence survivor, and were an entirely inappropriate response to what we believe was a completely warranted level of customer frustration. To add insult to injury, Shao suggested that our complaints were "a smokescreen for a friendly fraud attempt." This one is especially perplexing - what would we stand to gain from any of this? Two separate law firms advised that we probably had a case for small claims court, but we really wanted to put this experience behind us. We donated the suit to Dress for Success, bought an outfit through an online boutique that fit better off the rack than the suit from The Tailory, and had an amazingly magical wedding. read more

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Their business relies purely on marketing towards the queer community and it honestly feels opportunistic and predatory. I first went in with my own printed fabric that I purchased in Indonesia. I wanted a shirt made and nothing else. This was my first time here, so I just wanted a shirt to see how things go before dropping a whole bunch of money. If things went well, then I would keep them in mind for a jacket or suit in the future. For my first appointment, I went in person and felt that I received very different attention because I was the only one there who wasn't looking for anything more elaborate. Other people who were already there for earlier appointments were still there by the time I had all my measurements taken and was leaving. We had only very short chats about what I was looking for. I didn't think much of it at the time because I am typically a very direct person who likes to get straight to the point, and I don't care for small talk or fluff. I also figured if I'm only getting a shirt and brought my own fabric, then I didn't need as much time to browse or whatever. I was surprised to find out that I would be charged the same amount even though I was bringing in my own fabric, but again, I didn't think much of it because I figured most of the cost was from the labor. Looking back, FIVE HUNDRED DOLLARS for an OVERSIZED SHIRT is ridiculous, and I would not do that again. That was stupid of me, I will admit that much. Another thing is that they charge you the full amount upfront. This is going to be relevant. Unfortunately, it seems that they had a careless attitude towards the shirt I ordered that ultimately resulted in my shirt being lost in the mail. When they contacted me about the first fitting, I couldn't go in, so I requested that they mail it to me for a virtual fitting. This is a service that they advertise on their site and informed me of when I went in person. I provided my mailing address by email without typos or errors, and yet they shipped it out to the wrong address. Thankfully, I saw on UPS that the address was incorrect and asked them to intercept and redirect the package. It made it to my residence, and I decided to let that go because sometimes mistakes happen. I eventually had the fitting and mailed it back to them for alterations. They then shipped it to me again for another fitting, except they STILL did not mail it to the correct address. They mailed it to the SAME, INCORRECT address that they used last time. Apparently, they just printed a label based on the previous one.. I do not understand why it is so hard to just copy and paste an address into your records and to confirm an address when creating the shipping label, but apparently it is very difficult. This time, UPS delivered the package, and I haven't been able to retrieve it since. I opened an investigation, but UPS told me that it was the sender's responsibility to update the address since UPS correctly delivered it to the address they provided. I called UPS and The Tailory back and forth a couple times and someone from The Tailory dared to tell me that it's the recipient (and therefore me) who should redirect the package. I'm not the one who put a $500 shirt in the mail and sent it to the wrong address?? I can't redirect the package if UPS thinks it isn't going to me, they told me that 3 different times and I'm telling you NOW that I have been denied by UPS 3 times and that it was YOUR error, and it is YOUR responsibility to fix said error. Listen, if you can't copy and paste an address, then just don't offer the mailing service. I requested a refund after waiting over 2 weeks, and UPS has not been able to retrieve the package to this day. It seems I will not, in fact, be receiving the shirt. Meanwhile, The Tailory has tried to call me, and then ignored my emails when I told them I preferred to communicate in writing. This is suspicious to me. Furthermore, the fact that I was required to pay the entire amount upfront and now cannot reach them for a refund is also suspicious. read more

This was my third piece from the Tailory. My first was a wool suit in 2016 and then a jacket in 2022. At the end of October 2022, I reached out for another jacket for NYE. Delivered as promise and I absolutely this blazer. It is absolutely fantastic and I do not give out compliments readily. Prices aren't cheap (it was much cheaper in 2016) but you'll be hard pressed to find a custom place that tailors to women with the resources Shao has. Also-these comments that the clothing was made in China--I don't believe it because of my experience with the turn around and detail to my most recent jacket. read more

The Tailory New York - Custom jacket - Men's Clothing Near Me - New York, New York

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Shockingly overpriced with unprofessional customer service. As I was being fitted for alterations, the owner came through and berated the two employees who were fitting me. She never addressed me directly as she criticized her employees, who were in the middle of touching me around the hips and waist. Being watched during this process by someone who wasn't directly working on my alterations and didn't even care to speak to me directly was dehumanizing and humiliating. She seemed to feel that the employees working with me should swap roles, but I had been feeling comfortable with them prior to her intrusion. After she stopped to berate them, I felt uncomfortable for the rest of the appointment. Ultimately, I decided not to pay the very steep prices to a company that operates this way. I would not recommend The Tailory to anyone and I urge the management to consider treating customers with more respect in the future. read more

Horrible place from top to bottom. Their fabric is overpriced and the people there are scummy! They don't care about their employees or clients. There are so many better places to go if you want to buy a suit or anything custom. read more

On May 27, 2021 I visited the Tailory at their pop-up in Philly to get a suit made for a wedding I was officiating on October 2. When they emailed me to tell me the suit was ready in mid July, I asked them to please not send it until after the weekend because I was going to be out of town and things routinely get swiped from my front porch. They sent it anyway and it got swiped off my front porch. I also spent a bunch of that time that week, while I was out of town at my uncle's funeral, going back and forth with them about it. They were very apologetic and said they'd remake the suit and it would definitely be ready in time for my event on October 2. The suit arrived in late August and I did a virtual fitting over Zoom. They quasi insisted on taking in the waist even though I said I thought it would be too tight if they did that. The suit did look a little baggier than I had anticipated and their manager Juliette assured me the waist was the problem. I got the suit back the first week of September. The waist was too tight and the pants were still baggy. Juliette said we'd have another Zoom meeting and get it figured out. I asked a bunch of times about whether the suit would be ready for October 2 and was reassured every single time. Juliette never got in touch with details for our Zoom (I later learned she'd suddenly left the company) but I did end up speaking with the owner Shao who said the waist would be taken out and also noticed that the pants were quite baggy even though I'd asked for a tapered leg. She said she'd fix that, too. The shirt also needed to be let out and shortened. I held onto the jacket and fedexed them the pants and shirt back. Aaaand that was the last time I ever had the pants and shirt. Not only did they *not* arrive in time for the wedding I was officiating on October 2, no one got in touch with me at all to let me know it wouldn't be showing up. It simply...didn't arrive. They reached out the day before the wedding while I was in the car on my way there said they'd overnight it. I told them this wouldn't work as I had wanted to try the suit on, see what shoes I wanted to wear, style it, etc. I wasn't going to just bank on that suit without having had a chance to even see how it fit or looked. At some point in the middle of this process I had bought a suit from Wildfang for a few hundred dollars because I'd been getting nervous that my Tailory suit wouldn't arrive so I ended up wearing that and it looked great. For nonbinary folks like me and gender nonconforming folks in general, I highly recommend Wildfang. They treat you with a lot of respect and have virtual fittings to help you pick out and style outfits. It was a great experience. Anyway! Even though I'd emailed the store manager and the owner Shao to let them know my suit hadn't arrived (again, they simply never reached out to me), I kind of expected the owner to reply to me but she never did. TL;DR I paid $2575 to have a suit for a really special event and didn't get it time for the wedding. It was finally done some time in mid or late October. I asked for some kind of refund and when I was told that likely wouldn't be possible, I said ok, but some kind of remedy would be great. The store manager offered me her 15% friends and family discount which felt pretty perfunctory and paltry considering how the whole thing had gone down and considering that I had to chase them down to get even that. The pandemic has been super hard on everyone, including small businesses and I really don't like making a stink about when businesses mess up. We're all just trying our best and I don't think the customer is always right, I don't think that any shop or owner or business that makes a mistake or fails to follow through should pay for it in outsized ways. Shit happens, people don't get their suits in time. It sucks but also it's OK. But also! I spent so so so much money and never got my stuff. Throughout the process, until the last couple weeks before the wedding, they were pretty attentive and apologetic. So I don't want to give the impression the entire experience was absolutely awful. The store manager and I had a good conversation where she said she was embarrassed about how it had gone and apologized a lot. But after that, they stopped communicating with me and I had to follow up twice before they let me know that they could offer me a 15% friends and family discount. I went to the Tailory because as a nonbinary person it's tough to find formalwear that looks and feels really good and it's even tougher to have an affirming experience while picking out that formalwear. I wish I could recommend this place to other folks in my community but it was just an abysmal experience. I don't think I've ever had an experience with a store or shop or vendor where I've felt so disrespected and disregarded. read more

The service at the beginning was stellar, however things took a negative turn once the design was completed and approved. My major issue was that designer gave my color choices for my wedding dress via email. I could not see the true color the fabric sample and the weight. This put me at a disadvantage, because I had ideal of how this fabric would look on the design I approved. Second issue was once I finally saw the fabric on my dress I was so not happy and voiced my concern, but was told I'm stuck with the fabric and color. I was willing to go with this, however more issues with the fitting of the dress came into play. This company had over 7 months to complete this dress and I received my dress 3 days before leaving for my wedding and there were still issues with the fit. The designer put a bra in the dress, which was not my size and contributed to the ill fitted dress. Who wants this type of stress going into their wedding. I would steer clear of this company. I emailed Tobey (operations manager) my issues and he never responded. Don't think they are really concerned with pleasing the customer. They just sent my dress to me and didn't bother to address the outstanding issues I had with my wedding dress. Very disappointed all the way around. read more

I spent over $3000 to purchase a suit, 2 shirts, and pair of pants. It's been 9 weeks since I first ordered these items, and the order isn't even finished, not to mention it's already two weeks past my event deadline. For context--I'm trans nonbinary (they/them) and 4'11". It's very difficult for me to find clothes that are affirming of my gender and fitting for my size. I've never had a suit, let alone any fully custom clothing items, so I was definitely excited to work with the Tailory. When I got invited to a wedding the first weekend of June 2021, I finally had a reason to order some garments. With 5 weeks of lead time, I reached out to the Tailory and made an in-person fitting appointment, where I made my selections for my suit and one shirt. The next day, I realized there were 3 wedding events to attend, so I ordered an additional shirt and pair of pants over Zoom. The Tailory's team assured me that if I placed the order that day (April 22nd), I would receive all the garments by my deadline, May 31st. The plan was to have a fitting the week prior to the wedding, alterations would be made, and I would have my items in hand by the 31st to wear to several events that week. The week before my deadline, I reached out via email to schedule my fitting. They confirmed that my suit was due to arrive, but I could not schedule until my suit was in their studio. I waited and waited and never heard a word from the Tailory. All went south from here. I had been reaching out via text and email week leading up to the deadline, and couldn't get any details or updates. It was obvious that the suit and other garments were not going to be delivered on time and that they were intentionally keeping me in the dark. At that point, I sent the Tailory an email calling out their absolute lack of transparency--I just wanted to know where my garments were. They replied with a generic apology, offering to deliver the suit to me two days before the wedding. No one even signed the email with their name because I don't think they wanted to know who I was speaking to. At this point, I was skeptical at best because they clearly had already failed to deliver and wouldn't even be able to complete custom alterations in time. Two days passed and when they finally had my suit, they texted asking me if they could overnight ship it, or if I needed them to deliver it. I was only two hours away in the Catskills before this wedding--the fact that they didn't want to deliver the suit unless I explicitly asked also just felt like a lack of willingness to make up for the awful experience thusfar. I just wanted to get my garments and be done. Later that day, they arrived in the evening to deliver my items. When they arrived, they only brought my suit and a single shirt. When I asked "Where are the other items I ordered? The additional shirt and pants?" the intern who was sent out to me gave me a deer in the headlights look. She had no idea what I was talking about, and had to call her supervisor to inquire. After she had gotten off the phone with her supervisor, she gave me a vague answer that the garments MIGHT be done by the wedding (which was in two days). Had I known that they wouldn't be done, I just wouldn't have spent an additional $1200 on those items. In the end, the employees left me with just the suit and one shirt, and later that night, an unnamed person from the company texted me to let me know that the additional garments would not be ready in time. Today, June 21st, two months exactly after my initial order, I STILL do not have the pants and shirt. They completely wasted my time and energy. I've sent the Tailory communications of my frustrations, requesting a partial refund for those items, asking for honesty, and just trying to get in touch with them. However, they have been silent for WEEKS now. They are an absolute horrible company to work with and I would never recommend them. I am honestly a pretty lenient person--I was fine with the delivery being a bit late, I let go the fact that they weren't going to custom tailor my items once they received it from their overseas outsourcer, and in the end, I just got cheated and lied to. Not sure how the Tailory can call themselves a legitimate company when they couldn't fulfill a basic order for a suit, two shirts, and pair of pants in five weeks. Work with this company at your own risk, and don't expect them to accommodate you at all if any mistakes happen. UPDATE: One day after I posted this review the owner, Shao reached out to me. She issued me a full refund for the pants + shirt that I did not receive and informed me that they would send the pants immediately. The shirt fabric was on backorder, which no one told me until now--so I selected a new one. I'll adjust my review to two stars from one. read more

I would highly recommend The Tailory. I typically have a hard time finding clothes that fit me well because I am in between traditional sizes. The Tailory made a suit for me, and I will definitely be back again. Getting a suit made and tailored to your body, makes you never want to go shopping again. Thank you to The Tailory, for making a very special occasion, even more special. read more

Having never owned a custom suit before, I was extremely nervous coming into my first appointment at The Tailory, but Silke and the whole team were incredibly supportive, informative, and helpful. When I got overwhelmed by the options, they suggested I came back for a second appointment before making any commitments or decisions -- something I deeply appreciated. They ended up making a custom suit and lace shirt for me to wear for my wedding, and I am thrilled with the final product. The team at The Tailory are incredible -- it makes me want to add more suits to my wardrobe! read more

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I decided to update my work wardrobe with custom made, properly fitting suits once and for all. I looked on YELP and easily found Shao, owner and designer of The Tailory, who appears to be the only person in New York who caters to women without using male suiting models. In a few weeks, I will be wearing 8 new pieces of clothing, made just for me, in an array of British and Italian fabrics, with spectacular linings, pipings and specific bottons to go with each garment, at fair prices. Can't wait for my clothes to arrive and return to expand my beautiful new wardrobe! Feels grand! read more

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Wow. I used to buy my suits from department stores. Why did I ever do that? I guess I thought they looked nice. I never thought the perfect suit existed, that is until I went to The Tailory. Custom made for my body, the jacket fits perfectly, the pants are exactly how I was hoping they would be. Safe to say I will be back for more suits. Shao and Valerie were beyond exceptional, there attention to detail was exquisite - I don't think I will every buy a suit anywhere else. Thank you Tailory! read more

This is not the people to go to if you want a special suit. We assumed that this would be a very cool experience and had no issue with the cost, which is very high, as custom suit should be worth it. We would have bought multiple suits from them. We saw Silke and Shao at a pop up in our city where they took about an hour to do all the measurements and take the specifications for our suits. We were told that they would be back in 8-10 weeks to fit the suits and do any final alterations. Then we heard nothing else. I emailed a couple of times starting in late August and every time I got a chipper "it's coming" response. After a couple of check ins, we were told that there was no date for a return to our city and our suits weren't finished but that were told we could do a fitting over a zoom when they were done. At this point it had been 3 months. Silke sent another vague message about how we hadn't said there was a rush so they weren't rushing. We asked to send the suits to us asap so we could do the virtual fitting and actually wear the suits before the end of the year. Silke said it would be a couple more weeks till they were done. My company has experienced so many delays with all products from China due to Covid, i got suspicious and asked if the suits were being made there, because it was clear they weren't coming out of NY. It was a simple question. This instantly sent Silke into a rant about us being racist, about treatment of animals in China and labor and the quality of their factory and how China makes nice things. It was such bullshit. It was just a question about the delay and why they weren't being upfront about why it was taking so long. Reading through reviews, which I wish we saw before, this is clearly their MO. These women are pandering to the lesbian and non-binary community and happy to take our money. And it's a lot of money. I could have worked directly with a tailor in Singapore for a lot less money, but we wanted to support a couple of local women in business. We got the suits, which were beautiful, but they needed altering and weren't finished. We never heard from Silke again, not that we had any interest in taking any more of her abuse. We are now working with our local tailor to finish the suits- which sucks given that they were $2k and $3k respectively and now need $500 in additional work. Don't expect your suit to get to you in the time they quote not for them to communicate with you once they have your money. And if you question them, expect to be called a racist. read more

Disappointing is the word to describe this company. Here's why; very little to zero communication. Two suits costing over $5k total both made in China. They state 4-6 weeks, ours took over 9 weeks. Coming from Asia, that's why they were delayed, but we didn't know that when we purchased the suits. Second fitting didn't happen because they accused me of being racist when asking if the suits are made in Asia. Apparently that makes you racist. My jacket is fine, waistcoat is terrible, it doesn't fit and it's poorly made. Trousers, do not fit. I'm so upset by the entire experience, Ideally I'd like a full refund, but that's not what this company does, so I'm stuck with a suit that basically doesn't fit. read more

I had an amazing experience, I will absolutely be going back for more. Shao and Val are wonderful and so helpful. I felt completely comfortable and understood and they created a happy and safe space. If you are on the fence about trying out custom clothes, take the leap and go to The Tailory. You will not regret it. Very welcoming and affirming experience. read more

We were referred to The Tailory by a fellow peer and we are so pleased with every step of the custom suit process. My boyfriend who has an athletic build and minor muscular imbalances fits perfectly into his new suit. The measurements were careful and we did our service during the pandemic. The Skype evaluation was brilliant as the owner, SHAO knew exactly how to adjust my boyfriends suit to look better. We are so pleased and once again, I highly recommend Shao and her team to deliver CRISP custom suits as they also have many tiers of fabrics which was fun to customize as an experience. Thankful for their team for making my boyfriend look amazing! :) read more

The Tailory New York - Perfectly fitted suit on my boyfriend's athletic build. - Men's Clothing Near Me - New York, New York

I used to wear off the rack suits for some time and have always hated the process of buying a new one. So one day I decided to try a custom. My first custom suit made me feel like a million bucks, I thought to myself "what have I been doing all these years?". Ever since then it's been expected, every suit should feel that way and the process as easy. Each shop was the same and each time the service the same. I thought I was doing it right. Then a friend tipped off me to The Tailory. Man....what have I been doing all these years???? From the moment I walked in, I knew something was different. We're not in a shop, there's no storefront. It's just you and designer, Shao, (who is also the owner) in the studio. The space is beautifully appointed, no gaudy decor, no flaunting of brands. Just essentials to get things done and make you feel at home. Which is also what you get from your time with her. She is super friendly, bright, and knows what you need before you even know it. It's just so easy here. It just feels like stopping by a friend's place for a chat and you're on your way. Needless to say the suit was superb. Thanks Shao!! read more

After years of being disappointed by several underwhelming and overpromising custom-suit purveyors; I found utopia. The Tailory is a mirror image of their product. To expound, they took a holistic approach to develop the style that fits me best and they always exceed expectations with the finished product. Every suit and shirt that I have ordered has been a perfect fit and looks as good as the day I got it. The value proposition is that I have developed a relationship that feels like a blend of my barber and my accountant. I am at the point where I don't need to speak to my barber and when he is done with me I look perfect. My accountant knows everything about me financially and has architected a dynamite long term plan. Happy to have a well-balanced closet thanks to these folks. read more

My fiancé went to a wedding expo and won a free tuxedo from The Tailory. I am SO GLAD that she did because I may have not found out about the Tailory and that'd be tragic. When we arrived for the first consultation, we were warmly greeted by Garrett (the tailor who is outstanding) and she congratulated us on our engagement and winning the raffle. She led us into a backroom where her and Shao (founder / tailor as well) started reviewing options for tuxedos with us and kindly offered me a scotch. Note: Hospitality is huge in my book so that went a long way. Nothing felt rushed and Garrett was very respectful of my preferences and offered good insight when I asked for her opinion on certain details Fitting: Both Garrett and Shao measured me. They were very thorough about everything - double and even triple checking measurements. I really appreciated it because of my build it's often a challenge getting the right measurements to get a proper fit. The final product was phenomenal (I'll post a picture after my wedding in August), but it really blew me away. The fabric quality and detail were excellent. And they were even kind enough to throw in a monogrammed pocket square and some extra monogramming in the tux as well. I recommend the Tailory with no hesitation. You will get a very well made quality product along with great service. Can't beat that. read more

Gore Vidal said "Style is knowing who you are, what you want to say and not giving a damn" There is nothing like having custom clothing, that is designed and styled by the utmost, Tailors in all of New York, Shao and Garret, to give you the courage to find and express your style. This is not just an incredibly well made suit, but a journey of freedom and expression to choose every aspect of your clothing and project who you are with confidence. Once you have the experience of working with Shao and Garret you will never want to buy your clothing any other way. I certainly will not be buying a suit off the rack ever again and there is no one better then The Tailory for me. The feeling you get when wearing a suit that was tailored to you is unparalleled in the fashion world. I second every comment made here before me that expands upon their professionalism, expertise, sense of fashion, style and craftsmanship. They have become an integral part of my life as I wear their impeccably made and styled suits everyday. I look forward to getting my suit on and walking out the door. Stop thinking about it and just do it you won't look back and you will look amazing. I say we should get together and have a Tailory party, the only requirement is that you have to be wearing a Tailory suit to get in... With gratitude, Christopher Cioffi read more

Thanks to Valerie and Shao, I got fitted for my first suit (and shirt), and later two pairs of jeans. First of all they're great people, have a huge selection of everything you could imagine in making custom clothing, very comfy space where you get measured and fitted, fast turn around, and work with you to make the best piece of clothing you want (I've worn my black jeans almost everyday since I picked them up). They also take great pride in what they're doing and clearly have passion for it. I highly recommend! read more

This place is awesome. I got my first custom made suit for my wedding and I look damn sexy in it. I also bought the white shirt and I looked adorable. I want to thank Shao for the excellent business and hopefully this suit will make my wedding pictures shine. Shao is also very knowledgeable and knows a lot about the measurements and what's recommended for weddings. A+++++++++++++++++++++++== read more

Had a great experience with Shao and would highly recommend her expertise should you require a new suit, shirt, etc. I opted for a shirt to start off and am very happy with it. There is a shortage of good tailors in the city and I can highly tout this one in particular. read more

The best in nyc for tailored made suit! Just got my 3rd suit from them today. Always received great service from Shao & Valerie. Highly recommended! Thank you guys! read more

I do not buy any dress clothes off the rack anymore. I do not go to any other custom tailor. I have tried out many of the tailors in the city and none of them deliver the fit and timeliness of The Tailory. Shao and Garrett are the only two people I let make me clothes. That is the highest compliment I can pay. Ben Paul Evans co-founder read more

My tailored suit and shirt turned out fit really well. I needed them for a wedding and they made sure they were ready and was able to turn them around the next day after my first fitting which was amazing. Great quality custom-made suit. read more

Shao Yang is the best tailor / fashion designer at this price point. I just picked up my 6th suit from the Tailory and I can honestly say it's better than any of my other suits bought in Europe, Asia, and the USA. Most places I've tried before are either owned by investors (finance types) that have below average knowledge of fashion and suiting or old school tailors that haven't kept up with modern trends. With Shao you get a bonafied fashion designer (Parsons design school graduate) and 15+ years experience in the custom suiting. I can't speak highly enough of the buying experience. Stop by her shop and see for yourself. You won't be dissaapointed. read more

Shao is not selling just a custom made suit, she is selling excellence. The Tailory is a very high quality brand and its expertise goes far beyond just suit-making. I won't shop anywhere else! When I met Shao 5+ years ago she was a designer at MySuit. I was totally blown away by Shao's understanding of men's suiting and her ability to explain every aspect of what makes a great suit, a great fit, and a great look. Stated simply, she is the BEST! And anyone I have ever recommended to her has always thanked me for the introduction. Below is more detail on why the Tailory is one of the best brands in town. 1. Shao is an incredible designer and is very well versed in the history of suit making, having a deep understanding of traditional versus modern styles, patterns, and tastes. I love picking her brain because she knows so much, and drawing on her knowledge allows me to make better decisions in the customization process. 2. Shao takes suit-fitting seriously and she is very good at it. Anyone who buys custom clothing understands the value of the fitting process. Time and time again I find myself astonished at the quality of the fit. Not only do I look great, but I feel great, and that is priceless. 3. Shao has very high standards and that is reflected in the process and in her selection of fabrics. She is very professional and courteous and goes far above and beyond to create a meaningful experience. She knows a lot about style, design, fashion and fit, but before every decision is made she walks me through it and allows me to have the final say. She brings great ideas and perspectives, but in the end I still feel in charge. I love that! - Andrew Extremely Satisfied Customer read more

I have not have to get a suite for interview for 15 years, but I have never thought I could afford a tailored suite. I thought, what the heck, to get myself a present. Very happy with the experience as the designer is able to... spot your deficiencies and make the appropriate design to cover it. The tailored fit really gives you the confidence that I have not gotten from big stores. Highly recommended! read more

I needed a suit for an important interview and had never had much success buying separates so I decided to go custom. I was referred to The Tailory by a friend and Shao and Terri did not disappoint! The Tailory's office space is intimate, professional, and easily accessible by public transit. I felt welcomed and taken care of throughout my whole experience. I have never had so much fun buying clothes before! Shao did the perfect job of listening to what I want and also giving me her advice as a professional, which I greatly appreciated. Shao actually rushed my suit and alterations so that I would have it in time and I am eternally grateful for that. In addition, both Shao and Terri answered all of my emails and calls quickly, which gave me even more confidence in the process. Having a suit I custom designed and was made just for me really helped me feel confident for my interview. I cannot recommend the Tailory enough and I can't wait to go back and design something else. read more

Great experience and product! First, let me begin by saying Shao's sense of style and design are impeccable! You don't just walk in and order a suit, it's an interview! Once she gets an idea of what you are looking for and the purpose for the clothing, the process begins. It's not just about selecting fabrics, its about the subtle styling and design cues she recommends. Then, Shao is meticulous about the measuring. I was quite surprised at the turnaround time as it is one of the shortest I have seen for a custom suit. I am extremely happy with my suit and will be ordering another! You can see a photo of my suit here https://www.instagram.com/p/BEeDH2mLEmJ/?taken-by=thetailorynyc&hl=en read more

I made 8 shirt form The Tailory .All the shirt are fit on me and looks good. Also, Shao Yang is the best designer and profession.

I would not recommend this place. I had four fittings over 2 months and they could not tailor the suit properly. I asked for a refund and it has not been made. They also are not answering or returning calls. read more

From start to finish, just an amazing experience. I appreciate the attention to detail and the hands on care that set this company above and beyond. Only 1 fitting needed. The suit came in and fit perfectly. No alterations needed. The team sat down with me and selected shirts and discussed combos and when to wear certain looks.I worse this suit to a wedding and got many compliments. Customer service is top notch. Already planning my next purchase read more

I was first introduced to the Tailory about 9 months ago and am now a loyal customer. I stopped buying off the rack about 5 years back but never found a tailor in NYC or overseas that did a great job. That was until I met Shao and her team. They are not only very friendly people but make incredible suits, pants, shirts, etc. All of the items I have ordered from them have been made in a timely manner and with great craftmanship. I will no longer let any other tailor handle my clothing needs because the Tailory does an amazing job. I highly recommend them. read more

Best tailor in NYC. Gets fit right everytime. Attentive and friendly service.