The "Beast" died and would not boot up...3 weeks before my daughter's wedding. Fortunately I use…read moreTime Machine and all files were backed up. Jon Kennedy was patient on the phone, explained his process and was very clear. Although Apple products are not his personal first choice, his Apple knowledge surprised me. Personally, Jon is a delightful guy, personable, friendly, upbeat and caring. We chatted a lot then discussed his process. Honestly, I was so distracted by my daughter's wedding logistics, that I didn't care how calm and laid-back Jon's approach was. (Normally, I would expect urgency and "yesterday" in my computer concerns.) Jon was communicative and positive, presenting caveats when necessary. I'm impressed that a normally PC user was so incredibly knowledgeable about Macs. Thank you, Jon, for 2 lessons. 1. I have a trusted new vendor. 2. Making me slow down and be patient with you, turned into a non-issue. I had my ancient (but working) Mac Book and access to all necessary files. The Beast is roaring and the wedding was gorgeous!

Jon has been servicing our business Sunset Linen for over a decade, and we couldn't ask for a…read morebetter IT expert! No matter the issue--whether it's troubleshooting tech problems, recovering crashed computers, or handling upgrades--Jon always has the answers. His knowledge, reliability, and quick response time have been invaluable to keeping our operations running smoothly. We truly appreciate his dedication and expertise.

Fred Baker · Mar 15, 2014 I'm glad to see this new site…read morebeginning to develop. I have spoken with MSC several times over the past three years regarding computer problems. He has been able to help me by long distance telephone even though I don't live in the Santa Rosa, CA area where he is. He has learned computer I.T. literally from the ground up, beginning with pre-wiring homes and businesses, his technical experiences in the Marine Corp, and his follow-up with college graduation in computer training after his honorable discharge. Computers is what he has wanted to do from a very young age, and he has become a very capable technician. The fact that he is my grandson has very little to do with my commenting here. He has genuinely earned my respect and admiration by his determination, practical knowledge and skillful application.

From the owner: Computer repairread more

A Rare Level of Professionalism and Excellence…read more Ben and his team recently handled the exterior security camera installation for our business premises, and the experience was exceptional. They were professional, dependable, and kept us informed at every stage of the process, ultimately completing the job ahead of schedule. It is refreshing to work with a company that operates with this level of integrity. Ben's pride in his business and commitment to his reputation shine through in the quality of their work. They have earned our highest recommendation.

Ben fixed what Comcast couldn't figure out for over a year. He was fast, professional, and a…read morepleasure to work with. I will call him with all my IT needs. Highly recommended!

Called for iPhone repair estimate for a charging port issue. Spoke with Bryan, who said to bring it…read morein as he had an idea of what the issue may be. We brought it in, and within less than a minute, he returned with a small piece of a lightning charger that broke off and got lodged in the port. (evidently, very common) $10 for a quick solution, saved us hundreds of dollars on replacement, insurance claim, etc. Huge relief! Thanks Bryan!

when there was a problem with my phone repair, they offered a replacement. I am very glad to know…read morethis service company stands behind their work. Thank You!

Customer called fixed issue will use again! Communication clears missed understandings!read more

, My son's laptop screen was coming off so I took it to these idiots so they could install a new…read morescreen, he charged me 500 dollars up front. I naively thought that he should know what he was doing and a week after that the screen started coming off. When I opened the laptop I saw a hardware store hinge, very badly installed. I took it back and pointed out the shoddy work and he said sorry, your warranty is expired (although he had it for almost the entire warranty period). Then he told me he would charge me ANOTHER 500 DOLLARS to fix the botched repair job he had done. I went through the roof, telling him you wrecked my son's laptop for 500 bucks and now you want another 500 to wreck it again? He had no answer, not surprisingly. I will never go back to that incompetent thief. I went the Travis AFB exchange and bought my son a new laptop. Problem solved.

If you are looking for a good computer technician expert, David Verdugo is your guy. He came on…read moretime. He was polite. Very experienced. Did not take him a long time to find the problem and was,able to install my son's video card. In addition to that, out of all the computer services that I canvassed, David is the most reasonably priced. He did say he will not price gouge or swindle me. All in all, our experience with him was very positive.

Mark was awesome and super efficient. He spoke in plain English about technical matters and got my…read morelap top and my printer talking to each other.

From the owner: Technology and Computer Support for Small Businesses and homes in Northern Sonoma County, including…read moreCloverdale, Geyserville and Healdsburg.

Called Veronica...she was pleasant...knew exactly what I needed and said "Come On Down"…read more Just like Johnny Gilbert on the Price Is Right...not really, but it does make the story more interesting...right? My experiences with Konocti Computer haven't been that good...so I think I'll give Polestar a try. Great customer service on the phone.

TRUSTWORTHY !!!!!!!!!!!!!!!!! Trust is something that you need when dropping off your computer for…read morerepairs. Polestar sets the bar for quality customer service. I brought my computer in to have repairs done from the first call I was greeted by kind and informative employees! I Dropped off my computer and the work was completed in just a few days (you never want to be without your computer for too long) I have now found my forever computer repair facility! Polestar is knowledgeable, fairly priced, kind and trustworthy. Highly recommend Thank you!!!