These guys are really good! Great selection, service, and great prices. I wouldn't even consider…read moreshopping at the big box stores. Spacetone is simply the best!

Music shops always have their loyal customers and their "haters". I'm a longtime loyal customer of…read moreSpacetone. The owner has been a fixture in the musical community for decades and knows how to treat people to establish long term relationships. This is primarily a guitar shop and has a nice variety. Vintage to modern and inexpensive to "I may need to take out a loan". The prices are always competitive with the market norms. The vast majority of the stock is used gear. So, if they don't have what you're looking for today, it may be there tomorrow or next month.

UPDATE: someone from Alamo Strings reached out to me to say the contracts are stored digitally and…read morethe originals are destroyed. Also that I can exit the contract with no penalty. I do believe at the store I was told the paper was securely kept at a different location and wasn't digital storage. I believe the person who contacted me about the digital storage is correct but that definitely wasn't fully explained. Also why can't I do it online if that is the case? I gave two additional stars on their review because of the quick outreach but still don't like giving my Social Security Number on top of all the other info. And have no idea why a third relative is necessary. Also if this was better explained at the point of sale it would have eased a lot of my frustration. ORIGINAL REVIEW This place is awful. We were sent there by my child's elementary school. It was the only choice we were given which makes it so much worse. They have very poor business practices. They require a social security number which they keep written down which is very poor security practice. Also they require spouses name address phone and an additional relative's name, address and phone. I understand checking my drivers license and keeping information including credit card on file but all of this is unreasonable. Further it definitely should not be kept on a single piece of paper. Further we are renting because my daughter has never played violin and she may hate it. But they require a 32 month contract! This is for fifth grade, yet the contract goes through the end of seventh grade. That is also not reasonable. The staff were also rude. When I complained and questioned these things I was told I could purchase the instrument out right if I didn't like it. Again this was the only option given to us by the school. The owner appeared on the parents meeting zoom call. If he is going to work directly with the school he should have better business practices.

We went here to look for a rental instrument for my son. He is just starting to play strings and…read moreneeded to try out the different instruments to make a choice and to have a viola for his lessons. We were helped right away and the person working was very knowledgeable. I was happy with the service overall and the expense of the rental versus having to buy outright. They have a great program in place for all the local schools.

I initially had my instrument sent to another shop for evaluation, but after speaking with Jason…read moreand being told he was interested in taking on the work, I had it shipped back so he could handle the repair. That meant paying additional return shipping out of pocket just to get it to him. Before drop-off, Jason reviewed photos and quoted the job at around $995 with an estimated turnaround time of about 3 weeks. After that, the experience went downhill. From December through April, I had to repeatedly follow up just to get updates. Communication was almost entirely initiated by me. Early on, I was told things were "looking promising" and that he'd be getting to it soon. Weeks turned into months with little to no progress. At one point, he said he should have more time over Spring Break and expected to finish it within a couple of weeks. That did not happen. After months of waiting, I was finally told there had essentially been no progress and that he would not be able to complete the job due to other commitments. So to summarize: * The job was accepted with a ~3 week estimate * The instrument sat there for several months * Communication was inconsistent and mostly one-sided * The work was never completed * I incurred additional shipping costs based on his willingness to take the job That's not how a business should operate. If you take on a job, you should either complete it in a reasonable timeframe or communicate early and clearly if you can't. Letting something sit for months and then backing out is not acceptable. This cost me time and money that I didn't need to lose. I could have left it with the original shop and had the work completed, but instead I trusted this process and ended up back at square one. Based on this experience, I would not recommend this shop to anyone who values reliability, communication, or follow-through.

Customer service is top notch. Jason is so kind, pleasant and sweet. He is very flexible and has…read moremade my out of town visits so easy with quick repairs. I highly recommend him for any and all repairs.

I've had the privilege of knowing Abbas Selgi and visiting Terra Nova Violins for nearly 10 years,…read moreand throughout that time, he has consistently provided truly exceptional service, craftsmanship, and expertise. Whether it's repairs, instrument setup, or helping musicians find the right instrument, the level of care and professionalism is second to none. Terra Nova's collection of instruments is outstanding. I purchased a beautiful Paul Hart cello along with a Pierre-Yves Fuchs bow, and both have exceeded my expectations. It's rare to find a violin shop in Texas that carries instruments and bows of this caliber. As a private cello teacher, Terra Nova Violins is the only shop I recommend to my students and their families. Their rental program is excellent, and they offer a wonderful selection of quality, affordable student cellos that are properly set up and ready to play. I know my students are receiving instruments that will help them succeed rather than hold them back! If you're looking for a shop that genuinely cares about musicians at every level, from beginners to professionals, I cannot recommend Terra Nova Violins highly enough!

Abbas is a true man of the trade, he has an unwavering commitment to his clients as someone who has…read morebought sold and traded with him over the years I cannot express how much I can recommend him and his shop. I only get my bows re-haired there and I only deal with him. Symphony players and my own quartet all take our instruments to get serviced by him. He can turn the most impossible looking instrument into playing gold. For anyone looking to rent he has the best quality for the price, for anyone looking for a professional to buy consign or sell he will be completely 100% transparent with you! Abbas (owner) and his crew are second to none in the San Antonio Area! You can spend hours in his shop and STILL find something new. I am going back for a case myself and a few more repairs.

This store is for Out-of-Towners, Collectors and Doctors and Lawyers. No one should ever take their…read moregear here for a trade in ever and the store should be the first to tell you that. They also do not appear to be a PRS authorized dealer anymore I posted my review elsewhere and was not going to add it here but based on their reply want to get it posted The claim that these instruments had functional issues or 'body splitting' is a blatant fabrication used to justify a $300 offer on instruments that routinely sell for way more. The Strat is a 'Closet Classic'--it is designed by the Fender Custom Shop to have checking and age. To use factory relicing as an excuse to offer 10% of market value is either a lack of product knowledge or a deliberate attempt to mislead. The $4600 dollar guitar I was looking at looked like it had Lost a long-time customer today. I've been a loyal supporter of Lark Guitars for years, spending a substantial amount of money here and recommending them to others despite their premium pricing. I believe in supporting local shops, but after today, I will never step foot in this establishment again. I went in today prepared to purchase a $4,600 Custom Shop Telecaster. For trade-in, I brought a PRS SC 58 and a Fender Custom Shop Closet Classic Stratocaster. After waiting, I was met with an insulting offer of $300 per guitar ($600 total). Claiming these high-end instruments are "too beat up" to offer more than entry-level Squier prices is either a blatant attempt to scam a loyal customer or a total lack of product knowledge. For a shop that deals in boutique gear, they should know exactly what those models are worth. I packed my gear and walked out. If you value your instruments or your time, I suggest you look elsewhere. They've lost my business for good.

Just wont be using them again. My amp arrived with a foot controller damage and some broken…read moreplastic tabs in the back of the amp and it took a lot of back and forth to get it taken care of. They did finally take care of it in the end but it was a bad experience for me and the person who I was conversing with was slow on response and wouldn't respond to all of my emails. He had a bit of a high horse attitude if you ask me.

11-12-2024 @ 10:38 am Arrived at this business to get our…read moreYamaha Guitar restringed! I was immediately greeted! Mr. Guzman inspected my Guitar and advised me that the Guitar was in good condition but the "Bridge" had a slight separation and would have to be repaired soon. He called over a Colleague who confirmed the assessment. Both showed me exactly where the bridge separation was located! Mr. Guzman gave me a recommendation of a business that could repair the Guitar! Instead of a full restring I asked to replace the one that was broken. Mr Guzman did a great job and retuned my Guitar. Great Customer Service, Expert free assessment of my Guitar! I highly recommend this business. PS: I have a Bachelor's Degree in Management plus I have been trained in two culinary schools, managed restaurants successfully, I've taught exemplary customer service to wait-staff, I've waited on tables and had my own successful catering business. I am now retired and look at things from the other side of the Apron. Blessings!

They did an excellent job of explaining & repairing my nieces flute. They also had a loaner that…read moreshe could use while it was being serviced.

Friendly, professional, and willing to take on hard projects others rejected. My son had a Cornett…read morepassed down to him (1940s). It was hanging together by pieces of string. They restored the piece for us, and did a remarkable job. They are fairly priced too. We are taking a trumpet to them today. I will continue to use and brag about this business. Definitely should be your first choice. (I will post a finished product later)

Love these guys!!! Pete Rodriquez is the one of the most amazing musical instrument repair persons…read morein all of Texas. I don't know if there isn't anything he cannot repair. Great to have his grandson carry on one coolest places to take your instrument to be repaired.

Great service. Staff is knowledgeable and attentive. A good…read moreselection of guitars to choose from. Highly recommend.