Friendly, professional, and willing to take on hard projects others rejected. My son had a Cornett…read morepassed down to him (1940s). It was hanging together by pieces of string. They restored the piece for us, and did a remarkable job. They are fairly priced too. We are taking a trumpet to them today. I will continue to use and brag about this business. Definitely should be your first choice. (I will post a finished product later)

Love these guys!!! Pete Rodriquez is the one of the most amazing musical instrument repair persons…read morein all of Texas. I don't know if there isn't anything he cannot repair. Great to have his grandson carry on one coolest places to take your instrument to be repaired.

The dude running the place is super cool. Chill af. The whole inside of the place is candy for the…read moreeyes. Very Nostalgic feeling walking through. Handy with a decent amount of vintage things.

I have an 1899 Mason & Hamlin reed organ that has been in my family for generations. It was in…read morepretty dire condition, poorly stored, and unlikely to survive beyond me. I found Ragtime Southwest after I moved to Texas, and wanted to have the organ restored so I could surprise my dad when he came to visit. John Talbot picked up the organ and promised to make it beautiful and playable once again. He even remarked about it having nearly all of its parts, including a slat of matching wood used to hold down the music. He said most don't even have the music stand, much less that. Shortly after he picked up the organ, I located a Mason & Hamlin bench on eBay, and he came to pick it up to match it to the organ. What a lovely gesture. Right? Nearly a YEAR went by with my periodically asking about my organ and getting all manner of excuses as to why it wasn't done yet--it needed a lot of work, the materials were rare, the restorer was old and frail, and so on. When I finally got him to deliver it, it was late at night when I couldn't easily inspect it. When morning came, and and the room filled with sunlight, the finish on it was TERRIBLE! It was milky and puddled in all of the corners and crevices. The lid didn't line up with the locking mechanism, the one knee swell lock I had (I never had the other) was now missing. Several keys didn't work in certain voices, and that remarkably saved slat of wood hadn't come back with it. John Talbot apologized and said it was the work of an apprentice to his expert, while before he told me it hadn't been worked on because his expert couldn't. What he failed to consider in this grand lie was that it might have worked regarding the function of the organ, but the remedial nature of simple wood finishing. No. That's obvious. That's for idiots. He said he would come get it, they could fix it all, and it would be perfect. Another entire YEAR went by with constant inquiry, causing me endless concern that I would never see this sentimentally priceless organ again. Then, my father passed away unexpectedly--the reason I was doing this in the first place--so I called John and told him to just bring it back. Bring the damned thing back, everything was now pointless due to his relentlessly poor performance. Reassemble it regardless of its condition and me having prepaid TWO YEARS AGO and bring it back. He said he was sorry, they had JUST finished it, and he and was going to call me. Yeah, sure, a lot of comfort that is. When I got it back, the finish was much improved, and they even found the slat. But several keys still don't play, the swell lock is still missing, and the lid still doesn't line up so I can lock it. It was sloppy work from start to finish, with empty promises, and I wish I had never entrusted it to them. Definitely NOT worth the price I paid monetarily. The price for not being able to show my father after they had it for over TWO freakin' years is a price that cannot even be described. And yet, this man actually kept emailing me to provide reviews on various sites! Seriously? I have resisted until now, opting to follow the wisdom of "if you don't have anything nice to say..." As I moved back near my dad's hometown, and the origin of the organ, the memories surface again. If your player piano or organ means ANYTHING more to you than its basic appearance, find someone else to work on it. Do NOT let this man or his company touch it. EVER. Not for any reason.

We contacted Danny for a broken piano leg. He went above and beyond to find us a matching leg and…read moremade adjustments so that it will fit. He has a ton of really cool pianos and showed us around his shop. He is very knowledgeable and a really easy person to work with! I would highly recommend contacting him for any piano needs.

From the owner: We are a family-owned and operated piano store with over 50 years of experience serving San Antonio…read moreand the surrounding areas with high-quality new and used pianos and reliable services. We specialize in piano sales, piano tuning, repairs, and restoration.

I initially had my instrument sent to another shop for evaluation, but after speaking with Jason…read moreand being told he was interested in taking on the work, I had it shipped back so he could handle the repair. That meant paying additional return shipping out of pocket just to get it to him. Before drop-off, Jason reviewed photos and quoted the job at around $995 with an estimated turnaround time of about 3 weeks. After that, the experience went downhill. From December through April, I had to repeatedly follow up just to get updates. Communication was almost entirely initiated by me. Early on, I was told things were "looking promising" and that he'd be getting to it soon. Weeks turned into months with little to no progress. At one point, he said he should have more time over Spring Break and expected to finish it within a couple of weeks. That did not happen. After months of waiting, I was finally told there had essentially been no progress and that he would not be able to complete the job due to other commitments. So to summarize: * The job was accepted with a ~3 week estimate * The instrument sat there for several months * Communication was inconsistent and mostly one-sided * The work was never completed * I incurred additional shipping costs based on his willingness to take the job That's not how a business should operate. If you take on a job, you should either complete it in a reasonable timeframe or communicate early and clearly if you can't. Letting something sit for months and then backing out is not acceptable. This cost me time and money that I didn't need to lose. I could have left it with the original shop and had the work completed, but instead I trusted this process and ended up back at square one. Based on this experience, I would not recommend this shop to anyone who values reliability, communication, or follow-through.

Customer service is top notch. Jason is so kind, pleasant and sweet. He is very flexible and has…read moremade my out of town visits so easy with quick repairs. I highly recommend him for any and all repairs.

I checked with several services before I made the decision to use TX Pianos to tune and repair my…read more40 year old Grand Piano. Most places didn't respond to my request for an estimate and the couple that did wanted me to sign a contract to have the piano tuned every year or pay them a $75 traveling fee to drive from south Austin to Cedar Park. Then I turned to "Thumbtack" to find a piano tuner. Derek was the first to respond. He owns and operates TX PIANOS, and he responded personally. Gave me a reasonable quote on line to tune the piano (which had not been tuned for 5 or 6 years) and replace a broken string. When I asked about travel pay, he said that if he had 2 or more appointments in the same town he did not charge travel pay. It just so happened he had another tuning appointment scheduled a couple of days later in Cedar Park, so he waived the travel pay. He sent me a text to remind me of the appointment. He sent another text with a location tracker to show me where he was when he was on the way to my house. Derek is very personable and easy to work with. Even my big ole' furry Australian Shepherd, who barks at everyone who tries to enter our house, took up with Derek and walked right up to him, allowed a couple of pets, and never barked at him once during the visit. Derek described what he would need to do and completed the job of tuning and replacing the two broken strings in just a little over an hour. The piano sounded great when he finished and it was more "out of tune" than I thought. Due to the age of the piano and the mallets, we talked about performing a voicing to bring back the rich soft timbre the piano had when it was new, 40 years ago. Again, I received a very reasonable price for the service whenever I decide to have it done. He also put me on a "check-in" schedule for every 6 months to see if I have any other needs throughout the year. It was a pleasure talking with Derek about the piano and we even joked around about our playing techniques - or lack thereof! But most of all, he was reliable and honest and an expert at getting my old grand back in tune. I will not be looking for a piano technician again now that I have met Derek. If you need piano repair or just a tuning, you will not be disappointed with TX PIANO.

Derek came on time and took about 1hr & 45 mins to tune our piano. Very careful and detail…read moreoriented. Since ours was brand new and only had one service before, he gave some good recommendations for when it needed tuning again and on how to care for the piano. Honest and no pressure. I would highly recommend him. Best of all as a bonus, he loves dogs and got along with both of ours.

Puretone is a lifesaver! I got my daughter a Squire Strat for Hanukkah. I ordered it way in advance…read morefrom Fender but it took an unusually long time arriving. When it arrived, I could see it needed a good setup and some light fretwork. The tuners didn't inspire confidence and I found the ceramic humbuckers sounded a touch bright. Also, the guitar my daughter originally wanted was the Tom Morello start because of the mirror pickguard. I ordered a new pickguard, Seymour Duncan alnico humbuckers and locking tuners. I tried Alamo Music first and they said they could do the work for 350 and it would take three weeks. Hanukkah was a week away! Then I went to Puretone and they did the work in one week for over 200 bucks less! The neck feels great! The pickups sound great! It looks amazing! My daughter loves her guitar. She kisses it before she puts it away! Thank you Puretone for making this Hanukkah special.

Wbole i have not physically been to this store, I have worked with the staff foe years as they are…read moreall part of tht Robot Monster Guitars familia. Puretone focuses mainly on new retail and repairs rather than the used market RMG does. I woild eecom.end this store pyrely on the reputation of the staff alone.