This is one of my favorite places to go for shipping needs--both for my business and personal…read moreitems, including Happy Returns. Richard at Postal Annex is absolutely amazing: kind, patient, and always incredibly helpful. The store is clean, organized, and well run, and there's never a long wait. I truly appreciate how professionally this location is managed. I won't go anywhere else for my shipping needs! 10 Stars for Richard's customer service - something becoming nonexistent in other businesses!

The last time I needed passport-style photos for a visa I went to CVS and they were rejected for…read morehaving too much of a shadow. I came across this Postal Annex looking on Yelp for any reviews that mentioned passport photos for countries other than the US. They were knowledgeable and friendly and were able to fill my request for two different sized sets of photos-hard copies and digital!

I needed something notarized and I was able to pop in and out in about 15 minutes. They are fairly…read morepriced and very helpful about getting it done quickly & right.

I try to imagine what the WORST service is that I got in my life, and this is pretty close. I…read morethought I was going to a U Haul facility but it was just a dinky little Postal Annex run by a rude, obnoxious, unprofessional loon! The SHREW who owns this franchise doesn't know the meaning of customer service. I needed a couple of dollies to move my daughter out of her dorm and she was vague about what is available and what is not on the phone. Then there was a long and arduous process to rent just two dollies, for a total of $17! You have to list two emergency contacts. I was surprised by this since I didn't even have to do that for buying my house, and I was in a hurry, so when I asked this shrew why, she started screaming at me and threatened to not rent to me and said I was "giving her attitude" since I got there. I had been waiting in line and said nothing until she called me to the counter. And then all I did was ask a simple question and that made her blow up - very unstable. Apparently, that was a bad attitude - asking a question. Can you imagine someone saying that to a customer???!! I would have left but I was desperate and running short on time and this idiot was my only hope at the moment. STAY away! She's really disturbed and has a bad temper if you don't fall to her feet. Plus there is a long wait since she's the only one "working," if she's not having a temper tantrum. There's a ton of other places to rent moving equipment. Look them up! After I initially posted this review this loon also started stalking me by using my personal customer information in her system and Googling me & my LinkedIn profile. That should be illegal. SCARY! Beware! I factually stated what happened. I'll be setting my alarms on high alert in case this whackjob comes after me or commits credit card fraud with my information.

I've had to go here for a number of things, and all but once, the reps went above and beyond in…read moretheir help and/or attitude. (The one "bad" time, the rep just wasn't AS helpful as I know they can be, but maybe he was having a day.) The line can be long, but that's based on time of day and how much help someone needs. Since I'm not a tech guy, and I truly need their help when things are out of the ordinary, I can't blame them if others need help, too. But while waiting in line, I also hear bits of the other interactions, and it seems to me that most people have a great experience as well.

I was hesitant to bring my package to a smaller UPS location, but Joseph completely exceeded my…read moreexpectations. I walked in with a big, heavy box and mentioned I needed help, and he was incredibly friendly and willing to jump right in. He grabbed a trolley, rolled it out to my vehicle, and brought the box inside for me, then helped me pick the right shipping option and helped me pack and label everything properly. It's rare to get this level of genuine, hands-on customer service these days. Thank you, Jacob, for going above and beyond it really made my day!

DO NOT GO HERE!!!!! Go some place that will treat you with respect. i went in to drop off an Amazon…read morepackage. The guy asked if I had been there before and I said yes (because I had sent a certified letter there). He responded in a VERY RUDE TONE "I have told you several times to drop it over there!!!". I said I wanted a receipt And he said "we don't do receipts ". He then glared me until I put it in the bag. I told him there was no reason to be rude and walked off. I also informed the Ralphs manager, Shane. STAY FAR, FAR AWAY FROM THIS POSTAL ANNEX !!!!

Rudest customer service I've ever endured! The Asian guy who works there I believe is the owner but…read morehe ignored my question when I asked him that! My 10 year old daughter needed a passport photo and she was a little giddy & silly as she prepared to take the photo and he all of a sudden sternly, rudely said to us "Come back in 10 minutes!" And pointed for us to leave. We were so confused asking why do we need to leave and come back. He said "This sort of joking around is not allowed here!!!" All she was doing was smiling with teeth and a slight giggle or two. She's 10 and had never done this sort of photo session. He then told her no teeth allowed and when she accidentally smiled with teeth again he gave us the same "Come back in 10 minutes!!" pointing us to leave. Unbelievable! The picture ended up being taken, is a terrible photo of her looking upset and confused and cost way more than other places that provide the same service with humane customer service! Do NOT give this company your business unless you want to be treated like crap and support an awful human's business while you're at it! Steer clear at all costs!

Thank you for making my Live-scan easy and being so helpful quickly! All of you were really…read morefriendly to each customer walking in as well

The employee who helped me was super friendly - and he came out to help me when the owner was deep…read morein conversation with the customers ahead of me and I was waiting for a while. I wouldn't necessarily recommend getting passport photos here, though - they're more expensive than FedEx and AAA & mine didn't come out so great (they seemed ok on the screen but when I got home we decided they looked like a mugshot, overexposed and with my face distorted - I went elsewhere the next day and they looked much more natural). Parking is easy enough if you want to mail something and the post office is closed.

I had to ship out 44 boxes today, each one to a different address and was fortunate enough to have…read moreKaela help me. She spent nearly 2 hours typing addresses and I couldn't have thanked her enough for being so incredibly sweet, efficient, and helpful. There was an issue with the Excel file I sent, so she had to painstakingly manually type all the entries. She even worked through her break to finish my packages, now that's dedication! I was extremely satisfied with my experience and will definitely make this my go-to UPS location for future delivery needs. This UPS store is nicer than some of the others I've been to. It's larger and has friendlier service, that's for sure!

Service need: Needed to return some Amazon packages…read more Location: There are plenty of parking in the parking lot. This UPS store is a tiny store located next to a liquor shop, Aldi's and a haircut place. Ambiance: The store has pretty helpful employees, usually about 2 people working. There is an easy self-return kiosk to manage Amazon returns. Quick, easy and fast returns!

This place is extremely expensive and they add a huge up charge rather if you were to go to USPS…read moredirectly or UPS or FedEx they charge double the price to mail something certified! For example at USPS it's $5.55 for the same exact service using USPS but mailed through them cost $11.65 !!! It's insane!!! What a rip off to charge double! Super unethical! Will not be coming back!

I rented a van over the weekend and they gave me the wrong key. What a waste of an hour.read more

Terminating service will make you jump through more flaming hoops than the Ringling Bros…read more I followed their policy, notified them with the required 30 day email notice of termination email, I even emailed them after the date of termination to remind them not to charge my account and they still charged me even after the date of termination. I wouldn't have left a review but upon emailing and calling to have that charge sorted out, I was not able to reach a manager nor did I have a manager reach back out to me. I had to call my banks fraud department and file a claim. To further back my 1 star review, they gathered my information incorrectly when I gave them my ID to set up the account, they invoiced me for a month that I had paid last year, they didn't follow through with documenting the calls and visit regarding termination of my account. Last but not least they put Ms. instead of Mr. in addressing me after I asked to correct my information... Look I get that maybe by mistake... but I'm from the 90's and honestly it feels like I've been trolled this whole time. Regarding the security deposit process they will send a check to the provided mailing address on hand, within "approximately" 21 days of the account closure. Sucks because I don't live there anymore but I also don't trust IO with any information at this point. All in all, from my experience with Intelligent Office IO Looks great on the surface, but the services are over priced in my opinion. $102 a month for a small mailbox just big enough to fit legal sized documents. Combined that with mistakes made by the staff. I would say that the staff and operating procedures they use regarding data entry and billing are inefficient and unprofessional. I wouldn't say these falls under the legal definition of predatory business practice, but somewhere along the line they definitely violate the part of California 2025 Automatic renewal law that requires businesses to make cancellations just as easy as signing up. That means if you signed up online, you should be able to cancel online, too. If you signed up in person, you should be able to cancel in person too and companies must process your request promptly. https://leginfo.legislature.ca.gov/faces/billCompareClient.xhtml?bill_id=201720180SB313 I don't have time to get into researching the exact violations but I'm sure that in my experience there was a violation of the California Automatic Renewal Law / California SB 313 or unlawful negative option billing. These prohibited practices involve lack of affirmative consent and difficult cancellation methods for subscriptions as mentioned above in my review. Like I said I wouldn't have even left a review if they just called or emailed me back... 1 out of 5 stars, mainly for unprofessionalism and mistakes made by staff that shouldn't have been made, and for charging me after my termination date which I kind of expected considering the experience leading up to... I just expected a call back or solution, and that's not an unreasonable expectation from a business at all.

We signed a one month contract with Intelligent Office, and have really enjoyed our time here…read more The staff and management are very friendly and always open to meet the client needs. The space is great, and there are different types of offices depending on what you are looking for. What I liked about it is the flexibility. You can rent an office for a short period of time, and the contract is executed very fast. It's probably the best option on the market right now if you are looking for a short term office. There are some longer term tenants too, as it's a nice place to go to work every morning. We had an excellent experience, highly recommended!

I went to Postal Annex on Mission Gorge Rd. Stephanie helped me so much with a couple documents I…read moreneed to have notarized. She made me feel important and she was really thorough and fast with the service she provided!! She rocks

I needed a passport shot & this was the closest place. The…read morelady took about 12 shots & none were good. She didn't know how to use the lamp, it kept turning off. It was a little tiny camera & that flash didn't work right. She went to answer the phone & I said I'm going someplace else. She called after me, no no no ,come back. I went down the street & got a great shot first time. They had a professional setup, Nikon DSLR, lamps & umbrellas.

I was trying to get a strip of poster board 1 inch tall and 17 inches wide, laminated, to change…read morethe phone number and name on a sign. My plan was to stick the laiminated correction onto the sign. I first approached Staples in PB, but was told to call after 2 pm when Staples supervisor came in to work to get a quote how much this littie strip would cost me. She said the strip cost $2.00 but I had to use THEIR POSTERBOARD, not my finished product, so they know your job will be compatible with the lamination machine. Well supervisor told me the posterboard cost $12.00 so she quoted my little 1 inch strip by 17 inches long, to cost $14 plus tax! I think I got something laminated over 10 years ago, and I brought my own materials in. I called FedEx, which is closer to my house anyways. Their charge is just $4.95 for the 18 inch x 10 inch lamination sheet sleeve. The $4.95 includes the lamination, so I ws out $4.95 plus 28 cents for tax. The employee did it for me, too. So 5 Yelp stars for Fed Ex and 1 star for Staples.

FedEx made my shipping experience easy and hassle-free. The staff was friendly, my package was…read morehandled quickly, and everything arrived on time. Overall, a good experience, and I would use their service again.