Came here to do an Amazon return. However, my return was to an independent seller on Amazon so the return process wasn't as simple. The label had to be emailed to UPS from the app, printed in-store or from home and then dropped off. The associate printed the label for me, but I had to email it over first. Originally the UPS store when I called said this would cost me about $2 to be printed in-store but when I came in, the guy just did it and didnt charge me. Right on! The process was quick and painless. The parking lot is riddled with potholes however, so drive slow. read more

They delivered to the wrong house and were supposed to go get it since I don't know what house they delivered to. That was yesterday and still not a call back from local UPS center. I have called the 800 number and OMG can't understand or get help from them. Someone please find my package!!!!! I don't want to wait 8 days for you to figure out you lost it!!! read more

I've been waiting for United Parcel Service to pick up a 55" LCD TV that was severely damaged, screen cracked all over, for days. This is BS. I can't keep changing my schedule everyday because 1) They, UPS, don't show or 2) They can't wait three minutes while I go down to the basement to retrieve the TV!!! Amazon bears responsibility too because although the TV screen was severely cracked but the shipping box was not, tells me someone at Amazon tried to cover up the damages by putting the TV in an undamaged box! If I had my way, Amazon would use FedEx instead of Undelivered Postal Service! read more

The UPS Customer Center - Broken TV Screen - Shipping Centers Near Me - Colorado Springs, Colorado

Absolutely terrible service. Apparently my driver wanted to go home early on a Saturday, so they decided to mark my package as "Undeliverable" and send it to an access point. When I call CS they tell me It's going to be available on MONDAY! This package is my work laptop! I need it for Monday and then the associate dares to say "We open at 9am so you can still pick it up" I START WORK AT 8! I've had many terrible experiences with UPS, but this one takes the cake. read more

i will never use UPS again! I paid over a couple of hundred dollars for the gifts that got delivered to the wrong house, then when I called & spoke to a supervisor by the name of Danny - he told me it was after 7:00pm and they would have to have someone contact me tomorrow. He also advised me to contact the seller and get a refund! this is very unprofessional and a very huge mistake! I hope this driver gets fired, they do not care about customers they care about a pay check ! Im very unsatisfied with this company and I will do my best to make sure this driver does not deliver another package to the wrong house! unbelievable ! 12-5-2024 read more

Absolutely terrible delivery in Colorado Springs on 3-14-24. The stupid driver walked right past my front door and convenient deck to place my 4 heavy packages in front of my garage which is obviously further away than my front door. Did not ring the bell or knock on my door to notify me that packages were here. Driver stated my front door was too far away. How ridiculous. And he's a liar. UPS. you absolutely SUCK!!! Then try to get ahold of anyone to complain to is impossible. You provide world class lousy service. This driver should be scolded harshly, and reprimanded for this inconsiderate delivery. When I discovered the packages they were covered in & inches of snow. Unbelivable What a joke of a service company you are!! read more

Evidently "by 7:00" means "7:06" is fine. UPS service has declined sharply in the last few years. Arguably the most unreliable carrier out there. read more

I suggest people find any other way to ship things. The "customer service center" is a pain in the a$$ to deal with. Took way to long to get to a human being, it hung up on me twice, and everyone I have spoken with there has an accent too thick for me to understand clearly what they are saying. USPS is more reliable and easier to deal with. Too bad, UPS used to provide good service. read more

The online automated system is horrible. I tried several times verbally entering the tracking number with no success. I was finally able to speak with a real person. Although she was trying to be helpful. I was barely able to understand her due to a heavy foreign accent. Very frustrating. read more

Package was scheduled 12:15-4:15, had to leave to the airport at 2 so I spent an hour and a half the day before trying to talk to a real person on the phone, they said the supervisor would call me to sort it out, never did. Called again and they left a note for the driver to stop by early. Not only did it not get delivered before I had to go, it was delivered at 7:30pm read more

I was waiting for a package of medication from my doctor. The driver left a note on my door when I was out. The following day he drove past my house - I tracked him down at a neighbors. When I asked where my package was, he said "it wasn't on his truck." That he only filled in around my neighborhood and it was on someone else's truck. He said it would probably be delivered in the afternoon. I waited the rest of the day and when no OTHER driver showed, I checked the number on the UPS site, at which point - the site said my package had been delivered at 3.pm (Basically when I questioned the driver.) My only blessing is the package needed my signature. And the site says they left the package at the door. That would be illegal. So off I go to file a claim, get the tracking number from my doctor, go wait in line at the UPS store, and probably never see the package from the doctor. The worst experience imaginable. Terrible company. Use a different shipping company. read more

This is the third time UPS has not delivered my Amazon package. Twice I had to go to the Customer support center on Emory circle to retrieve my package. Today the same problem tracking says package was delivered and it wasn't. I can't speak to an agent and I can't go to the service center because I'm in a cast had surgery yesterday. I understand Amazon will reimburse me. The point is I really needed this product. It was not delivered to me. And the 1-800 number is no help at all. Very bad customer service. read more

Came here to return a package that was mis delivered to me. The front desk associate was so nice and helpful, it was pleasure dealing with her. Great customer service read more

The UPS Customer Center - UPS Corporate location which has different services than a franchise UPS store - Shipping Centers Near Me - Colorado Springs, Colorado

This is directed to an incompetent driver out of the center, not the center itself...yet. This particular genius driver drove up the driveway, around a car parked in the driveway, through the front yard and turned around in a muddy area where a new building is going to be built. All of this to avoid backing down the driveway. When I came out (obviously irate) to see what the heck he was doing, he scanned the package, threw it back in his truck and left. As he left he flung mud all over the driveway. Laziness and stupidity must be a requirement for drivers these days. I wonder if he'd like me to drive my truck through his yard. I called the Customer Service number and spoke to a representative, she was helpful and understanding. I was told I'd receive a call within the hour.......still waiting. read more

The delivery service for UPS is a joke. Today was supposed to by the final attempt to deliver a package. I have sat five feet from my front door, taped a notice asking the driver to knock across my doorbell since 1300. At 1905 I checked the tracking it said at 1902 they attempted to deliver the package for the final time and couldn't reach the recipient. Again sitting five feet from the door, I also have. 90lb bulldog who barks at anyone coming towards the house. No one was at my front door. Attempted to file a complaint was told I could pick the package up at the center. When asked what the protocol was, was informed drivers are supposed to ring the bell three times and knock three times, if they are unable to reach you they will leave a note. I have been home the last three days at the times the driver stated they attempted to deliver the package. I have received zero notes from the driver saying they were unable to reach me. After being transferred to a supervisor I sat on hold for five minutes and was hung up on. Called back and immediately asked to speak with a supervisor. They attempted to reach the driver to have him bring the package tonight, his response is that he left notices and must have been at the wrong house. I was told that they will be having the packages sent again tomorrow likely by the same driver. I'm sorry.... but if you driver is so incompetent that they cannot find an address (that's numbers are literally 110 ) what makes you think they will be able to find it on the fourth attempt. Again UPS service is a joke. I will update my review with whatever bullshit they give me at the center tomorrow. read more

If I could give a NEGATIVE FIVE star I would UPDATE YOUR INFORMATION! This place only ships during a four hour window ! From noon to 4pm so stupid they won't take anything after 4 pm you have to return he next day at noon. Unbelievably stupid read more

Whatever else you do, DO NOT use UPS to ship ANYTHING! I ordered from two completely different companies and have now had the packages from both returned to sender after the packages sat here in Colorado Springs at the distribution center for days in one case and weeks in the other and NO ATTEMPTED DELIVERY OF EITHER ONE!! I guess UPS loaders and drivers are now deciding for us which package deliveries are "essential" like the government decided for all of us which jobs are essential. read more

Lost my package and then took a week to give me a refund and there "claims" don't even work UPS just sucks

They are consistent with not delivering my packages, citing that my street address does not exist. of course, at other times, they have no problems with delivering my packages. Apparently, they are convinced that I have a magical address where my house comes and goes as it pleases. It's funny how other people are able to Google directions to my house, but UPS can't figure it out--even though I get a delivery at least 4 times a month. read more

Only giving one star because I went to retrieve my package today and they changed the store hours for pickups to 12pm to 8:30pm. It'd be nice to notify people via your website to let people know you've changed your hours in the middle of a pandemic, so people don't waste their time trying to come at 10am when you first open so their not late for work. So thanks for that. And there should be NO POINT AT ALL, in changing your hours if you're going to have a sign on your door that says "Only two people allowed at a time" that makes no sense, AT ALL! read more

This location has the worst, laziest drivers ever. My apartment happens to be on the back side of the building. No access code, no gate, yet the driver refuses to get off her ass to look for my apartment because it's not on the side of the building she can see from her truck. Even though I've called 1000 times to tell them my apartment number is indeed correct. And they don't have a direct number to get ahold of the supervisors so I'm stuck calling the 800 number until I can get it escalated. And this happens every single time something is shipped to me via UPS. read more

What's the point of having a customer center when we can never get to speak to an agent? The automated agent is the worst idea. If ups drivers on the weekend then why isn't the customer center open on the weekends? Makes no sense at all. Now I have to wait an extra 2 days to receive my package when I could've simply changed my delivery to pick up IF THE CUSTOMER CENTER WAS OPEN. read more

Just use usps because this place sucks terribly and you can't get ahold of anyone over the phone. Never using them ever again after dealing with their bullshit. read more

UPS NEVER delivers to my apartment! And my apartment is easy to find and easy to access. I've never had a problem when it's come to any other delivery service. I ordered a special gift for my boyfriend this Valentine's Day and it was supposed to be delivered the Friday before Valentine's Day. It wasn't! And I only got the notification late in the afternoon after they were already closed. They don't open on the weekend and I work two jobs and 16 hrs during the week. It makes it really practically impossible to ever pick up my packages. It also completely ruined my plans with my boyfriend which I have been preparing for over three weeks. I do take the blame for making my order later in the week than I should have but I was told it'd be delivered on time and I was stupid enough to trust the system!!!!!! I also ordered theee other items that all arrived. But they can't be used without the item I delivered. I'm beyond furious! They need to change something and change it now! read more

There was a shipping mix up where my apartment number wasn't listed and really needed the item i ordered. Terry went out of his way to call me after hours so I cold pick it up. give that man a raise! really appreciated his outstanding customer service. read more

UPS is TERRIBLE!!! Package attempt was made but I was not home. For three business days I waited for the website to be updated but all it ever said said was "Check back tomorrow for an updated delivery date". So I called 1800-742-5877 and what an F'ing joke that number is. I couldn't just go to a real live person but had to talk to a F'ing machine to tell me what I already knew first before I could get to a real person. Then the real person comes on the line who can barely speak English. I had to phonetically spell out what I was trying to say so she could help me which was less than stellar. If UPS's performance and customer care is this sh!tty then I'm going to avoid them at all costs and will share that with my friends and family as well to do the same. read more

If trying to work for this union, reconsider. During the paperwork screening, questions were asked that were answered as a lie. We were told that Supervisors were there to help for the first 30 days (as a preloader, this is not true.) They will stick you on 2 or more trucks after your 3rd day and without knowing how to be extremely quick and accurate, packages will pile up outside of the truck. Don't get me wrong, I absolutely enjoyed this type of work (Manual labor,) but not even a week of working and management makes it tough because you're filling in for people they don't have. Had they only begun us new-hires on 1 truck for the first week, maybe we could've improved quickly. Transfers won't happen for at least a whole year. And every Union is different so if you're planning on a move, you just have to reapply. This review gets 2 stars because it's a great job, but poor management experience which will make your job tougher. read more

I tried calling to get assistance as I got an email as I am expecting a package for delivery but this had some issues like not a full tracking number and a phone number to Morocco! When I tried to get assistance from UPS CUSTOMER SERVICE, all I received was their animated computer app run around! No person!! I'm disabled not supposed to use computers! And I was hoping to confirm or deny this is a real package for delivery! Or if it's fraudulent well I wasn't able to do either!! Look I get we are all having a difficult time with this time in history but when your customer service is not answering calls that need to be helped it truly is difficult for people like me to put faith in you your capabilities and your service standards! I'm putting the email sent to me as fraudulent and I hope that it's not a real package that could be my medical necessities! Really wish you big corporations would value the "humanity " in a voice to voice connection as it's important for people and sets a tone. Yeah you all want to go to the damn computer so bad but some people prefer people vs a computer and ALWAYS WILL because a person can understand what you need vs ask you 14 times for the same thing! Maybe when a person requests a customer service representative you can provide that vs a computer who says " I didn't get that !" Or press 4 to leave feedback on your experience with your ups store experience or go to our website " none of these works for a disabled person ! Not supposed to use a computer!!! How about you think bigger bolder and more diversely! read more

I have shown the ups drivers how to use my yellow lockbox but they are all ways in a big hurry so instead of putting in the box they just throw it behind and yes I have cameras showing this type poor action read more

I left a note on my door where to deliver my package as I work & was not home when they deliver. My package was not delivered as instructed & a notice said it was the final attempt!!!! I tried to call the office & was disconnected twice. All I wanted to do was ask a question!! ! !!!!! read more

I live in a senior housing complex. I was not home when the UPS person came to deliver my package. the person left a note saying I could pick up the package the next day by driving across Colorado Springs to a UPS store. No further delivery attempt....although the note had a checkbox for that to happen. When I picked up the package I told my complaint to the UPS guy working there. He was about as helpful and concerned as a brick wall. I have tried to call UPS customer service and can only get automated choices that have nothing to do with actual customer service. I hope this review is able to help someone so I have not wasted my time writing it. I will also let Costco know that they are using an inadequate delivery service. UPS does not deserve to be in business. read more

Take your WORST NIGHTMARE and enter the TWILIGHT ZONE and that still does not accurately describe the complete incompetence and lack of customer service at this location. If you want your packages to get lost and you hate who you are sending them to by all means use this place. If however you would like your delivery to be completed as contracted upon the services you paid for - use USPS or FED EX. AVOID THIS PLACE it is truly a rat hole! read more

Really frustrated that we were not able to talk to a supervisor or manager. Our house has had a problem with an improperly filed claim and we have spent a month trying to get this issue resolved. Every week we have been getting conflicting information from all parties (driver and main ups attendants, talking to customer service on the phone) so naturally we just wanted to talk to a manager and figure this all out. The front desk attendant went back and forth with the supervisor to answer our questions, but said the supervisor was too busy to come out. We asked to come at another time and was told no they are never available and always on other calls. We asked to make an appointment and were told that ups never does that for customers. Every business should have the ability to talk to a supervisor. We filed an official complaint and still have not heard anything back. Don't use ups for delivery in the Colorado Springs area, it's just not worth it if something goes wrong and unfortunately up until today every location told us that everything was the drivers decision/fault which we are now realizing is not true. read more

Worst experience ever. I ordered two items from two merchants. The first item was ordered on 11/29 via regular delivery (5 working days); the second was via 2nd day air on 12/3. Neither item was delivered as indicated due to snow, although the boxes were at the local UPS location since 12/5. Today is 12/11. However, I received, for FIVE days, notifications that the items would be delivered the NEXT day. They never showed up. Today, after an hour with the toll-free number and more time with the local UPS facility on Emory, I made arrangements to pick up the packages when the driver came back this evening around 10:00. I got there at 9:45 as instructed by the supervisor, waited 30 minutes, then was told that they didn't have my packages! The driver who had my packages on his truck apparently didn't really have the packages. Yes, he LIED! So the packages were delivered to my house by another driver, with a delivery location of "side door" notated in the UPS computer system. I don't have a side door. So when I got home, I found the two packages inside my gate, sitting on top of my air conditioning unit next to the trash can. It would've been a couple more days before I found the packages since there was no note on my door indicating where the packages really were. Trash day would've been the day I spotted the boxes. Long story short, UPS wasted a whole lot of their time and mine today. I would highly recommend considering another source if you need to ship anything out. These people don't have a clue what's going on, they hire people who lie, and they certainly lack communication throughout the organization. They really should get zero stars for this. Horrible, horrible experience. read more

Went to the UPS center today. I had three large boxes weighing 40, 15, and 13 pounds. The attendant was friendly and helpful. Some of the tape was coming off the box and the attendant retaped the box. The best thing is they have dollies available for customers to use. This helped me move the boxes to the center easier. read more

Very disappointed with UPS Ship Center at 911 Emory Circle. Went to pick up a package and checked hours online on several websites including ups.com. Hours were listed as 10:00AM - 6:00PM online. Got there at 10:45AM and they were closed. They had a piece of paper on the front door stating their hours had changed to 12:00PM - 8:30PM as of April 29th, 2019. WHY CAN'T THEY UPDATE THEIR STINKING WEBSITE!!! Another gentleman was attempting to pick up his medication and was also totally ticked off and rightfully so. read more

My pkg got in late and the girl at the desk waited for me to drive there to get it after they had closed. Super awesome.

I shipped some of my personal belongings by UPS when I moved from California to Colorado. One of the boxes was unicorn statues I have had since I was 7 or 8 years old and now I am close to 50. I did not get the insurance on the boxes because....well it is UPS. This box was not delivered with my other three, it came the next day and it was not even the original box I had shipped my statues in. When I opened it all of my statues were destroyed. They literally took my broken and destroyed statues and just dumped them into a bigger box and delivered it like that. read more

Terrible service. We were notified of an overnight package arriving. We arranged for pick-up at this location. My wife gets there -- package is now in Oklahoma City. First they tell her that it is our fault -- that by changing from delivery to pick-up that caused the package to be sent to OK. Mind you -- I have screen shots showing our request to have it picked up at this location with confirmation that it will be there. Then a supervisor tells her that she cannot change back to having it shipped to our house -- that only the shipper can do that. The shipper calls and is told that only the recipient can make that change. Not our first problem -- overnight or two-day packages are consistently late, delayed or lost. I wouldn't trust this location to get anything right at this point. I keep asking people that ship to us to use USPS or FedEx or anything but UPS. read more

The tracking on my package was to be delivered Dec 28 it was on the truck at 9:30 in the morning in Colorado Springs, we live in Cripple Creek which is about an hour away. At 5:30 that evening I received a notice that the package could not be delivered until Jan 2 because of weather conditions, we were counting on the package on the delivery date. The weather was not that bad we were driving around and it was not that bad you would think drivers in Colorado would be used to winter conditions. We've used fedex up here before with no problems, will not use UPS again unless absolutely necessary read more