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    The UPS Store

    3.3 (36 reviews)
    Closed 8:30 am - 7:00 pm
    Updated 1 week ago

    Services - The UPS Store

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    If you ever need anything to be shipped on time DO NOT go to UPS. Especially if it is for an important event like a wedding. I thought they were a reputable company that I could trust. I mean I didn't even think twice when I needed to get something ship for an important event, but I guess we live and we learn. I needed something to be shipped in time for my wedding and paid for 2 day shipping. I had my MIL drop my package off on 7/13 with an expected shipping date of 7/16. My package did not leave the Arlington facility until 7/20. Remember, I paid for 2 day shipping. I did not get my package until 7/22. I called the store and asked for a refund. I was told by the store manager Misty that the 2 day shipping is not a guarantee if my receipt did not have a set time of when it will be delivered i.e. if it just says EOD (end of day), that means that it can come whenever (okay, very misleading 2 day shipping service). Apparently, they are not in control of what the computer spits out on the receipt. Maybe if you are lucky it will give you an exact time on when it will get delivered and that means that it was guaranteed to arrive by that time. But if you are not lucky, it will just say EOD and no one has any control over it. If you look at the tracking records (read from bottom up) you can CLEARLY see that it was not going to come on time. My package DIDN'T EVEN LEAVE YOUR FACILITY UNTIL A WEEK AFTER IT WAS DROPPED OFF. I understand that things happen but for you to deliver my package almost a week and a half after it was dropped off, can you even claim to have a 2 day shipping?! Does this company think that I just have money laying around and decided to buy my package a flight across the country for no reason? No, I needed my package to arrive by a certain date. I mean if it was a few days late, that would've still been fine. But for me to pay that much money for it to take a week and a half to get there, you really need to do a better job. If I knew how unreliable their service was, I would've paid for ground. It would've cost me less and probably arrived sooner than their "2 day shipping". A request was submitted to get a refund but of course it was denied. I tried calling all the phone numbers online and the ones that was given to me by customer service but could never reach anyone even during their business hours. I left TWO voicemails over a month ago and still haven't heard anything. I've accepted the fact that this was a lost cause but wanted to warn other people. If you have an important event or just want anything delivered on time, DO NOT USE UPS. Go to Fedex or somewhere else. Somewhere that values your service.

    Dickhead stole my phone

    So I ordered a iPhone 14 pro max 2 months ago , driver came to my house yesterday and only knocked on my door not rung my doorbell so no one heard it . The driver came back today then said he did not have my phone , he didn't give me any kind of paper work to show what to do and to how to get my phone he literally just drove away i am so fucking pissed

    Store Hours - as of Jan 2014 (when picture was taken)

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    30 days ago

    Good location with quality service. Items have always arrived on time and staff is always willing to help.

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    1 month ago

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    5 months ago

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    3 months ago

    Staff is always very nice and everything has been smooth when I go. The like also moves pretty fast.

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    2 years ago

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    2 years ago

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    3 years ago

    A 15 second Amazon return took 10 minutes due to the ONLY person working apparently cannot multi-task. Poor customer service.

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    3 years ago

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    4 years ago

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    5 years ago

    I mostly drop of boxes with labels already. They are cordial and always ask if I'd like a receipt. Never an issue, nice peeps!

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    11 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Went into this location to ship back a few things we had to return.

    Mentioned in 2 reviews

    Read more highlights

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (31 reviews)

    Fast service. I was in and out and the rep Jordan was helpful as well as efficient…read more I've passed by this location several times and today I had 3 packages to ship out via FedEx. I was happy to see that the doors automatically open when you walk up because my hands were full! The place was quite busy but as soon as I walked in, someone was able to help me. This appears to be a full service store with copy service, shipping, supplies, passport photos and a variety of other things. They close at 8:00 on weekdays which is good to know for days I may need to come after leaving the office. Again, great service today.

    Good afternoon, I am…read morewriting this review because I am very disappointed with the service I received at this Arlington location. The manager's behavior was extremely passive, and the conversations taking place in the store were far beyond what should be considered professional. During my visit, I overheard one employee say something very inappropriate to the manager, and she simply laughed it off as if it were acceptable. There were several other incidents as well that reflected a very unprofessional work environment. I work in the corporate world, and there is no way this type of behavior would ever be tolerated. If corporate leadership knew about the things being said and allowed in this store, I believe both the manager and the employee involved would face immediate disciplinary action. If the employees are unwilling to report these issues to HR, then I will. I plan to report everything I witnessed and heard during my visit because this behavior should not be happening in a professional workplace. The manager especially needs to be held accountable, as her conduct and lack. Cynthia is the manager's name I took a good look at her name badge, and I will also be making a call to HR to report my findings. The sad part about this whole situation is that she was unaware that I was possibly someone from Corporate. 1401 W Interstate 20, Arlington, TX 7601

    The UPS Store - shipping_centers - Updated May 2026

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