I had less than two hours to get a rush order project completed in the same day, I called and the…read moregirls said to email the project and tell them what I needed and they would make it happen. When I arrived in the store the project was 100% completed and looked beautiful. I am thankful that Chiquita and Eboni were able to get everything done perfectly and quickly!! They are a great team!

The people that work here are really nice and helpful. I always leave here with exactly what I need…read moreand if I owned a company, would hire them in a minute!

Fedex is full of bulLs***. People can't spend a whole day waiting for something to be delivered…read morewhen they didn't even try to deliver it, lazy drivers and liars, not even a door tag with any information about your delivery.

I had a package I was being delivered by FedEx and I got a door tag on the door tag it didn't say…read morewhy the package wasn't delivered. It just said that it wasn't it didn't mark if I needed to sign or someone needed to be there or whatever the reason was on the bottom it says to sign if they can leave it, I signed the next day. I get another door tag again without a reason of why they didn't deliver it so then I leave a note saying please deliver my package. I don't know what you need from me on the third day I get another door tag again without a reason. I tried to call the number and it's a robot that wouldn't let me talk to a real person. I tried to use the chat online and that's also a robot and there's no option to talk to a real person so today, I don't know where my package is. I don't know if I'll try to deliver it again. I don't know if it's gonna stay at the facility because I can't get in contact with anybody.

This place refuses to take our packages which they should take it , the reason is because our…read morepackage is too big. I will say you need find more space to serve your customers or you need to states clearly on your website.

I dropped in after shopping at the outlets. I purchased two lamps at the RH outlet that needed to…read morebe shipped to Portland, OR. I do believe it was the manager, he had a cool mustache and he was helping the other worker as he assisted me and several other customers walking into the store. The guy was smooth and attentive to keep everything moving effortlessly. He disassembled a lamp to see if it would fit into a certain box he had in mind. He weighed the lamp and told me he would take care of the rest. He sent me on my way. I paid for Tuesday delivery and the lamp arrived in Portland by Friday, very early, which means he finished the packing and it went out the same day. Get customer service! Get attitude and work ethic. I wish every FedEx was like this one!

Great service and outstanding patience with everything I needed. I was given clear instructions on…read morehow to prepare my files for printing, all while helping other customers and keeping the store flowing smoothly. I never felt ignored or left waiting. The multitasking was done incredibly well and made the entire experience stress-free. I've used this place many times and have always received outstanding customer service. Highly recommend!

Went twice to get my skis boxed up and shipped out they packaged very well and easy and convenient…read more Excellent service Thank you so much !

God it smells awful in here! I would think the stuffed animals would stink from being in here…read more I have shipped a few times and really always feels like I have been bothering them by coming in. The biggest turn off? Signs that you need a mask in 2026. If it's from a third party vendor you support, it will be the downfall of your own business.

My son was told this morning since we left a bad review of the owner, that she was gonna send the…read morepackage back to sender before the last date to pickup. That seems pretty petty and like terrible customer service these days. I was wrong about needing a mask to enter the store. Apparently that was not the case even though I was told by 2 patrons who had just left the store that was the case. I should have got that instruction from the owner herself. That was wrong. But the petty response she had for my son sure was something else. She is an odd duck...

I tried to ship out a vacuum cleaner. The staff was awful. First they asked for original box. I…read morewent home and returned. They said, oh no we cannot ship it that way. You need to find another box. This went on four times, back and forth. I finally went to the FedEx on Orchard road. Poof. Done. No trouble at all. Do not go to the one inside Walmart. Terrible service.

I went in this morning to return an Amazon item which I have done dozens of times at other stores…read more I asked for the Email address of the store so I could email them the shipping label and return code. She said I had to use my own email and print the material myself on a screen behind me. The screen was not easy to use and froze up. After a few minutes of attempting I gave up and will take my return back to the Naperville store where they kindly print the material for me. Don't use this store. And the girl behind the counter had a snotty attitude.

Easy, quick trips to get your shipping done! I stop here often and always get in and out quickly…read more The staff is busy and often working on the phone while getting your shipping done so not always the chattiest, but they're pleasant and efficient and that's what matters here.

I'd like to update my review - I had a great recent experience at this location! Service was fast…read moreand easy - they are still very busy but it seems like they have more staff for the holiday season! It seems also that staff are really attentive to the line and let associates know if they missed someone or aren't looking (the store can get really busy). I recommend this location for quick and effective shipping!

The usps is the biggest joke there is in the shipping industry. This post office wont speak to you…read morethey push blame to other offices they wont answer the phone. If I could leave negative stars I would! and forget filing the insurance claim its a big rope a dope scam!

On Feb 14, 2025 I entered into this post office and purchased two gift cards, their priority…read moreenvelope and postage. The lady behind the counter, Emima, seemed to be very kind and helpful. Well shocker, my envelope never arrived at its destination. The last scan is still in Aurora at this post office. I was informed the post office will only cover up to $15 for each gift card even though they sell them at a predetermined amount. This type of action seems to cultivate thieves. Never will I go to this post office again since they are thieves behind the counter and their customer service seems to be fraudulent. So if you go to this post office, make sure you do not purchase a gift card and do not let Emima help you. She will steal your package. I have added a photo of her name in case I am incorrect.

I can't believe I'm rating a FedEx office store 5 stars, but hear me out - this guy who works…read morethere, Rhett, is a freakin superstar. I got there at 9pm last night and assumed I'd have to go through the same disastrous rigamarole I go through at the north Naperville location - buy an entire ream of card stock for the one sheet I'm going to use, utilize the gross computer workstations, pay by the minute to race through printing a PDF I needed, and then head home and cut it down to 8x10 as carefully as my non-crafty ass can. It would cost approx $20 when done and I would leave annoyed. But I was wrong. The guy working behind the counter saw me looking everywhere for an overpriced ream of card stock and offered to help. I emailed to .pdf to the store email address, he printed it on cardstock, cut it down to size for me, and bagged it so I couldn't ruin it before I got home. The whole thing took 45 seconds and cost me $1.44. I left satisfied and not infuriated. I know it seems like a small thing but the usual customer service at FedEx office places is so horrible that I was seriously standing there with my jaw on the floor as this guy helped me! If you need friendly, competent service and can't imagine you'd find it at FedEx Office stores, head here and let them prove you wrong - I was pleasantly surprised.

Employees are slow and rude bad company to have to use even manger is very terrible at serviceread more

My husband and I decided to stop by this location to pursue the clearance items & see if there were…read moreany good sales (no particular item) during our trip to the Lowe's next door. We didn't find anything while looking so we went to leave (you have to exit through the line and past the register), my husband happened to look back & saw a Staples employee pointing her iPad at us, she quickly went to put it down & my husband saw the camera app open on her iPad. Clearly she thought we were stealing but soon realized we weren't as the sensors did not go off upon our exit. We have never in our lives stolen anything let alone committed a crime. I almost went back in to have it out with said employee, as we did not consent to have our picture taken. Not that it should matter, however, we were dressed causally (my husband was in a black tee & khakis while I was in an all black athleisure outfit), well groomed & literally just pursuing the store. Staples has officially lost our business given our atrocious experience.

We are looking for a new printer. My husband has many questions. We happened to be at Staples a few…read moredays ago and Akash, a Staples employee approached us and asked if we had any questions. My husband explained that we were looking at getting a new printer. Akash spent 20 minutes going over all the advantages of laser printers and ink jet printers. He was extremely knowledgeable and very pleasant. Staples is lucky to have him as an employee.