This store always has longer wait time than others. Today the young employee at the 2nd register took a customer from the end of the line instead of from the front (he went up and asked her a question while she was waiting on her computer to unfreeze). When those at the front of the line suggested she take the next customer in line she recommended the customers just confront each other instead of her taking care of her job and being aware of what's going on. Unbelievable!! read more

The staff are not wearing masks. Several customers in there today not wearing masks and staff not enforcing it. The guy behind the counter is rude. Use another ups store. read more

Looks like the guy running this place doesn't like his job. He isn't interested in repeat customers. I would avoid this place as much as possible. read more

This has to be the WORST customer service I have ever experienced. I am never greeted regardless if someone is in the front or not (which is rare!) Today I went in to nail a care package to my daughter. The female owner is laminating items in the front yet doesn't acknowledge that I have walked in. I stand at the counter for at least 5 minutes and am never asked how I can be helped. I finally ask how much longer as I need to get the airport and her response was "Is it labeled?" (Ummm no otherwise I wouldn't be standing here) Then she proceeds to tell me I'm welcome to go somewhere else. Yep, you bet I am. I have been a customer for 9 + years but not anymore!! read more

I went there this afternoon to ship a package. Sign on the door says they are wearing masks to protect you. They're not. One person working there (the owner, I believe) didn't have a mask in sight. Not on his neck, ear, below his nose - no mask. At all. Not enforcing masks for customers either. Turned around and walked out. Won't be getting my business again. read more

WOW, what rude customer service!! The owner/manager/clerk totally ignored my presence and then went back to shout and yell the F word. I waited 15 minutes for him to finish serving the 1 person in front of me making a copy. The 7 people behind me left before getting served because this dude was pissed off. They should not be in business with this kind of attitude to the customer. read more

I have been going here for a while now, and I have had nothing but great experiences. The owners are nice, friendly, and talkative. They always help me out. The guy is funny, and anyone saying otherwise must be catching him on a bad day. The woman is the best, nothing less. I have witnessed them in playful banter with NUMEROUS costumers, who have even created friendships with the owners. I highly recommend this family-owned business. read more

I have been using this store for 3+ years and look forward to seeing the guy everyone on here thinks is rude. No way! He's awesome. No nonsense and quick! I even like bantering with him, he has a great sense of humor. Just because he's lightening fast and no nonsense I guess people take it differently. I thought that's what our impatient, it's all about me society wanted! Guess not. I wouldn't go anywhere else but this store and am always disappointed when he's not there! read more

Quick, efficient customer service. Fun personalities. They really spice up my domestic shipping life.

I don't go to this store very often, but when I do, I am always pleased with the service. Each time I have been there, Mr. Robertson has been the only one working and is one of the most efficient persons I have ever seen! He is friendly and can multi-task when dealing with a store full of people. When I was there yesterday, he was advising a lady on saving money for her shipment, took a lady's mail to stamp, notarized a document for a couple, and faxed my documents. He did all of this while being cordial to all in the store! I highly recommend this store! read more

Just went to drop off packages at this store, but they aren't open. Why have hours of operation posted on your door if you aren't open during those hours?!? So frustrating. read more

Extremely rude and nasty. The guy who owns it was screaming at someone on the phone and made me wait 15 min and then screamed at me. Never going there again. read more

DO NOT purchase the additional insurance!!! If you do have to make a claim for damaged/missing items they will act as though you are a liar and give you the run around. I have been trying to get a resolution for an item I shipped which was delivered with a broken box. The package arrived at its destination with the bottom busted out and a somewhat expensive item missing. I have emailed per the owners request with receipts of value of the missing item. Nothing happened so I tried to call the store and no one answers the phone. I have stopped in the store twice. The first time Julie claimed she needed Ronny's help to file a claim. The second time I stopped in Ronny told me to come back when Julie was there because he doesn't know how to file a claim. Ronny is extremely rude every time I have spoken to him. He has told me more than once that it was "strange" that the box would be open and missing one item. Strange, unfortunate, however you want to describe it doesn't change the fact that I am out $200 for an item that didn't make it to its destination. If no one at this location knows how to process a claim then I would suggest that they do not try to upsell additional insurance to their customers. I have been trying to get this resolved for 2 months. I believe they are stalling hoping that I will give up or that the time to file will run out. Worst customer service ever! read more

Unprofessional does not even begin to describe the owner of this store. He is incompetent, rude, and condescending-- I imagine the only reason this store remains in business is due to the good location. I brought in two boxes to ship to two different addresses. Due to his lack of concern for customer service, the extremely rude owner mixed up the labels, and the boxes were sent to the wrong locations. It took ME three weeks to locate one of the boxes. At this point the other owner--- who is very nice--- tried to help by emailing a prepaid return label to the company holding the box. Once again a careless error was made by putting the wrong shipping address on the label. Luckily I caught the error this second time. A lot of unnecessary frustration and time spent on recovering from this UPS store's errors. USPS is looking good right now. read more

If I could give negative stars I would. He was really rude to the girl in front of me online, and and when I tried being extra friendly he was extremely rude to me. He refused to send the package with the company name before the persons name for whatever reason. And when I insisted that that's ho they know where to find the guy he argued and told me he wouldn't put it, as ups wouldn't accept it that way. I was warned before I went that he was a ride guy and I decided to take the chance anyway. I walked out without shipping the package, and went to find somewhere else to ship from. read more

I have been using Ronnie's services for over 12 years. I moved into town from Steiner last year but refuse to move my box. It is inconvenient to drive 15 miles to get my mail. Must be something special about this UPS location. Ronnie is a cool guy. Anyone who says otherwise needs to maybe have their head checked. read more

Rude every time I've done business with them. The only reason I've continued to go is because of their convenient location. I recently dropped off a USPS package and this location to be picked up and the lost it. It ended up costing me about $60 in the end to correct the situation. The owner gave me an "oh well". Completely incompetent. read more

The older guy that works there was a complete A hole. As soon as I walked in he had an attitude. All I wanted to do was mail a letter but I straight up told him I'm taking my business some where else because of him. No stars. read more

The rating is a zero not the one star. Owners husband was in too much of a hurry to put a stamp on my refund mailing. I always take a picture of refund mailings. The owner told me "dude I'm busy I will put a stamp on the envelope " "I said I needed a picture" Bottom line - no stamp was put on the letter and I'm out $100. I went to solve the issue, Julie, the owner told me the resolution was the stamp of $0.59. On phone calls both were rude and when I went back to store more of the same. Do not use this store as you can read all the reviews - service is brutal - go elsewhere. Brutal experience - brutal everything - go find USPS or FedEx. read more

I just had the best experience at this store! The owner really went out of his way to make the visit a "make your day" kind of event. When I arrived, the customer before me was digging for change while he was telling her 'don't worry about it, you can owe me.' He took care of my overnight package and explained the best rate for my needs. He was enthusiastic and helpful. read more

Take your business elsewhere! Run, don't walk! I know it's cliche, but if I could give this place 0 stars I would. I used this place because it was close to work and now I'll never use them again for anything, and I would advise the same to everyone out there. I had to mail a letter to pay a bill. Sounds like a pretty easy task right? Only this place could make it more inconvenient. The letter I was mailing had to be post marked by that day, otherwise I would receive a fine for a late payment. I had the envelope, but no stamp, and I wanted to make sure it was post marked for that same day. When I went to the counter to get this taken care of, I was assured that it would most definitely be post marked that day as I expressed my concern about that being important. The lady working the counter rang it up and the total came out to be around 53 cents (I don't recall the exact penny amount). I proceeded to take out my debit card and swipe it and out of nowhere she replied back with a MAJOR attitude, "You can't use a card for an amount that small!". I never carry cash, let alone change. I told her I didn't have anything else and she just looked at me. I had to go out to the car and dig around for change to mail this stinking bill!!! Then it gets even worse... I got a letter in the mail not too long later saying that I was being charged a late fee for my bill since the post mark was a day too late...yep, a day AFTER I dropped it off it was post marked, not the same day like I was told it would be. Not only has this place given me a terrible experience, made an easy task difficult, it has now COST ME MORE MONEY! After seeing the other reviews, I'm not surprised that it's happened to others. Take my advice and don't give these people your money!!!! read more

We have had a box at this UPS store for the last several years. The services has been friendly and above-and-beyond helpful. This is a for-profit business. I expect to pay an up-charge for full service handling. If we drop off pre-stamped mail, there is no up-charge. Likewise, if we pre-print a UPS label, we ship our item at the internet rate. If we take something without postage or a pre-paid shipping label, we expect to pay the cost for convenience. We will continue to do business with Ronnie and Julie. read more

Wow, the guy at the desk could use some customer service training. Rude and unprofessional are just two words I would use to describe him.

Three people waiting at the door 15 minutes after they were supposed to open. While I love these people and they've always done a good job, if I'm stopping by right at opening its because I'm on a tight schedule. Thanks for wasting my time. read more

Rude service. I came in to mail a card. Told it was 55¢. Asked how much the current rate of postage is, since I mail letters maybe once a year. He said that'll be 55¢. Never answered my question. Will not be back here. Found out elsewhere, postage was about 45¢. So why was I charged 55¢? read more

Love these guys. They were so helpful to me when I just moved here. I needed a place to receive my mail since I hadn't moved in my house yet. Offered great advice and knew me every time I came in. It's a busy store what with its location, but it's family run and they're just great and helpful. read more

Fast service! I'm able to get a lot of my copying done here. Very convenient!

Please be careful when using this store. I have used it for a year now since I moved to the area. I would wait to mail until I could go there because it was so easy, and you didn't have to worry about your returns until now. I can't stress enough to get a receipt for your return. Regardless of how much of a rush you are in or how busy they are, WAIT. Often, the man who runs the place is in the back and requests you leave it on the counter, which is convenient, until the return never gets returned. Of course I have no proof, but when you leave something that you are returning and it never makes it back to the supplier, and never gets scanned in, it's a safe bet the person who is running the place took your package!!! I know I'm ultimately responsible for what happened, and I shouldn't have been so naïve, but I'm so tired of having to make sure someone doesn't take advantage. read more

First time I've used this place and they totally suck. I will never go there again. Unprofessional and rude. They jack up their prices and change more than the average flat rate. When I asked about the pricing and tried to get a tracking number, they were incredibly rude, like I was trying to argue with them. I just asked a question as to why it was so much more than USPS charges and no tracking number. It's a shame that this place is so convenient, but next time I will go out of my way to go to an actual post office or somewhere else. read more

This guy who owns this place is beyond rude and unprofessional. I am calling the Corporate office to file a formal complaint. Twice now I have been treated like trash and I won't tolerate it. The store is a complete mess, Total disarray. Packages on the floor strewn across in no rhyme or reason. He could NOT get off his a$$ to give me a receipt. No longer dealing with this jerk. Loser! read more

I would not use them for USPS. Their pick up is not reliable. If you mail something on a Friday and miss that pick up, it is not guaranteed to be picked up on Saturday and will go out the following Monday. Unfortunately, they were not upfront about that. I could have put the priority envelope in the mailbox across the street and it would have gone out that day! When you are paying for priority, time is of the essence!! That would be an indication that maybe you should mention that to the customer (hence the 2 stars)!!! I called and they were matter of fact and unapologetic. As a side note, the Notary Service and UPS seems to be fine. read more

I'm surprised at all the negative reviews. I've been dropping off packages to them off and on for a year now and never had any issues. They are fast, polite and efficient. read more

Worst ups store in town. Shame one of the other operators doesn't buy this guy out. Very hard to do business with. From simple mailing (where they charge a 40% convenience fee for uses priority) to trying to ship via ups. Just go a mile down 620 to the shipping center at secured climate for a more positive experience and prices. read more

BEWARE! This place is absolutely horrible. Take the time to read the other reviews of this place and you will understand what I'm talking bout. The guy that works at this location is extremely rude and unintelligent. Not only did I have to deal with this unprofessional and unintelligent person but he packed my expensive item incorrectly and it arrived damaged. My experience with this place could not have been worse and I will NEVER return to this place again. And I will make absolutely certain to warn everybody I know about this place as well. Yes, it's that bad. read more

This has got to be the absolute worst UPS store. I don't often visit any UPS stores but did so at this location two years ago...had the worst customer service from a tall Caucasian man, who appeared so discriminatory against my presence, if not he was such a miserably rude person. Brings me to today, again I visited thinking maybe that experience back then was just an anomaly but it was not. Again same tall Caucasian male, immediately upon seeing me he displayed this condescending arrogance towards me. It's that kind of underlying discrimination that you just know you're not welcome. Again I took my business elsewhere. I would never suggest you use this stores services, unless maybe your Caucasian or also tolerate bad service. read more

Thank You ... Thank You All..... I want to take a moment and thank everyone who took the time to post a review about this UPS Store. We are currently moving here from Scottsdale, Arizona and have a UPS mail box there as well. We have been traveling around the Western United States for the past 2 months and my UPS Store has been forwarding our mail to us to different towns, from Jackson Hole to Washington. I can't give them enough thanks. Every UPS Store we went to pick-up our mail from was very helpful and courteous. Even engaged in conversation about our travels. We where headed to this UPS Store on Ranch Road because of their location to set up a mail box and do our business. Thank you for steering me clear from this place. I don't pay much attention to reviews. It seems like only the upset people write reviews. In this case, when everyone is saying the exact same thing you need to pay attention. I started to feel sorry for the other owner, but then they are allowing it to happen, so they too are guilty by association. I'm not the kind of guy who will tollorate this kind of behavior and if it happened to my wife, I mostlikely would end up in Jail. Thank you all for keeping me out of Jail...... read more

I had the worse experiences - twice - in this store. The "man" that works there is the most ignorant jerk. The first time I encountered him he argued with me that he had no record of my phone number in the system - which was untrue as it turns out... and argued about the address where I was shipping ... and have shipped many times... it's an active business that receives shipments everyday. The second time I needed my box taped. He put one piece of tape on the box along the main seam and left the sides untaped. He would NOT tape the box on the sides and left them loose. He argued with me that it was taped just fine and he haphazardly slapped my shipping label crooked and he walked away and left me standing there calling after him that my box was inadequately taped. In the back room I heard the tape once and he hollared here I taped it on the side. I should have demanded that he bring the box back but I didn't trust him - I thought maybe he was drunk or maybe he is just a mean terrible person. I don't think he would treat a man that way. I actually went back to get my package and tape it correctly. He was gone and the very nice woman that is there told me it went already. She said the UPS pickup person would tape it if it was inadequate. I told her how upset I was with that terrible man and that I was told by a person who works for UPS back home that I should call UPS and complain about him. I said he should not be in customer service because I've seen him be abrupt and ignorant to other people. She said she was sorry. As it turns out that lunatic is her husband. I said I feel sorry for you. I will never use this store again. Meanwhile I have to wait now and hope my box gets to the destination in one piece. read more

Rude, unprofessional, argumentative & inexperienced. I went in to notarize a signature. He did not know how to handle it, ridiculed me and acted as if what I was asking was a first in his experience. a different place handled the same paper with no issues. Should have listened to the other reviewers and stayed away read more

WOW. I actually sent someone else to mail a package for me today. They had to call to verify how much to insure the package. While I was answering I heard someone yelling, "HURRY UP LADY, I HAVE A LINE OF CUSTOMERS HERE AND CAN'T WAIT ALL DAY". I ignored it at first because he must be talking to someone else...then I heard him again - we couldn't even finish our conversation for his yelling. I told my friend to bring it home and I'd mail it elsewhere. Then I found out from my friend that there was no one behind him!!! It's sad because I really do use this place quite a bit with personal and business. I've seen that guy in there but have never interacted with him. It made me so mad that I felt the need to write the review and now looking at the reviews I see I'm not alone. STAY AWAY!! I agree with the no star for this one. Because of these reviews I see it is not just a "bad day" for him. I will not be back. read more