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    The UPS Store

    2.3 (55 reviews)
    Closed 8:30 am - 7:00 pm
    Updated a few days ago

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    Erica H.

    Went to drop off Amazon return items and the customer service was awful. Amazon has an option to drop off at ups stores. Usually you just drop it off and they label it. For some reason the option I had was "customer pack" I did not have the box taped. When I arrived I was informed it needed taped and they would charge me $2.99 just to tape the small box shut. Avoid this UPS store at all cost and go to the two others in Mason or Springdale.

    I had documents printed from my email and scanned documents. Had about 25-30 pages done (most of them were black and white) and was charged $80 for this and most of this was for the service. I had 14 emails sent and was charged (2.99) to open EACH email and hit a print button as service fee. The person never informed me of a service charge for each email (I would have sent it all in 1 email instead). If I were informed of this, I would have in fact done this all in a self operating machine. Apparently opening an email and hitting print button is a very tedious task and hence they charge the fee for each email. ASK ABOUT SERVICE FEE BEFOR DOING ANYTHING IN THIS STORE. I used to do this kind of printing from UPS all the time and never had this kind of crazy service fee. This is not a UPS general issue. This is specific to the person who did the job today and this branch in specific.

    So rude. I arrived 10 minutes before close which I know isn't great. But instead of coming to the door the man made hand gestures at me that he was closed. He turned the lights off and shut the gates. He was very nasty.

    UPS Store, Blue Ash, OH

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    5 years ago

    RUDE! I ask for a receipt and he threw it on the counter and tossed the package on the floor.

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    6 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    7 years ago

    I needed to ship a bunch of clothes plus a few breakable items. The service was great and everything arrived intake and well packaged.

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    7 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    Page 2 of 2

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    Review Highlights - The UPS Store

    I called into the store and asked if he would mind coming out to grab my (prepaid) package from me.

    Mentioned in 2 reviews

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    The UPS Store - shipping_centers - Updated September 2026

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