I've been using the fishers postal annex for my post mail box through PostScanMail for 3 years now…read more The staff here is great. There have been a few mail issues over the years but all I have to do is call them and they immediately work through the problem with me. When I come in they are always super polite and helpful. And for those local the store can do just about anything. Think of it like a UPS store and Kinkos. If you're traveling a lot, the post scan mail membership is very convenient. When you get mail it gets scanned in and sent to you. You can then shred/recycle it, forward it on to somewhere or pick it up when you return. Overall I think they are a little more expensive than going direct to USPS or the other carriers but it is in a convenient location and the service is always good.

Great service! Ray was awesome help and very friendly. Needed printing and it was super quick.read more

A good majority of my experiences with The UPS Store in Broad Ripple have been simple yet positive…read more From shipping back AT&T equipment to renting a mailbox, nearly all of my activities have been positive with good customer service, fair pricing, and no hiccups in terms of delivery. The UPS Store is located in the strip center that includes Great Clips, a Thai restaurant, Big Red Liquors, and a few other businesses. The strip center has a handful of vacancies currently, though Tropical Smoothie is getting ready to open up. As is true of nearly every business in Broad Ripple, parking is very territorial here. This strip center has a huge parking lot, however, using it to shop in the Broad Ripple area is not advised as it's considered exclusive to strip center businesses. There's ample accessible parking, though on more than one occasion I've experienced that being violated here without consequence. There are curb cuts at various points along the strip, and the entire retail center is accessible. UPS Store has a single glass door entry. I've returned AT&T equipment more than once here. They know the routine precisely, and they get it done quickly. They always advise holding on to their documents, because they note that AT&T has a history of losing records (no surprise there). I've also shipped labs from this location (medical). Again, they know exactly what to do. They get it done quickly. I rented a mailbox here for a while to go with my charity work. I had zero hiccups the entire time. I just finally stopped as it was an expense I didn't need, but it was convenient and well run. They honor their posted hours, and they're open 7-days a week. Overall, I've been happy with my experiences here.

Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days…read morelater, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not.

As a local Indianapolis business we truly value customer service, which is why we send our monthly…read morenewsletters to be printed at The UPS Store on E. 86th Street. Christina and her wonderful team print, staple and package our newsletters within minutes. Simply send your print-need to them via email, and they will respond with a friendly email confirming your order. The UPS Store also has competitive pricing. We have used other printing services and no other company competes/ We will continue partnering with Christina and her team to have a consistently great produce at an excellent cost.

I stopped by the UPS store to package and ship my work laptop back to Arkansas. It has been a…read morewhile since I visited a UPS store, so wanted to see if this location down the street from me was worth the time and effort. It turned out it was wonderful and the staff were very helpful and professional. The staff person had me put my laptop on the scale. He explained me the price for the package and shipping and asked me if I wanted additional cost for insurance. I said no. He totaled up the cost of everything for me, including the package, shipping, box, etc. and quoted me the price. I went ahead and paid everything, and told me my laptop would arrive at my location on Tuesday. It was very simple and the staff person was very professional. The quality and value of the service were great. I was in and out of the store in less than 15 minutes. I was very impressed with The UPS store. I will definitely come here again for any packaging and shipping needs I may have in the near future.

This store is amazing. The employees go above and beyond to help every time. They're patient and do…read moreanything they can to assist you and keep your costs as low as possible. They work as fast as they can and are very polite. Sadly, I will be moving soon, so I will no longer have this UPS close to me, but I will miss it so much! Extraordinary customer service.

Great service at the 11722 Allisonville Rd UPS Store taking a great deal of time and persistence…read morehelping me correctly repack and fit all the oddly shaped pieces of a stick vacuum cleaner return to Amazon! Very pleasant and efficient!

I had came here to mail off an online store return. The employee was very friendly and explained…read morethe process to me. It was a quick process. I was able to give her the package and she scanned my QR code to print the shipping label. She told me that I didn't have to worry about the package being closed because she would package it and everything. She gave me a receipt for the item with the tracking code. This location is very friendly.

Went in at 4 pm informed the rep that I needed to purchase 4 boxes and tape to mail my packages…read more She gave me the boxes and walked away. My husband and I proceeded to start packing the items into the boxes and had 2 of the 4 packed. As we started the 3rd box, another worker came out into retail area to inform us that they wouldn't be able to do anything with the packages today because they close at 430 but it takes them half an hour to count their drawers and they had to get to their second shift. During this I also asked them if they can bill to my UPS account, he told me they couldn't. I know that is false because I have shipped at this location several times prior by just giving our UPS account number. I really do not understand why the doors were even open let alone give me the boxes to start packing things only to tell us that they couldn't take them. Extremely poor customer service just days before Christmas. I was then stuck with paying 30 dollars for four small boxes and a roll of tape. I would not have even messed with any of it had they just said they weren't going to assist during business hours.

Both staff members were busy, but still greeted me & made me feel SO incredibly welcome as soon as…read moreI walked in the door. I wish I'd paid attention to their names so I could give them proper credit here. Such a WOW customer service experience -- thank you!!

Has vastly improved in the past few months with new staff. They a friendly and careful with my…read morepackages.

I returned a package it was no cost to me. The gentleman was…read morevery polite and helpful.

Came in for notary service. It's $10 for rage page signed. Make sure to call to see if they are…read moredoing it as the hours are not the same as for business.

If you've lived in Indy for any length of time, you remember when FedEx was located directly across…read morefrom Castleton Square in a much larger spot that was first a Kinko's then a FedEx/Kinko's when the two companies merged. Eventually, they moved into this two storefront location a bit west on East 82nd Street. They share space with Rumble, a boxing/fitness outfit that recently hosted a Yelp event. This is definitely a much smaller spot. Self-serve options are more limited, though they do exist including the ability to copy. The maximum package weight that can be shipped here is 150 lbs. Despite being much smaller, this location still offers both printing and shipping services. Printing services include self-service copying, scanning, and faxing. They also include shredding, copy/print, free wi-fi hotspot, passport photos/renewals/expediting, direct mail, computer all-access stations, architecture/construction/engineering prints, business cards, flyers, postcards, labels, promo products, custom-branded boxes, padded mailers, and more. Shipping services include getting a shipping label, express drop-off, ground drop-off, being able to hold both express and ground packages for pickup (great for those not able to be home for a package), QR code returns, return shipping, packing, packaging supplies, and international shipping. There are two accessible parking spots directly in front of Rumble with a curb-cut. There's a blue-striped spot between the two spots for wheelchair access (technically NOT ADA since ADA requires blue stripe access for both passenger and driver). Still, it's better than most. There's a single glass entry doorway. It's within visibility of the counter if assistance is needed, though when I entered the sole employee was in the back. I only needed to ship out a lab test on this visit. It was pre-packaged with a shipping label already affixed. The employee took the box, gave me a receipt, explained tracking, and we were done. He was friendly, efficient, and I was out pretty quickly. A customer actually opened the door for me on the way out. I spent many special projects hanging out at the old Kinko's. I've always kind of missed it, but time moves on. This was a solid visit to this new location and I won't hesitate to go back if needed. While it seems easier to just have FedEx drive by the house to pick up a package, I've always found drop-off easier and this worked quite well.

Ive been to this FedEx multiple times, and the staff is generally unfriendly. I took in multiple…read morepackages, and the older gentleman acted like he was put out to have to scan them. There weren't any issues with any of the boxes - he just had to scan them. Also, not sure why FedEx has a location that doesnt have an automatic door. Its a brand new building - why not put one in??