I do not recommend this store at ALL. I went in to have my children's passport pictures taken 5 year old 3 month old, the lady refused to take the newborns picture because she did not want to struggle and made a comment about probably having difficulty taking my 5 year olds picture. FIVE YEAR OLD!! This woman was discriminating against my children because of their age. NEVER going back to this location! read more

Horrible customer service. Rude and careless.it's like you're bothering them by being there

Today I went in to this store and received the best customer service...EVER! Cora helped me return my Amazon packages and honestly, all retail stores need to clone her. I've worked in customer service all my life and wish I could bottle up her positivity. she acknowledged me as soon as I came in and made sure I left satisfied and with a smile on my face. couldn't ask for a better and quick service! read more

Always a line. Employees apathetic and not efficient. Had a package already paid for with label on. Just needed to drop off. Told me I had to wait in line out the door simply to hand them a package. Avoiding from now on. read more

Consistency is key in all aspects of business. I regularly ship from this location and sometimes I have a USPS item and since they are not open on Saturdays I will pay the $1 fee to the store so the package can be picked up. Most times the team is willing to help - today they apparently were not in the mood. Stated the box was too big - I expressed this is similar to what they have accepted prior (again no issues except they had accepted this prior and been more than friendly to help) and when I stated that she was like oh well it would sit here until Monday. Uhm yes I realize that. I wish I knew the two girls names who are super friendly would give them a shoutout - but today's team ehhh. read more

I have read some reviews here that are not fair at all. This Ups store conveniently located in castro valley. The employees always helpful and well trained. Facility always clean, well stocked and you can find all your shipping needs here. read more

No good or bad review , but I've seen first hand the amount of business they revieve .heck there line sometime covers the entry way of my job. A lot of times we don't realize as customers we have to do our part .It's always helpful to be ready before you actually make it to the counters, follow all instructions before you have to come face to face with one of the workers ( I'm sure that will cut time down & keep you and the workers happy) we as customers have to make it easy for those to come to work and service us ... we need them just as much as they need us . So keep up the good work Ups team read more

I love coming here for my amazon drop off. Staff here are great! They are so fast and helpful. Keep up the good work!!! 5 star for you guys!

Have used this store several times to return items and always get helped quickly and efficiently.

I came in needing live scan and notary was in/ out within hr. I'm glad I came in at the time I did because as I was leaving out the line formed very long read more

Great place to do LiveScan! Called ahead to see if they do walk-ins in on a Saturday and they said yes. Came in 10 mins later and was warmly greeted by Jenee! She is so sweet and thoughtful with the LiveScan procedure; explained to me what she had to do with my fingerprints, scanning each finger carefully. She also made sure that my request paper was filled out properly. The entire process took less than 15 minutes. Very memorable first Livescan experience! Would come here again if needed :) read more

This is my go-to UPS Store location. Great customer service. The staff is friendly and very helpful. I not only drop off my Amazon returns here, but also use the shipping and Notary Services. read more

Never got what I ordered and they refused to credit me back. Said they didn't know how. Pathetic. Very rude service

I went in to drop off an Amazon return. The lady helping me was so rude. It was an unused toilet seat - still in wrapping in original box. (It was wrong shape.) She kept telling me "This is hazmat" at least three times. It's completely unused so I don't know what she is talking about. She rolled her eyes at me and told me Amazon doesn't know what they're doing. Maybe she should address her anger to Amazon instead of a consumer who had no clue. Horrible customer service. read more

Guilty of multiple returns for Amazon here,So I appreciate when I come to this location during the evening hours and Briana helps me. I like how she navigates through multiple customers. It's like she is made for rush hr . Between this location and Haywards, they are my go to. read more

Lousy customer service. I have used this location for years to ship my personal packages but will never again. I had a package lost due to a train derailment in August. I filed a claim immediately. I'm still waiting, despite going into the store and talking with the manager 5 times. The last time, in November, I personally waited 45 minutes for the manager to upload the documents, for the 3rd time, and get confirmation from corporate that it was received. Checked in again today and was told again, it was not received. The manager told me this happens all of the time and she refuses to care about it anymore. Where does it leave customers, when managers refuse to care about providing service? It leaves me going to a different UPS store. read more

If you want to do business with someone who really gets you, Jeannine and the rest of the staff at the UPS Store in Castro Valley are really great. read more

Shauna was super helpful to me as this was my first time sending something via UPS. I was able to send off the 3 pairs of shoes that i needed to get resoled quickly and inexpensively. I'm very great full for all the help and ease I received. read more

I really like this store. I was in there this morning to have some documents faxed and the staff was so nice and helpful. Being Saturday morning the store was busy but I got waited on right away. I have been in this store several times before and it is always efficiently run and well organized. I have shipped items here, sent faxes, made copies, and other things too. The staff is always well informed and handle a multitude of jobs. I have always been impressed with the knowledgeable staff. read more

The customer service in the place is definitely zero stars, don't go there expecting help. They wanted to charge me $5 to print an Amazon label! You can literally try to have a conversation and the people that work there just look at you. I'd rather drive to a different UPS store than deal with this. read more

I love this UPS Store!!!! Once again I came here to drop off 9 packages for return (2 to Macy's and 7 to Amazon), items I've purchased at Christmas time that took me forever to decide to return. What I love about this place is it's the only one open on Sunday!!! I have a few minutes to spare before the Super Bowl starts, so I took my chance. Service is very fast and very friendly, it only took me THREE minutes which included standing in line!!! I hope this store gets the recognition it deserves! They've been there for me the past 10 years I've lived in Castro Valley, CA!!! Kudos to the Staff of this store! You ladies rock! (I haven't seen a male employee here in forever!) you are so awesome!!! read more

We've come here regularly since moving to CV. The last two years especially though since the pandemic we've come often with online return items and seller's packaging. I am just really impressed by the staff here. Everyone hustles here. I've been in long lines out the door that actually flow pretty easily because they're just efficient and on top of it. Especially through the pandemic, mask protocols or just the early fear we all felt - there's no question in my mind that these folks are part the crews of essential workers we celebrate. They were incredible, professional, and overall reliable. I so appreciate having them in CV as our go to. Just this week, I went to our local post office and was so disappointed by how they talk to you there and they over quoted me on an item to mail. I stopped by the UPS store and not only did I get a better price, I got such better service. I know it's a hard time for everyone, but that extra effort to be respectful and kind means a lot! read more

Not sufficiently staffed to process the services that they offer. Uploaded a couple of simple documents to print... still waiting. Customer service is lacking. Not their fault. Short staffed read more

I'm so thankful to have this UPS store near my house. Every time I come in here, whether it be for an Amazon return or shipping packages, the staff is friendly and helpful. I really appreciate their efficiency in helping solve any issues I may have and how they're willing to go above and beyond no matter what I need. Cora and Janine recently helped me ship multiple computers and even called UPS corporate to make sure they did everything accurately and packed and shipped it all too! Will definitely keep coming back here. read more

Lucky was the rudest UPS worker I've come across. Do not recommend / he was rude to every single customer in line before us as well.

Very bad customer service!! Stuffs are not helpful, computer is very slow!!!! I will NOT come to this UPS store any more!!!!

I've been coming to this location since moving to the area for all my shipping and printing needs and the staff has always been courteous and helpful. Very friendly compared to most other locations I've been to so definitely recommend! read more

They are quite busy but nice to customers and they seem to take pride in the appearance of the store Convenient and easy to get to read more

It was a busy day and there was a line but Erica decided to have a personal conversation that goes on for about 10 minute. Please be mindful and respectful to the customer's time as we have other things to do. Shoutout to the other employees in this store because they are very friendly and excel in customer service. read more

Unbelievably rude! We came in today to pack and ship a package. They were overwhelmed and when we entered a rude sales woman said, "I am not packing that" and told a coworker to deal with us. I said, "Well that was not a nice hello". The other women behind the counter was equally rude. Finally a third woman tried to help us but they were unable to get to their boxes. Which was fine -- we understood. However, to be treated so rudely when first walking in is unacceptable. UPS needs to train the two women in customer service. I then drove to the Hayward UPS store and they took care of us in a friendly kind manner. Perhaps these Castro Valley employees should go to Hayward to learn how to treat people respectfully. read more

This is hands down the best ups store I have been to. Barbara and Shanya were extremely helpful when I asked about which packaging options I had, and on top of it have great senses of humor! They addressed my needs and went above and beyond when packaging my items. :) thank you both so much!! Keep up the great work read more

I'm literally in the line now it is the 24th of March 2019, and this store is slammed! there is one employee working and it is ridiculous that they would not schedule a second person. This is way too much for one employee to do! Manager of the store please do something about this! I've been here for one hour! Your printers and computers are both offline as well. How could anyone work like this? read more

The staff here are efficient and friendly. I appreciate it. Thumbs up! I was there recently, which was encouraging. They were training new staff. All good. Always helpful. read more

Make sure that the package says your name on it before you go out of your way to pick it up. Apparently, you cannot pick up packages for your own husband because I was told - NOPE. I guess if the package came with my child's name on it, I won't even be able to pick it up. I mean, you can even pick up prescriptions at the pharmacy for your own spouse nowadays. Come on UPS. And - I have been to the UPS and picked up packages for my husband SEVERAL times before. I guess it depends on the person working. Waste of time. read more

This is not my normal UPS Store, so I guess I should not be expecting any favors. And I can appreciate that a business must make money for the services it provides, however when I stopped by to drop off a pre-paid UPS Ground package for pick up today, I was informed that the use of ten inches of packing tape would cost me a dollar. Are you serious? 100 feet of this stuff doesn't even cost a dollar. read more

I went on a Saturday in the afternoon a couple of hours before the store was about to close. The only thing I had to do was drop off a package that had already been pre-paid for with shipping with label in hand. There was a grandmother who was sending 2348729347987 Superman gifts to her grandchild somewhere. While that is perfectly fine and awesome, the lady behind the counter was taking her sweet time while there was a forming line of at least 7-9 people. There was no acknowledgement of our presence, no "thank you for your patience," nothing. It took at least 15-20 minutes of waiting until another UPS worker came in and started to help with the line. Granted, I know how it is to send things to your family but goodness - the grandmother was taking pictures of the entire process - the display of toys on the counter, the UPS worker packing the toys, UPS worker posing with the toys, the packing peanuts, the toys and the packing peanuts, oh my goodness. It was too much. I kept my silence (because patience is a virtue) while the guy behind me was starting to grunt frequently out of frustration. He also said it smelled like a pet store which I can totally agree with. The UPS worker who was helping the grandmother was pretty much training the other girl who got there which took even more time. What should've been a 5 minute trip turned out to be a 30 minute trip all together. They were nice people but they give EXCRUCIATING slow service. read more

I've given this UPS a lot of chances (being a local) and I will do my best never to come back again. They are very understaffed and don't really run very efficiently. The last time I came, I couldn't even purchase a simple packing envelope. There was a group of people in front of me doing something non-shipment related, and I guess there was only 1 person running the store. I stood there, (and the clerk saw me) and waited, and waited...and waited. Finally, I just put the envelope back and left since it's clear that she was willing to ignore me and making a sale wasn't important. Went to Walgreens instead, out in 2 minutes. The time before that, I brought in a package that was accidentally delivered to my home and I wanted to drop it off to return it. Same thing, waited in line FOREVER, because things weren't working for the person in front of me. Finally, I told them why I was there, and the clerk said, "We're not UPS." After giving a frustrating, blank stare, she corrected, "Oh actually, we ARE UPS but you can't return packages here, go to Oakland." Forget UPS. Honestly, USPS is CHEAPER, and moves quicker to process anything. read more

I called and asked if I could send them an email with 2 attachments to print for me. They said sure. I came to pick it up and they charged me $2.50 for 2 prints. I asked why so much, I have fed ex print stuff for me all the time and they charge me .13. She said "oh, well technically you would of used our computer station to print this, but it's broken right now." So....you charged me for computer use of a computer that I didn't use? I'm not bitching about the $2.50, their customer service is horrible here. You guys suck! read more

I've been here twice in the last couple weeks. First time I walked in because I heard they always have a public notary on duty. Well, she was on break so I came back right as the place was closing up. The young guy working the counter looked like he wanted to leave in a hurry. I couldn't blame him. Luckily the notary was back and she agreed to stay a few minutes after-hours to notarize my document. She was friendly and professional and we got the notarization done in a few minutes. I came in a few weeks later to drop off a pre-paid package. It was quick and painless, no waiting in line. Overall no complaints. read more

Business hours displayed on the door sat open at 8:30am -so it's 8:39 and door still close and lights still not on. Lucky, a person who just happen to see me standing in front of the door mentioned this store does not open until 9am - she is speaking from past experience. What a shame! read more