Yes, always outstanding and courteous service, they are very efficient in their very professional…read morein their work and definitely recommend their service!

One stop shop for all your shipping needs! These guys make it as smooth and easy as possible every…read morevisit. Highly recommend!

I have been using their services for years! They are great to work with and they are local! Gene…read moreand Diane are the best! I highly recommend them from the quick printing services to the more detailed services of custom creations for signage, business cards, presentations and all of your business needs!

Excellent business, customer service, and the owners are just great folks who are always a joy to…read moresee. I only wish I had more business to give them.

It's nice to go up 1st Street to Ship with a package... it's so much better than going up to Ship…read morewithout a package.. .. Seriously it's nice to have a place in Sylacauga to return ship items by UPS instead of having to drive up to Chelsea Thanks for being here !

She solved a complicated situation very efficiently. I've done business with her several times. She…read moreis always so nice

I typically do not have that great of an experience here, however, Ashley was beyond exceptional…read morewith service and assistance yesterday. My girlfriend and I needed to ship off two more last minute packages for holiday gifting. Ashley taped up our box that we brought in, folded another gift to fit perfectly into one of the flat rate bags and gave a few pointers that neither of us were aware of. Her energy was high. She smiled and held great conversation while assisting from beginning to end. Because of her, I just may keep this location in mind for future packages to ship.

Zero stars should be an option. I had two printing projects, (500) black & white, one sided and…read more(500) double sided, color. Local FedEx/Printing location gave me an estimate of $800+. After I declined & left the store, I received 4 calls from the "bidding" center, which was not local, giving a price which had been cut in half to $400 (+/-). This is absolutely absurd!! Within 30 minutes the price was cut in half? Went to UPS packing & printing and had the same printing projects done for $260. They are taking advantage of customers & should be held accountable. DO NOT USE & shop around before having projects done.

It took me 25 minutes to return an item. Service was too slow and only one person working. I am not…read moregoing there again.

They charge $2.50 to print out *one* piece of paper for a return label from an email. So just be…read morewarned! Only UPS store that has ever charged for that. Usually they're super helpful. Not this one! Won't come back here.

We are a San Diego, CA based company and used Custom Pac & Shipping for picking up medical…read moreequipment, packing and shipping in the Birmingham region... They did great!! David was an absolute gem to work with!! Very thorough, helpful and customer service oriented. Sue was a pleasure to work work with on the Administrative side. I can't recommend them enough! We look forward to working with them again! Thank you Custom Pac & Shipping!!

From the owner: Custom Pac & Shipping, Inc. is not to merely deliver a shipping crate, but to deliver products and…read moreservices that will insure the greatest safety for your product in transit to its destination.

I've used the UPS store on Caldwell Mill rd for a number of years and they are usually nice and the…read morecustomer service is usually above average. However, the last couple of times it have visited the location, the customer service has been terrible. There is one female employee who wears glasses who is always wonderful and I never have an issue with her. The individual I encountered today was not too helpful and the time before that, a different individual was not helpful either. Hopefully, this was just a slump and the customer service improves.

Provides good service consistently. Fast Amazon returns. Never have too long. A wait here.read more

Reputable. Seems to serve people well.... Just alittle pricey for a family owned moving company,…read morebut no dissatisfaction

So I posted my review about two weeks ago and got a response from Marie to give them a call and…read morethey would try to help me resolve my claim which is still not settled after two and a half months. I called their number 844-238-8715 and guess what nobody answers in the mailbox is full. Again, avoid this business like the plague they don't care about you or your property and give you false promises. And if you didn't forget, see the ketchup stains, one mover, intentionally squirted ketchup all over my furniture in my bedroom as there's no other way to explain it. Update: I called again today 10/1/25. Line just rings and puts you on hold as nobody answers as usual. All my sons has my contact information and can call me at any time to try to get this resolved however they refuse. This is not good customer service and the lack of concern is ridiculous given my situation. My items were damaged some intentionally as you can see in the pictures showing the condiments spilled all over my master bedroom on the second floor of my new home. All my sons you have my information and can reach out to me directly at any time.

One day turn around for my table cloth. They gave me a discount for it not being perfect! Staff…read morewere very nice. Quick service with a text that notified you when items are ready. Store was clean and smelt nice. Great location. Will be back for sure.

I wear dress shirts daily, and all of them are dry cleaned. We used this business's pickup and…read moredelivery service for at least eight years. There were a few issues over time -- a stain here or there that appeared during cleaning -- but never enough to make us switch. That changed a few weeks ago. Our normal delivery arrived: roughly 15 dress shirts, a few pairs of slacks, several blazers. Every single item REEKED of cigarettes and cheap air freshener. Not realizing the extent of it, I hung most of the order in my closet. Mistake. The entire walk-in was contaminated. I cannot overstate how bad this smell was -- imagine a motel room on Breaking Bad. With the closet door closed, we could still smell it throughout the first floor of our home. We ended up relaundering every piece of clothing they had "cleaned," then laundering the rest of the closet's contents on top of that. I scrubbed every hard surface with diluted distilled vinegar. I bought an $800 air purifier and ran it in the closet for several days to finally pull the smell out. When my bride brought the problem to management, she was met with a shrug and an offer to relaunder the original clothing. No reimbursement. No offer to address the rest of the damage. Nothing. We didn't press it. We moved to Mark's for twice-weekly pickup and delivery and haven't looked back. Steer clear of this business. Zero stars. Would not recommend.

I come here quite frequently to return items I've bought from Amazon however today I was returning…read moreSpectrum equipment specifically a router. All I had to do was bring it to them and they printed me off a receipt and told me to keep it. This is located in a shopping center. They do have a pretty large parking lot. The people in the UPS store always smiling and and helpful The only thing that grates on my nerves is when people are acting Entitled and like to park right in the front of the UPS store, which is basically where people are driving. If I don't go to this UPS store, I sometimes go to the one on Helena Road but that one is next to a smoke shop so it smells horrible when you go in there. I know UPS office offer service services. I've really never had to use them much unless I'm returning something. Most of the time I don't even need a box

This location is near my home and easily accessible. I use it for my business, so it's great that…read moreI received a key for 24 hr access to the store. The customer service is impeccable. They are always so friendly and welcoming. Grace has even helped me carry packages out to my car. And let's not forget that when I misplaced my keys, they were so helpful. Don't forget UPS can be used for all things printing: banners, posters, postcards, business cards, and so much more.